Dear Madam, Dear Sir,We are aware of your comment following your stay with us and are sorry to read that it did not live up to your expectations.We are surprised by your comment regarding the Spa & Wellness area. Indeed, it is open Monday to Friday from 3:00 p.m. to 9:00 p.m. and Saturday-Sunday from 9:00 a.m. to 10:00 p.m. during normal periods, and every day from 9:00 a.m. to 10:00 p.m. during school holidays, parliamentary sessions and Christmas markets.Please note that if you book one of our suites, you will automatically find bathrobes and slippers, as well as bottles of water.Your comment regarding cleanliness was immediately forwarded to the relevant department so that this does not happen again. Please accept our deepest apologies.The entire team hopes to have the pleasure of welcoming you again very soon in order to give you a better experience.Best regards,

Dear Xanthe,A thousand EFCHARISTO :) for your very nice comment.It was a pleasure to welcome you and we hope to see you again in the future.Best regards

Dear Sir,Thanks for sharing your experience. We are sincerely sorry that we did not live up to your expectations and we offer you our most sincere apologies. Regarding the restaurant, we suggest you to book your table when reserving your room. So you will not be confronted with the fully booked statut of our restaurant.Hoping to be able to welcome you again in order to regain your trust.

Cher clients,Nous vous remercions d'avoir partagé votre avis.Nous nous excusons pour les désagréments rencontrés.Cependant nous sommes surpris par votre évocation du train.En effet, les rails de chemin de fer (non visibles) sont désaffectées depuis de nombreuses années, cela ne peut donc pas représenter une nuisance.Nous souhaitons avoir l'occasion de vous accueillir à nouveau afin de regagner votre confiance.Bien à vous,

Dear Sir, We are aware of your comment following your stay in our establishment and are sincerely sorry if your stay was not up to your expectations. Bottled water, among other things, is included in our suites. Concerning our wellness area, it is true that at weekends and during school holidays we welcome a leisure clientele who wish to take advantage of the spa, so certain time slots are more in demand. However, the wide opening hours allow everyone to find a more suitable time to fully relax. As for the free outdoor parking, we are fortunate to be able to offer about twenty spaces, the availability of which is not guaranteed. It is also possible to park in our underground garage, which costs 9.00€ / night. Parking in the vicinity of the hotel is free. We note that you have appreciated the cleanliness of our establishment and hope, moreover, that you will not keep too bad a memory of your stay with us. Yours sincerely,