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Reviews of The Royal Hotel Crewe

3 out of 5
The Royal Hotel Crewe
7 Nantwich Road, Crewe, England

Reviews

6.2
Rating 10 - Excellent. 11 out of 70 reviews" "
Rating 8 - Good. 23 out of 70 reviews" "
Rating 6 - Okay. 11 out of 70 reviews" "
Rating 4 - Poor. 11 out of 70 reviews" "
Rating 2 - Terrible. 14 out of 70 reviews" "

7.0/10

Cleanliness

6.8/10

Staff & service

6.4/10

Amenities

6.2/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

2/10 Terrible

James

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022
Response from Ammy on 27 Dec 2022
Hi, James! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Tim

2/10 Terrible

Gregory

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel closed down
I arrived at this hotel only to find that it was closed down due to health and safety issues i was not notified of this which left me 200 miles from home with no place to stay.
Stayed 1 night in Nov 2022
Response from Ammy on 27 Dec 2022
Apologies for the problems you had faced, Gregory! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Tim

10/10 Excellent

Jon

Stayed 1 night in Nov 2022
Response from binila on 12 Nov 2022
thankyou for your honest review

6/10 Okay

MR P A

Business traveller
Liked: Staff & service
Disliked: Cleanliness
A bit shabby
The main building is impressive, as was the room at first glance but cleanliness was poor and everything looked a bit shabby. If it’s just for one night, it might suffice and it was pretty cheap. Staff were friendly and efficient.
Stained caroets
Dangerous and potentially lethal electrics.
Stayed 1 night in Oct 2022
Response from binila on 12 Nov 2022
We regret the unpleasant experience you had with us. We are continuously working on improvements. Looking forward to serving you better. Regards,binila

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointing.
Photos of rooms are misleading. Rooms were very run down and furniture old. Did not match the pictures when booking. Had no towels in the room when we arrived, and toilet repeatedly flooded anytime it was flushed. Very little amenities and quite dingy. Very disappointing visit, would not stay here again.
Stayed 1 night in Oct 2022
Response from binila on 12 Nov 2022
We are sorry to disappoint you. We can understand that your stay with us has not been a pleasant one. However, we will definitely strive hard to serve better. Do give us another chance and we will ensure that you would experience the comfort and hospitality we are known for. Hope to welcome you soon :)

2/10 Terrible

alan

Stayed 1 night in Oct 2022
Response from Ellie Blakeley on 24 Oct 2022
Hi Alan, Thanks for sharing this with us we do apologize for your experience here and any hassle faced. We are sorry that your stay didn't reach your expectations. We have made a note of your experience this time and improved the . We will strive in the future to ensure a great stay with us.

8/10 Good

Tim

Stayed 1 night in Oct 2022
Response from Ellie Blakeley on 22 Oct 2022
Thank you for this lovely review Tim, we hope to see you again soon and improve your stay even more!

4/10 Poor

Rob

Business traveller
Disliked: Property conditions & facilities, room comfort
FREEZING COLD
The room itself was tidy and clean👍 However, the shower did not work properly - the flow was weak AND the water was FREEZING!!!! I only stayed for one night - and so I simply informed the Reception when I was leaving (I made do). Reception were polite, but there was no (part) refund offered. I left disappointed. R 😔
Stayed 1 night in Oct 2022
Response from binila on 14 Oct 2022
dear Rob,We are sorry for the trouble caused, hill!Your feedback has been duly noted and we will continue to make every effort to ensure more enhanced service. Regards,Binila

8/10 Good

Anne

Liked: Staff & service, amenities, property conditions & facilities
Comfortable bed, quiet room, approx 3 min walk from the train station with many options for food close by. Decent sized room.
Stayed 3 nights in Oct 2022
Response from binila on 11 Oct 2022
thankyou for your valuable review, looking forward to treat you again.

10/10 Excellent

MISS Leanne

Liked: Cleanliness, property conditions & facilities, room comfort
A comfortable and quiet hotel
I had a really comfortable and quiet stay. It was very close to the train station and local amenities. I was pleased with it being a budget hotel but also exceeding my expectations. The staff were super friendly and made my stay great. A*
Stayed 1 night in Oct 2022
Response from Ellie Blakeley on 9 Oct 2022
Thankyou for your lovely feedback!. Our goal is always to exceed your expectations! We hope to see you again, thanks again.

8/10 Good

Yaser

Travelled with family
Disliked: Amenities
The bathroom in general is not clean and the window is not completely closed
Stayed 5 nights in Sep 2022
Response from Gladwin on 1 Oct 2022
Thanks for sharing this with us and we do apologize for the hassle faced. We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us.

8/10 Good

G

Stayed 1 night in Sep 2022
Response from Ellie Blakeley on 4 Oct 2022
thankyou for your lovely feedback

6/10 Okay

Tim

Liked: Cleanliness, room comfort
Good location - needs to attend to some minor fail
Very good access to railway station and large, comfortable room with good wifi. Let down by tea/milk not being provided on first night - given on request, complimentary biscuits only on second night. I reported the bathroom strip light/shaver socket as not working on the first night and was assured it would be fixed the next day - it wasn't. The music from the nearby Bar might be unwelcome but finished by 10pm on Wed. night - may finish later Fri/Sat.
Stayed 1 night in Sep 2022
Response from Gladwin on 1 Oct 2022
Thanks for sharing this with us and we do apologize for the hassle faced. We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us.

4/10 Poor

Arvindbhai

Stayed 1 night in Sep 2022
Response from Ammy on 3 Oct 2022
Hi, Arvindbhai! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Tim

2/10 Terrible

Kathryn

Disliked: Staff & service, amenities, property conditions & facilities
The location is very central and convenient for Crewe railway station and plenty of places to eat nearby. Nice big car park at the back with free parking but needs better lighting at night. The hotel itself is very dark and grim and dated with peeling/damp wallpaper at the top of the stairs. There is no lift but it isn’t advertised as has been pointed out previously. The room had a big burn on the carpet and the window wouldn’t shut so all the noise from the busy road below can’t be shut out. It would be a nightmare at the weekends as there is a busy pub next door and takeaways. The bedside lamp had nowhere to plug in and the bed made an ominous spring noise when I sat on it. There was excrement in the toilet and the towels were threadbare with holes in them. The TV worked, there were toiletries and tea and coffee in the room. The hot water takes 5 minutes to come through, I had a shower with someone else’s pubic hair so not very clean. The worst thing was that I had an overwhelming feeling of being unsafe that I couldn’t shake and I left after 5 hours to sleep on someone’s settee in a safe place. There needs to be investment and modernisation. The staff were nice enough but didn’t offer a refund or ask for further feedback when I left early although I said the room was not to my standard. I would not recommend staying here unless there is a significant improvement in the safety, cleanliness and standard of accommodation in general.
Stayed 1 night in Sep 2022
Response from Ammy on 3 Oct 2022
Apologies for the problems you had faced, Kathryn! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Tim

6/10 Okay

matthew

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from binila on 20 Sept 2022
Thanks for sharing this with us and we do apologize for the hassle faced. We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us.

8/10 Good

Esther

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Sep 2022

2/10 Terrible

Simon

Business traveller
Liked: Cleanliness
Disliked: Amenities
Location wise this was great but that was it's only plus. Room very basic and separate bathroom was a pain. Biggest pain, though, was cold shower.
Stayed 1 night in Sep 2022
Response from binila on 20 Sept 2022
dear Simon,Thanks for sharing this with us and we do apologize for the hassle faced. We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us.regardsBinila

10/10 Excellent

John

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely hotel 30 seconds from the Railway Station. Friendly staff and small but comfy rooms. For the price, this hotel is very good.
Stayed 1 night in Sep 2022
Response from binila on 16 Sept 2022
thankyou for your valuable feedback

4/10 Poor

Stephen

Stayed 1 night in Sep 2022
Response from binila on 11 Sept 2022
Thanks for your valuable time to write a review, Stephen.We’ll strive to ensure your next stay with us is more comfortable and relaxing. Looking forward to welcoming you soon. Regards,binila

8/10 Good

Phillip

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Royal hotel
Really helpful receptionist. Had a drama with the tv not working in my room and got moved to another room with en-suite. Only niggle, if I had stayed in the original room on 1st floor, over the bar, my musical appreciation would have been tested a tad due to the volume. Other than that, no dramas.
Stayed 2 nights in Sep 2022
Response from binila on 5 Sept 2022
thankyou for the lovely feedback

6/10 Okay

Andrew

Stayed 2 nights in Aug 2022
Response from binila on 5 Sept 2022
thankyou for your lovely feedback

8/10 Good

Judith

Liked: Cleanliness, staff & service, room comfort
All Good👍
Very good value for money, had everything we needed for a stop gap for a long journey
Stayed 1 night in Aug 2022
Response from binila on 28 Aug 2022
thankyou for your valuable feedback

8/10 Good

peter

Stayed 1 night in Aug 2022
Response from binila on 28 Aug 2022
thankyou for your valuable feedback

2/10 Terrible

Adnan

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from binila on 25 Aug 2022
Sorry for any inconvenience caused, we always strive forward to treat you better

4/10 Poor

clare

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from binila on 28 Aug 2022
thankyou for your valuable feedback

6/10 Okay

Rodney

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Tv didnt work , 2 towels for a 2 night stay and 1 had a hole in it , was told wrong time for breakfast
Stayed 2 nights in Aug 2022
Response from Arthur on 23 Aug 2022
Hi, we are sad to see that you are not satisfied with our services. Be assured, we will strive day and night to ensure a comfortable stay in the future. Regards, Arthur

4/10 Poor

Chris

Business traveller
Liked: Cleanliness
Disliked: Staff & service
Broken tv in room Complained as was advised they knew about it They eventually moved me to another room after a further complaint I mentioned there was no chair in new room was met by complaints from hotel staff Not good service
Stayed 1 night in Aug 2022
Response from binila on 20 Aug 2022
Sorry for the inconvenience caused,we strive to give better service everyday. Looking forward to treat you again next time

4/10 Poor

Kerry

Stayed 1 night in Aug 2022
Response from binila on 21 Aug 2022
Dear kerry,Thank you for writing this review. We feel that you are not fully satisfied with the experience. Do not worry, our dedicated team is working on continuous improvements and overall satisfaction of our valued guests like you

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Room comfort
The hotel has no air conditioning and in temperature of over 30 degrees it was unbearable even with a fan. Also no lift and bedrooms could only be accessed via stairs which is no good for people with mobility problems. Car park access was around the back via a road and then pebbles so again no good for people with mobility issues.
Stayed 1 night in Aug 2022
Response from binila on 16 Aug 2022
our website doesn't advertise air-conditioning and lift,thank-you for your valuable response,we hope to serve you better next time.Our goal is always to exceed your expectations! If there's anything we can help you with during your next visit, please don't hesitate to let us know.

10/10 Excellent

Annmarie

Stayed 1 night in Aug 2022
Response from binila on 16 Aug 2022
thankyou for your valuable response. Our goal is always to exceed your expectations! If there's anything we can help you with during your next visit, please don't hesitate to let us know.

2/10 Terrible

Ashleigh

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avoid!!
Absolutely horrendous. Above a night club of some sort so bass was banging until 3am. Certainly not a hotel I would recommend. Room not the cleanest and the shower was either scalding hot or freezing.
Stayed 2 nights in Aug 2022
Response from binila on 16 Aug 2022
thankyou for your valuable response,we hope to serve you better next time.Our goal is always to exceed your expectations! If there's anything we can help you with during your next visit, please don't hesitate to let us know.

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from binila on 16 Aug 2022
thankyou for your valuable response,Our goal is always to exceed your expectations! If there's anything we can help you with during your next visit, please don't hesitate to let us know.

6/10 Okay

denis

Disliked: Cleanliness, staff & service
Cheap hotel not the best not the worst i have stayed in
Stayed 1 night in Aug 2022
Response from binila on 16 Aug 2022
thankyou for your valuable response,Our goal is always to exceed your expectations! If there's anything we can help you with during your next visit, please don't hesitate to let us know.

10/10 Excellent

Richard

Stayed 1 night in Aug 2022
Response from binila on 6 Aug 2022
Thankyou for your valubale feedback, looking forward to treat you again. regards Binila

4/10 Poor

Steve

Disliked: Amenities, property conditions & facilities
The shower cubicle was not clean, the shower head connection pipe was damaged. The towel rail fell apart when putting towel on it. The Toilet was damaged. I booked bed and breakfast; only to find out on the first morning that it was a continental breakfast that was paid for and it would be a further £7.50 per person per day for a cooked breakfast! Which is what I thought I had paid for!!! The continental breakfast was very poor, no toast or bread, stale croissants and pastries, muffins only appeared on our last day. As I specified Bed and Breakfast (cooked) I was left very disapointed with the state of the bathroom and the breakfast.
Stayed 4 nights in Jul 2022
Response from binila on 30 Jul 2022
We’re sorry to have you disappointed, steve! Do not worry, we have shared the feedback to our relevant team immediately to rectify the issue. We hope to serve you better in the future.

8/10 Good

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I feel that overall I received 'good value for money'. The free parking is very handy and the Hotel is situated in a good location. My room was basic but clean & tidy.
Stayed 1 night in Jul 2022
Response from binila on 22 Jul 2022
Thankyou for the valuable feedback, looking forward to treat you again.

8/10 Good

Mickeisha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2022

10/10 Excellent

Graham

Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Jul 2022
Response from BINILA on 22 Jul 2022
Thankyou for your valuable feedback,looking forward to treat you again

8/10 Good

Gerald

Business traveller
Liked: Cleanliness, staff & service, room comfort
Very Satisfied
The hotel is very convenient and functional representing value for money. It is a little tired but that in no way detracts from its appeal.
Stayed 1 night in Jul 2022
Response from binila on 16 Jul 2022
thankyou for the valuable feedback. we strive hard to make your stay more comfortable next time

8/10 Good

Rebecca

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The hotel was good value for money. You get what you pay for, and for this price you get a standard hotel. It's comfortable and does the job if you're doing something in the area, but isn't a destination hotel. We had a deluxe double room, and the furnishing was nice and in good condition. The bathroom was lovely with modern fittings and very clean. There is no lift that we could see and there were a lot of stairs, so is something to be aware of if you have heavy bags or walking issues. Maintenance could be slightly better as my bedside light was missing a bulb and there was a large hole in the skirting board that was covered by a metal plate which wasn't actually attached to anything. Sadly, the breakfast was an absolute shambles. There was just one poor girl running around doing everything which meant people were waiting a long time for food. The cereal and drinks table was a total mess and there were no mugs or glasses so we weren't able to have a drink. We waited over 10 minutes to be served, despite there only being 4 other tables in the restaurant which has already been seen to. The table next to us waited 45 minutes for their food, and when our full English breakfasts arrived they came on a side plates. There was one small piece of bacon and no sausages as they had run out. They cooked the eggs wrong (fried instead of scrambled as ordered), the toast was cold, and we had a small thimble of beans. Definitely would not have paid £7.50 for this.
Stayed 1 night in Jul 2022
Response from binila on 14 Jul 2022
We apologize that our service did not satisfy your expectations. Thank you very much for making time to give us feedback. We’re really sorry for the inconvenience you had. We have addressed this straight away to our staff and escalated it to the management for immediate action; to ensure that this incident is not repeated again. At present we’re taking steps to upgrade our room facilities, and also implementing utmost care in our appliance maintenance. We’d like to invite you again at our hotel and experience the improved stay.

2/10 Terrible

Bren

Stayed 1 night in Jul 2022
Response from binila on 16 Jul 2022
We apologize that our service did not satisfy your expectations. Thank you very much for making time to give us feedback. We’re really sorry for the inconvenience you had.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Ovenight stay
Cracking little place tbh. Sadly the mattresses were really poor. We both slept badly and woke up sore. Overall very good, new mattress would have made it fantastic. Temp conteol in the radiator didnt work. And heating was on despite being 20 degrees outside. But generally nothinh to vomplain about
Stayed 1 night in Jul 2022
Response from binila on 14 Jul 2022
We apologize that our service did not satisfy your expectations. Thank you very much for making time to give us feedback. We’re really sorry for the inconvenience you had. We have addressed this straight away to our staff and escalated it to the management for immediate action; to ensure that this incident is not repeated again. At present we’re taking steps to upgrade our room facilities, and also implementing utmost care in our appliance maintenance. We’d like to invite you again at our hotel and experience the improved stay.

6/10 Okay

RIZWAN

Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Overall it was ok. There was no lift, internet and the shower drain was stuck. Overall its ok if you are looking to stay for one night.
Stayed 2 nights in Jul 2022
Response from binila on 14 Jul 2022
thankyou for the review, Your feedback has been duly noted and we shall put in our continuous efforts to ensure a better experience in the future, regards binila

2/10 Terrible

Farid

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fd
I've stayed far three night and no one cleaned up my room, even the towels not been changed and when i asked them on reception they just ignored me
Stayed 3 nights in Jun 2022
Response from binila on 24 Jun 2022
we are truly sorry for finding that your experience with us was not nice. We will certainly be working on your suggestions to provide you with the best possible experience next time.kind regards Binila

6/10 Okay

Radhika

Travelled with group
Disliked: Cleanliness
It was average. No shower in the room only a bath. Not so clean and didn’t feel as if the hotel was taken care of. However, Staff were very friendly and accommodating
Stayed 1 night in Jun 2022
Response from binila on 23 Jun 2022
e are truly sorry for finding that your experience with us was not nice. We will certainly be working on your suggestions to provide you with the best possible experience next time.kind regards Binila

6/10 Okay

Nick

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jun 2022

2/10 Terrible

Damian

Stayed 1 night in May 2022
Response from binila on 24 Jun 2022
we are truly sorry for finding that your experience with us was not nice. We will certainly be working on your suggestions to provide you with the best possible experience next time.kind regards Binila

6/10 Okay

Shane

Liked: Cleanliness, staff & service, property conditions & facilities
looks good
The bed was two singles
Stayed 1 night in May 2022
Response from binila on 24 Jun 2022
thanks for your amazing words of appreciation. Have a wonderful day! Regards, binila

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Good price and very close to station. Could still hear the music from the club attached even though we were on the top floor. Overall good for price
Stayed 2 nights in Jan 2020