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Reviews of Hotel Villa Las Anclas

3 out of 5
Hotel Villa Las Anclas
5th Avenue #325 between 3st & 5st, Centro, Cozumel, QROO

Reviews

9.8

Exceptional

Rating 10 - Excellent. 114 out of 130 reviews" "
Rating 8 - Good. 13 out of 130 reviews" "
Rating 6 - Okay. 1 out of 130 reviews" "
Rating 4 - Poor. 1 out of 130 reviews" "
Rating 2 - Terrible. 1 out of 130 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

James S

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, amenities
Absolutely beautiful property in a perfect location with wonderful employees!
Stayed 5 nights in Mar 2024
Response from saludos on 13 Apr 2024
thank you so much! David, we also enjoyed your presence, very kind person.

10/10 Excellent

Kevin

Liked: Cleanliness, amenities, property conditions & facilities
The staff was very friendly and helpful, the room was clean, and the location is walkable to every part of town but just a block or two off the main area so it is more quiet. I would stay here again.
Stayed 1 night in Jul 2023

10/10 Excellent

Michelle

Liked: Cleanliness, room comfort
I Wish I Could Live Here!
This will be our stay any time we come to Cozumel!This place was so unique with the cool spiral staircase, loft style bedroom, stained glass, great outdoor kitchen, and so bright and spacious. The staff is very helpful (young man found me a bottle opener one night), organized our day trips with reliable cab rides, and made sure we had things we may have forgotten. We added an extra night here even though we already had reservations elsewhere. Great neighborhood and close by just 2 blocks to the main square and great restaurants all around us. We loved this place ❤️
Stayed 3 nights in Mar 2023

10/10 Excellent

Debra

Travelled with group
Liked: Amenities, property conditions & facilities
It was so clean and cute. The staff was woberful we loved thier gardenarea
Stayed 6 nights in Feb 2023

10/10 Excellent

Chandra

Business traveller
Liked: Cleanliness, room comfort
Excellence
Had an amazing time. Lovw the staff Karla is the sweetest and makes sure everything is taken care of and you are fully hally with your experience. I stayed 2 extra nights and will be back. Its the best I've stayed in as far as location for walking and staff taking care of me while there.
Stayed 2 nights in Feb 2023

10/10 Excellent

artyom

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 5 nights in Feb 2023

10/10 Excellent

Rhonda

Stayed 6 nights in Jan 2023

10/10 Excellent

Ronald

Liked: Property conditions & facilities
Stayed 1 night in Jan 2023

10/10 Excellent

Yunxi

Liked: Cleanliness, property conditions & facilities
good

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, room comfort
Stayed 6 nights in Nov 2022

10/10 Excellent

steven

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Cute and quiet
Stayed 5 nights in Nov 2022

10/10 Excellent

JANET

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 7 nights in Sep 2022

10/10 Excellent

Geoff Stuart

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Carla and company are amazing hosts. They are kind and helpful with anything you may need - booking trips, taxis, car rental, etc. The rooms are beautiful and very clean. Wifi is fast and now include smart TVs. We will see you again Villas Las Anclas!
Stayed 5 nights in Jul 2022

10/10 Excellent

JANET

Travelled with family, Travelled with group
Liked: Amenities, property conditions & facilities
We love staying here. The owner and all the staff are excellent!
Stayed 8 nights in Jun 2022

10/10 Excellent

Aimee

Liked: Cleanliness, property conditions & facilities
Stayed 10 nights in Dec 2021

10/10 Excellent

Christina

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
They were very friendly and helpful! I would totally stay there again.
Stayed 4 nights in Nov 2021

10/10 Excellent

Michael Sean

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Small and intimate. Very friendly service from the front desk. It's our third time back.
Stayed 3 nights in Nov 2021

10/10 Excellent

Deirdre

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Nov 2021

10/10 Excellent

Jonathan

Liked: Cleanliness, room comfort
As adorable as the photos.
Very nice staff, beautiful rooms and courtyard, nice pool, and a short walk to center. Only complaint is that we got a surprise pet fee and environmental tax. Perhaps the former can't be integrated into hotels.com, but the tax sure could have been. Overall great experience.
Stayed 2 nights in Sep 2021
Response from Karla Hannigan/Property manager on 4 Sept 2021
Thank you for your review. It was also a surprise your beautiful pet checking in without previous notice, because if you could've selected that option by the time of your booking, you could've be able to pay the extra fee online as well. We enjoyed your visit and We hope to see you in another time.

10/10 Excellent

Heidi

Travelled with group
Liked: Cleanliness, room comfort
Exceptional!
Villa Las Anclas has been our yearly go to spot in Cozumel for many years! The villas are comfortable, centrally located to shops and restaurants and the staff and owners are exceptional. We can wait to return again!
Stayed 8 nights in Aug 2021

10/10 Excellent

Brandon

Travelled with group
Liked: Cleanliness, room comfort
Loved It
Beautiful Large Apartments with a Great Staff
Stayed 1 night in Apr 2021

10/10 Excellent

Melissa

Liked: Cleanliness, room comfort
Lovely stay!
It was amazing amazing stay. The only bad thing was that I couldn’t stay longer! It was lovely and peaceful and just perfect. Amazing room and very clean. Great outside area. And the staff was lovely. I will for sure be back.
Stayed 2 nights in Mar 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Villas Las Anclas is by far our favorite place to stay in Cozumel. It's very close to all the great bars and restaurants. The place is so peaceful and relaxing. The staff are top notch and super friendly. They make you feel like you are one of the family. We love it here.
Stayed 7 nights in May 2021

10/10 Excellent

Kyra

Liked: Cleanliness, room comfort
Return visi
We love staying here
Stayed 3 nights in May 2021

6/10 Okay

Kevin

Check closes early
After we booked, we were informed check in closed at 8pm, it was already after 8pm. Looked nice enough. No answer when we called.
Stayed 1 night in Apr 2021
Response from Karla Hannigan/Property manager on 10 May 2021
Hello Kevin I´m sorry for that situation. We usually get in touch with our travelers when is time to close (9PM) and still no arrival. Perhaps We couldn't reach you or your booking was made after 10PM (In fact our sales are blocked after 10PM for the same date arrival). We actually have information about the office hours and have a way to arrange late check-IN at the moment of your booking as long as the booking/notice is made before 9PM). I hope you can make it next time and We can show you why our place have excellent rating.

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
I enjoyed everything about my stay. It is quiet, very pleasant and close to the center. The staff with whom I interacted were super.
Stayed 1 night in Apr 2021
Response from Karla Hannigan/Property manager on 10 May 2021
Thank you for you kind response. We hope to see you again soon.

10/10 Excellent

Elissa

Liked: Cleanliness, room comfort
Amazing value
Great place! It was beautiful, the staff was so welcoming and helpful, the rooms were so cute, just loved it. The pool was great and it was quite, walking distance to all kinds of things. I would come back for sure.
Stayed 2 nights in Feb 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This property is one of the most relaxing places we have ever stayed. Very quaint Ave exceeds all of our expectations
Stayed 2 nights in Dec 2020

10/10 Excellent

Sheila B.

Liked: Cleanliness
Excellent in every way!
Exceptional customer service, great location right downtown near stores and restaurants, clean and comfortable room. They even have a little swimming pool that was clean and quiet. Kitchen is well stocked. Be aware there’s a tight spiral staircase to get to bed and bath—anyone with mobility issues will have trouble. Otherwise great for single or couple.
Stayed 1 night in Nov 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
This property is an unbelievable value: huge two story room, right in the heart of San Miguel, two minute walk from everything, nice pool, barbecue area, and super-friendly staff. They also gave me free late checkout. No complaints whatsoever. I will certainly be back!
Stayed 7 nights in Nov 2020

10/10 Excellent

Irene

Travelled with group
Liked: Cleanliness, room comfort
Stayed 8 nights in Sep 2020

10/10 Excellent

Heejin

Liked: Cleanliness, room comfort
Charming Oasis in the Center of Cozumel
This hotel looks much better in person. The villa is huge, like a real house, but in a gated, safe area with a cute shared courtyard, outdoor kitchen, and a pool. The private house/ villa has a kitchen, dining room, living room on the first floor and the bedroom and bathroom on the second-floor loft area. The Wifi is fast and consistent, making it a perfect place to work remotely. The deco is cute, and everything is very clean. The manager is probably the nicest and the most helpful person I've met. She went above and beyond to make my stay comfortable and was always available in-person during the day and on Whatsapp overnight. I had a very unique dog food I needed for my dog, and she posted on her Facebook and called tons of veterinarians and found the same food quickly for me. The cleaning service was also way beyond my expectation. The daily cleaning was very thorough, much better than most 5-star hotels I stayed. And the location couldn't be any better. It's just one block inside of the main promenade area, making it easy to walk everywhere while being quiet. It's like a little oasis in the center of Cozumel. I didn't have a car but it was $6 taxi ride to most of beach clubs in the south such as Money bar, Sky Reef and etc. I strongly recommend this hotel.
Stayed 1 night in Jul 2020

10/10 Excellent

Tonya, Illinois

Travelled with partner
Liked: Cleanliness, amenities
Very close to the center of town . Many restaurants just steps away . Property was well maintained and gorgeous. Staff was very friendly and helpful . Room was as cleaned daily . We would definitely stay there again .
Stayed 7 nights in Mar 2020

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Feb 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet, beautiful Villa, that was ran by very kind and helpful staff. Met other couples that were staying there and had a community dinner at the outside kitchen with the fish we caught. Love this place and will return!
Stayed 8 nights in Jan 2020
Response from Jim Campbell/Owner on 6 Feb 2020
Thank you for your positive comments. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Looking forward to seeing you again soon,

10/10 Excellent

Matt F.

Liked: Cleanliness
Great stay
Very clean & quaint.
Stayed 2 nights in Dec 2019

10/10 Excellent

Sean, Portland, OR

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful place to stay in town. Well located and close to excellent restaurants without the mass tourist vibe found along the waterfront. Rooms open directly to the outside courtyard which is nice. Daily service is outstanding. Coffee and Tea anytime. If you are a diver, Aldora divers is outstanding and just around the corner. Very handy. Overall much better local vibe than the large touristy hotel options.
Stayed 7 nights in Dec 2019
Response from Karla Hannigan/ Property Manager on 30 Jan 2020
Thank you for taking your time for this nice review. We are looking forward to seeing you next time.

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Home away from home.
Home away from home. Staff, owners and guests were great. We have a house in Corpus Christi that was being repaired. It was great to stay where we could walk everywhere and enjoy places we rarely go because of parking. We would stay there again.
Stayed 4 nights in Nov 2019
Response from Karla Hannigan/property manager on 10 Dec 2019
Thank you for your kind review. You´ll always find help with us.

8/10 Good

Tim, Saint Louis, MO

Travelled with group
Liked: Cleanliness, amenities
A nice hotel that is affordable and close to everything
Stayed 1 night in Nov 2019
Response from Karla Hannigan/Property manager on 2 Jan 2020
Thank you for your positive comments. We hope to see you next time.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Walking into the courtyard from the street was such a nice surprise. The hotel was very secure and very clean. Our room was perfect. Nice small living area downstairs and then up the stairs to the bedroom and bathroom. Fresh coffee in the morning at the lobby and a great communal kitchen area in the courtyard. The pool was also nice and very well maintained. We would not hesitaste to stay here again.
Stayed 3 nights in Nov 2019
Response from Karla Hannigan / Property manager on 2 Jan 2020
Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and We are looking forward to seeing you again soon.

10/10 Excellent

Allan, Texas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff. Clean and quiet property. Clean spacious rooms. Very convenient location to town, restaurants, etc. I will definitely stay here again next time I am in Cozumel.
Stayed 2 nights in Sep 2019

10/10 Excellent

DWC

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is very unique. Each room has a kitchen/living room and a loft bedroom. Very well maintained. Excellent location. I go to Cozumel 20 times a year and have walked past this place hundreds of time and just never noticed it. The front is nondescript. But the property is spectacular.
Stayed 1 night in Sep 2019

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2019

10/10 Excellent

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We've been coming to Cozumel for over 20 years. This properry is always our favorite place to stay. All the staff are so helpful and always greet yoi with a smile. Karla at the front desk is extremely helpful and very sweet.
Stayed 10 nights in Jun 2019

10/10 Excellent

Ashlea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Quaint and quiet. The room was lovely and comfortable. We only stayed for a few days, so we didn't take advantage of some of the amenities, like the outdoor grill kitchen. The central gathering spaces encouraged us to meet other guests. All staff were kind and helpful. The entry to the doors were fingerprint activated (super cool). We can't wait to stay again.
Stayed 2 nights in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2019
Response from Karla Hannigan/Director of Operation on 8 May 2019
Thank you!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a gem. As many have said, the staff is great. Carla was so helpful. Met the owner who was very nice also. The property is well kept. Even little things like having usb connectors in the outlet by the bed are thought of. The pool is a nice touch. This is not the Ritz and not meant to be. It is a well kept, quiet, safe place right in the heart of Centro Cozumel. Restaurants like Cozumelina (breakfast), Lobster Shack and Four Tacos (lunch) and La Chef (dinner) are easy 3 min walks. Lots of shops and restaurants so close and even Starbucks is easy if you want a taste of home. My stay couldn't have been better. Be prepared to walk up and down a spiral staircase in your room. I was surprised how much of a non issue it was for me.
Stayed 4 nights in Mar 2019
Response from Karla Hannigan/Director of Operation on 3 Apr 2019
I appreciate your positive feedback about our hotel. We do take pride in catering to our guests’ needs the best way we can. We are looking forward to seeing you next time!

10/10 Excellent

Yehezkel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Mar 2019
Response from Karla Hannigan/Director of Operation on 3 Apr 2019
Thank you!

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about this property from prior reviews is correct. So so clean, spacious units, great staff on-site, fast Wi-Fi, and the location is amazing, literally in the heart of everything and mere minutes walking to countless local restaurants. Would stay here again.
Stayed 4 nights in Mar 2019
Response from Karla Hannigan/Director of Operation on 3 Apr 2019
Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay and just around the corner