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Rating 10 - Excellent. 66 out of 102 reviews" "
10 - Excellent
66
Rating 8 - Good. 28 out of 102 reviews" "
8 - Good
28
Rating 6 - Okay. 4 out of 102 reviews" "
6 - Okay
4
Rating 4 - Poor. 2 out of 102 reviews" "
4 - Poor
2
Rating 2 - Terrible. 2 out of 102 reviews" "
2 - Terrible
2
9.0/10
Cleanliness
9.0/10
Staff & service
8.2/10
Amenities
8.8/10
Property conditions & facilities
Reviews
4/10 Poor
Verified traveller
Travelled with family
8 Dec 2021
Disliked: Cleanliness, room comfort
We were very disappointed with our accommodation especially based on the price. The pictures showed it was like a resort, however nothing like it!!’
Verified traveller
Stayed 1 night in Dec 2021
Response from Management on 8 Dec 2021
Thankyou for your review. Such a shame you didn't like our resort. I'm not sure what you were expecting but the photos show exactly what we have to offer and represents our facilities very well. Nothing misleading at all. Infact we have more than the pictures show.
Your price was also very competitive.
Kind regards
Management
The room was the property owners converted laundry. The bed was low mattress was cheap uncomfortable. Pillows were flat no spares. It was not worth te high pric charged
Verified traveller
Stayed 1 night in Feb 2021
Response from management on 12 Feb 2021
Dear guest
We are sad to read your review. Please note you were not staying in a converted laundry at all. Your bedroom and bathroom is in fact and always has been a bedroom and bathroom purpose built. The kitchenette area has always been a kitchenette although it did once share a washer.
Pity you didnt let us know about your pillow requirements as we would of been happy to offer alternatives. Please note it is also peak season and just over two hundred dollars for this time of year on the Island is really quite reasonable for the facilities we offer and we ave received fantastic feedback on most occasions. Our mattresses are chiropractic hotel grade but we do understand it is very difficult to please everyone as we all like different grades.
Again, had you mentioned it to us during your stay we may have been able to offer an alternative.
Kind regards
Management
Lovely property, really well equipped for family and friends stay.
The only negative is we were 7 ladies staying and would have liked 2 bathrooms 😀
Karen
Stayed 2 nights in Dec 2020
Response from andrea on 5 Feb 2021
Thankyou for your review and apologies for the late reply.
We are happy to hear you enjoyed your stay and thank-you for your feedback and we understand it may not always be convenient booking for so many ladies in one villa with only 1 bathroom. We are looking at the possibility of adding an ensuite in the future.
10/10 Excellent
Verified traveller
16 Feb 2020
Liked: Cleanliness, amenities
Verified traveller
Stayed 2 nights in Feb 2020
Response from Andrea and Mark on 17 Feb 2020
Thank-you so much for taking the time to write a review. We hope to see you again soon.
Units are very comfortable, very friendly staff , clean pool , good for families with kids or groups.
Verified traveller
Stayed 2 nights in Dec 2019
Response from Andrea and Mark on 21 Dec 2019
Dear Guest
We are so pleased to hear you enjoyed your stay and found every-thing to your liking. Hope to see you back again someday soon.
Enjoy your day,
Your hosts
Andrea and Mark
Dear Guest
Thankyou for taking the time to review our little piece of paradise.
It is with pleasure to see you enjoyed your stay.
Regards
Andrea and Mark
I loved how easy it was to communicate with the owners!
The property was amazing! Didn’t want to leave, feeling very relaxed and calm don’t want to get back into the swing of things back in Melbourne.
Verified traveller
Stayed 2 nights in Aug 2019
Response from Andrea on 1 Sept 2019
Dear Guest
We are happy to hear you loved our little piece of paradise here.
We hope to see you again someday soon. Enjoy your day.
Kind regards
Your hosts
Andrea and Mark
Relaxed feeling, nice decor, peaceful. The owners were friendly and the villas are clean and spacious.
If I had to fault anything it was the bathroom light didn't work properly but that was nothing as the property is lovely and will certainly return.
Cute little Bali cards in the draw are a nice touch to. The driveway is fully lit up if you are driving back at night to :)
Verified traveller
Stayed 1 night in Apr 2019
Response from Andrea and Mark on 28 Apr 2019
Thankyou for your lovely review. We love to hear our guests enjoy their stay. Thankyou for bringing the light issue to our attention. We will check and replace asap.
Hope to see you again soon.
The hotel is in the center of Phillip Island and it is convenient to see Penguin Parade. The room is big equipped with all necessary kitchen appliance but it lacks of washing dishes machine. Overall the hotel is good to stay.
MEI KIT
Stayed 1 night in Feb 2019
Response from Andrea on 12 Feb 2019
Thank-you Mei Kit for your review. We are happy to hear you enjoyed your stay and hope to see you again someday.
Property is very average. I wont rate it more than a star.
Advice if you booking their bring everything with you and dont use their facilities.
Property owners told us that we took all their towels with us home."Which doesnt make sense and they charged us for it"
there is no point literally for some one to take a dirty tea towel with them or a dirty towel back home.we left everything infront of them and they kept saying that they couldnt find any towel...probably to only add an extra charge.
Verified traveller
Stayed 2 nights in Jan 2019
Response from Mark and Andrea on 3 Feb 2019
Dear guest,
Understanding the risk of receiving a bad review from disgruntled guests when charged for losses or damages, much consideration is taken place before claims are made. With great trepidation we take great care in double and triple checking every possibility and give benefit of doubt. Unfortunately, we can only state the facts, which shows the below items were not left in the Villa on departure. No-one else other than management had access to the locked room and both team members entered only minutes after departure. In every case where a charge may apply, it is both management team members who check the Villas on departure to ensure no mistakes are made and every effort is made to find missing/misplaced items. Of course we understand mishaps can occur and we do not charge for small breakages or accidental mishaps.
Your villa and surrounds were checked by us both and only 2 towels were found. That meant 7 bath towels ( 2 being Sheridan) 2 bath mats, tea towel and hand towel were not found. As discussed after your departure, you mentioned they may of accidentally been taken by your accompanied guests who brought other towels.
I can assure you, we would much prefer to have found the provided items in your Villa to save any ill feeling.
In addition we would like to ensure all our valued guests and future guests we take great pride in providing wonderful well received resort facilities which is appreciated and loved by most of our guests as evident in so many of our lovely reviews and as noted in the review insights on this site and others.
Knowing you all enjoyed your stay when you were here it is with great sadness you now feel our property doesn't meet your standards after charges of only $115 for an excessive amount of missing goods seem extremely fair and well under replacement value.
Kind regards
Amazing, comfortable & close to everything. We had a relaxing winters getaway with friends & it was just what we were after.
demi
Stayed 1 night in Jun 2018
Response from Andrea on 13 Jun 2018
Thanks Demi for taking the time to review our holiday accommodation. We are so happy to hear you enjoyed it so much and look forward to hopefully seeing you again soon.
The room was ok. We left the room nice and clean and we left at 8am in the morning. When we got back to England, only found out they have charged us £20 for no reason. Hotels.com tried to contact them but always couldn't get through them. The whole place was empty. I know why now. Will never return again to this villa. We are the frequent travellers. Worst owner we have ever met.
Verified traveller
Stayed 1 night in Apr 2018
Response from Andrea on 5 Jun 2018
I am sorry you were unhappy about the excess charges as per our signed guest policies. Unfortunately as this is the only feedback we have received we are unable to trace your booking to explain whether it was for breakages or excess cleaning fees. Our extra charges are only applicable if cleaning of villas take in excess of 1 hr using 2 cleaners or items are missing/broken.
Your feedback regarding 'worst owner' only confuses us as we are at all times most pleasant to all our guests.
Our apologies for any confusion.
Beautiful resort, close to the beach. Clean n the service was great. 👍👍
Nadia
Stayed 2 nights in Jan 2018
Response from Mark and Andrea on 28 Jan 2018
Hi Nadia,
Thank-you so much for your lovely review. We are pleased you enjoyed your stay and hope to see you again soon.
Kind regards,
Your hosts Andrea and Mark
Homely place with nice decor. Comes with kettle, toaster & basic cutlery. Would be better if the WiFi works.
Rama
Stayed 3 nights in Nov 2017
Response from Your hosts Mark and Andrea on 15 Dec 2017
HI Rama
Thank-you for your response. This property has not actually had wi-fi connected for guests use since opening in 2007. How-eve we recently we arranged for wi-fi to be connected for our guests benefit. Should you come and stay with us again you should be able to enjoy free wi-fi by end December 2017.
Greeted by the owner, it was a pleasant check in. We received notification that the business had changed hands and a little maintenance is required. A lovely place to stay, our own little get away. Great pool for us to swim in and just a short drive to the shops and beach.
Kim
Stayed 1 night in Nov 2017
Hi Kim
Thank-you for your feedback. We have worked really hard lately and so incredibly happy with the result this past week. The gardens, Villas and pool areas are looking fantastic.
We hope to see you again soon so you can experience all the great improvements.
Your hosts Andrea and Mark
Amazing room. It was not the advertised 1,030 square feet but the room was huge and felt just like home. Terrific bedroom, kitchen living room and bathroom. The owners or managers were absolutely terrific and allowed us a late check out. It is important to note that there is no Wi-Fi so we had to use a mobile hotspot on the outside patio using our cell phones but for two days we got along without Wi-Fi just fine.
Steven
Response from andrea on 8 Nov 2018
We now have free wi-fi available for our guests convenience.
Very nice hotel but needs to be cleaned ,alot of spider webs dusty,shower glass not cleaned between occupants ,we know this because when i had a shower an imprint of babies feet on the glass in several places appeared in the steam ,cute but means the glass wasnt cleaned
Bec
Stayed 2 nights in Jul 2017
Response from New management on 4 Sept 2018
Under new management since this review (late Oct 2017) although previous owners generally recieved high scores for cleanliness
Absolutely loved our stay here! Helen was absolutely amazing, such a kind personality! We look forward to returning in the future!
The one downside I found was that I would really love an oven there so there is more I can do for dinners but we still made fantastic dinners without.
We had such a great time, thank you Helen, our unit was beautiful (that spa was amazing!).
Great Place to stretch out and un-wind. Made use of the BBQ facilities and pool.
Kenneth
6/10 Okay
Jeremy
5 Jan 2016
Good location, great pool!
Place is well located, great pool and bbq. Comfy and relaxing!
Unaware if WiFi was available. Toiletries and towels were minimal. I expected a bit more for the price we paid.
We had a lovely relaxing stay, the accomodation was clean and tidy and well equipped. We enjoyed swimming in the lovely pool. Handy to Cowes and the shopping and dining there as well as the touristy things to do on the island. The hosts were friendly and shared their local knowledge.
Really lovely, perfect for families. We have two small boys, the playground and tennis court was great for them to run around in. We didn't use the pool because we were at the beach but it looked lovely, safe & clean.
Facilities: Good, lack of maintenance; Value: Affordable; Cleanliness: Clean, lack of maintenance;
you can tell it was a beautiful property, but you can now see the lack lustre interest from the owners, general lack of maintenance is a shame
Facilities: Brand new, Top of the line; Value: Great deal, Bargain, Fantastic; Service: Phenomenal; Cleanliness: Spotless, Immaculate, Beautiful;
Very central too everything