Property amenity

Reviews of Holiday Inn Cincinnati Airport, an IHG Hotel

3 out of 5
Holiday Inn Cincinnati Airport, an IHG Hotel
1717 Airport Exchange Blvd, Hebron, KY

Reviews

8.4

Very good

Rating 10 - Excellent. 523 out of 1008 reviews" "
Rating 8 - Good. 246 out of 1008 reviews" "
Rating 6 - Okay. 126 out of 1008 reviews" "
Rating 4 - Poor. 66 out of 1008 reviews" "
Rating 2 - Terrible. 47 out of 1008 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Janicelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the area and the room is clean.
Stayed 4 nights in Mar 2024

10/10 Excellent

Byron

Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel transportation
Stayed 1 night in Mar 2024

10/10 Excellent

CP

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our unexpected needs were met by the CVS vending machine. The food for breakfast in the restaurant was excellent. They provided a shower chair for us. Only wish we had brought our bathing suits. Thank you.
Stayed 1 night in Mar 2024

10/10 Excellent

Kandyce

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely gathering area in the lobby, quick check-in. Great banquet rooms with excellent food! Nice very and clean rooms.
Stayed 1 night in Mar 2024

8/10 Good

Debra, Dayton

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Main bathroom by our banquet room blocked off because of floor remodel. Baseboards we lying in main hall with nails sticking up.
Stayed 1 night in Mar 2024

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Jeffrey, Georgetown

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ve stayed there many times when traveling out of Cincinnati. The shuttle to the airport and the parking at the hotel works out great for me. Highly recommend.
Stayed 1 night in Mar 2024

6/10 Okay

JaQuan

Stayed 1 night in Mar 2024

10/10 Excellent

Michael, Stanville

Stayed 1 night in Mar 2024

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service
Staff were helpful, property would benefit from a bit of refurbishment.
Stayed 1 night in Mar 2024

10/10 Excellent

James

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, access to the airport, comfortable and clean room
Stayed 1 night in Feb 2024

10/10 Excellent

Shellie

10/10 Excellent

Edward, Guelph

Stayed 1 night in Feb 2024

10/10 Excellent

Albert

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly front desk
Stayed 1 night in Feb 2024

10/10 Excellent

Patrick, West Chester

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Competent and courteous staff, comfortable bed in a clean room and spacious room. I did feel sorry for the bartender, Garry, who had to deal with the lack of a working computer system. He worked his tail off to serve everyone. A tip of the cap to him for keeping everything together!
Stayed 1 night in Jan 2024

8/10 Good

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities

6/10 Okay

Kirsten

Liked: Staff & service
Stayed 4 nights in Dec 2023

10/10 Excellent

Grace

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, has everything you need, and the staff was very helpful!
Stayed 1 night in Dec 2023

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

H.

Liked: Cleanliness, staff & service, property conditions & facilities
It was convenient for getting to the airport for an early flight.
Stayed 1 night in Dec 2023

10/10 Excellent

Kenneth, Ada

Business traveller, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was friendly and they allowed me to check in early. Easy access to the airport. No shopping within walking distance.
Stayed 1 night in Dec 2023

10/10 Excellent

LaDonna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

William

Stayed 1 night in Dec 2023

10/10 Excellent

Sarah

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

John

Liked: Amenities
Stayed 1 night in Dec 2023

10/10 Excellent

Danette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Frankie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Landon

Liked: Cleanliness
Stayed 2 nights in Dec 2023

8/10 Good

Jason

Liked: Cleanliness
Stayed 5 nights in Nov 2023

8/10 Good

Keith

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

8/10 Good

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay for a quick overnight. Breakfast was awesome. Only issue was our frig didn't work.
Stayed 1 night in Nov 2023
Response from randy on 2 Dec 2023
Thankyou for staying with us please let us know if we earn that star too!

10/10 Excellent

Abhinav

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It’s fairly clean and well maintained. Would definitely recommend it.
Stayed 1 night in Nov 2023

6/10 Okay

Anna

Travelled with family
Disliked: Property conditions & facilities
Getting Too Run Down
We’ve stayed at this hotel many times over the years to accommodate early flights out of Cincy airport. It keeps getting more and more run down, unfortunately to the point where I doubt we’ll stay there anymore. We always appreciated the super-early shuttle they offered to the airport, however, our 4am shuttle driver was MIA. The maintenance man had to drive us, and our shuttle didn’t leave until almost 4:30. Then he dropped the ONE person out of 9 at DHL first, instead of dropping 9 of us at the terminal (which is more logical). He was very friendly, though. It wasn’t his fault, he’s not the employed driver. If you add up the rundown hotel and the unreliable shuttle driver, there isn’t any reason to stay there anymore.
Stayed 1 night in Nov 2023

10/10 Excellent

Matthew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the lobby fountain!
Stayed 1 night in Nov 2023
Response from randy on 2 Dec 2023
Thankyou for stay with us Thankyou for your review

6/10 Okay

Rene

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

4/10 Poor

William

Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
They took out the hot tub and sauna. Breakfast is not worth the price. Place is falling apart sadly. Use to love this place
Stayed 1 night in Nov 2023

10/10 Excellent

Vasken

Liked: Cleanliness, staff & service, property conditions & facilities
I did not like the fact when I was trying to contact the hotel it rang for 30 times I hung up, called again rang another 30 times. No one will answer the telephone. I just needed to know when the shuttle was going to be at the airport to pick me up and I ended up taking an Uber instead but there’s business of somebody not picking up the phone is really irritating when you’re trying to reach somebody in
Stayed 1 night in Nov 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Jason

Stayed 1 night in Nov 2023

8/10 Good

Susan

Stayed 1 night in Oct 2023

4/10 Poor

Deborah

Liked: Property conditions & facilities
Disliked: Cleanliness
My room was dirty & dusty mold n tub movie to another room it was dirty they gave my a free breakfast coupons
Stayed 2 nights in Oct 2023

8/10 Good

Verified traveller

Travelled with family
Stayed 2 nights in Oct 2023

4/10 Poor

Adriana

Business traveller
Disliked: Staff & service, amenities
I went on a business trip and stayed at this Holiday Inn close to the airport one day. Im still trying to get a receipt from them for a one night stay. It seems that the check in wasn’t done right, so for check out, they’ve sent me the wrong receipt. I’ve been trying to solve the issue but they just leave on the phone ranging…
Stayed 1 night in Oct 2023

2/10 Terrible

Lisa

Travelled with family and small children
Disliked: Amenities
Everything was horrible
Stayed 1 night in Oct 2023

10/10 Excellent

Michael, Mason

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff and easy check in. Very convenience to airport. Large facility
Stayed 1 night in Oct 2023

8/10 Good

Henry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Location and attentive staff!
Stayed 1 night in Oct 2023

10/10 Excellent

Jill

Stayed 1 night in Oct 2023

10/10 Excellent

philip

Stayed 1 night in Oct 2023