Studio Suite, 2 Double Beds, Non Smoking | Desk, laptop workspace, iron/ironing board, free WiFi

Reviews of Extended Stay America Suites Cincinnati Covington

2.5 out of 5

Reviews

7.4

Good

Rating 10 - Excellent. 156 out of 652 reviews" "
Rating 8 - Good. 242 out of 652 reviews" "
Rating 6 - Okay. 137 out of 652 reviews" "
Rating 4 - Poor. 73 out of 652 reviews" "
Rating 2 - Terrible. 44 out of 652 reviews" "

7.6/10

Cleanliness

8.2/10

Staff & service

6.6/10

Amenities

7.2/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jeongah

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was way better than my expectations. I loved the huge parking lot and large bed. Quite good for the price. Highly recommend.
Stayed 1 night in Mar 2024

6/10 Okay

Laurence C

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service
Convenient location just off interstate 75. Very inexpensive, free coffee in the morning, breakfast was apparently just oatmeal packets. Pet friendly. Overall good hotel for price and location for one night.
Stayed 1 night in Mar 2024
Response from Hotel Management on 22 Mar 2024
Dear Laurence C, Thank you for your review and for choosing our hotel! We're glad to hear that our convenient location and affordable rates met your needs. We apologize if our breakfast options did not fully meet your expectations, but we appreciate your feedback and will take it into consideration for future improvements. We're pleased to offer pet-friendly accommodations and complimentary amenities like coffee. We hope to welcome you back for another comfortable stay in the future. Safe travels!Sincerely,Hotel Management

2/10 Terrible

Emily

Travelled with family, Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Was awaken by a woman screaming at a man…police were called…didn’t feel safe and could not check out fast enough…room was not clean…window wouldn’t lock and screen was lying in the landscape outside the window. “Breakfast” was some cereal bars and some muffins…never again
Stayed 1 night in Mar 2024
Response from Hotel Management on 19 Mar 2024
Dear Emily, Thank you for taking the time to share your experience. Providing an exceptional experience to every one of our guests is always our top priority; however, we are genuinely sorry to learn that we could not make that happen for you. Our guests' comfort and safety are our top priorities, and we deeply regret any inconvenience you encountered. We are committed to enhancing our services and facilities to prevent such occurrences in the future. Your feedback is invaluable, and we invite you to give us another chance, assuring you of a more positive experience. Sincerely,Hotel Management

6/10 Okay

Chris

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
The room was fine but the bathroom had a few issues. The biggest was the exhaust fan was very loud and if you turned on the bathroom light, the exhaust fan fired up. The exhaust fan did not even draw the moisture out of the bathroom. If you are looking for an affordable place to stay near downtown Cincy, it is fine.
Stayed 1 night in Mar 2024
Response from Hotel Management on 17 Mar 2024
Dear Chris, We appreciate your feedback regarding your recent stay. We are glad you found the room satisfactory, but we apologize for the inconvenience with the bathroom exhaust fan. Your comments will be shared with our maintenance team for immediate attention. We're pleased to offer affordable accommodations near downtown Cincinnati and hope to welcome you back for a more enjoyable stay in the future. Thank you for choosing us for your stay.Sincerely,Hotel Management

10/10 Excellent

Eric

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved everything!!!!
Stayed 1 night in Mar 2024
Response from Hotel Management on 16 Mar 2024
Dear Eric, We are delighted to hear that you had a fantastic experience with us. It brings us immense joy to know that you enjoyed everything about your stay. Our top priority is providing a memorable experience for our guests, and your positive review is truly appreciated. It was an absolute pleasure to host you at Extended Stay America, and we eagerly await your next visit.Sincerely,Hotel Management

8/10 Good

Gabriel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Danny

Business traveller
Liked: Amenities, property conditions & facilities
It was clean affordable and quiet
Stayed 1 night in Mar 2024

6/10 Okay

Daryl

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The “breakfast included” was coffee and instant plain oatmeal. The “fully stocked” kitchen I was told about upon speaking to reservations before our stay was not stocked with anything. No cups, mugs, plates, bowls,utensils, serving spoons, no pots or pans, no coffee maker. We chose to stay here so we could cook and avoid eating out and save money.We had to eat out everyday and night costing hundreds and hundreds of dollars extra. We had to extend our stay due to personal reasons and they did let us do that. Free parking was true. Do not recommend.
Stayed 2 nights in Feb 2024
Response from Hotel Management on 1 Mar 2024
Dear Daryl, Thank you for choosing us and for sharing your comments. We regret the experience you had to suffer on this visit. The events detracted from a relaxing and seamless visit are very understandable. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Please allow us another occasion to host and give you the flawless stay you deserve! Sincerely,Hotel Management

10/10 Excellent

Cortney

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk service was great! No frills place with convenient parking and food options all around. Easy home base for enjoying the Cincinnati/ Covington/ Newport area.
Stayed 1 night in Jan 2024
Response from Hotel Management on 29 Jan 2024
Dear Cortney, Thank you for reviewing your stay and for the generous words about our convenient location and helpful staff. We are happy for your overall positive stay. Thank you for choosing Extended Stay America, and we hope to welcome you back any time you are in the area.Sincerely,Hotel Management

8/10 Good

Dakota

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Marcus

Stayed 1 night in Dec 2023

2/10 Terrible

Dameon

Stayed 1 night in Dec 2023

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
I don't like this forced review from Travelocity
Stayed 1 night in Nov 2023

4/10 Poor

Lakeisha

Travelled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, amenities
I did not like the fact that there were roaches we left early due to this
Stayed 2 nights in Nov 2023
Response from Hotel Management on 25 Nov 2023
Dear Lakeisha, We sincerely apologize for the inconvenience you experienced during your stay with us. We understand the seriousness of the issue, and we want to assure you that we take it very seriously as well. Our team is working diligently to address and resolve pest concerns to ensure our guests a clean and comfortable environment. Your feedback is crucial, and we appreciate you bringing it to our attention. We regret that your experience fell short of expectations, and we hope you might consider giving us another chance to provide you with a more enjoyable stay. Thank you for sharing your concerns.Sincerely,Hotel Management

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Birthday weekend
The staff was amazingly friendly. The lobby was very clean. We had to have our room changed out because the first one smelled of smoke. While the rooms were clean, they were dated and in need of repairs. The bathroom was small and kinda hard to get in and out. Overall, for the money it was a good experience.
Stayed 2 nights in Nov 2023
Response from Hotel Management on 22 Nov 2023
Dear Guest, Thank you for staying with Extended Stay America and sharing your review. We appreciate your kind words about our friendly staff and clean lobby. However, we apologize for any inconvenience you experienced with the room, particularly the smell of smoke in the initial one and the dated condition. Your feedback is invaluable to us as it highlights where we need to refocus our efforts, and we assure you we will. It was our pleasure to host your stay, and we look forward to your next visit.Sincerely,Hotel Management

4/10 Poor

LaKeisha

Business traveller, Travelled with partner
Liked: Amenities
Sink stopped up..
Stayed 1 night in Nov 2023
Response from Hotel Management on 20 Nov 2023
Dear LaKeisha, We apologize for the inconvenience you experienced with the sink during your stay. Your comfort is important to us, and we regret any discomfort this caused. We will address this issue promptly to ensure it is resolved for future guests. We appreciate your understanding and hope you will consider giving us another opportunity to provide a more positive experience in the future.Sincerely,Hotel Management

10/10 Excellent

Barbara

Stayed 1 night in Nov 2023

2/10 Terrible

Savannah

Business traveller, Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Could not get service at front desk
Stayed 1 night in Oct 2023
Response from Hotel Management on 30 Oct 2023
Dear Savannah, We apologize that our front desk team was unavailable to attend to your needs. We are looking into the matter to see what went wrong because our team is well-trained to treat our guests courteously and attend responsively to their needs. Such an instance is not the impression we want our guests to think of us. Please be assured we will review this incident with our staff to handle such situations better. We appreciate your observations and hope you will consider giving us a second chance to provide you with the hospitality you deserve.Sincerely,Hotel Management

8/10 Good

Yiheng

Liked: Cleanliness, staff & service, amenities
Everything is not bad
Stayed 2 nights in Oct 2023

4/10 Poor

Jay

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
The staff I dealt with were all very nice but this is not a great hotel. Felt like there were a good deal of permanent tenants and had some concerns about safety and definitely noise. Also, though there is a kitchen in the room it was equipped with nothing. When I checked in the staff member asked if I would like anything for my kitchen as it came empty. I said yes and he gave me a plastic bin with the bare necessities. It is hard to find affordable hotels in the cincy/covington area so that is why I chose it but I would not stay there again. The free breakfast was pretty much nothing. A few packaged muffins and some coffee- no milk, nothing fresh at all. Ended up going out to breakfast as there was nothing there to eat. Almost would have been better with nothing.
Stayed 1 night in Oct 2023
Response from Hotel Management on 23 Oct 2023
Dear Jay, Thank you for reviewing your stay with us. Please accept our apologies for not meeting your expectations in your outlined areas. We want every guest who stays with us to have a fulfilling experience and to depart with a lasting favorable impression; however, after reading your detailed feedback, we sincerely apologize that we could not make that happen for you. We will share your concerns with the appropriate teams to ensure our guests receive the best experience they deserve. Thank you again for your candid feedback, and we hope we can leave you a much better impression on your next visit. Sincerely,Hotel Management

8/10 Good

Stephen, Oakland

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean basic room, quiet and everything worked ok. Minimal free breakfast. Close to many Covington dining options.
Stayed 3 nights in Oct 2023
Response from Hotel Management on 22 Oct 2023
Dear Stephen, Thank you for staying with Extended Stay America and sharing your experience with fellow travelers. We are glad you enjoyed your stay and are delighted our hotel offers a clean and quiet atmosphere for a convenient stay. Moreover, we are pleased that having several dining options in the area was perfect for you. It was a pleasure having you as our guest, and we hope to see you again soon. Sincerely,Hotel Management

10/10 Excellent

Tammy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everyone so friendly and accommodating. Room was spotless clean and had a kitchenette and dining table. Close to venues and restaurants.
Stayed 1 night in Oct 2023

4/10 Poor

Todd

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Jim

Stayed 1 night in Oct 2023

10/10 Excellent

Zenobia, Bethesda

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Basic but clean
Stayed 3 nights in Oct 2023
Response from Hotel Management on 17 Oct 2023
Dear Zenobia, Thank you for your kind words about Extended Stay America. We're thrilled that you found our hotel exceptionally clean during your stay. Maintaining a clean and comfortable space is our top priority. Our dedicated team works hard to ensure a pristine environment for all our guests. Your positive feedback means a lot to us, and we look forward to welcoming you back for another spotless experience.Sincerely,Hotel Management

6/10 Okay

Johanna

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Amenities
The staff was very kind and courteous.
Stayed 2 nights in Oct 2023
Response from Hotel Management on 9 Oct 2023
Dear Johanna, It was a pleasure to read your fantastic review about your time with us. We strive to give our guests outstanding hospitality, and your compliments for our staff are appreciated. Thank you, and we hope to be your hotel of choice every time you visit the city.Sincerely,Hotel Management

6/10 Okay

Thomas

Stayed 1 night in Oct 2023

10/10 Excellent

Teryn

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very polite, cheap
Stayed 1 night in Sep 2023

10/10 Excellent

Belinda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great sleep
We came in for a Bengals game. The day was great, we enjoyed our time in Cincinnati. I do not enjoy sleeping at a hotel, usually too noisy. Next to the bridge made me nervous, but it was great. Probably the best sleep at a hotel ever.
Stayed 1 night in Sep 2023
Response from Hotel Management on 25 Sept 2023
Dear Belinda, Thank you for staying with us and for taking the time to write such a complimentary review. We're thrilled to know that you had a great time in Cincinnati and a restful night's sleep during your stay with us. Your comfort and peace of mind are our priority, and we're glad that our location near the bridge didn't disrupt your rest. On behalf of all of us at Extended Stay America, the pleasure was ours, and we look forward to welcoming you back!Sincerely,Hotel Management

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unreal
The hard working employees were great! Management didn’t care about my complaints, nor did anything to take care of anything! I should get my money back!
Stayed 4 nights in Sep 2023
Response from Hotel Management on 24 Sept 2023
Dear Guest, We sincerely apologize for your inconvenience during your stay. We understand your concerns and are committed to addressing these issues with our team to ensure a smoother experience for our guests. We regret that your experience did not meet your expectations, and we would appreciate the opportunity to provide you with a better experience in the future. Your satisfaction is important to us, and we hope you'll consider staying with us again.SincerelyHotel Management

10/10 Excellent

Deirdre

Stayed 1 night in Sep 2023

6/10 Okay

Cynthia

Travelled with family
Liked: Cleanliness
Stayed 1 night in Sep 2023

10/10 Excellent

Kimberly

Stayed 1 night in Aug 2023

10/10 Excellent

LaDena

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed overnight for a football game. Good location. Felt safe.
Stayed 1 night in Aug 2023

8/10 Good

Kim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to pay or stadium
Had a good night , decent sized room , small bathroom but other than that. No problems
Stayed 1 night in Aug 2023
Response from Hotel Management on 13 Aug 2023
Dear Kim, Thank you for your great review. We are glad you loved our comfortable beds and clean, well-appointed rooms. We aim to provide you with an excellent stay and know how important it is to get a great night's sleep. Thank you for being our guest. We hope to welcome you back to Extended Stay America on your next visit to the area. Safe travels.Sincerely,Hotel Management

8/10 Good

michael

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

8/10 Good

Ben

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

6/10 Okay

CHUN YI

Business traveller
Liked: Staff & service
Disliked: Cleanliness
Toilet need to be upgraded
Toilet need to be upgraded
Stayed 2 nights in Jul 2023
Response from Hotel Management on 25 Jul 2023
Dear CHUN YI, Thank you for being our guest. We are glad you had a pleasant time here. However, we are sorry for the inconvenience caused in the bathroom. Also, we have noted your observation and shared it with appropriate individuals to update certain areas so that our future guests do not have the same issue. Our housekeeping and maintenance team is working to address the problems mentioned immediately. Please give us another opportunity to provide you with the hospitality for which we are known.Sincerely,Hotel Management

6/10 Okay

Yvonne

Travelled with family
Liked: Room comfort
Only ok
Good bed, no breakfast, setting is marginally ok.
Stayed 1 night in Jul 2023
Response from Hotel Management on 22 Jul 2023
Dear Yvonne, Thank you for your feedback about our breakfast offerings; we are sorry our complimentary breakfast did not meet your expectation. We want every guest to have an exceptional stay while they are here with us. So, your comments will be shared appropriately with the team leader; we always want to know what would enhance our guest experience. It was a pleasure hosting you, and we hope you will return to stay with us another time;Sincerely,Hotel Management

6/10 Okay

Coy

Business traveller
Liked: Cleanliness
Stayed 2 nights in Jul 2023

4/10 Poor

Candace

Stayed 1 night in Jun 2023

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

Elizabeth

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Smiles
The staff greeted me with a smile and were super nice.
Stayed 1 night in Jun 2023
Response from Hotel Management on 24 Jun 2023
Dear Elizabeth, We are delighted you chose to stay with us at Extended Stay America. We appreciate your wonderful comments and are happy to read our staff delivered great hospitality and that you enjoyed everything about your time with us. Our staff works hard to exceed our guests' expectations and ensure everyone has a relaxing experience in comfortable, clean accommodations. Reviews like yours make it all worthwhile! Thank you for being our guest, and we hope you will revisit us the next time you are in the area.Sincerely,Hotel Management

6/10 Okay

Grant, Bothell

Travelled with group
Disliked: Property conditions & facilities
The hotel is generally in a bad area of town and the hotel smells weird and feels generally dirty and grimy and out of date. That said, it did the trick when we needed a last minute booking after our VR BO rental was double booked (people were in our rental) and the company and landlord would do nothing to remedy the situation. Lesson learned...dont use VR BO they have no support or customer assistance.
Stayed 1 night in Jun 2023
Response from Hotel Management on 14 Jun 2023
Dear Grant, Thank you for staying at our hotel during your recent visit to the area. We strive to provide our guests with a relaxing and rejuvenating experience with outstanding service. Therefore, We apologize that your stay did not meet our standards and have discussed your concerns with our team to improve the guest experience. We hope you will consider staying with us again and allow us to provide you with a seamless and enjoyable stay.Sincerely,Hotel Management

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities
I was very disappointed for almost $200 for a night that there was no coffee or so called to go breakfast items available when we went to the front desk area within the posted breakfast time. Also, our toilet was backed up the entire time and disgusting and the shower faucet works horrible as well. Again, did not feel my stay was worth the $200 I spent!
Stayed 1 night in May 2023
Response from Hotel Management on 31 May 2023
Dear Guest, Thank you for choosing us. Please accept our apologies and assurance that we will be working to address the concerns outlined in your review. Our concerned team is already at work to improve the mistakes. Although they typically do a terrific job responding to our guests' needs, we are sorry that did not happen in your instance. We value your feedback, and we hope you will return so we can provide you with the hospitality you deserve.Sincerely,Hotel Management

4/10 Poor

Tina

Disliked: Cleanliness
Very Disappointed!
My husband and I stayed here for two nights. I read the reviews and they were mixed, we decided to give it a shot. It turns out that the poor reviews were accurate. Check in was okay, but the man was clearly not a people person. We took the very slow elevator to our floor. We noticed a musty odor in the hallway while we were going to our room. It kind of smelled like urine and and mildew. Our room was not as clean as it should have been. It looked like the house keeper only dusted around things. The floor was clean, unless you looked under the bed or behind the furniture. The bed linens were clean and fresh, and the pillows were fluffy, however, the bed sounded like it might crash to the floor when we rolled over in it. There was the kitchenette, but nothing in the cupboards and drawers. Also, no coffee pot. We brought breakfast foods to cook, but we had to call the service desk and request the items we needed. My husband stopped by the front desk to ask for a few packets of coffee, and the lady told him she was only permitted to give him two. She went on to say that she had to follow the rules because she was on camera and she could get fired. I thought he was kidding when he told me. The last and possibly the worst thing was the towels and wash cloths smelled like cigarette smoke. We will not stay in this hotel again and we do not recommend it. Read the reviews and believe it when you come across a bad one.
Stayed 2 nights in May 2023
Response from Hotel Management on 24 May 2023
Dear Tina, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. We hope to have another occasion to host you and provide you with the seamless stay you deserve!Sincerely,Hotel Management

6/10 Okay

Herbert

Travelled with family
Liked: Staff & service
I had stayed here before @5-6yrs ago and no issues. No major issues this time either, but pretty run down. Paid $200 for the night which was way too much. There was a Yankees v Reds game across the river so maybe that’s why. The bfast was a table the size of a desk with coffee and a basket of granola bars. There are two or three other hotels on the block. In the future, Ill spend the extra $60/night to stay at one of them.
Stayed 1 night in May 2023
Response from Hotel Management on 24 May 2023
Dear Herbert, Our goal is to provide an outstanding stay for every guest; therefore, we apologize for the inconvenience you encountered. We cannot thank you enough for your patience and understanding. We are grateful for your time and hope you will revisit so we can provide the seamless, exceptional experience that you deserve.Sincerely,Hotel Management

4/10 Poor

Bryan

Stayed 1 night in May 2023

6/10 Okay

Ruth

Business traveller
Liked: Staff & service
Disliked: Cleanliness
Nice staff
Stayed 3 nights in Feb 2023
Response from Hotel Management on 27 Feb 2023
Dear Ruth, Thank you for choosing our hotel for your recent visit. We appreciate your kind compliments about our great customer service. However, we hope you will accept our apologies for not meeting all your expectations. We value your feedback as we are always striving to improve our guest experience. It was a pleasure hosting your stay, and we hope to accommodate you again so we may provide you with the perfect stay you deserve.Sincerely,Hotel Management