Bar (on property)

Reviews of ibis Coventry South

2 out of 5
ibis Coventry South
Abbey Road Whitley, Coventry, England

Reviews

6.4
Rating 10 - Excellent. 54 out of 402 reviews" "
Rating 8 - Good. 123 out of 402 reviews" "
Rating 6 - Okay. 107 out of 402 reviews" "
Rating 4 - Poor. 58 out of 402 reviews" "
Rating 2 - Terrible. 60 out of 402 reviews" "

6.8/10

Cleanliness

7.2/10

Staff & service

6.2/10

Amenities

6.2/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

10/10 Excellent

Andrew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Florin Tircomnicu on 7 Dec 2023
Dear Andrew,Thank you very much for a great rating. I am glad you had a wonderful stay at ibis Coventry South and I hope we will see you again whenever in Coventry. Thank you again for choosing our hotel for your stay in Coventry.As the Christmas is close, I would like to wish you health, prosperity and happiness.Best wishes, Florin Tircomnicu Operations Manager

10/10 Excellent

Robin

Stayed 1 night in Nov 2023

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Room comfort
Great staff, cold room
Was extremely cold, and the light above my room door (outside) was not working. The parking bays certainly need the borders repainting. The staff, however were excellent and extremely helpful.
Stayed 2 nights in Nov 2023
Response from Florin Tircomnicu on 24 Nov 2023
Dear guest, Thank you for taking the time to review your stay at ibis Coventry South. We truly appreciate your feedback, both positive and constructive. We are so glad to hear that you found our staff helpful and excellent. We strive to ensure that all guests have a pleasant stay, which includes providing comfortable rooms and a safe environment. We are sorry to hear that your room was cold and I hope you have asked for an extra heater as we provide them on request. Regarding the light outside your room door not working, I have already addressed this issue and it has been taken care of it. Additionally, we plan on repainting the parking bays in the near future as well. Thank you again for bringing this to our attention!Florin TircomnicuOperations Manager

4/10 Poor

Richard

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Not good
Hard to identify staff. Bar staff wearing scruffy shell suit and T-shirt. Looked like some people were living there permanently.
Stayed 4 nights in Nov 2023
Response from Florin Tircomnicu on 20 Nov 2023
Dear Richard,Thank you for taking the time to share your experience with us. We appreciate your feedback and value all our customers’ opinions.We strive to ensure our staff present a professional image while at work, and we apologize if this was not the case during your stay. I will definitely look into this and investigate it further and take action.We take customer feedback seriously, as it allows us to improve our services and ensure we meet the needs of every one of our guests. We hope you will give us another chance in the future to make a better impression and provide you with the quality hospitality that we strive for every day.Florin TircomnicuOperations Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Ok...some room for improvement
Before staying at this hotel I had read about how they had done work to improve it and effectively this was clear in the rooms. They were clean and the bathroom was in a new condition. The staff were extremely efficient and helpful. However there are a couple of areas that could still use improvement. The mattress was thin and thus hard as I was you feel the support underneath. As we're the pillows. So not the best night's sleep. Also, as it is a motel type of hotel, the outside light stays on all night and the curtains do not fully block it out. This woke me up regularly. Maybe lights with movement detection might be a solution...? Overall though it was a satisfactory stay.
Stayed 3 nights in Nov 2023
Response from Florin Tircomnicu on 24 Nov 2023
Thank you for taking the time to review your stay with us. We are pleased to hear that you enjoyed the cleanliness of the room and bathroom, as well as the helpful staff. We understand that a comfortable bed and pillow can make or break a great night’s sleep, and we regret that we weren’t able to provide that for you on this occasion. We are always looking for ways to enhance our guests’ experience and will be sure to take your feedback into consideration when making improvements. As these are the same mattresses and beds all ibis hotels are using, I will definitely investigate this matter.At ibis Coventry South we strive to ensure our guests feel right at home in their accommodations and we apologize if this wasn’t the case during your stay with us. We hope that you will give us another chance in the future so we can show you what ibis hospitality is all about.Florin TircomnicuOperations Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight stay
Found the hotel to be very satisfactory for an overnight stay when visiting relatives in the area. The room was clean and comfortable with a nice bathroom. As we arrived in darkness we found it difficult to locate the hotel so more signing on the approach roads would be beneficial.
Stayed 1 night in Nov 2023
Response from Florin Tircomnicu on 14 Nov 2023
Thank you for your kind words about our hotel. We are delighted that both the room and bathroom were clean and comfortable during your stay. We appreciate your feedback regarding signing on the approach roads, as we strive to make our hotel as accessible as possible. Thank you again for taking the time to share your experience with us and we hope to welcome you back in the future.Florin TircomnicuOperations Manager

2/10 Terrible

Josh

Travelled with partner
Disliked: Staff & service, property conditions & facilities
The room wasn’t as what I expected but I’m asking for my refund! But getting no hope
Stayed 2 nights in Oct 2023
Response from Florin Tircomnicu on 31 Oct 2023
Dear Colin,Thank you for taking the time to review your experience at ibis Coventry South. We appreciate that you took the time to provide us with this feedback as it helps us to continually improve our services.However, I have investigated all the allegation made and did not come across to any footage of you being involved in a conversation with any other guests. It is a very serious accusation and it is unfair to have any of our guests associated with a criminal activity. There was nothing communicated to our staff on the check in/check out which is something that we normally expect from our guests. We encourage everyone to let us know about any issue so we can take action immediately in solving them on the spot.Thank you very much for choosing our hotel and I hope we will see you again in the future. If you would like to discuss this further, please do not hesitate to reach out.Florin TircomnicuOperations Manager

10/10 Excellent

Robert

Stayed 1 night in Oct 2023
Response from Florin Tircomnicu on 31 Oct 2023
Dear Robert, Thank you for a great review. I am happy to understand you have enjoyed your stay at ibis Coventry South. Thank you again and I look forward to see you again in the nearest future. Best regards, Florin Tircomnicu Operations Manager

8/10 Good

Terence

Stayed 1 night in Oct 2023
Response from Florin Tircomnicu on 19 Oct 2023
Dear Terence,We are delighted to hear you were satisfied with your experience at ibis Coventry South. We strive to provide the best customer service and a pleasant stay, so it is rewarding to know that we succeeded in this for you. We hope you will return again soon.Florin TircomnicuOperations Manager

6/10 Okay

Graham

Business traveller
Liked: Cleanliness
Disliked: Amenities
No way to use the bathroom very little room in a wheel chair
Stayed 1 night in Sep 2023
Response from Florin Tircomnicu on 31 Oct 2023
Dear Graham, We appreciate your feedback regarding your experience at ibis Coventry South. At ibis, we strive to provide all of our guests with a comfortable and stress-free stay. As such, we understand how limited access to the bathroom can be a huge inconvenience and we apologize for any discomfort this may have caused. Unfortunately, the easy accessible rooms we have in the hotel were occupied by other guests and we could not offer you one of those rooms which will more suitable for your needs. We are constantly looking for ways to improve accessibility and ensure that all our guests can enjoy their stay with us without any issues. Thank you again for providing us with your review, your feedback is very important to us. If there is anything else we can do for you, please do not hesitate to reach out.Florin TircomnicuOperations Manager

6/10 Okay

KAREN

Disliked: Property conditions & facilities, room comfort
Horrendous food
On arrival wasn’t informed decorating so reception was closed using a small back room which wasn’t the best. Staff were extremely helpful and room was small but clean and tidy Only problem was breakfast in the morning We paid for a breakfast, the restaurant was closed so had our breakfast in the small reception room were we checked into the night before. No coffee available and the food I can only describe as not fit for human consumption it’s was cold and the bacon looked like it was a week old The morning staff member was more interested in sending messages on his phone Hopefully once open to it full things might improve
Stayed 1 night in Sep 2023

8/10 Good

Alyson

Stayed 1 night in Aug 2023

8/10 Good

Mark

Stayed 1 night in Aug 2023

4/10 Poor

tarisai

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

4/10 Poor

Andrew

Disliked: Cleanliness, staff & service, property conditions & facilities
needs investment and refurbishment
Stayed 1 night in Aug 2023
Response from Florin Tircomnicu on 14 Aug 2023
Dear Andrew, Thank you very much for taking your time to review your stay in our hotel. I am really sorry to hear your stay was not up to your expectations, please accept my sincerest apologies.We are in the process of refurbishing the reception block and the meeting room and we are considering some improvements for the bedroom block as well. I hope this is not the last time you are choosing our services and we hope to see you in the future so you can see all the changes we have made.Thank you for choosing our hotel and I hope your next stay will be better than the previous one.Sincerely, Florin Tircomnicu Operations Manager

4/10 Poor

Clare

Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointing and damp
The room was damp and everytime we had a shower the room got damper. The bed was uncomfortable and when we raised our issues the staff didn't care.
Stayed 2 nights in Jul 2023
Response from Florin Tircomnicu on 31 Jul 2023
Dear Clare Balbi, Thank you for taking the time to review your stay.I am very disappointed to hear your stay was not up to your expectations, please accept my sincere apologies.I am investigating your allegation and I will address this issue with the staff in order to avoid further occurrence.I would like to thank you again for all your comments and rest assure you I already contacted the maintenance manager who will address the issues with the shower mentioned above. I hope you will give us another chance in the future so we can prove we can better serve you on your future stays.SincerelyFlorin Tircomnicu, Operations Manager

8/10 Good

Verified traveller

Stayed 1 night in Jul 2023

8/10 Good

Sara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exterior disappointing but rooms lovely
Was pleasantly surprised with the room as the exterior was all a bit shabby and the staircase to get to the upper floor was not very welcoming ( dark, dingy and dirty). The room itself was very clean amd had a great bathroom. Wasn't comfortable with the window opening on to the walkway outside so had that closed all night which made the room quite stuffy. My choice though and there was a fan provided which i didn't notice till the morning
Stayed 1 night in Jun 2023
Response from Florin Tircomnicu on 5 Jul 2023
Dear Sara, Thank you for taking your time to write a review about your stay at ibis Coventry South. I wish we could have done more for you in order to have a better stay and rate your review with a 10.I have noted all your feedback and definitely we will address all the issues mentioned in order to avoid future occurrence.I hope you will give us another chance in the future when all the improvements we are making every day, thanks to your feedback, will pay off and you will have a better experience.Thank you again for choosing ibis Coventry South and I hope we will see each other soon. Best Whishes Florin Tircomnicu Operations Manager

8/10 Good

Louisa

Stayed 2 nights in Jun 2023
Response from Florin Tircomnicu on 30 Jun 2023
Dear Louisa, Thank you for taking your time to review your stay with ibis Coventry South. We are very happy you have chose us as a host for your visit in Coventry. We hope we will see you again soon while in the area. Best wishes!Florin TircomnicuOperations Manager Best Wishes!Florin

8/10 Good

Lawrence

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Even w a GPS we had trouble finding this place. Lousy signage. BUT - the staff/ attendant was very very helpful- he went way out of his way to assist us. PROBLEM- dangerous! The tub/ shower had no mat or treads or hand grips and the tub floor was very very slippery. Scary & dangerous especially for anyone w any limitations
Stayed 1 night in Jun 2023
Response from Florin Tircomnicu on 21 Jun 2023
Dear Lawrence, Thank you for taking the time to review your stay. I am really happy to hear the staff was very helpful and went the extra mile to assist you. I am really sorry to hear you had issues in finding the hotel. Due to a road closure we had this issue lately but we are working on in it. I will consider all the feedback detailed in your review and we will take action immediately. Thank you very much for choosing Ibis Coventry South for your stay and I hope we will see you again soon.Have a great day ahead!Kind regards,Florin TircomnicuOperations Manager

4/10 Poor

Baljeet

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
It’s like an American Motel. Reception staff were polite but the hotel itself was tired. The carpet in the room was dirty. The whole place could do with being updated. Not worth the price paid.
Stayed 1 night in Jun 2023

8/10 Good

Dean

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from Florin Tircomnicu on 30 Jun 2023
Hi Dean, Thank you for a great review and thank you for choosing our hotel. I would love to see you again in the nearest future and get closer to a 10 out of 10 rating.I look forward to your next stay. Kind Regards, Florin Tircomnicu Operations Manager

10/10 Excellent

Hafiz

Travelled with family and small children
Liked: Cleanliness
.
Stayed 1 night in May 2023
Response from Florin Tircomnicu on 2 Jun 2023
Dear Mr Hafiz, Thank you very much for taking the time to review your stay and I would also like to thank you for the rating. I am glad you have enjoyed your stay and I would love to see you back in our hotel when in the area. Best wishes!Florin Tircomnicu Operations Manager

4/10 Poor

Andrea

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
This hotel is very tired, extremely basic and in very bad condition. The staff are friendly and professional but overall it’s pretty bad
Stayed 1 night in May 2023
Response from Florin Tircomnicu on 19 May 2023
Dear Ethel, Many thanks for reviewing your stay at ibis Coventry South. Unfortunatley due to the layout of our hotel and weather conditions, the stairs can be wet sometimes and we cannot control this. I have noted your allegation regarding the stairs being dirty. I will investigate your concern with the Housekeeping department and take action immediately.I hope this will not stop you to book with us in the future and give us another chance to better serve you in the future. Kind Regards, Florin TircomnicuOperations Manager

6/10 Okay

Ethel

Business traveller
Inside the room was very clean and well presented, however the outside of the hotel is not inviting. Stairs dirty, wet, building looks old.
Stayed 1 night in May 2023

2/10 Terrible

Hugh

Stayed 2 nights in Apr 2023
Response from Florin Tircomnicu on 19 May 2023
Dear Mr Hugh, Thank you for taking the time to review your stay at ibis Coventry South. I am really sorry to hear your stay was not up to your expectations, please accept my sincerest apologies. As you have not mentioned any reasons for your rating please do not hesitate to contact us further to discuss the issues you had while staying with us. We appreciate your review, and it is our hope that you will give us the opportunity to better serve you in the near future.Kind regards,Florin Tircomnicu Operations Manager

8/10 Good

Nassir

Travelled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2023
Response from Florin on 28 Apr 2023
Dear Nassir, Firstly, I would like to thank you for taking the time to complete a review of your stay at ibis Coventry South. Secondly, I would like to express my appreciation for the good rating and I hope your next stay we will better serve you and offer you a even better experience. I hope we can meet each other in the nearest future.Have a great day!Regards, Florin Tircomnicu Operations Manager

10/10 Excellent

Sujata

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
COVENTRY STAY
Great stay at a hotel chain we have not stayed in
Stayed 1 night in Apr 2023
Response from Florin on 28 Apr 2023
Dear Sujata, I am pleased to read your review about your stay at ibis Coventry South. Myself the and whole team would like to thank you for the kind thoughts and we hope we will see you again in the nearest future. Best whishes!Florin Tircomnicu Operations Manager

4/10 Poor

Ian

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities
Restaurant had virtually nothing left on the menu. Draft beer also out.
Stayed 1 night in Mar 2023
Response from Florin on 28 Apr 2023
Hi Ian, Thank you for taking the time to review you stay. I am really sorry to hear your stay was not that great, due the low stock we had at that moment. We had some difficulties in that period with our suppliers. Unfortunately, these issues cannot be resolved over night and by the time we got everything resolved you were gone. Although you had a bad experience in our hotel please give us another chance in the future as myself and the whole ibis Coventry South team will try to better serve you and make your stay with us enjoyable.I hope to see you again in the future and please reach out whenever in the area so we can discuss this further.Have a great day a nice weekend ahead. Sincerely, Florin TircomnicuOperations Manager

10/10 Excellent

Bernard

Stayed 1 night in Mar 2023
Response from Florin on 28 Apr 2023
Dear Bernard, Thank you for a great review. I am very happy you enjoyed your stay with us and I hope you will chose our services again so we can offer you another lovely stay. See you soon I hope.Warm regards,Florin TircomnicuOperations Manager

2/10 Terrible

Amanatulla

Rubbish
Stayed 1 night in Dec 2022

2/10 Terrible

Ann

Stayed 1 night in Oct 2022

8/10 Good

David

Business traveller
Liked: Cleanliness, property conditions & facilities
Useful location, very good friendly staff, small bar available and choice of food
Stayed 1 night in Oct 2022

6/10 Okay

Simon

Liked: Cleanliness, room comfort
Disliked: Staff & service
Basic
Room was clean with a working fan Do NOT eat there. The food is just frozen foods warmed up. Never have I been served a supermarket fish fillet and oven chips as a meal. Also the bar is just bottles and a couple of kegs. There’s no way I was risking breakfast Location is terrible. There’s nothing except an Asda within walking distance
Stayed 2 nights in Aug 2022

4/10 Poor

M

Travelled with family
Disliked: Property conditions & facilities, room comfort
Average stay nothing special very basic room
Stayed 1 night in Jul 2022

8/10 Good

Jeremy

Stayed 1 night in Jul 2022

6/10 Okay

Paul

Disliked: Cleanliness, property conditions & facilities
Old, dated motel but quiet and secluded.
Very dated, old motel style hotel. Not what you would expect from an Ibis. But very quiet and the room was a standard clean Ibis room. No atmosphere in bar or restaurant.
Stayed 1 night in Jul 2022

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, property conditions & facilities
Terrible hotel. Wouldn’t stay there again left after one night
Stayed 4 nights in Jun 2022

2/10 Terrible

mark

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
awful
Awful TV didnt work, sealant coming off around the bath (and badly applied) and in the morning there were snail trails across the carpet!!!!
Stayed 1 night in Jun 2022

8/10 Good

Jeanette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value
The room was clean and functional. The shower was good and plenty of hot water. They advertise as having soundproofing, this is not true my room was quite noisy.
Stayed 1 night in Jun 2022
Response from Ria on 9 Jun 2022
Thanks from Ibis Coventry South team for choosing to stay with us and leaving a review and please apologise for the noise. Kind Regards, Ria Operations Manager Ibis Coventry South

2/10 Terrible

Brady

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff were f***** rude. Were so defensive they basically called me a liar for the problems i reported to them. They refused to give my money back for the crap room, toilet would NOT flush. And these a holes expect me to pay over £100. Not a chance. I gave them plenty of times to issue a refund but they havent. They are thiefs. I WOULD RECOMMEND NOT TO STAY AT THIS HOTEL EVER
Stayed 2 nights in May 2022

6/10 Okay

Daniel

Stayed 1 night in Apr 2022

2/10 Terrible

Ria

Stayed 1 night in Apr 2022

2/10 Terrible

Raymond

Business traveller
Disliked: Staff & service
If I’d known I was staying in a chalet I would not of book it did not feel safe there.
Stayed 1 night in Mar 2022

2/10 Terrible

Rebecca

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Mar 2022

2/10 Terrible

Irene

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Disappointing
Stayed 1 night in Mar 2022

2/10 Terrible

Zach

Stayed 1 night in Mar 2022

2/10 Terrible

Mahesh

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Feb 2022

6/10 Okay

Tanisha

Stayed 1 night in Feb 2022

2/10 Terrible

Miss D

Travelled with group
Disliked: Cleanliness, property conditions & facilities
Never again.
This is very possibly the worst hotel I have ever stayed in and bearing in mind we stay in hotels on a regular basis both in the UK and the continent that amounts to alto of hotels. On a positive note, the bed was comfortable and the water hot but there it ends. The staff barely spoke English, did not understand my booking and only had one room booked for me when I had booked 2. I had also booked for another date and they had the wrong date written down, despite my confirmation. We WILL be cancelling that!! The reception area was run down and grubby, the exterior the same. We asked the bar for some ice and was told they had none- what bar doesn't have ice? they weren't even busy!! The whole area was filthy and the rooms were shabby. We were going to eat in the " restaurant" but when we saw it decided that a take away would be more hygienic and a good deal nicer!! The during the night we had no sleep as it appeared that we had actually booked into a brothel. There were ladies of the night everywhere and we were woken in the night by obvious goings on - in the morning the outside area - disturbingly close to the our bedroom door, were used condoms. Disgusting doesn't come close. What a shame this place has gone down hill - this was an hotel that I have used in the past and been satisfied with.
Stayed 1 night in Feb 2022