Interior
Check availability

Reviews of Metro Hotel Couva

3.5 out of 5
Metro Hotel Couva
#1 Noel Street, Couva

Reviews

8.4

Very good

Rating 10 - Excellent. 126 out of 292 reviews" "
Rating 8 - Good. 114 out of 292 reviews" "
Rating 6 - Okay. 28 out of 292 reviews" "
Rating 4 - Poor. 17 out of 292 reviews" "
Rating 2 - Terrible. 7 out of 292 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

Sham

The location is good , great access to local food, well secured at night, The front desk and housekeeping staff were very good, quite helpful, a pleasure to deal with, A second look at the unit maintenance will not be a bad idea , I will use again,,
Stayed 5 nights in Apr 2024

4/10 Poor

Robbye

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was proper.
Stayed 4 nights in Jan 2024

10/10 Excellent

Zaynab

Liked: Cleanliness, staff & service, property conditions & facilities
I've been living in Trinidad for 4 years now and I literally book a room just to get away and it's absolutely fabulous the owner of this place is so cool they have a bar by the pool side which is very convenient the Workman there are amazing
Stayed 1 night in Mar 2024
Response from Manager on 7 Apr 2024
Thanks very much for your review

8/10 Good

Ameresh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
To much noise at night (loud music)
Stayed 2 nights in Mar 2024
Response from Manager on 2 Apr 2024
Thanks for your review

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Manager on 26 Mar 2024
Thanks for your review

8/10 Good

Rufina Joanna, AURORA

Travelled with family
Liked: Staff & service, amenities
Staff was exceptionally friendly and helpful, they made us feel comfortable and welcomed. Some functional upgrades needed =doors, television, bathrooms Rooms are clean, cleaning under beds were neglected
Stayed 6 nights in Mar 2024
Response from Manager on 17 Mar 2024
Thanks

4/10 Poor

Savita

Travelled with family, Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities
The location is perfect Staff very very pleasant but the music and noise from nearby bar were ridiculous Didn't sleep for the both nights I was there. The hotel can do with some updates
Stayed 2 nights in Mar 2024
Response from Manager on 14 Mar 2024
Thanks

8/10 Good

Michelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Some of the staff friendliness and willingness to make sure everything is satisfactory
Stayed 12 nights in Feb 2024
Response from Manager on 9 Mar 2024
Thanks for your review

10/10 Excellent

Onella

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Manager on 24 Feb 2024
Thanks

10/10 Excellent

malina, Bayonne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reception and housekeeping was very kind. Rooms clean and neat.
Stayed 2 nights in Feb 2024
Response from Manager on 22 Feb 2024
Thanks for your review

4/10 Poor

jeffrey, Manassas

Travelled with partner
Disliked: Staff & service, property conditions & facilities
Very spacious room. No variety in breakfast, exact same thing every morning
Stayed 4 nights in Feb 2024
Response from Manager on 19 Feb 2024
Thanks for your review. We are working on the breakfast

8/10 Good

symone

Travelled with group
Liked: Staff & service, property conditions & facilities
Metro Hotel is a really homey sort of vibe and if you haven’t been to the Caribbean or aren’t used to it then you may not think that. They sometimes run a little short on supplies so bare with them especially around carnival however they keep up with your needs daily and are pretty friendly. The bathrooms are a “LITTLE” ehhh but again if you are used to living on or being in an island then your aware of how they operate and what their resources are
Stayed 9 nights in Feb 2024
Response from Manager on 16 Feb 2024
Thanks

2/10 Terrible

FRANCIS

Business traveller
Disliked: Property conditions & facilities
I had very bad service ,the internet was so so bad
Stayed 6 nights in Jan 2024

8/10 Good

Don, Peachtree Corners

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really friendly staff.
Stayed 17 nights in Jan 2024
Response from Manager on 1 Feb 2024
Thanks

6/10 Okay

Andrew

Travelled with family and small children
Cleaning really should be more thorough.
Stayed 11 nights in Dec 2023

8/10 Good

KELVIN

Travelled with family
Liked: Amenities
Reya and Joseph were pleasant and helpful
Stayed 8 nights in Jan 2024
Response from Manager on 28 Jan 2024
Thanks

6/10 Okay

Jean paul

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Manager on 28 Jan 2024
Thanks

4/10 Poor

Regine

Travelled with family, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was big with 2 king beds comfortable But very noisy bathroom dirty very moldy We have to wait 3 nights to see the manager who changed our room to a convenient one . The breakfast service was not good not a lot of choices
Stayed 8 nights in Jan 2024

10/10 Excellent

Debbie

Stayed 5 nights in Dec 2023
Response from Manager on 31 Jan 2024
Thanks very much for your review.

8/10 Good

Sharmin

Stayed 1 night in Dec 2023
Response from Manager on 22 Jan 2024
Thanks

8/10 Good

Renee

Travelled with family and small children
Disliked: Property conditions & facilities
I'll start with the positives- the location was perfect for me as I needed to be in Couva. Great proximity to pharmacies, groceries, doubles etc. People in Trinidad are very nice and greets you every time. Room was extremely spacious, excellent for my family of 4. King beds and lots of room to not feel on top of each other. Downsides- building is old, rusty shower heads, old floors in bathroom, some of the towels were dinge (my pet peeve) I took towels from my mom's house. All in all, it was perfect for me because the good outweighed the bad. I will always stay here.
Stayed 6 nights in Dec 2023
Response from Manager on 22 Jan 2024
Thanks

10/10 Excellent

Zaynab

Stayed 1 night in Dec 2023
Response from Manager on 27 Dec 2023
Thanks for your review

8/10 Good

Chanroutie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Manager on 27 Dec 2023
thanks

6/10 Okay

OnePlus

Travelled with group
Liked: Cleanliness
Property is ok,but Service and breakfast is Miserable,even they don't allows Plates to eat food and also they don't have restaurant in house.
Stayed 2 nights in Dec 2023

10/10 Excellent

Errol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Manager on 15 Dec 2023
Thanks for your review

2/10 Terrible

Calvin

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

Tanisha

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Value for my money! I will DEFINITELY be returning
Stayed 1 night in Nov 2023
Response from Manager on 5 Dec 2023
Thanks for your

10/10 Excellent

Errol

Liked: Cleanliness, staff & service
I am impressed with the improvement of the included breakfast. My very first stay the options were limited, but management have provided more breakfast options. Staff continue to be friendly and helpful. I will continue to support this establishment
Stayed 2 nights in Nov 2023
Response from Manager on 5 Dec 2023
Thanks for your review

6/10 Okay

Aishah

Stayed 5 nights in Nov 2023
Response from Manager on 5 Dec 2023
Thanks

8/10 Good

lorraine

Stayed 7 nights in Oct 2023
Response from Manager on 21 Nov 2023
Thanks

8/10 Good

Errol

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Quiet and enjoyable
Hotel is generally clean. Staff friendly and the accommodations are comfortable definitely worth more than the price with two king size beds and free local breakfast.
Stayed 2 nights in Oct 2023
Response from Manager on 5 Nov 2023
Thanks for your review

8/10 Good

lalchand

Stayed 5 nights in Oct 2023
Response from Manager on 18 Nov 2023
Thanks for your reivew

8/10 Good

Anika

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You wouldn't regret it. Place is spacious and nice.
Stayed 2 nights in Oct 2023
Response from Manager on 5 Nov 2023
Thanks for your review

8/10 Good

Claudia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Manager on 23 Oct 2023
Thanks for your review

6/10 Okay

Cherry

Business traveller
Disliked: Cleanliness, property conditions & facilities
Large rooms.
Stayed 6 nights in Sep 2023
Response from Manager on 16 Sept 2023
Thanks

8/10 Good

Stacy

Travelled with family and small children
Liked: Cleanliness, staff & service
The staff was amazing and the was room adequate. The only thing that I was unhappy with was the loud music coming from the club adjacent to the hotel.
Stayed 13 nights in Jun 2023
Response from Manager on 2 Jul 2023
Thanks for your responce

10/10 Excellent

Errol

Stayed 3 nights in Jun 2023
Response from Manager on 27 Jun 2023
Thanks

10/10 Excellent

Hayden

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was good. just the bathroom need a little TLC
Stayed 4 nights in Jun 2023
Response from Manager on 20 Jun 2023
Thanks for your review

10/10 Excellent

Trisha

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent stay for my family and I. Two thumbs up 👍 👍
Stayed 2 nights in Jun 2023
Response from Manager on 7 Jun 2023
Thanks for your review

6/10 Okay

Jai

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Location
Stayed 5 nights in May 2023
Response from Manager on 16 May 2023
thanks

10/10 Excellent

Celeste

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from Manager on 10 May 2023
Thanks very much for your review.

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I luv everything about Metro Hotel , d location, d cleanliness n d staff were awesome
Stayed 4 nights in Apr 2023
Response from Manager on 7 May 2023
Thanks for your review

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I luv everything abt d Hotel, its location, clearness n most of all d staff was awesome
Stayed 1 night in May 2023
Response from Manager on 7 May 2023
Thanks very much for your review

8/10 Good

Roshan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Apr 2023
Response from Manager on 10 May 2023
Thanks for your review

10/10 Excellent

Paulene

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very good
Stayed 2 nights in Apr 2023
Response from Manager on 7 May 2023
Thanks for your review

8/10 Good

Harripersad

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Large rooms and vegetarian options. Staff always eager to help. Price reasonable and great location with street food in the vicinity. There is no other place like this in the island. It is a hidden gem.
Stayed 7 nights in Mar 2023
Response from Manager on 5 Apr 2023
Thanks for your review

6/10 Okay

Nghi

Travelled with family, Travelled with family and small children
Liked: Staff & service
The Wi-Fi is horrible. There is a bar behind the hotel where the pool is and every night it is extremely loud, with loud music or karaoke. Hotel also didn’t have a blow dryer. My other family members had no hot water and the other one had toilet issues.

6/10 Okay

SADIYAH

Liked: Cleanliness, staff & service
Disliked: Amenities
Stayed 3 nights in Mar 2023
Response from Manager on 5 Apr 2023
Thanks

6/10 Okay

Michelle

Liked: Staff & service, amenities
Stayed 10 nights in Feb 2023
Response from Manager on 5 Apr 2023
Thanks

8/10 Good

Jody

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are huge. Don't expect 5 star quality but for the price it's hard to complain. The in the room they provided toothbrush with toothpaste, nail file, sewing kit, bedroom slippers, razors and more. There's complimentary tea and coffee in rhe lobby all day and the wifi worked well. If it's just a place to rest your head you cant go wrong.
Stayed 1 night in Mar 2023
Response from Manager on 10 Mar 2023
Thanks for your review