Lobby

Reviews of Hilton Garden Inn Omaha Downtown

3 out of 5
Hilton Garden Inn Omaha Downtown
1005 Dodge St, Omaha, NE

Reviews

8.4

Very good

Rating 10 - Excellent. 487 out of 1005 reviews" "
Rating 8 - Good. 307 out of 1005 reviews" "
Rating 6 - Okay. 125 out of 1005 reviews" "
Rating 4 - Poor. 52 out of 1005 reviews" "
Rating 2 - Terrible. 34 out of 1005 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Audrone

Liked: Cleanliness, staff & service, property conditions & facilities
Good location.
Stayed 4 nights in Mar 2024
Response from Garrison on 27 Mar 2024
Thank you for sharing! We hope to see you again!

8/10 Good

Sami

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Garrison on 19 Mar 2024
Thank you for staying! See you next time.

8/10 Good

Kelly

Travelled with family
Liked: Staff & service, property conditions & facilities
We stay at this place a lot when we come to town , but the room we had this time wasn’t as great as they have in the past. There was a giant orange stain on the duvet, the night stand was dirty, the bed was frame was moved/angled and too heavy to move back. There was no hot water in the morning when showering. Minor things
Stayed 1 night in Mar 2024
Response from Garrison on 15 Mar 2024
Thank you for letting us know of the issues that you faced during your stay. Please feel free to let us know during your stay and we will do our best to fix it! We hope to see you next time you visit Omaha!

4/10 Poor

Jenny

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I arrived early and was told that my room with 2 queen beds was not ready.l, even though others were being checked in at the time. So I came back at 3pm and was told that they didn’t have the room with 2 beds, but could give me a room with a king and a rollaway. They blamed Expedia. The truth is that there was a concert nearby and I suspect that they gave my room away. To compensate me they offered to pay for parking (which per their own information was free anyway).
Stayed 1 night in Mar 2024
Response from Garrison on 15 Mar 2024
Thank you for taking the time to write this for us. Parking is a charge of 22 and is posted on the entrance of the garage and on all the websites that sell rooms for us, including Expedia.

10/10 Excellent

Eduardo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Garrison on 13 Mar 2024
Thank you for your visit! We hope to see you next time you're in Omaha.

6/10 Okay

steve

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities
The workers were great. Street noise was loud and heating and air conditioning could be upgraded
Stayed 1 night in Mar 2024
Response from Garrison on 13 Mar 2024
We are happy to hear that the staff left a good impression! Thank you for bringing the issue with the heating/cooling system to our attention, we will make sure to pass this info on and get it fixed for your next visit!

10/10 Excellent

Judith

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn't like the extra charges for parking & breakfast.
Stayed 1 night in Mar 2024
Response from Garrison on 13 Mar 2024
We are sorry to hear your visit didn't meet all of your standards. We do hope that you give us another chance next time you're in Omaha!

10/10 Excellent

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was nice and the staff was very friendly.
Stayed 1 night in Mar 2024
Response from Garrison on 7 Mar 2024
Thank you for staying with us! We are happy to hear that the staff left a good impression!

10/10 Excellent

Todd

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean hotel
Stayed 1 night in Feb 2024
Response from Garrison on 1 Mar 2024
Thank you so much for your visit! We hope that we will see you again.

10/10 Excellent

Karen

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great!
Stayed 1 night in Feb 2024
Response from Garrison on 1 Mar 2024
We appreciate you staying with us! We hope to see you again soon.

10/10 Excellent

Patrick, Sioux City

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Garrison on 1 Mar 2024
Thank you for staying, and please visit us again soon!

6/10 Okay

JESSICA, Lincoln

Stayed 1 night in Feb 2024
Response from Garrison on 23 Mar 2024
Thank you for staying with us! We hope to see you again for your next visit.

10/10 Excellent

Dorinda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Garrison on 1 Mar 2024
Thank you! We appreciate you staying with us, and we hope to see you again soon.

10/10 Excellent

Elisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Garrison on 1 Mar 2024
Thank you so much for your visit! We hope to see you next time you're in Omaha.

10/10 Excellent

Randall

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Garrison on 1 Mar 2024
We hope to see you next time you're in Omaha! Thanks for your visit!

8/10 Good

Christopher, Algona

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Little dated, little beat up.
Stayed 1 night in Feb 2024
Response from Garrison on 1 Mar 2024
Thank you for taking the time to let us know of the issues you encountered during your stay. We will make sure this information gets to the correct team. We hope to see you again!

10/10 Excellent

Jason D

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Garrison on 1 Mar 2024
Thanks for staying with us!

10/10 Excellent

Jill

Liked: Cleanliness, staff & service, property conditions & facilities
We walked to chi building, super convenient
Stayed 1 night in Feb 2024
Response from Garrison on 1 Mar 2024
We are happy to hear your stay went well. Maybe next visit the walk wont be so cold! Thanks again!

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Garrison on 1 Mar 2024
We are happy to hear your stay went well! We hope to see you next time you're in Omaha.

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect place to stay if you’re attending an event at CHI Health Center… only 2 blocks away with several bars/restaurants right there. Couldn’t have been any more convenient.
Stayed 1 night in Feb 2024
Response from Garrison on 1 Mar 2024
Glad to hear you enjoyed your stay! Maybe next visit the walk wont be so chilly! Thanks again.

4/10 Poor

Chad

Stayed 1 night in Feb 2024
Response from Garrison on 1 Mar 2024
We are sorry to see that your stay didn't go as planned. Please let us know what we could do better for you!

10/10 Excellent

Laura

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay
Stayed 1 night in Feb 2024
Response from Garrison on 1 Mar 2024
Thanks for taking the time to leave a review, we are glad you enjoyed your stay! Please come see us again!

10/10 Excellent

Brandon

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Close to event at orpheum we went to. Will stay again when going to chi center or anywhere in old market
Stayed 1 night in Feb 2024
Response from Garrison on 1 Mar 2024
We are happy to hear that the location benefits you! Glad you enjoyed your stay, and we hope to see you next time!

10/10 Excellent

Barend

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was all great. A bit disappointed that they took out the spa but the pool was nice and warm. We really enjoyed our stay
Stayed 1 night in Feb 2024
Response from Garrison on 1 Mar 2024
Thank you for letting us know the low point of your visit, but we are glad the rest of your stay went well! We hope to see you next time you're in Omaha!

8/10 Good

Donald

Stayed 1 night in Feb 2024
Response from Garrison on 23 Mar 2024
Thank you for staying with us! We hope to see you again for your next visit.

10/10 Excellent

Barbara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed talking to Bryan the bartender. He was a great conversationalist. Super friendly, great service.
Stayed 1 night in Feb 2024
Response from Garrison on 2 Mar 2024
Bryan is great! We will let him know you enjoyed your visit, and we hope to see you again!

6/10 Okay

Jeremy

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
Sink was dirty and plugged in bathroom when arrived. Taken care of but will not be staying here again
Stayed 1 night in Dec 2023
Response from Garrison on 2 Mar 2024
Thank you for the feedback. We hope you will give us another chance next time you visit Omaha.

10/10 Excellent

Jacquelyn

Liked: Cleanliness, staff & service, property conditions & facilities
The breakfast was amazing! Staff was really friendly.
Stayed 1 night in Jan 2024
Response from Garrison on 13 Mar 2024
Thank you! We will make sure that staff hears about this, and the same goes for our breakfast team! We hope to see you again soon.

10/10 Excellent

Juan

Travelled with family, Business traveller
Stayed 11 nights in Jan 2024
Response from Garrison on 2 Mar 2024
Thanks for staying! See you next time!

10/10 Excellent

Darcy

Stayed 2 nights in Jan 2024
Response from Garrison on 2 Mar 2024
Thanks for staying with us!

10/10 Excellent

Darcy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Came to Omaha for a wedding the hotel staff was great they made our stay wonderful! Recommend this hotel anyone looking to have a terrific time in Omaha. It’s also in a great location!
Stayed 1 night in Jan 2024
Response from Garrison on 2 Mar 2024
We are glad to hear the staff made you feel welcomed! We will make sure they know about it! Hope to see you again next time.

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Garrison on 2 Mar 2024
Thank you for staying with us! We hope to see you next time!

10/10 Excellent

Analien

Stayed 1 night in Dec 2023
Response from Garrison on 2 Mar 2024
Thank you for your visit! Please come stay with us again!

10/10 Excellent

Elaine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great base for Old Market.
Ideally situated hotel for Old Market. Comfortable room and plenty of toiletries and towels. Water and coffee pods replenished regularly. Very pleasant welcoming staff. Good selection choice and quality fresh food at breakfast buffet. Made good use of swimming pool which had plentiful supply of towels to use.
Stayed 7 nights in Dec 2023

8/10 Good

Colby

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Garrison on 1 Mar 2024
Thank you for your visit! Please let us know if there is anything we can do to make your stay even better.

6/10 Okay

Sabrina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pay to park
The hotel was nice and the front desk personnel were very friendly. 22 dollars extra to park in the hotel’s parking garage is crazy! We will not stay again.
Stayed 1 night in Dec 2023

10/10 Excellent

Skylar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Margaret

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Rachael, Roy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved having a parking garage. Downtown but feels clean safe and quiet. Very comfortable stay.
Stayed 1 night in Dec 2023

10/10 Excellent

Nancy

Stayed 2 nights in Dec 2023

10/10 Excellent

richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was great. Bartender Bryan gave us great service and excellent recommendations on things to do. Wonderful stay all around.
Stayed 2 nights in Dec 2023

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Rubyt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

6/10 Okay

Patricia

Liked: Staff & service
Stayed 1 night in Dec 2023

10/10 Excellent

Tara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located in downtown Omaha. Great location! Easy check in/out comfortable and large room
Response from Garrison on 1 Mar 2024
We are happy to hear you liked the location! The front desk staff tries to make things a breeze for you! Hope to see you next time.

10/10 Excellent

Courtney

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Bradley

Liked: Cleanliness
Response from Garrison on 1 Mar 2024
Thanks for your visit! See you next time!

8/10 Good

Derek, Montréal

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel, staff were excellent and the room was in good shape. A pro and a con is how close you are to the market area. Nice to walk around and go shopping, but there are lots of bars in the area too. So there were a lot of cars with loud stereos who wanted to show off how big their engines were late at night. Also, room cleanliness was just ok and room service didn't show up one day. All the doors on the floor were badly configured and slammed constantly, which was not fun at 2am. The front desk staff said they would look into this. It's a nice hotel, but the sleep interruptions mean I will not be returning. Tip: ask for an odd numbered room and you won't be facing the main street and won't get as much street noise.
Stayed 2 nights in Nov 2023

10/10 Excellent

Sandy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Andrea

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s not a newer property but it is well maintained. We could park our car and walk to everything we wanted to do this weekend.
Stayed 1 night in Dec 2023