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Reviews of Executive Inn Crystal City

2.5 out of 5
Executive Inn Crystal City
1800 N. Highway 83, Crystal City, TX

Reviews

7.8

Good

Rating 10 - Excellent. 46 out of 103 reviews" "
Rating 8 - Good. 28 out of 103 reviews" "
Rating 6 - Okay. 9 out of 103 reviews" "
Rating 4 - Poor. 10 out of 103 reviews" "
Rating 2 - Terrible. 10 out of 103 reviews" "

7.8/10

Cleanliness

8.4/10

Staff & service

6.6/10

Amenities

7.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Jose

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Based on the price a great place to stay.
Stayed 2 nights in Mar 2024
Response from Sophia CSR on 25 Apr 2024
Dear Guest,It was our pleasure to provide you with such a wonderful experience. We are glad to know that we exceeded your expectations and are looking forward to hosting you again soon!

10/10 Excellent

jose

Travelled with family, Business traveller
Property was very clean and safe
Stayed 1 night in Feb 2024
Response from Susie on 1 Mar 2024
Thank you!

2/10 Terrible

Luis

Disliked: Cleanliness, staff & service, property conditions & facilities
Never checked in. They had a sign at night window. No vacancy. Rang bell 3 times. Nothing. Called Expedia. Agent was no help. Supposedly there was a room available. This place needs to answer the bell. Or take the stupid sign off the window. I asked for a refund. Was not given one. That’s rediculous. I will never use Expedia again.
Stayed 1 night in Feb 2024

8/10 Good

Gonzalo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
A little noisy with traffic on the road and thin walls between the rooms.
Stayed 1 night in Feb 2024

6/10 Okay

Frank

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
property is old, can tell by second floor stairs that is falling apart. Website information says continental breakfast is served and staff says there is NO breakfast and they have told the owners and they do NOT listen to take it off the website. The people running the place are GREAT!!!! and the Bed is EXCELLENT but I stayed in room 101 and bed is up against the wall and made it hard for me to get up when wife is sleeping with me....
Stayed 1 night in Jan 2024

2/10 Terrible

Jose Luis

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The stay was average but was terrible was the toilet it wasnt fully atached to the wall it was soo wigly it felt that it was going to break.
Stayed 1 night in Jan 2024

8/10 Good

Esmeralda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

4/10 Poor

Jesus

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Jackie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

8/10 Good

Bernard

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Crider Hardin

Stayed 1 night in Dec 2023

8/10 Good

Ana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Luis

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall great place to stay and affordable.
Stayed 1 night in Nov 2023
Response from Susie on 25 Nov 2023
Thank you!

10/10 Excellent

Luis

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service all around, stayed here a few times already. Would recommend if need to spend a night.
Stayed 1 night in Nov 2023
Response from Susie on 16 Nov 2023
Thank you!

8/10 Good

Orlando

Stayed 3 nights in Nov 2023
Response from Susie on 16 Nov 2023
Thank you Orlando for always staying with us during your trips to Crystal City.

10/10 Excellent

William

Business traveller
Liked: Cleanliness, staff & service, room comfort
Great water pressure and Temperature.
Stayed 1 night in Nov 2023
Response from Susie on 14 Nov 2023
Thank you!

10/10 Excellent

Luis

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall it was comfortable and close to restaurants, location was convenient.
Stayed 1 night in Oct 2023
Response from Sophia CSR on 31 Oct 2023
Dear Guest,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.

8/10 Good

Jose

Never stayed there good beds smoke alarm was beeping and I disconnected it other than that good experience
Stayed 1 night in Aug 2023
Response from Sophia CSR on 21 Aug 2023
Hi Jose,It was our pleasure to provide you with such a wonderful experience. We are glad to know that we exceeded your expectations and are looking forward to hosting you again soon!

10/10 Excellent

Carolina

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service
Stayed 1 night in Aug 2023
Response from Sophia CSR on 14 Aug 2023
Hi Carolina,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

10/10 Excellent

David

Stayed 1 night in Jul 2023
Response from Sophia CSR on 25 Jul 2023
Hi David,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.

10/10 Excellent

Juan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023
Response from Sophia CSR on 22 Jul 2023
Dear Guest,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

6/10 Okay

Esteban

Stayed 1 night in Jul 2023
Response from Sophia CSR on 17 Jul 2023
Dear Guest,Your business is very important to us and we value your feedback. We hope we delighted you with our services and facilities. Please tell us if we have overlooked anything so that we can improve our services. We are looking forward to hosting you again soon.

4/10 Poor

Francisco, Baytown

Disliked: Cleanliness, property conditions & facilities
Poor property condition
Response from Sophia CSR on 8 Jul 2023
Dear Guest,It is disheartening to read your opinion about our hotel. We apologize for the inconvenience faced by you. Please let us know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

8/10 Good

Duby Angelica

Stayed 1 night in Jul 2023
Response from Sophia CSR on 5 Jul 2023
Dear Guest,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

10/10 Excellent

Jose

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff
Stayed 4 nights in Jun 2023
Response from Sophia CSR on 13 Jun 2023
Dear Guest,Thank you for the incredible rating. We are so glad we were able to provide you with such a wonderful experience and we hope to see you very soon!

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Nice lady helped us , no problems
Stayed 3 nights in Jun 2023
Response from Sophia CSR on 10 Jun 2023
Hi Daniel,Guest satisfaction is our number one objective, we really appreciate your wonderful rating and review. Our Team hopes to have the chance to serve you again on your next visit.

6/10 Okay

MIGUEL

Stayed 1 night in May 2023
Response from Sophia CSR on 23 Jun 2023
Dear Guest,Your business is very important to us and we value your feedback. We hope we delighted you with our services and facilities. Please tell us if we have overlooked anything so that we can improve our services. We are looking forward to hosting you again soon.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Sophia CSR on 24 May 2023
Hi Michael,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.

10/10 Excellent

Christopher, Corpus Christi

Stayed 1 night in May 2023
Response from Sophia CSR on 9 Jun 2023
Dear Guest,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

10/10 Excellent

MAYRA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from Sophia CSR on 19 May 2023
Hi Mayra,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

8/10 Good

Gregory

Stayed 1 night in Apr 2023
Response from Sophia CSR on 1 May 2023
Dear Guest,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

2/10 Terrible

Jose

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When I arrived to check in around 6 pm - the hotel was closed and had to wait 2 plus hours for someone to arrive. Unacceptable !!!! Photos of hotel and rooms were very different from online pictures
Stayed 1 night in Apr 2023
Response from Sophia CSR on 21 Apr 2023
Hi Jose,It is disheartening to hear about your experience. We apologize for the inconvenience faced by you. Your concerns have been noted and forwarded to our team for improvement. We will hope you give us another chance to improve our services to serve you better in the future.

10/10 Excellent

Juanita

Stayed 1 night in Apr 2023
Response from Sophia CSR on 21 Apr 2023
Dear Guest,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.

8/10 Good

Angelita

Stayed 1 night in Apr 2023
Response from Sophia CSR on 17 Apr 2023
Dear Guest,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

8/10 Good

Jacob

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staff was very friendly and polite.
Stayed 4 nights in Mar 2023
Response from Sophia CSR on 2 Apr 2023
Hi Jacob,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

8/10 Good

Travis

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, convenient and quiet.
I booked the room on the app while several hundred miles away and wasn’t expecting anything special because of the location and internet pictures. I was pleasantly surprised with the appearance, check in experience and the cleanliness of the room. This is a hidden gem in a small town. There are also plenty of dining options available in the area and a convenient store across the street. If permitted in the future, I’ll be more than happy to return here.
Stayed 1 night in Mar 2023
Response from Susie on 25 Mar 2023
Thank you so much and happy to hear that you had a pleasant stay. Mgr, Susie

2/10 Terrible

Leonel, Rockford

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Very dingy and dirty. Not worth to stay.
Response from Sophia CSR on 23 Mar 2023
Hi Leonel,We are very sorry to hear about the inconvenience caused by these issues, and we did not meet your expectations. Please note that your concerns have been passed on to our housekeeping team for improvement and will hope you give us another chance to improve our services. Our team is looking forward to hosting you again soon!

10/10 Excellent

Gina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Sophia CSR on 13 Mar 2023
Hi Gina,Guest satisfaction is our number one objective, we really appreciate your wonderful rating. Our Team hopes to have the chance to serve you again on your next visit.

10/10 Excellent

Calvin, Arlington

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check - in staff was great.
Stayed 1 night in Mar 2023
Response from Sophia CSR on 6 Mar 2023
Hi Calvin,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.

10/10 Excellent

Pete

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2023
Response from Sophia CSR on 16 Mar 2023
Dear Guest,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

10/10 Excellent

Sheryl

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, friendly staff, and great taco truck outside. Just what we needed when passing through town on a road trip.
Stayed 1 night in Feb 2023
Response from Sophia CSR on 21 Feb 2023
Dear Guest,It was our pleasure to provide you with such a wonderful experience. We are glad to know that we exceeded your expectations and are looking forward to hosting you again soon!

8/10 Good

James

Stayed 2 nights in Jan 2023
Response from Sophia CSR on 24 Jan 2023
Hi James,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.

6/10 Okay

Margarita

Liked: Cleanliness, staff & service

4/10 Poor

Elidio

Business traveller, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
No comment
Response from Sophia CSR on 14 Jan 2023
Dear Guest,We are sad to see this rating and would love to know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement. We hope to serve you better next time.

10/10 Excellent

Hector

Stayed 1 night in Dec 2022
Response from Sophia CSR on 6 Mar 2023
Hi Hector,Guest satisfaction is our number one objective, we really appreciate your wonderful rating. Our Team hopes to have the chance to serve you again on your next visit.

10/10 Excellent

Jose

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great
Stayed 2 nights in Oct 2022
Response from MGR, SUSIE on 30 Oct 2022
THANK YOU!

8/10 Good

Bon Kristopherson

Liked: Cleanliness, staff & service, property conditions & facilities
Hopefully they serve breakfast
Stayed 2 nights in Sep 2022
Response from Sophia CSR on 6 Mar 2023
Dear Guest,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

2/10 Terrible

Jerome, Houston

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Despite what Expedia's website states, this hotel has no breakfast option available whatsoever, none, with the exception of the coffee you can make in your room. Not even a cup of coffee or a packaged pastry. A note on the below comments. I must say that I had the chance to travel on three different continents (including Africa) and I'm fair enough to "adapt" my expectations to where I am. But being in the USA, the greatest country in the world, there is things I'm not willing to accept at any cost... The entire place looks old and decrepit. When we got into our room, the A/C was off (in Texan Summer Heat) and it was probably close to 90 degrees in it. The room was also full of mosquitos (and other flying insects) which we had to battle the entire night to not be bitten (we failed at that mission). Toilet had a running flushing mechanism which forced us to turn off the water to stop the noise. Finally, when I woke up in the morning and tried to put some clothes back in my bag (which stayed on the floor overnight), I saw a cockroach running on them and going away from it... To end this review on a positive note, the person at the Front Desk was extremely nice, welcoming and willing to help. Five Stars to him but zero to the property...
Stayed 1 night in Sep 2022
Response from Sophia CSR on 6 Mar 2023
Dear Guest,On behalf of our entire team, I would like to apologize for not exceeding your expectations. I assure you that we will take appropriate measures to improve the areas you found unsatisfactory. And we will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.

4/10 Poor

craig

Travelled with partner
Disliked: Amenities, property conditions & facilities
The room was big but the furniture was worn out and had holes in it. There was a taco truck located outside of our room and there was a large number of people coming and going till late at night
Stayed 1 night in Aug 2022
Response from arun on 23 Aug 2022
i am so sorry a bought Funiture but we change in soon and taco truck has good taco for r gust like to much.