Bonjour Zulfikar,Merci pour votre retour et cette note très appréciable. Nous sommes ravies d'apprendre que votre séjour s'est bien passé.A très vite au Novotel de Beaune

Chère Eliane,Nous vous remercions d'avoir partagé votre évaluation sur Expedia. Nous regrettons que votre expérience chez nous n'ait pas été à la hauteur de vos attentes.Nous espérons que vous nous donnerez une autre opportunité de vous accueillir dans le futur et de vous offrir une expérience plus satisfaisante.Cordialement,

Dear Claudia,Thank you for taking the time to share your review on Hotels.com. We are glad to hear that you found our hotel clean and our staff friendly. We are also delighted that you enjoyed our great breakfast.We apologize for any inconvenience you experienced due to the hotel's location being about 1.5 miles from town/train station. We understand that transportation can be challenging in Beaune, especially with limited taxis available.We hope to welcome you back in the future and offer you an even more enjoyable stay.Best regards,

Dear Adam,Thank you for your wonderful review and for giving us a perfect rating of 10 out of 10 on Hotels.com. We are thrilled to hear that you had a lovely stay with us.We are glad that you found our hotel clean and that our location, only a 5-minute drive from town, was convenient for you.Your satisfaction is our utmost priority, and we hope to welcome you back in the future for another enjoyable stay.Best regards,

Dear Lucas,Thank you for taking the time to share your review on Expedia. We appreciate your feedback and the rating of 4 out of 5.We are pleased to hear that you enjoyed the hotel's location and that the 2km distance from the city center was not a problem for you, as you like walking.We apologize for any inconvenience caused by the faint background sound of the central cooling system. We hope to have the opportunity to welcome you back in the future and provide you with an even better stay.Best regards,

Bonjour Sally, Merci pour la super note :)A bientôt au Novotel de Beaune

Bonjour, Nous vous remercions pour cette excellente note.A bientôt parmi nous.Cordialement,

Bonjour John,Nous vous remercions d’avoir pris de temps de nous évaluer et encore plus pour nous avoir donner une excellente note, soit 10/10. Nous sommes ravis que notre hôtel vous ai plus et espérons vous accueillir de nouveau pour un prochain séjour !Lexane – Réceptionniste

Hello Clint,Thank you for your feedback. It is thanks to your feedback that we can improve every day a little more. We are aware that the soaps do not work very well. We received a defective batch from our supplier and we are sorry about that. We are waiting for new orders to change them all. As far as the restaurant is concerned, we will pass on the information to the restaurant manager and the chef in order to improve.We hope to see you soon at the Novotel de Beaune Have a nice day

Bonjour Simon, Je vous remercie pour votre séjour dans notre établissement. Je suis attristé d'appendre que le séjour n'est pas était à la hauteur de vos attentes. La prochaine fois n'hésitez pas à nous transmettre les points que nous pouvons améliorer car c'est grâce à vos retours que nous pouvons devenir meilleure. Dans l'espoir de vous revoir au Novotel de Beaune Recevez mes sincères salutations Bonne journée

Hello Amanda, Thank you for your feedback. Your satisfaction is our greatest reward. See you soon in Burgundy.

Hello Jake, Thank you for your feedback. We are sorry that your stay with us did not meet your expectations. Next time, please feel free to tell us what we can do better. Have a nice day

Hello Michelle, Thank you for your wonderful note and for choosing our establishment. We look forward to seeing you soon. Have a nice day ERTZ Alexane Head of Reception

Hello Jia, Thank you for your feedback. We are glad that your stay went well. We note that we can be more specific upon arrival and we will try to improve in the future. Regarding the guarantee, it is becoming mandatory in more and more hotels in France and simply allows you to be able to consume everywhere in the hotel without worries and to make a quicker departure especially since we are full at this time. Moreover the guarantee is just a guarantee, it is not debited from your account. Have a nice day

Bonjour Lloyd, Merci pour cette note extraordinaire. Cela est la meilleure récompense que vous pouvez nous faire. A très vite au Novotel de Beaune. Bonne journée ERTZ Alexane Chef de Réception

Dear James, Thank you for sharing your recent experience with us. We are happy to read that you had a great stay! One bottle of water in your room was offered. Also we want to inform that you had a wider choice on our bar Wine Please, opened from morning to midnight.

Bonjour Kendall, Je vous remercie pour votre retour plus que positif. Je ne manquerais pas de le transmettre à l'ensemble de nos équipes. Je vous souhaite une bonne journée et j'espère vous voir très bientôt. ERTZ Alexane Chef de Réception

Thank you. See you soon