Ratings based on 153 Verified Reviews

4.0 out of 5
81% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
3.8 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller from London

Lovely hotel, great people

Posted 15-Oct-2017
Location: Nearby are shops, many restaurants, a small cove slightly sheltered from the ocean, and a diving school. The main Teguise area is a 5-10 minute walk.
The hotel is bright and airy, the foyer area is open with a view of the bar and restaurants downstairs. The Reception staff were extremely helpful, check-in (after 3pm) was very quick and simple. I arrived early so was unable to check-in, but was able to change in a side room and leave my bag with Reception. The pool area is large, with the usual sun loungers around the pool and tables/chairs nearby. At one end of the pool, there is a gym, squash courts, and small spa, as well as a pool bar area that serves hot and cold drinks, plus snacks, and at the other end of the pool is a pool table, large set set, and tennis courts. There are two pools, one heated and one not, both are salt water based but I didn't find it noticeable. The inside bar area is spacious, with lots of seating, there is a pool table, massage chairs, and often in the evening local vendors sell trinkets outside of the restaurant. There is usually some kind of show in the evening on the stage, either singers, DJ, or the Animation tea. The restaurant is a good size with a self-service buffet style layout, with servers bringing drinks. There was always a very good selection of food which was lovely. Rooms were spacious with everything I needed. The staff were excellent, all of them were very friendly and helpful, I can't speak highly enough of them. Outside the hotel, there is a small parade of shops within 2-3 minute walk, the main Teguise area 5 minute walk away.
3 out of 5
by A verified traveller

Good location, close to the beach

Posted 01-Oct-2017
However the free Wi-Fi have terrible connection that you can hardly get on. If you want normal speed you have to pay a daily access fee. No free wifi in hotel room either. Apart from that the venue have a few sizable swimming pool and close to the beach
Comment from Hotel Management
02-Oct-2017 by Deputy Manageress, Hotel Management
As published in our Web Page and at Reception desk and informed on our web we provide at hotel the following Internet services: o Internet corner (on payment) $, o Wi-Fi in Pool area– 1h Free of charge. o Wi-Fi in other areas and room (on payment) $ Hope this info is useful, Sincerely, Laura Diaz - Deputy Manageress
5 out of 5
Recommended
for Everyone
by A verified traveller from Bristol

Great hotel and location.

Posted 27-Sep-2017
Fantastic All Inclusive break in middle of September. Very good hotel and excellent room on the 6th floor. Staff were all lovely and helpful. Hotel is right next to beach and has two very nice pools. Food and drink plentiful and good quality - never felt the need to eat elsewhere. Worth paying extra for updated rooms. Would definitely return in the future.
Comment from Hotel Management
01-Oct-2017 by Deputy Manageress, Hotel Management
Dear Derek, We truly appreciate your friendly recommendation and hope to have the pleasure of welcoming you back soon. Laura Diaz - Deputy Manageress
3 out of 5
by A verified traveller from west yorkshire

Lovely hotel, poor rooms

Posted 19-Aug-2017
High expectations when you arrive until you get to your room. They are more 3* than 4* and having spoken to a couple in a 'superior room', they were also very disappointed. Apart from that, everything else is fine, including the food and great location
Comment from Hotel Management
21-Aug-2017 by Deputy Manageress, Hotel Management
Dear Mick, Thank you for highlighting our Food and Location. Hotel is t in the best location of town with plenty of restaurants and services around, in the center of the island and perfect for short trips to visit our stunning landscapes, it has stunning views, good food and friendly staff and lovely common areas The hotel was built 30 years ago. Last year was partially renovated. Different types of rooms (double room, double room with sea view, superior room with a view, junior suite and suite) ranging in equipment, reviews and prices (!) are offered. Unlike the other categories, the double room, double room with sea view have not been recently renovated and the appearance of signs related to use during the course of time is inevitable, although they should not be related to the lack of maintenance or cleaning. We also offer a 24 hour maintenance to solve any problems. I hope this information is useful. Greetings, Laura Diaz – Deputy Manageress
3 out of 5
by sharon

nice hotel but needs a refurb

Posted 25-Jul-2017 on Hotels
although the hotel is very nice it is flawed by a few major issues. Air conditioning in the rooms - it just did not work. It was on but it was so pathetic it did not make any difference. The rooms themselves were spacious and housekeeping kept everything spotless so to have them at such a high temperature marred my stay. The reception staff were hit and miss and i begrudged paying 25 euro for a weeks wifi in my room that was totally hit and miss. the hotel generally felt and looked like it needed a refurb - carpets in communal areas were grubby and badly needed replacing
Comment from Hotel Management
09-Aug-2017
I can only humbly offer my view on our offer. Below I detail strengths of our hotel that together create a quality experience for most customers and justify the strong demand for it: • the location (definitely the best of Costa Teguise and one of the best on the island), a stone's throw from the beaches, the promenade and the commercial center of the Costa Teguise area, which in turn is near capital, the airport and in the middle of the island making access both north and south of it easy. • Breakfast food excellent + / + tasty and homemade desserts all homemade. • Personal Bar and Restaurant friendly and knowledgeable professional. • Relaxed atmosphere and good cleaning (all common areas renovated furniture) • Staff excellent animation. Quality shows / live music • Options facilities (beach + 2 pools - one heated) • Spectacular sea views (eye standard rooms do not guarantee or balcony views but they are few in number) Moreover: The hotel was built 30 years ago. Last year was partially renovated. Different types of rooms (double room, double room with sea view, superior room with a view, junior suite and suite) ranging in equipment, reviews and prices (!) are offered. Unlike the other categories, the double room, double room with sea view have not been recently renovated and the appearance of signs related to use during the course of time is inevitable, although they should not be related to the lack of maintenance or cleaning. We also offer a 24 hour maintenance to solve any problems. I hope this information is useful. Greetings, Laura Diaz – Deputy Manageress
5 out of 5
by mark

Posted 22-Jul-2017 on Hotels
Hotel was spotless,staff really friendly and helpful,food was perfect !!
Comment from Hotel Management
09-Aug-2017
Dear Guest, Thank you for trusting on the Grand Teguise Playa for your holidays. We are looking forward to your next visit and as always we will offer you our best service with a heartfelt smile. Laura Diaz - Deputy Manageress
4 out of 5
by A verified traveller

Posted 18-Jul-2017 on Hotels
Comment from Hotel Management
09-Aug-2017
Dear friend and guest, We truly appreciate your friendly recommendation and hope to have the pleasure of welcoming you back soon. Laura Diaz - Deputy Manageress
4 out of 5
by Mrs S

Nice Hotel Lovely Staff x

Posted 20-Jun-2017 on Hotels
Having read the reviews i was seriously thinking of changing Hotels ,but decided to see for myself . Staff were amazingly friendly on reception and throughout the hotel. I was on the second floor very close to reception which was great as i was on my own ,The room needed updating, But spotless and very comfortable bed ,Very impressed .Food was okay always something different .The deserts 'wow 'i could have sat eating all night All in all Big Thank You to the staff I had a lovely stay x
Comment from Hotel Management
27-Jun-2017
Dear friend and guest, We truly appreciate your friendly recommendation and hope to have the pleasure of welcoming you back soon. Laura Diaz - Deputy Manageress
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel right on the beach but needs tlc

Posted 19-May-2017
Hotel is in a great position but needs some work you can't just rely on position alone
Comment from Hotel Management
11-Jun-2017 by Deputy Manageress, Hotel Management
Dear guest, Thank you very much for your review on TripAdvisor. On behalf of the Grand Teguise Playa I would like to thank you for your comment on your stay. I am very glad that you enjoyed your holiday and were mostly satisfied with the hotel. Best regards, Laura Diaz - Deputy Manageress
5 out of 5
by Tristan

Posted 15-May-2017 on Hotels
Comment from Hotel Management
22-May-2017
Dear friend and guest, We truly appreciate your friendly recommendation and hope to have the pleasure of welcoming you back soon. Laura Diaz - Deputy Manageress