Ratings based on 218 Verified Reviews

4.3 out of 5
94% of guests recommend
4.3 Room cleanliness
4.5 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Families
by A verified traveller from UK

Superb all inclusive break for young familes

Posted 25-May-2017
Cons: More vegetarian mains please.
Location: Great location twenty mins from airport.
Returned from 5 night all Inclusive break in May. Hotel booked solely on other Expedia reviews and it certainly lived up to expectations. A brilliant holiday set up for families with young children. Our 4 year old adored the kids club. Rooms very clean, staff lovely. Food very fresh could do with more vegetarian mains please, Plenty of sides and vegetable dishes but not always an actual vegetarian main at dinner. Recommend all inclusive great drinks! I think if we were there any longer than a week we would get bored but perfect for a relaxing family break. I think older children would also get a tad bored, Great easy location just twenty mins from the airport. Ask for a pool view room.
Comment from Hotel Management
27-May-2017 by rrpp, Hotel Management
Dear Guest, I appreciate your positive feedback about our hotel H10 Suites Lanzarote Gardens. We do take pride in catering to our guests' needs the best way we can. We are glad to read your positive words about kids clubs, room and food. All our guests’ comments are important because there are aspects that certainly need to be improved. Our daily challenges and motivation consist in providing very good services and facilities in order to have as many satisfied guest as possible. Your comment has been passed on to the chef and management. Regarding the older kids, during school vacation the teen club is open and they have a blast! We hope to see you again if you're travelling to our area again. Kind regards, Public Relations Department
3 out of 5
Recommended
for Everyone
by A verified traveller

Very close to beach. Lots to do for kids,m.

Posted 29-Apr-2017
Not enough variety of food during dinner. Most nights and lunch time, the food were the same. The food were either too salty or oily. Plates, cups and cutlery were still dirty, we had to check them before using. Very limited choice of food for egg and dairy sufferers.
Comment from Hotel Management
10-May-2017 by RRPP, Hotel Management
Dear Guests, We first would like to thank you for choosing our H10 Suites Lanzarote Gardens for your visit to this island and for the time you spent to share your personal impressions on your stay. We were disheartened to read that we were not able to meet your culinary expectations to the fullest, although your remarks do not seem to reflect the usual feedback on food that we receive. We offer a wide variety of fresh fruit, salads, cooked vegetables, meat and fish from the grill for example on the healthy side and each night dinner has a different theme. Nevertheless we will not fail to share your comments with the chef and please be informed that our maître does take very good care of guests with dietary needs if informed. We look forward to welcoming you back when next your travels bring you to Lanzarote. Kind regards, Public Relations Department
4 out of 5
Recommended
for Everyone
by A verified traveller

Close to beach Fab kids entertainment

Posted 23-Apr-2017
We are booking next year Need we say more A great holiday
Comment from Hotel Management
10-May-2017 by RRPP, Hotel Management
Dear Guest, Thank you for your review on your last stay at the H10 Suites Lanzarote Gardens. We are glad you had such a great holiday and that you are booking for next year! Awaiting your next visit! Kind regards, Public Relations Department
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 11-Apr-2017
We really enjoyed our stay at this hotel. The staff are all so friendly and helpful. We used the crèche and our 20 month old loved it and once again the staff were brilliant in the crèche - our little boy could not wait to get into the crèche! The food was good - v fresh lots of variety. Sometimes a little busy but really all you need to do is go slightly outside those v busy times and wasn't a problem. A very enjoyable stay for all.
Comment from Hotel Management
13-Apr-2017 by RRPP, Hotel Management
Dear Guests, We are delighted to hear that you enjoyed your holiday here at the H10 Suites Lanzarote Gardens. Thank you for the compliments about the staff, the baby club and food. We look forward to your next visit soon. Kind regards, Public Relations Department
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 28-Mar-2017
Fantastic hotel for familieswith young children. Dining provided great options with a variety of different foods each evening.
Comment from Hotel Management
04-Apr-2017 by RRPP, Hotel Management
Dear Guest, Thank you very much for your feedback. We are very happy about the positives that you point out. We really hope you decide to return to the H10 Suites Lanzarote Gardens. Kind regards, Public Relations Department
3 out of 5
Recommended
for Everyone
by A verified traveller from England

Nice hotel, but only for families With young kids

Posted 21-Mar-2017
Pros: Clean, great staff, nice pools, great area and location for the main town.
Location: Really well placed for the town, beaches and airport.
Had a nice time at the hotel, great area too. However, it's very much a hotel designed for couples with young children, which is fine, but be aware if you're looking for a quiet relaxing and peaceful hotel, it's noisy! Superb staff, clean and extremely well looked after facility.
Comment from Hotel Management
22-Mar-2017 by RRPP, Hotel Management
Dear Guest, Thank you for taking the time to share your experience about your stay at the H10 Suites Lanzarote Gardens. It is fantastic to know you appreciated the location, staff and pools. We are a hotel specialized in families travelling with children and there will always be kids of all ages here. We hope to see you again very soon at the H10 Suites Lanzarote Gardens. Kind regards, Public Relations Department
4 out of 5
by A verified traveller

Comfortable stay in a lovely resort

Posted 18-Mar-2017 on Hotels
Lovely stay at the H10. The hotel is large and modern, with great facilities. Meal time was often very busy, however the food was very good considering how many people are being catered for. The room was large, and having a separate living area made a big difference. When we arrived we had to bring our own cases in, and then find 50 cents for a trolley to take the cases to the room; I would expect someone to offer assistance in a 4 star hotel.
Comment from Hotel Management
22-Mar-2017
Dear Guests, Thank you for taking time to submit your review after your holiday at the H10 Suites Lanzarote Gardens. All our guests’ comments are important because there are aspects that need to be improved. Our daily challenges and motivation consist in providing very good services and facilities in order to have as many satisfied guest as possible. Thank you for helping us with this task! Thank you again for your time and we definitely look forward to the opportunity to welcome you back in the near future. Kind regards, Public Relations Department
5 out of 5
by A verified traveller

Posted 10-Mar-2017 on Hotels
Amazing family holiday with a 3 year old. Would definitely recommend!
Comment from Hotel Management
14-Mar-2017
Dear Guests, Thank you for having stayed here and for your recommendations! Hope to see you again at the H10 Suties Lanzarote Gardens. Kind regards, Public Relations Department
2 out of 5
by Sebastian from Barcelona

Overally not bad but with major flaws

Posted 07-Mar-2017 on Hotels
Hotel with huge number of families with kids, therefore difficult to relax and rest, eat or dine in peace. Poor dinner, I'd prefer less variety and better quality, desserts terribly artificial. Terrible coffee, no natural juice of any fruit. Difficult to eat heathy. Dinner ends at 9PM, too early in my opinion (I live in Spain and here people start dinner at 9PM. Internet in the room not working at all, only at the terrace (I was warned about it during the check in). Uncomfortable beds. On the other hand very friendly and helpful staff.
Comment from Hotel Management
11-Mar-2017
Dear Guests, We first would like to thank you for choosing our H10 Suites Lanzarote Gardens for your visit to this island and for the time you spent to share your personal impressions on your stay. We were disheartened to read that we were not able to meet your culinary expectations to the fullest, and although your remarks do not seem to reflect the usual feedback on food that we receive. We offer a wide variety of fresh fruit, salads, cooked vegetables, meat and fish from the grill, natural yoghurt for example on the healthy side. Nevertheless we will not fail to share your comments with the chef. Regarding the poor internet, we apologize! We are working on it! I am however happy to hear you enjoyed your overall stay with us and found the staff very friendly and helpful. We look forward to welcoming you back when next your travels bring you to Lanzarote. Please ask for mattress toppers then! Kind regards, Public Relations Department
5 out of 5
by Mrs. Hk

Family friendly hotel

Posted 02-Mar-2017 on Hotels
Best place for family's with kids great entertainment for all, excellent kids club/ kids entertainers very friendly get all the kids involve Only down side not much food variety for vegetarians
Comment from Hotel Management
11-Mar-2017
Dear Guests, Thank you for your review! We're glad to read you enjoyed our entertainment and our friendly team! We hope to welcome you back very soon here at the H10 Suites Lanzarote Gardens! Kind regards, Public Relations Department