Ratings based on 2,324 Verified Reviews

3.3 out of 5
64% of guests recommend
3.6 Room cleanliness
3.6 Service & staff
3.4 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveller from San Diego

Great Location

Posted 16-Jul-2017
This is the second time I've stayed hrre.i like the location however it's difficult to access because of island in the middle of MacArthur. There are some old features, like the sliding glass door and odd odors throughout. Oversll, I would stay again.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 28-Jun-2017
Pros: Tropical feel!
Cons: Rooms and hallways a little musty
Location: Great
To Short. Would have liked an extened stay for relaxation.
5 out of 5
Recommended
for Everyone
by A verified traveller

Great deal, beautiful hotel!

Posted 27-Jun-2017
Room was spacious, awesome pool and lounge area. Very relaxing, couldn't even tell we were across the street from the airport. Staff was friendly and helpful, I would definitely come here again!
2 out of 5
by A verified traveller

Poor service

Posted 26-Jun-2017
We specifically booked this hotel for transfers from the airport to hotel. When we arrived at the airport we called for a shuttle. We were told by the front desk the gentleman who runs the shuttle was ill and went home. There was no one to take his place. The gentleman at the front desk suggested that we walk across a major highway caring three suitcases at the age of 74. I've Jaslie, that was not a suitable solution. Fortunately we took another limo and arrived at the hotel. No apologies from staff or management. I would not recommend this hotel to anyone. Sincerely, Judy. Kohlmann
2 out of 5
by A verified traveller from USA

Disappointed

Posted 26-Jun-2017
For the price, the hotel lacked amenities. There was no jacuzzi (which is nice for the cool California evenings), there was no breakfast, and there was no remote for the workout room. The one weight machine they had was broken...I also thought charging for parking was ridiculous. I like the decor of the lobby, but that same feel did not translate to the room. There was also an excessive amount of noise on the first floor.
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel, lousy fitness center

Posted 26-Jun-2017
Loved my stay except the fitness room. Just a reallocated hotel room off in the corner of the hotel with a couple of pieces of equipment. Disappointing.
3 out of 5
by A verified traveller

Spiders in our towels

Posted 05-Jun-2017
I've stayed here before and hadn't had any problems but this time was different. Called for towels, said they'd be right up, had to keep calling about them. Didn't show up for about an hour. Another night we called for towels before getting in the shower, had to use a hand towel because again they didn't show for who knows how long because we had to leave for our dinner reservations. When we got back, our towels were in the room sitting on the sink. We left in the morning and it's a good thing we didn't use the towels because when moving them off the sink a bunch of little black spiders came crawling out of them. I will say the bartender by the pool was very nice though
4 out of 5
Recommended
for Everyone
by A verified traveller from Brisbane, Aus

Nice hotel

Posted 04-Jun-2017
Nice hotel with fantastic and helpful staff. Very comfortable rooms.
3 out of 5
by A verified traveller from UT

Close to airport

Posted 30-May-2017
Very unfriendly staff. From the time we "tried" to check in to the time we checked out- not one friendly staff member. The rooms were fairly clean, very comfortable bedding though. If you are just stopping to sleep- probably ok- but if you are staying a few days.... I would choose a different hotel.
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel with balcony

Posted 27-May-2017
Elevators for the back of the facility were old. Staff that helped us in check in seemed rude and unhappy. Bed is comfy