Ratings based on 409 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
94% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
2out of 5
by A verified traveller from Wales

So disappointed

Posted 25-Sep-2016
Pros: The hotel is in a lovely position just below the town of Benahavis and it is a lovely building, but the rooms need TLC.
Cons: Breakfast items such as eggs could be cooked to,order, a big batch of fried eggs was made prior to 9am and were luke warm and congealed by 9am. Rooms.
Location: Nice quiet location, need a car and lots of restaurants in Benahavis town.
Stayed here 6 years ago and it was top notch. So disappointed this time, hotel in desperate need of TLC. Room was very tired and scuff marks on the walls, there was a horrible smell of sewage in the bathroom, went down to reception to complain and they sent a cleaner up immediately with some bleach, but worst of all there was blood on the bathroom floor which I cleaned up and then on getting into bed there was blood showing through the sheet from the mattress cover below, informed reception in the morning (as I thought it was a bit late to do it that night) and it took them until 2pm to clean and change the bed. My husband went down to reception at 4pm because the key card would no longer open the door, this was the 4th time in 24hrs that he had had to do this(frustrating) and the gentleman behind reception realised that we had been having a lot of trouble with our room and offered us a suite, this offer was a bit late as we were checking out at 8am the next morning and didn't want to waste time moving all our things to another room, so we didn't bother, a shame this wasn't offered sooner. Another interesting thing in our room was the big foot print in the middle of the ceiling - how did it get there and why haven't they cleaned it off? In the afternoon whether you are sat by the pool or not you get your bar drinks in a plastic glass, not nice and finally if you are going to have net curtains on the windows for privacy make sure there are sufficient to cover the windows.
5out of 5
by A verified traveller from Egmond

Goed hotel, met goede restaurants op 5 min lopen

Posted 18-Sep-2016
Pros: Grote kamer, heerlijk bed, goed zwembad, aardig personeel
Location: Rustig gelegen, veel leuke dorpjes en stadjes in de omgeving
Rustig gelegen, keurig hotel. Wij hebben met de auto veel van de omgeving gezien, leuke dorpjes en strandjes bezocht.
5out of 5
by A verified traveller from Bolton UK

Third visit and still great experience

Posted 18-Sep-2016
This was our third visit and we will return. Others have remarked that the hotel needs refurbishment and I would agree the paint need a touch up but nothing major. However very few hotels in Spain can match the location and the relaxed atmosphere of accommodation. The staff are efficient and friendly. You are offered a typical buffet type breakfast and can eat at the restaurant at night. Lunch time snacks are served at a delightful pool bar. We were impress with both the quality and cost of the meals. Of course you may decided to eat at one of the many quality restaurants in the village which is only a 10 minute wall away. This isn't a hotel you should choose if you want a busy night life but you can't go wrong if you want a relaxing break.
4out of 5
by A verified traveller from UK

Nice traditional hotel in beautiful Benahavis

Posted 30-Aug-2016
Pros: We liked the area that the hotel was in. Benahavis is very pretty.
Cons: The staff could be a bit more cheerful. Perhaps it was nearing the end of season but most of them appeared tired and disinterested.
Location: Lovely restaurants in the village but there are just under a hundred steps to get to them! No good if you are elderly or infirm.
This hotel is a lovely traditional Spanish hotel nestled in the mountains of Benahavis. It is rated a 4 star but personally I think it's more of a 3 star plus. The rooms are traditionally furnished and most of them have beautiful views. The rooms are kept very clean. Clean towels are provided daily along with toiletries such as shower gel, shampoo, conditioner and body lotion. The courtyard is very attractive with citrus trees dotted all around. There are 2 swimming pools on different levels. We only used the top pool and found that the area around the pool got quite muddy as the area is grassed. This also made the sun bed cushions quite dirty as they are cream coloured. We only went bed and breakfast and the breakfast was good. You do need a car as the hotel is quite isolated.
3out of 5
by A verified traveller

Eigentlich schönes Hotel mit viel Potenzial

Posted 17-Aug-2016
Pros: Pools und Lage
Cons: Service(Freundlichkeit), Renovierung, ein wenig Sauberkeit
Location: Marbella, kleines Dorf mit vielen Restaurants und ein besondere Schwimm und Badeattraktion(Schluchtschwimmen)
Von vornherein muss ich sagen es ist subjektiv: Das Personal bedarf nach meiner Meinung einer Serviceschulung, man grüßt einen Gast, lächelt ab und zu. Das fehlte mir einfach oder ein wenig mehr hilfsbereitschaft und das Gefühl willkommen zu sein. Desweitern ist der Zustand des Hotel wahrscheinlich spanische 4 Sterne aber das stehende Wasser in der Wanne, die Risse in der Wand oder nicht verschließbare Balkontür(dritter Stock also ok) würden meiner meine die 4 Sterne vermiesen. ABER die Lage des Hotel ist wunderschön ruhig etwas im Hinterland aber einzigartig, ein bezauberndes kleines Örtchen neben an und tolle Pools mit Grünanlage, sowie leckere Cocktails. Was aber leider zum anderen Kritikpunkt führt: ESSEN - das Frühstück wird am zweiten Tag langweilig und von einem SPA Hotel erwarte ich mehr frisches gesundes Essen. (Subjektiv von mir weil wahrscheinlich der normale Gast das wollte, den Engländern hat es anscheinend Geschmeckt die die große Hauptgruppe bilden. Kleines Beispiel der berühmte Erdbeerjoghurt der komisch schmeckte und bei nachlesen keine Erdbeeren enthielt. Obst das teilweise unreif war und die Krönung war das schlechte BBQ. Alles war kalt und auf nachfrage reagierte keine, nur der nette Koch legte die Stücke nochmal kurz aufs Feuer. Alles in allem Hotel ok, Umgebung super, Service schlecht.
4out of 5
by A verified traveller from C

Quiet and beautiful location for families.

Posted 08-Aug-2016
Brilliant views and quiet location. Good hotel with great service. Local places to eat at Benahavis in the evenings but make a reservation to avoid dissapointment in high season.
4out of 5
by A verified traveller

Dejligt hotel i skønne omgivelser

Posted 03-Aug-2016
Fantastisk stemning og et uovertruffent dejligt personale, som er med til at give en fornemmelse af at føle sig hjemme
5out of 5
by A verified traveller

nice hotel near village

Posted 24-Jul-2016
Pros: Spacious, fairly quiet, nice location.
Cons: Hotel rooms need upgrading, looking tired.
Location: Nice village. lots of good restaurants.
Good hotel, friendly staff and very nice location.
4out of 5
by A verified traveller from High Wycombe

The hotel is a quiet and comfortable hotel.

Posted 22-Jul-2016
Pros: The quietness , the swimming pool areas, excellent breakfasts. The set evening menu good value.
Cons: The showers in the junior suite and the bar areas. offer coffee or tea in the pool bar.
Location: Situated just outside the village. You need a car to get about as the local bus leaves at 7 in the morning and returns at 7 at night.
The hotel needs a bit of money to update some areas. Eg showers in the junior suite. We thought the reception or the bar could of been in the colossal hall at the entrance of the hotel, which was empty most of the time. The existing bar is in a room close to the reception, again a bit more could of been made of it to encourage people to gather there before dinner. The food is lovely in the hotel, but you aren't far from centre of the village which has the most amazing street of restaurants.
5out of 5
by A verified traveller

Great hotel

Posted 05-Jul-2016 on Hotels
Great hotel in perfect position for all restaurants in Benahavis