Beach

Reviews of Hapimag Resort Mas Nou

4 out of 5
Hapimag Resort Mas Nou
Carretera De Romanyà, S/n, Castell-Platja d'Aro

Reviews

8.8

Excellent

Rating 10 - Excellent. 41 out of 80 reviews" "
Rating 8 - Good. 31 out of 80 reviews" "
Rating 6 - Okay. 6 out of 80 reviews" "
Rating 4 - Poor. 0 out of 80 reviews" "
Rating 2 - Terrible. 2 out of 80 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2023

10/10 Excellent

James, Royal Oak

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Setting was beautiful, views of hills and sea were fantastic, gardening and landscaping were great. We liked the cats guarding the property from rodent invaders!
Stayed 4 nights in May 2022
Response from Lourdes Vilavedra/ Back Office Manager on 2 Jul 2022
We thank you for your comment and look forward to greeting you personally again.

2/10 Terrible

laszlone

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
4 star resort, bring your own towel and rubish bag
Really hate to leave a negative review, and i TRIED AND TRIED everyday to give this place a chance, even on the last morning, at our check-out I wanted to NOT leave a negative review, but what one is about to experience here, is probably better to prepare for. The start with the positives, the location and lay-out of the resort is absolutely STUNNING. it's a calm isolated mountain-top oasis, with fantastic views. The less so good, the pool is way too little for this siyze of resort and extremely over-crowded (and also heavy chlorine smelling), so dont expect to relax or swim there. Now to the horror. This 4 STAR GOLF RESORT, that charges up and around 300 eur a night forget to inform you that they will not provide a couple of things: TOWELS, HOUSEKEEPING, RUBBISH BAGS. So you are expected to use the same towel for the duration of your stay, clean your own studio/apartment and get rid of your own rubbish (and then get a black bag somewhere). That is probably a "tad" surprising, me at least after visitign 107 countries in my life, have not been to such resort yet. We were begging the reception for no cleaning, no help with the rubbish but PLEASE give us some fresh towels. They promised, they lied, never delivered. On my check-out day, there I was again, literally begging for 1 single towel, to be able to shower for the journey home. The receptionist (on duty 27/JUN, 10AM) PROMISED TO SEND ONE UP, I took the shower, but the towel never came. I find it morbidly disrespectful.
Stayed 3 nights in Jun 2021
Response from Lourdes Vilavedra/ Back Office Manager on 29 Jun 2021
Good Afternoon We are sorry to hear that your stay with us was not satisfactory. Hapimag's rule is that on arrival the apartment must be clean and with sheets and towels for the number of people occupying it. However, towels and sheets are not changed daily. From 9 days, towels and sheets are changed on the 4th day. When toilet paper and rubbish bags are missing, clients can pick them up free of charge at the supermarket. You do not have to pay for them. We are a 4 star resort but the daily rate is not 300 €. The daily rate for your studio was about 130 € per day. We apologies that on the day of your departure the receptionist did not remember to give you towels.

10/10 Excellent

Tajul

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Flawless
This is not my first time at this resort and definitely won't be my last. Can't fault them for anything, staff were very friendly and helpful, service is great and overall brilliant. Only flaw if anything was the swimming pool filter wasn't working on the last day but won't be fair to blame hotel for this.
Stayed 4 nights in Sep 2020
Response from Lourdes Vilavedra on 23 Sept 2020
We thank you for your comment and rating and look forward to welcoming you soon

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Sep 2019
Response from Lourdes Vilavedra ( Back Office Manager ) on 20 Sept 2019
We thank you for the score you've given us.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Aug 2019
Response from Lourdes Vilavedra ( Back Office Manager ) on 12 Sept 2019
Thank you very much for your score. Kind regards from Hapimag Mas Nou

8/10 Good

Tajul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall you will be happy
Staff are fabulous, friendly and very helpful so no issues whatsoever there. Overall, the hotel is not too bad but no room service or daily cleaning of rooms and you have to check in by a certain time otherwise you'll left stranded with nothing as the reception closes early. But I think I'd stay there again if I was to travel to Barcelona again.
Stayed 3 nights in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel and excellent breakfast.
Excellent hotel. Only problem flies around the pool when trying to sunbath

10/10 Excellent

Borja

Stayed 2 nights in Aug 2023

8/10 Good

Sandra, Alexandria

Travelled with family, Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es hermosa! Un hotel arriba de las montañas en un lugar espectacular, tranquilo y relajante, el personal muy amable desde recepción asta la persona de la tienda, los de Restaurant súper amables, lo único que no me gusto es que llegamos en miércoles y la tienda estaba serrada, para servicios se nececita aser recervacion con tiempo, pero la belleza del lugar opaco eso. Regresare más días.
Stayed 1 night in Oct 2022

10/10 Excellent

TAHAR

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tres bel hebergement en famille
Tres sympathique endroit qui surplombe une ville aussi belle en hauteur de montagne ou tout a été parfait
Stayed 2 nights in Aug 2022

8/10 Good

Pierre

Stayed 2 nights in Aug 2022

10/10 Excellent

Séverine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2022
Response from Lourdes Vilavedra/ Back Office Manager on 28 Jul 2022
Nous vous remercions de votre appréciation et nous nous réjouissons de vous rencontrer personnellement à une autre occasion.

8/10 Good

Susagna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
La acomodación y restauración perfecta . Problema: factura en alemán ( estamos en Catalunya) y nos cobraron por aparcar en parquing subterráneo cuando fueron ellos los que nos dieron la tarjeta en ningún caso dijo eran que era de pago , y nosotros aparcamos en el exterior ( no hicimos servir el parquing )
Stayed 1 night in Jul 2022
Response from Lourdes Vilavedra/ Back Office Manager on 20 Jul 2022
Buenas tardes Sentimos mucho que la información recibida no fuese la correcta. Ya hemos pedido a nuestra central que nos modifique el sistema de facturación y podamos hacer facturas en catalán.

8/10 Good

Daniel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2022
Response from Lourdes Vilavedra/ Back Office Manager on 28 Jul 2022
Les agradecemos su valoración y esperamos poder saludarles personalmente en otra ocasión

10/10 Excellent

GLORIA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fin de semana agradable
Es un lugar muy tranquilo, muy cuidado y perfecto. Limpieza impecable y personal muy amable. La unica pega es que la piscina y el.lugar donde se encuentra es demasiado pequeeña para la cantidad de apartamentos que hay en el complejo
Stayed 1 night in Jul 2022
Response from Lourdes Vilavedra/ Back Office Manager on 20 Jul 2022
Les agradecemos su comentario y esperamos poder saludarles personalmente en otra ocasión

10/10 Excellent

Meritxell

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es un sitio precioso y agradable.
Stayed 2 nights in Jun 2022
Response from Lourdes Vilavedra/ Back Office Manager on 2 Jul 2022
Buenas tardes Les agradecemos su comentario y esperamos poder saludarles de nuevo muy pronto

10/10 Excellent

Clara

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Repetiremos
Muy bien. Servicio genial!
Stayed 2 nights in Jun 2022
Response from Lourdes Vilavedra/ Back Office Manager on 28 Jun 2022
Buenas tardes Les agradecemos su comentario y esperamos poder saludarles personalmente pronto.

6/10 Okay

Nicoletta

Travelled with partner
Zu viel Elektrosmog, der Sicherungskasten hat ununterbrochen ein ätzendes Brummen von sich gegeben. Auch dann, wenn wir alles abgestellt haben. Sehr ringhörig, man hat die Gespräche der Nachbarn gut gehört. Wir werden diese Unterkunft nicht mehr berücksichtigen, obwohl der wunderschöne Masnou Golfplatz sehr nahe war.
Stayed 12 nights in Apr 2022

6/10 Okay

Lucas Matías

Stayed 3 nights in Apr 2022

10/10 Excellent

Mathieu

Travelled with family
Liked: Property conditions & facilities, room comfort
Tres agreable pour des vacances en famille !
Stayed 4 nights in Oct 2021
Response from Lourdes Vilavedra/ Back Office Manager on 26 Jan 2022
Merci beaucoup pour votre commentaire. C'est très motivant pour nous.

8/10 Good

francisco

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Menu y informacion
Stayed 2 nights in Oct 2021

8/10 Good

Stephan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sehr schönes Resort für Leute die es gerne etwas ruhiger angehen und Wert auf Erholung setzen ohne dabei auf die Möglichkeit zu verzichten binnen 15 Minuten am Strand oder in einer lebhaften Kleinstadt zu sein. Einziger Kritikpunkt das Treppenhaus dürfte ab und an mal gereinigt werden. Ansonsten Zustand der Unterkunft, Personal und Angebot respektive Service top.
Stayed 5 nights in Sep 2021

8/10 Good

Hugo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bon lloc per allunyar-se del soroll
D'acord amb les espectatives.
Stayed 4 nights in Aug 2021

10/10 Excellent

Jesko

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sehr schöne Ferienanlage eingebettet in eine Golfanlage, sehr gepflegter Zustand, Hundefreundlich aber etwas weit vom Meer entfernt.
Stayed 7 nights in Aug 2021

10/10 Excellent

Eva

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nos gustó mucho la tranquilidad que se respira. El servicio excelente. Apartamentos muy amplios.
Stayed 2 nights in Aug 2021

10/10 Excellent

Enric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mooi uitzicht vanop de kamer. Het grote zwembad is aangenaam. Spijtig dat de weg naar het resort in slechte staat is en de parking op het domein ook nog betalend is.
Stayed 2 nights in Jul 2021

10/10 Excellent

Noemí

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lugar para desconnectar
Lugar maravilloso para desconnectar, en pareja o familiar
Stayed 1 night in Jul 2021

2/10 Terrible

MARC

Liked: Property conditions & facilities
Disliked: Room comfort
Stayed 1 night in Jul 2021
Response from Lourdes Vilavedra/ Back Office Manager on 12 Jul 2021
Good afternoon We are very sorry that you have given us such a low score and we would like to know on what basis you have given us this score so that we can work on it and improve it.

8/10 Good

RUBEN

Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
Buen resort en la zona de Platja d’Aro
Resort muy correcto. Muy tranquilo y aunque algo alejado de Platja d’Aro, fácilmente accesible. La zona es muy bonita y la piscina y el restaurente de la piscina están muy bien. Los apartamentos, correctos. Añadiría un microondas a la cocina (no tiene).
Stayed 2 nights in Jun 2021
Response from Lourdes Vilavedra/ Back Office Manager on 8 Jul 2021
Buenas tardes Le agradecemos su comentario. Muchas gracias. Esperamos poder saludarles personalmente otro día. Saludos cordiales

8/10 Good

MARIANO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Un lugar ideal para descansar
Lugar tranquilo, bonito y todo muy limpio, Ideal para descansar unos días. El acceso no es cómodo se suben cuestas de un 17% de desnivel, pero una vez tienes unas vistas muy bonitas.
Stayed 3 nights in Jun 2021
Response from Lourdes Vilavedra/ Back Office Manager on 29 Jun 2021
Le agradecemos su comentario. Sabemos que no es fácil de encontrar y que la carretera de acceso tiene un desnivel muy pronunciado pero le agradecemos que después del esfuerzo encuentre que merece la pena venir. Esperamos poder volver a saludarles personalmente en otra ocasión

10/10 Excellent

Danilo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2021
Response from Lourdes Vilavedra/ Back Office Manager on 5 Apr 2021
Buenas tardes Muchas gracias por su puntuación. Significa mucho para nosotros. Esperamos poder volver a saludarles pronto

10/10 Excellent

CRISTINA M

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Entorno idílico, apartamento cómodo
Me encantan estos apartamentos, la urbanización es muy bonita y son perfectos para llevar mascotas . He ido varias veces ya.
Stayed 3 nights in Sep 2020
Response from Lourdes Vilavedra on 17 Sept 2020
Le agradecemos su comentario y puntuación

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020
Response from Lourdes Vilavedra on 17 Sept 2020
Muchas gracias por su puntuación

8/10 Good

Susana

Travelled with family
Liked: Property conditions & facilities
Disliked: Cleanliness
Relax
El sitio es tranquilo y muy bonito. Buenas vistas desde el apartamento. Encontramos a faltar microondas y el sofá cama bastante incómodo.
Stayed 4 nights in Aug 2020
Response from Lourdes Vilavedra, Back Office Manager on 31 Aug 2020
Buenas tardes Muchas gracias por su comentario. Nos ayuda a mejorar. Saludos cordiales

10/10 Excellent

Xavi, Terrassa

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A mejorar los servicios complementarios. Restaurante, supermercado, etc.
Stayed 3 nights in Aug 2020
Response from Lourdes Vilavedra, Back Office Manager on 31 Aug 2020
Buenas tardes Muchas gracias por su comentario. Lo voy a pasar a dirección para que se puedan mejorar los servicios complementarios. Saludos cordiales

8/10 Good

Ferran

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2020
Response from Lourdes Vilavedra, Back Office Manager on 1 Sept 2020
Buenos días Muchas gracias por su puntuación. Saludos cordiales

10/10 Excellent

Rubén

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2020
Response from Lourdes Vilavedra on 17 Sept 2020
Muchas gracias por su puntuación

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2020
Response from Lourdes Vilavedra on 17 Sept 2020
Muchas gracias por su puntuación

8/10 Good

stephan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Cadre très sympa mais logement assez rustique
Stayed 3 nights in Jul 2020

10/10 Excellent

Claudia, Barcelona

Travelled with pets, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El personal encantador!!!super atentos!y el sitio espectacular
Stayed 1 night in Jul 2020
Response from Lourdes Vilavedra, Back Office Manager on 16 Jul 2020
Buenas tardes Muchas gracias por su valoración. Saludos cordiales

8/10 Good

David, Castelnau de Médoc

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Endroit exceptionnel méritant la longue route unique, serpentueuse et pentue pour y accéder... Havre de paix, îlot de résidences au centre d’un golf, entouré de verdure, propre et bien entretenu. Bien entendu, en cette « hors » saison, impossible de juger de tout mais logement top.
Stayed 3 nights in Feb 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2019
Response from Lourdes Vilavedra ( Back Office Manager ) on 12 Sept 2019
Thank you very much for your score

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Las instalaciones en general muy bien, pero al apartamento le faltaba aire acondicionado y microondas.
Stayed 7 nights in Aug 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Los apartamentos no tenían aire acondicionado y pasamos calor por lo demás está bastante aceptable.
Stayed 2 nights in Jul 2019
Response from Lourdes Vilavedra, Back Office Manager on 10 Jul 2019
Buenos días Muchas gracias por su comentario. Sentimos que ningún apartamento tiene aire acondicionado y son calurosos. Saludos cordiales

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
No entiendo que un complejo, grande cierre su recepción a las 18:00 horas, por lo demás correcto
Stayed 2 nights in Mar 2019

6/10 Okay

rudolf

Liked: Staff & service, property conditions & facilities, room comfort
Pas recommander en hiver ;trop loin de tout;
Stayed 6 nights in Feb 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
AMABILIDAD Y INSTALACIONES PERFECTAS. UNICAMETNE LA PISCINA AUNQUE SEA DE INTERIOR ESTA A TEMPERATURA AMBIENTE (FRIA)
Stayed 1 night in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness
Stayed 1 night in Feb 2019