Ratings based on 488 Verified Reviews

4.2 out of 5
92% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller from shropshire England

Posted 25-Apr-2017
Lovely location, food was awesome. Highly recommend full board
5 out of 5
Recommended
for Everyone
by A verified traveller from UK

Thoroughly enjoyed our stay

Posted 17-Apr-2017
I had booked half board for a week . Food was excellent Kids enjoyed choices and they always had fries and sausages and ice cream so for the kids win win. Indoor pool was a blessing as it was mildly chilly being beginning of April. The only thing we were not happy about was the room service tend to not do a thorough job. Kids beds were pull out beds so their bed did not get made everytime and soap or shampoo did not get replaced. Otherwise very good friendly staff, comfortable room , good food. Will defenitly recommend to friends.
4 out of 5
Recommended
for Everyone
by A verified traveller from london

Nice hotel.. excellent customer service..

Posted 06-Apr-2017
Hotel is 15 mins walk from the beach..although you have to walk along a busy road to get there..there is also a bus you can get outside hotel..transfer approx 1hour 20mins from Barcelona airport. Hotel is nice..large swimming pool..indoor heated pool also..would recommend half board.. as food buffet wes very good. All in all a decent few days in lloret de mar..
5 out of 5
Recommended
for Everyone
by A verified traveller

Lovely hotel close to amenities

Posted 07-Nov-2016
Really enjoyed our stay, would highly recommend. Great for families and close to public transport and beach. We stayed half board and the choice and quality of food was excellent
4 out of 5
Recommended
for Everyone
by A verified traveller from Peterborough. UK

Nice place for holiday with family

Posted 30-Oct-2016
I was there with my family first time and we want come back there. I booking next holiday in next year. GOOD CUSTOMER SERVICE!!!!!
4 out of 5
by A verified traveller

Disability friendly great location easy access

Posted 07-Oct-2016 on Hotels
All personal very friendly and helpful
3 out of 5
by A verified traveller

Nice hotel but rude staff

Posted 03-Oct-2016 on Hotels
We had a lovely break away with our 9 month old and the pools were a real hit. The local beach fenals is a short stroll away and Lloret centre just a 10min walk away. A huge disappointment for us was the staff. We were self catering so our interaction with them was minimal. On check in we received no instructions and I had to request a safe and wifi. On check out I told them our room number and our safe deposit was returned to us and that was it... There was no thanks for staying, how was your stay?, have you s transfer organised. I feel after paying for something a thank you is appreciated. Also the cleaner (hardworking) was so rude. On 2 occasions we returned to the room whilst she was cleaning it and she spent the whole time tutting and sighing to display hoe fed up she was. There was a towel on the floor and she muttered something to herself in Spanish. We felt very uncomfortable. The staff in the shop were very pleasant and the shop was very convenient. I would not stay again due to the rudeness of staff.
4 out of 5
Recommended
for Families
by A verified traveller from England

Great hotel, pity about the pool

Posted 01-Oct-2016
the hotel was very nice, staff and the facilities were above good, my only points of concern were 1) the pool has no heating what so ever! so very nice to sit around but if your like me and enjoy a swim; be prepared for a heart attack! the indoor pool is nicely heated but a bit small for laps. 2) the Dinner selection! if your a fan of pork and sea food this place is great, unfortunately I'm not! the additional selection is laughable, as it never changes. That being said, the breakfast selection was always fantastic, more than enough for every nationality. lunch varied from day to day... This Hotel does suit any family size (as long as there are children), unfortunately for me and my partner this wasn't the quietest of getaways, plus the night time entertainment was all aimed at the kids (and not the BIG kids!!!) but we did enjoy the experience.
5 out of 5
by Clarita from Swindon

Posted 28-Aug-2016 on Hotels
Good food on the first week but disappointing on second week. The seafoods selection was great.
5 out of 5
by Paul from Failsworth, Manchester

Our Stay at the Encantada

Posted 16-Aug-2016 on Hotels
Great stay at the Encantada. We stayed self catering so cannot comment on the food but facilities and rooms are very good for the money. Would definitely recommend.