Ratings based on 478 Verified Reviews

4.2 out of 5
91% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5out of 5
Recommended
for Everyone
by A verified traveller

Lovely hotel close to amenities

Posted 07-Nov-2016
Really enjoyed our stay, would highly recommend. Great for families and close to public transport and beach. We stayed half board and the choice and quality of food was excellent
4out of 5
Recommended
for Everyone
by A verified traveller from Peterborough. UK

Nice place for holiday with family

Posted 30-Oct-2016
I was there with my family first time and we want come back there. I booking next holiday in next year. GOOD CUSTOMER SERVICE!!!!!
4out of 5
by A verified traveller

Disability friendly great location easy access

Posted 07-Oct-2016 on Hotels
All personal very friendly and helpful
3out of 5
by A verified traveller

Nice hotel but rude staff

Posted 03-Oct-2016 on Hotels
We had a lovely break away with our 9 month old and the pools were a real hit. The local beach fenals is a short stroll away and Lloret centre just a 10min walk away. A huge disappointment for us was the staff. We were self catering so our interaction with them was minimal. On check in we received no instructions and I had to request a safe and wifi. On check out I told them our room number and our safe deposit was returned to us and that was it... There was no thanks for staying, how was your stay?, have you s transfer organised. I feel after paying for something a thank you is appreciated. Also the cleaner (hardworking) was so rude. On 2 occasions we returned to the room whilst she was cleaning it and she spent the whole time tutting and sighing to display hoe fed up she was. There was a towel on the floor and she muttered something to herself in Spanish. We felt very uncomfortable. The staff in the shop were very pleasant and the shop was very convenient. I would not stay again due to the rudeness of staff.
4out of 5
Recommended
for Families
by A verified traveller from England

Great hotel, pity about the pool

Posted 01-Oct-2016
the hotel was very nice, staff and the facilities were above good, my only points of concern were 1) the pool has no heating what so ever! so very nice to sit around but if your like me and enjoy a swim; be prepared for a heart attack! the indoor pool is nicely heated but a bit small for laps. 2) the Dinner selection! if your a fan of pork and sea food this place is great, unfortunately I'm not! the additional selection is laughable, as it never changes. That being said, the breakfast selection was always fantastic, more than enough for every nationality. lunch varied from day to day... This Hotel does suit any family size (as long as there are children), unfortunately for me and my partner this wasn't the quietest of getaways, plus the night time entertainment was all aimed at the kids (and not the BIG kids!!!) but we did enjoy the experience.
5out of 5
by Clarita from Swindon

Posted 28-Aug-2016 on Hotels
Good food on the first week but disappointing on second week. The seafoods selection was great.
5out of 5
by Paul from Failsworth, Manchester

Our Stay at the Encantada

Posted 16-Aug-2016 on Hotels
Great stay at the Encantada. We stayed self catering so cannot comment on the food but facilities and rooms are very good for the money. Would definitely recommend.
2out of 5
Recommended
for Everyone
by A verified traveller

Close to beach

Posted 03-Aug-2016
We paid for half board and didn't realise that you can't even have tap water with your meal. You have to pay for it! Water is a basic need but that wasn't even allowed. We were given dirty looks when we asked for tap water. You really have to pay for every drop. Found the hotel staff very unfriendly and some were rude! WIFI connection non existent!
4out of 5
by Kenneth

This traveller left a rating score only Posted 31-Jul-2016 on Hotels
3out of 5
by A verified traveller

Big hotel with a broad range of guests.

Posted 18-Jul-2016
The apart hotel was very clean and spacious. A bit outdated but that was known in advance. My main problem is that I could not enthusiastically recommend this place to families as some of the rooms close by were occupied by all male French groups intent on making as much noise, smoking whatever, drinking and showing no respect for other guests all day and night. The hotel should review this all adult policy if they want repeat custom from families.