Ratings based on 501 Verified Reviews

4.2 out of 5
92% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Families
by A verified traveller from Dublin

Very good for families with young kids.

Posted 11-Jun-2017
Pros: value, food, staff, room service, entertainment
Cons: The hotel seen it's better days. Needs a bit of TLC. I do not mean full revamp cos this would affect value. Just fix sockets, replace kettles etc.
Location: We took a flight to Barcelona and it is 2 hours trip (kids got crazy!). Much better if you fly to Girona. Fenals bus stop is 100m from the hotel.
I am giving it an overall score of 4 out of 5. Pros: 1. very good value, especially the half-board option 2. excellent animation team. Mini club for kids throughout the day, activities for teenagers, games, adult fun as well (air rifle shooting etc.) 3. Good but repetitive food in the restaurant. Lots of fish dishes, small vegetarian selection 4. Very helpful hotel staff with one exception ( I will mention it in cons). 5. Although it is not directly at the sea-front it is only about 900m away and it took us 15 min to get there with the kids (5 and 8 yo) 6. lots of things to do Cons: 1. hotel is in fair repair but clearly seen better days 2. pool attendants / life-guards were a joke. Totally uninterested in health and safety. There were rules written everywhere like no running around pools, no jumping into the water, no pushing but there were lots of kids doing quite opposite. I know it is parents responsibility in the first place but life-guards should issue warning, use their whistles and be more active (they were just sitting there looking bored out of their brains). I witnessed couple of minor accidents where a teen jumped on the back of a seller child - no reaction. When I asked the attendant why she did not react she said... she does not know how to argue in English. 3. It is not hotel related but worth mentioning: the beach is not sandy, rather fine gravel = cant build castles. It also gets very deep quite close to the beach front. Not great for kids that can't swim.
4 out of 5
Recommended
for Everyone
by A verified traveller

June holiday

Posted 05-Jun-2017
The hotel was lovely. Brilliant for families/ children! The food was really good and the staff were very accommodating as our little boy has food allergies. We can't thank Paco (the head waiter) and his team enough.
5 out of 5
Recommended
for Families
by A verified traveller from Somerst u.k

Family holiday :)

Posted 30-May-2017
Pros: Food,pools,location,staff
Cons: The only downside we found was the Children's evening entertainment started at 9.15/30 and only lasted half an hour which we found was a little late.
Location: Marineland,waterworks,beaches
Lovely hotel,very clean we traveled as a family,two adults and three children ages 2,4,8 and the enjoyed every minute of it. Evening entertainment was really enjoyed by our girls and different acts after the kids mini club,plenty of choice food wise and always had something to eat,we went all-in. About 10-15 minutes to the local beach,busy road before you get to it but didn't make a difference to us,hotel offers tickets to attractions and also has a little shop,although supermarket is 5 minute walk away,close enough to all we needed,we went to marineland for a day trip.we had a lovely stay here,
5 out of 5
Recommended
for Everyone
by A verified traveller from shropshire England

Posted 25-Apr-2017
Lovely location, food was awesome. Highly recommend full board
5 out of 5
Recommended
for Everyone
by A verified traveller from UK

Thoroughly enjoyed our stay

Posted 17-Apr-2017
I had booked half board for a week . Food was excellent Kids enjoyed choices and they always had fries and sausages and ice cream so for the kids win win. Indoor pool was a blessing as it was mildly chilly being beginning of April. The only thing we were not happy about was the room service tend to not do a thorough job. Kids beds were pull out beds so their bed did not get made everytime and soap or shampoo did not get replaced. Otherwise very good friendly staff, comfortable room , good food. Will defenitly recommend to friends.
4 out of 5
Recommended
for Everyone
by A verified traveller from london

Nice hotel.. excellent customer service..

Posted 06-Apr-2017
Hotel is 15 mins walk from the beach..although you have to walk along a busy road to get there..there is also a bus you can get outside hotel..transfer approx 1hour 20mins from Barcelona airport. Hotel is nice..large swimming pool..indoor heated pool also..would recommend half board.. as food buffet wes very good. All in all a decent few days in lloret de mar..
5 out of 5
Recommended
for Everyone
by A verified traveller

Lovely hotel close to amenities

Posted 07-Nov-2016
Really enjoyed our stay, would highly recommend. Great for families and close to public transport and beach. We stayed half board and the choice and quality of food was excellent
4 out of 5
Recommended
for Everyone
by A verified traveller from Peterborough. UK

Nice place for holiday with family

Posted 30-Oct-2016
I was there with my family first time and we want come back there. I booking next holiday in next year. GOOD CUSTOMER SERVICE!!!!!
4 out of 5
by A verified traveller

Disability friendly great location easy access

Posted 07-Oct-2016 on Hotels
All personal very friendly and helpful
3 out of 5
by A verified traveller

Nice hotel but rude staff

Posted 03-Oct-2016 on Hotels
We had a lovely break away with our 9 month old and the pools were a real hit. The local beach fenals is a short stroll away and Lloret centre just a 10min walk away. A huge disappointment for us was the staff. We were self catering so our interaction with them was minimal. On check in we received no instructions and I had to request a safe and wifi. On check out I told them our room number and our safe deposit was returned to us and that was it... There was no thanks for staying, how was your stay?, have you s transfer organised. I feel after paying for something a thank you is appreciated. Also the cleaner (hardworking) was so rude. On 2 occasions we returned to the room whilst she was cleaning it and she spent the whole time tutting and sighing to display hoe fed up she was. There was a towel on the floor and she muttered something to herself in Spanish. We felt very uncomfortable. The staff in the shop were very pleasant and the shop was very convenient. I would not stay again due to the rudeness of staff.