Outdoor pool, pool umbrellas, pool loungers

Reviews of htop Royal Sun

4 out of 5
htop Royal Sun
Passeig Maritim s/n, Santa Susanna

Reviews

7.0

Good

Rating 10 - Excellent. 35 out of 161 reviews" "
Rating 8 - Good. 52 out of 161 reviews" "
Rating 6 - Okay. 38 out of 161 reviews" "
Rating 4 - Poor. 18 out of 161 reviews" "
Rating 2 - Terrible. 18 out of 161 reviews" "

6.6/10

Cleanliness

7.6/10

Staff & service

6.0/10

Amenities

5.8/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

2/10 Terrible

Heather

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
October 2023. Disgusting old rooms, breakfast was very mediocre but the restaurant was filthy, all cutlery and plates were dirty. Large physical key that is not safe in a fire as you have to lock yourself in and out the room from the inside with the key, housekeeping let themselves into our room half an hour before we checked out. Only stayed for one night and wish I hadn’t even stayed for that. Unknown red marks on the bedding and a cigarette burn hole, curtains look like they’ve not been changed since 2001, wall paper was peeling off, room smelt really bad, shower curtain was yellow and the shower sprayed all over the bathroom when you turned it on. Twisty hot and cold taps that drip all night in the bathroom and a pull knob on the wall for the toilet flush. My partner didn’t even shower here because the room just felt dirty. Walls were thin so we could hear other people, plus we were put in a room right by the lift so every time someone pressed the button we could hear it ding in our room. Additionally the hotel backs onto the train track so the noise of the train was extremely loud. Pool was in the shade all day and very small. Staff were friendly, none of the issues are their fault. Location was good as the hotel has a door that leads out onto the beach. Avoid at all costs, needs an renovation ASAP.
Stayed 1 night in Oct 2023
Response from Daniel Pérez, Manager on 15 Oct 2023
Dear Heather,Thank you for taking the time to share your review.We are glad to hear that you appreciated our friendly staff and convenient location with direct access to the beach. Your kind words about our team and location are truly appreciated.However, we are truly sorry to hear about the issues you encountered during your stay. We understand that our hotel facilities may not meet the expectations of some guests, as they are indeed dated. We would like to inform you that a complete renovation is planned in the near future to address these concerns. Regarding the cleanliness of the restaurant and room, we take such feedback seriously and will work with our housekeeping team to ensure improvements are made. As for the noise from the train and the lift, we apologize for any inconvenience caused and will take your feedback into consideration for future improvements. Concerning the pool area, it is true that the sun disappears in the afternoon due to natural factors, but we hope you were able to enjoy the beach just steps away from the hotel.We hope to have the opportunity of welcoming you back for a more memorable stay.Kind regards,Daniel Pérez, Manager

8/10 Good

Manfred

Stayed 2 nights in Sep 2023

10/10 Excellent

maria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super hotel and value for MONEY. Highly recomended
Stayed 9 nights in Jul 2023

8/10 Good

Dejan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Daniel Pérez, Manager on 22 Jul 2023
Dear Dejan,Please accept our sincere thanks for this kind feedback.We are pleased that we were able to meet your expectations.We look forward to seeing you on your next visit to our hotel. Best wishes,Daniel Pérez, Manager

2/10 Terrible

Lauren

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Check in was time consuming. The rooms are filthy. The best part about this trip was leaving. The beach is overcrowded and inundated peddlers. The AC broke and we were treated as if it was our fault. The AC, btw, really doesnt mean anything. Its just barely there circulation- no temp control. The bed might as well have been a sheet of plywood and the pillow was smelly. Do not book this hotel.
Stayed 2 nights in Jul 2022
Response from Daniel Pérez, Manager on 2 Aug 2022
Dear Lauren, Thank you for taking the time to share your feedback. We are grateful for feedback from our recent guests as this can highlight areas for improvement. We are sincerely sorry for this regrettable experience and will immediately be looking into these concerns. We urge our guests to inform us at the time of any issues so that we may find an adequate solution. We hope we can provide you with an improved stay in the future. Kind regards, Daniel Pérez, Manager

4/10 Poor

jacob

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Disappointed in the room, bed was super hard and very uncomfortable. There was parties and music going on outside till 0300, couldn’t sleep much because of it. Wasn’t a 4 star hotel in my mind.
Stayed 1 night in Jul 2022
Response from Daniel Pérez, Manager on 1 Aug 2022
Dear Jacob, Thank you for taking the time to review your stay. We are sorry to read that your stay didn't quite meet your expectations. Our challenge is to make sure that we suit all our guests' tastes; our beds and pillows are of great quality, but it is not always possible to get this completely right for everyone. Nevertheless, we always welcome feedback from our guests, your comments have been noted and will be taken into consideration for future improvements. We regret that you had a disturbed night and can only offer our apologies. Please do not hesitate to let our team know of any concerns at any time and we will do our best to find a comfortable solution for you. We hope you will come and stay with us again. Best wishes, Daniel Pérez, Manager

10/10 Excellent

JENNETTE

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent holiday at Htop royal Sun
My 4th stay at Htop royal sun I will be back again in August 22. The hotel offers all I need, friendly staff, good food & the hotel is directly on the beach. The town has plenty of shops, bars & restaurants. Transfer is 35 minutes from girona airport in July 2022 it was 57 euro. I was the all inclusive option & it’s definitely value for money.
Stayed 4 nights in Jun 2022
Response from Daniel Pérez, Manager on 8 Jul 2022
Dear Jennette, Thanks for this great review and your kind recommendation. It is always a pleasure to welcome returning guests, thank you for choosing to stay with us once again. Our team works hard to ensure that every guest has the best experience possible, and your comments inspire us to continue with our efforts. We look forward to seeing you again very soon. Best wishes, Daniel Pérez, Manager

8/10 Good

Dawn

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Old fashioned but clean.
Overnight stay very comfortable. Old fashioned but clean. Morning receptionist very helpful, extremely good.
Stayed 1 night in Sep 2021
Response from Daniel Pérez, Manager on 6 Sept 2021
Dear Dawn, We are grateful to you for sharing your review. It is a pleasure to know that you had a comfortable stay and appreciated our high standards. Thank you for your kind words about our team, which will be passed on. We hope to welcome you again on another occasion. Best wishes, Daniel Pérez, Manager

6/10 Okay

Niranka

Disliked: Property conditions & facilities, room comfort
Disappointing hotel - run down rooms
A former 4 star hotel that needs urgent refurbishment. The sea view room I paid for as on the website was a different photo. Most of the rooms are partial sea view. Very limited parking. No paid parking around and my car was broken into (don’t park on the road). Hotel is located in a very crowded beach.
Stayed 1 night in Aug 2021
Response from Daniel Pérez, Manager on 9 Sept 2021
Dear Niranka, We are grateful to you for taking the time to leave a review. We are sorry that you feel that your expectations were not met during your stay and we would have appreciated it if you had contacted us at the time as we would have tried to offer you a solution, such as arranging a room more suited to your requirements, subject to availability. We would also have been able to offer advice on suitable locations for car parking. We hope that you will consider staying with us again in the future. Kind regards, Daniel Pérez, Manager

8/10 Good

Julie

Travelled with group
Liked: Cleanliness
Excellent location and value
Location is excellent and that's got to be the reason for staying here. Good value too. Service is slow to say the least but that's because the beach cafe is busy serving it's restaurant customers and often leaves all inclusive guests just standing there while they ignore you. Pool beds are the rigid plastic type, old fashioned and uncomfortable. Room smells overpoweringly of about 30 years of cigarette smoke and all the cleaning in the world wont get rid of that. But excellent location and value, good train service from both barcelona and girona airports make it very accessible at €5.50 one way.
Stayed 5 nights in Aug 2020
Response from Daniel Pérez, Manager on 17 Aug 2020
Dear Julie, We appreciate you sharing what you liked about your stay with us. We are very pleased that you appreciated our location. However, we would like to sincerely apologize for the service you received. We hold our team members to high standards, and we will be reviewing all your comments so that we can make the necessary improvements. We look forward to welcoming you back on another occasion in the future. Kind regards, Daniel Pérez, Manager

8/10 Good

Gemma

Stayed 6 nights in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Beautiful location. Staff are amazing. And yes i would return again and again 😎
Stayed 14 nights in Oct 2019
Response from R SUN on 3 Nov 2019
Thank you very much for your visit and for your excellent review. Best regards

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities
Lovely position had sea and pool view from room. Plenty of areas to relax, pool, terrace,lounge. Beach is literally steps away and the sun beds and parasols are discounted for hotel guests. Great food choices every day. Unfortunately no tea or coffee making (no kettle) in rooms. There is a machine in bar where you serve yourself hot drinks. Would be good if they provided and enforced antibacterial gel on entering restaurant as all food is buffet service. We did have a great holiday.
Stayed 6 nights in Sep 2019
Response from R SUN on 1 Nov 2019
Thank you very much for your positive opinion of our hotel. We hope to welcome you again soon. We take note of your observation regarding the antibacterial gel. Sincerely, H Top Royal Sun

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I go every year for the past 3 years love it staff and the position of where the hotel is
Stayed 3 nights in Sep 2019
Response from R SUN on 18 Sept 2019
Thank you very much for your repeated visits! We are looking forward to your next stay Best regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Holiday
Great location comfortable room
Stayed 4 nights in Aug 2019
Response from R. SUN on 10 Sept 2019
Thank you very much for your visit and your kind words. Best regards

6/10 Okay

Graham, Nottingham

Good location. Food in restaurant not hot enough, every meal and we was all inclusive
Stayed 5 nights in Sep 2018
Response from R SUN on 16 Oct 2018
Thank you very much for your visit, we hope to see you again very soon. Best regards

10/10 Excellent

Verified traveller

Stayed 6 nights in Sep 2018
Response from R SUN on 25 Sept 2018
Thank you very much for your great fedback!! Best regards

8/10 Good

Mark

Great location
The room is not comparable with a UK 4* hotel - but that’s okay because the service, food, cleanliness, facilities and location are great! The room is pretty standard: bed, wardrobe, TV, safe and shower room oh and an empty fridge. It was clean although in need of a refurb, nothing broken - just well worn! Right on the beach with a beach side bar, the sun beds on the beach are 3euros each for Htop guests which was great and towels are provided at reception (deposit needed). There was a good selection of drinks and food and as we were All inclusive it was great! We never had to wait for long at the bar and although the buffet was always busy we always got seated straight away - the food available was good, theme nights changed it up during the week with local cuisine being our preferred dish at dinner times. There is plenty to do away from the hotel and day trips can be booed at reception, we chose to go it alone to Barcelona and took the short walk to the train stop for the 1hr journey. A return ticket to barca was 10euros, bargain! Overall it was a good stay in a clean hotel on the beach with good food, service and location!
Stayed 7 nights in Sep 2018
Response from R SUN on 18 Sept 2018
Dear Mark, Thank you very much indeed for your great review and for your visit. We are looking forward to your next visit. Best regards

2/10 Terrible

anwir, liverpool

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
The food wasn’t that good the mattress wasn’t comfy it moves a lot .. You have to pay to get a wi fi I will never recommend it to any one of my friends
Stayed 7 nights in Aug 2018
Response from RSUN on 23 Aug 2018
Gracias por su visita

8/10 Good

Verified traveller

Liked: Staff & service
Good location shame about the food
Hotel in great location but the all inclusive food left a lot to be desired and I would t return for that reason
Stayed 7 nights in Jul 2018
Response from RSUN on 4 Aug 2018
We thank you for your visit and for your review; we will pass your comments on to the food and beverage department. Best regards

8/10 Good

Don

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel clean but could do with a refurb
Hotel uses a strange card system for all inclusive drinks. One card =1 glass, will only serve half pints and no more than two drinks at a time, so we couldn't get drinks for elderly relatives without multiple trips to the bar. Only local drinks included in all inclusive. Hotel clean and tidy but starting to look a bit dated. Excellent location right on the beach and half price sunbeds for hotel guests.
Stayed 7 nights in Jun 2018
Response from RSUN on 28 Jun 2018
Thank you very much for your review; we will take your feedback into consideration. We hope to see you back very soon.

6/10 Okay

Verified traveller

Liked: Cleanliness
Stayed 10 nights in Apr 2018
Response from ROYAL SUN on 8 May 2018
Thank you for your review.

8/10 Good

Semjons

Liked: Cleanliness, staff & service, room comfort

6/10 Okay

mark, Maidstone

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Time for a re-furb .
Stayed at the hotel 10 years ago thought it would be good to go back again. Nothing had been done to update the hotel from the first stay very run down bedrooms and bathrooms are falling apart,choice of food was not good and either cold ore under cooked.

6/10 Okay

Noel, Gibraltar

Disliked: Cleanliness, room comfort
Very dated yet weirdly nostalgic.
We got this hotel at the last minute while traveling to Italy. We arrived late just in time for dinner buffet. This hotel is aimed at all inclusive foreign tourist market and stopped serving dinner at 21:30 :( That said the food was ok and the staff were pleasant after they adjusted to us arriving to eat at 21:25. The hotel was quite dated and rather surreal, as was the surrounding area, we felt like we had timewarped to the seventies which was quite enjoyable. The room was not the cleanest room and again very dated but after a long journey from southern Spain we didn't really care to much. If you need a place to stay with a different experience and your not looking for a true 4star hotel then this is ok. If you a bit more picky find somewhere else or just accept it as it is :)

10/10 Excellent

S, Croydon Surrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family loved it
Booked for my Ederly parents they loved it they have been previously. Very good food friendly staff.

8/10 Good

Mike & Traci, London, UK

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely place to stay
We stayed for 5 days Full Board and thoroughly enjoyed our stay. The staff were very friendly and helpful and we couldn't fault them at all. The food was of very good quality and varied a lot during our stay. Overall the hotel was very spacious, clean with a large bar, large reception, 3 pools and situated right on the beach. The only downer is that its situated quite a distance from Barcelona Airport, Cab ride is 120 Euros!! and so we opted for a bus there 12 Euros and a train back 17 Euros. Make sure that your flight home is after 10am as the bus and train service do not start to run till around 7-8am then you're at the mercy of the taxis. Otherwise, a pleasure to stay there

2/10 Terrible

felix, Reading, UK

Disliked: Cleanliness, property conditions & facilities, room comfort
Worst hotel experience for me
room not comfortable. Noise train passing by at night. Mattress and pillow were very unconfortable. No even bin in the room. food in restaurant was like canteen food. They call it catalonia food, but it was bad and I have tasted better ones outside. not recommended.!

8/10 Good

Lizzie, United States

Liked: Cleanliness, staff & service, room comfort
A Great deal right on the Beach!
This hotel has a fantastic location right on the beach. There is a nice patio and terrace area with a pool and pretty dated playground that opens up right to the beach. The train station to Barcelona is a 10 minute walk away. The ride is about an hour and 20 minutes and trains are every half hour or so. The hotel itself is pretty dated. It looks like it was probably beautiful when it first opened, but it is definitely worn now. There is a large game/ bar room with live entertainment. The breakfast buffett is wonderful and has a good selection. This hotel caters mostly to groups. We didn't book our dinner when we booked the hotel. Apparently you have to book ahead of time to eat at the buffett. They still let us eat and pay seperately, but I think it is because we walked in with the rest of the groups and started to eat already. We tried to eat at other buffetts at the nearby hotels, but they wouldn't let us in because we weren't staying there. The boardwalk on the way to the train station has several good restaurant choices. I suggest going there. For the price, this was a phenomenal hotel. Dated for a four star, but honestly all of the hotels in this town looked dated.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
top roual sun Santa Suzanna
I booked 20 ladies into this hotel but when we arrived thy said they did not know we were all one group and we had rooms scatter from 1st to 6th floor. I cannot understand this as they were all booked in my name. Also the price of drinks was way over the top. 8 euro for a Drambuie.

10/10 Excellent

C, Christchurch Dorset

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
fabulous hotel will return again soon
The Royal Sun is situated right on the beach at Santa Susanna so you have the choice of beach or pool. The hotel has fabbulously friendly staff and they are very helpful and determined to make your stay as pleasant as possible. In the height of the season there is an outside and inside bar which helps stop too many people queuing at any one time. The food is excellent and there is a great choice at every meal, they even have vegetarian dishes which is rare for Spain. There are no noisy lager louts at this hotel as this would not be tolerated by the management. We went all inclusive which is good value for money. This is our 4th visit and we will return again.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

6/10 Okay

Wolfgang

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Etwas renovierungsbedürftig
Stayed 3 nights in Oct 2023

6/10 Okay

Rustan

Travelled with group
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Stayed 7 nights in Oct 2023

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Ok paikka
Erinomainen sijainti meren rannalla, huoneet perus+, sängyt ok, aamiainen hyvä, uima-allas on. Hinta huippusesongin ulkopuolella hyvin edullinen.
Stayed 1 night in Oct 2023

10/10 Excellent

Jean Paul

Stayed 14 nights in Sep 2023

8/10 Good

Juana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La habitación muy limpia, la comida variada y buenísima, los camareros un trato agradable y cordial
Stayed 1 night in Aug 2023

6/10 Okay

Carmen

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Para nada es 4 estrellas sobre todo las habitaciines
Stayed 2 nights in Aug 2023

8/10 Good

Yacout

Travelled with family and small children
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
J’ai appréciée le calme, le personnel est accueillant, par contre la Clim collective ne refroidit pas suffisamment et la douche un peu vieille!
Stayed 4 nights in Aug 2023

6/10 Okay

Nabil Ben

Travelled with family, Travelled with family and small children
Disliked: Amenities, property conditions & facilities
Connexion internet médiocre, animations nulles
Stayed 9 nights in Aug 2023

8/10 Good

Jerome

Travelled with family
Liked: Staff & service
Bon alors rapport qualité /prix correct,situation super,l’hôtel est vieillissant les chambre plutôt simpliste,mais bon séjour en famille,le restaurant est un peu cantine mais vu le prix faut pas ce plaindre.Je conseil pour petit budget en tout compris 😉
Stayed 2 nights in Aug 2023

6/10 Okay

Aïda

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Lugar sencillo con necesidad de reforma en lavabos, puertas, aire. Etc. Buen servicio de limpieza, restauración y atención a los niños. Piscina pequeña pero limpia. Muy buena localización, la playa justo salir del Hotel. Para mejorar: compensar a los huéspedes si las instalaciones fallan y sobre todo no echarles las culpas. Ejemplo: Nos quedamos encerradas en la habitación porque la cerradura no iba bien y la persona de mantenimiento insinuó que hacíamos un uso inadecuado porque habíamos intentado girar dos veces la Llave... esa atención no se puede permitir en un 4 estrellas.
Stayed 2 nights in Aug 2023

4/10 Poor

Samir

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Daniel Pérez, Directeur on 7 Aug 2023
Cher Samir,Nous sommes navrés que votre séjour n’ait pas été à la hauteur de vos attentes et nous aurions aimé en savoir plus sur votre déception. Sachez que le confort de nos hôtes est au coeur de nos priorités et que dans ce but, notre équipe est toujours à votre écoute sur place !Nous espérons regagner votre confiance lors d'un prochain séjour. Bien à vous,Daniel Pérez, Directeur

10/10 Excellent

Nicolas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Très accueillant et face à la mer
Stayed 10 nights in Jul 2023
Response from Manager on 31 Jul 2023
Cher Nicolas,Nous vous remercions pour ce retour très positif.Nous avons une grande joie à lire que vous avez apprécié notre établissement face à la mer.Au plaisir de vous recevoir à nouveau,

10/10 Excellent

Luis

Travelled with partner
Liked: Cleanliness, staff & service
Calidad precio correcto.
Stayed 1 night in Jul 2023
Response from Daniel Pérez, Director on 31 Jul 2023
Apreciado Luis,Es genial recibir una reseña tan positiva como la que nos ha dejado. Es fácil deducir de sus palabras que su estancia ha sido realmente agradable y que encontró un precio ajustado a sus gustos para disfrutar de unos días en nuestras instalaciones.Sería muy grato volver a hospedarle en un futuro cercano. Atentamente,Daniel Pérez, Director

8/10 Good

Ana Maria

Travelled with partner
Liked: Staff & service
El cuarto de baño necesita cambiar grifos y los colchones se clavan los Muelles y producen dolor de espalda.
Stayed 2 nights in Jul 2023
Response from Daniel Pérez, Director on 22 Jul 2023
Estimada Ana María,Gracias por tomarse el tiempo de compartir su experiencia en nuestro htop Royal Sun.En primer lugar, nos alegra saber que nuestro servicio cumplió con sus expectativas y agradecemos sus amables palabras al respecto.En cuanto a sus comentarios sobre el cuarto de baño y los colchones, lamentamos que haya experimentado incomodidades durante su estancia. Tenga en cuenta que nuestro hotel tiene prevista una remodelación total en un futuro próximo, lo que incluye la actualización de las instalaciones y el mobiliario. Entendemos que esto no soluciona su experiencia, pero esperamos que en futuras visitas pueda disfrutar de nuestras mejoras.Le agradecemos nuevamente por sus comentarios y esperamos tener la oportunidad de darle la bienvenida en su próxima visita a Santa Susanna.Atentamente,Daniel Pérez, Director

8/10 Good

Javier

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023
Response from Daniel Pérez, Director on 12 Jul 2023
Estimado Javier,Es con gran satisfacción que le agradecemos por su reseña en la cual destaca nuestro excelente servicio e instalaciones, ideales para un merecido descanso.Esperamos volver a contar con su presencia muy pronto. Atentamente,Daniel Pérez, Director

8/10 Good

Maria Jose

Travelled with family
Liked: Staff & service
Hotel anticuado pero que está conservado, con acceso directo a la playa y a un paso de un paseo lleno de tiendas, ocio y restauración. Estancia agradable, el personal es amable. Volvería a este hotel.
Stayed 2 nights in Jun 2023
Response from Daniel Pérez, Director on 5 Jul 2023
Estimada María José,Muchas gracias por tomarse el tiempo de compartir su experiencia en nuestro hotel.Nos hace felices que haya percibido el trato de nuestro personal con el mismo cariño con el que se le ha brindado así como que su estancia haya resultado tan satisfactoria, ha sido un placer recibirle.Entendemos que nuestro hotel es un poco anticuado, pero nos esforzamos por mantenerlo en las mejores condiciones posibles. Nos complace informarle de que estamos planeando una remodelación total en un futuro próximo para mejorar nuestras instalaciones y ofrecer una experiencia aún mejor a nuestros huéspedes.Es fantástico saber que nuestra ubicación privilegiada con acceso directo a la playa contribuyó de modo tan significativo a su bienestar.Esperamos tener la oportunidad de darle la bienvenida nuevamente en su próxima visita a Santa Susanna. Atentamente,Daniel Pérez, Director

4/10 Poor

Kim

Disliked: Cleanliness, property conditions & facilities
Stayed 6 nights in Jun 2023
Response from Daniel Pérez, Beheerder on 4 Jul 2023
Dag Kim,We stellen het op prijs dat u ons beoordeeld heeft.Het spijt ons enorm dat u zo ontevreden was over de hygiëne van ons hotel, dit is nochtans absoluut niet onze standaard. Aarzelt u dan ook niet om dit nog tijdens uw verblijf te melden aan onze receptie, zij hadden u graag een oplossing geboden. Verder hebben we dit intern doorgegeven en ons onderhoudsteam zal dan ook actie ondernemen.In de toekomst staan we graag weer klaar voor u en uw collega's voor een gegarandeerd betere ervaring.Met vriendelijke groeten,Daniel Pérez, Beheerder

10/10 Excellent

jose

Liked: Cleanliness, staff & service, property conditions & facilities
Perfecto para ir en familia, buena comida, gente muy amable, delante de la playa
Stayed 2 nights in Jun 2023
Response from Daniel Pérez, Director on 26 Jun 2023
Estimado José,Al recibir su valoración nos invade un sentimiento de alegría por haberle garantizado una experiencia tan positiva.Gracias por hospedarse con nosotros y por estos minutos que se ha tomado para compartir la buena impresión que se lleva de su experiencia en nuestras instalaciones y, de manera especial, del excelente trato que ha recibido en todo momento.Nuestros chefs también se sentirán felices al saber que han conquistado su paladar.Esperamos tener la ocasión de volver a darle la bienvenida nuevamente. Un saludo,Daniel Pérez, Director