Very pleasant and comfortable stay.
I had 2 minor complaints about this hotel. Firstly, the surface around the lower pool is crumbling and uncomfortable to walk on (but I noted that this already being repaired). Secondly the television reception. Several British channels are available, but at some periods of the day it is impossible to access them, and even when they are available, the signal is frequently lost. Watching TV is a very minor part of out vacation plans, but it is nice to get the news from home occasionally.
It is slightly annoying that credit to the SPG club is only given when booking directly with Starwood. We have stayed at this hotel 4 times but because we book via an agent such as Expedia, we haven't gained any credit.
Comment from Hotel Management
10-Jul-2017 by HRISTINA VLADIMIROVA Personal Assistant to the Gen, Hotel Management
Dear Mat, Thank you for your review. I am very pleased to read that we have met your expectations and that you had an enjoyable stay with us. It is nice to see that you have felt comfortable in our room and that your restaurant experience has lived up to your expectations. However, I regret knowing the Inconveniences that you had with the TV reception and I apologize for that. Your comments are appreciated and will be followed through with the department concerned. We look forward to welcoming you back in the near future.
With best regards,