Lovely 4* Hotel, Small Changes Could Make It 5*
Posted 10-Apr-2017 on Hotels
Overall, a nice 4 star hotel but it is not 5 star. Positives first - staff. They were without exception, brilliant. Attentive, polite, impeccably mannered. We only ate the breakfast buffet but it was also very good. Live music out on the terrance bar was great, really talented musicians. Location was nice, a 5 minute walk down the promenade walk to plenty of restaurants and bars. The overall layout of the hotel is ok, although the hotel does look as though different bits have just been added on over the years in different styles and there are plenty of steps to negotiate. Pools - only one is heated, this is salt water and although fine, got busy as the other was not heated. The green scum all the way around the main pools was not what you expect of 5 stars, pool staff seemed to just say it was normal wear and tear. You had to set up your own pool beds, again not 5 star service (the beds incidentally were plastic loungers, 5 stars should mean better quality furniture) and if you hadn't reserved a bed before 10am against pool rules, you would not get beds! We were upgraded to a suite unbeknown to us which was lovely, spacious and a fantastic balcony. Bathroom was nice, although spa tub didn't work for 2 of our 6 nights. The room smelled musty as if not used for years, and the bedding all smelled rather unpleasant even after changed. The bed was massive but very uncomfortable and noisy each time we moved. We'd go back, but as a 4 star hotel priced accordingly.
Comment from Hotel Management
26-Jun-2017 by Quality department, Hotel Management
We would like to thank you for your detailed review about your recent holiday in our Gran Tacande that you shared with us on Hotels.com. Your feedback is of great value for us!
First of all, we are pleased to read that you found our Staff brilliant without exception. Thank you for mentioning it, they all work really hard to provide a perfect holiday for our guests.
Moreover, it is great that you enjoyed the incredibly varied breakfast in our hotel. For the perfect start of the day our guests can find everything at our breakfast buffet like different types of bread, various cereals, fresh fruits, homemade pancakes, churros, marmalade, salmon and much more and at night they can enjoy the delicious freshly cooked meals in our restaurant.
As for the location, our hotel is located in Costa Adeje with the amazing Playa del Duque and various shopping centres within a few minutes walking distance. We are glad to know that the location of our hotel was ideal for you.
Regarding the pools and the pool area, we are sorry that we could meet your expectations. Our hotel provides 3 pools which are surrounded by gorgeous garden and our pool bar is perfect to have a drink after sunbathing or a dip in the refreshing water.
It is wonderful that your Suit was for your taste and spacious enough with the fantastic balcony. We are apologetic to know about the inconvenience with the hot tub, we would like to assure you that our Technical Service Staff does their best to resolve the issues as fast as they can.
We are also apologetic for the beddings, we forwarded your comment to the responsible department to analyse it and take the necessary measures immediately.
Finally, we hope you to trust again Gran Tacande, as we can strongly confirm that we work hard every day to do our work better than the day before, this is our main goal and we will continue offering our best to our guests.