Rooms may by some be described as dated, but this is a swish hotel, where little has not been thought about and modernity of furnishings and decor are classy rather than sassy: so you get Spanish feel about everything - and that's good. What is DISAPPOINTING are a number odd design faults - pools, and surrounding areas. Whilst clean and attractive looking, the pools are far too shallow for swimming and as a result we saw few adults swimming - a metre to 1.3m is simply mediocre. The beds are far too close together for comfort and privacy. The so-called entertainments team (Animacion) is juvenile in the extreme and unworthy of such a classy hotel. OK for kids, they blast the dreadful studio music ruining any tranquility for adults. It's like Butlins abroad like many European countries today. PLEASE have an area away from the adults and keep their puerile efforts away from the grown ups. One towel only policy is crazy when most 5 star hotels permit two. Enforce the rule on sunbed booking. The rooms are great with comfortable chairs when resting is needed . Well maintained and cleaned every day. Just note a shortage of real rather than decaf coffee. The evening entertainments on half of our night with simply poor local musicians using loud generic backing tracks, with pub musical ability, poor grasp of English lyrics and pandering to the lowest common denominator. Abba and Eagles tribute bands + acrobats & Three Tenors were really good, but the Animacion MCs were awful.
Comment from Hotel Management
14-Jun-2019 by Manager, GF Gran Costa Adeje, Hotel Management
Many thanks for sharing your feedback, this is very important to us as we strive every day to improve our services. Be assured we will review all the issues raised with each individual department and look for improvements for the future.
Despite these issues, we hope you enjoyed your stay with us and thank you for your positive evaluation of our rooms and the high standard of cleaning.
We hope to see you again in our establishment.