Ratings based on 183 Verified Reviews

4.0 out of 5
81% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
3.9 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveller from london

Not 4 star more top end 3 star

Posted 06-Sep-2017
Pros: decent pool but not heated
Cons: more activities and better advertised
Location: only 10 min walk to the beach, lots of activites on the beach
Stayed half board Basic accommodation but clean Basic food, solidly average Good location to beach and shops Free bus to Siam Park Only 20 mins to the airport Friendly staff and helpful Evening entertainment is extremely poor aimed at small children Daily activities were often cancelled and badly advertised. But praise to Sam and Alex who played beach volley ball/ table tennis daily.
Comment from Hotel Management
14-Sep-2017 by Hotel Manager, Hotel Management
Dear joshua, Thank you for your review. We are grateful for your comments.Thank you for choosing us and wish you a wonderful year. Best regards
5 out of 5
Recommended
for Everyone
by A verified traveller from London

great hotel close 2 diff. beaches + swimmingpools

Posted 29-Aug-2017
Pros: There was so much on offer, regarding food as well as entertainment!
Cons: The waste of food in the restaurant, though I do not know how to improve it unless every guest fills their plates with as much as they can eat.
Location: The waves on the beach can be quite strong/high. Reasonably priced tours can be arranged directly in the hotel as well as in the vicinity of the hotel
We had a great experience: I was able to practise my Spanish I was in the process of learning. Staff was patient and understanding, although everybody speaks English. We did not have All Inculive but half board which was entirely sufficient. The food at the Buffetts was plentiful and tasty and catered for every palate and different allergies. (for Breakfast Lactose and Gluten-free was readily available, for Dinner Gluten free also) However this could have been signposted/advertised a little better (maybe a rough map at the entrance?) The dining room is very big and the choice huge! On many occasions the food was prepared individually in front of our eyes. Very impressive. Lovely waiting staff to clear and prepare the tables! The rooms were at a impeccable standard, serviced on a daily basis by very cheerful chambermaids. The only drawback was that we found 1 cockroach on two occasions late at around 23.00 hours. Reception quickly removed them for us. our theory: they were probably due to us leaving the balcony doors open more often in that room. (we had interconnecting rooms (as we requested) on the 8.floor. We saw 2 more on the outside of the other balcony - I'm glad, we left the doors closed at night while using the air condition. The entertainment was very good, when we attended it, because we were also busy, seeing the island.
Comment from Hotel Management
30-Aug-2017 by Hotel Manager, Hotel Management
Dear Jane, Thank you for choosing Best Jacaranda as your holiday destination and for taking the time to share your experiences with us on Expedia. We are delighted to receive such a lovely remark. It would be a pleasure to welcome you again in our hotel. Best regards
4 out of 5
Recommended
for Families
by A verified traveller from suffolk

Nic hotel

Posted 23-Aug-2017
Pros: Spotless
Cons: Kids club and mini disco fairly poor - male staff had much more energy than the female staff at the disco
Location: Close to the beach and Siam park
Room and hotel spotless. Food goo. Staff all friendly and work really hard. Not overly impressed with the kids club but that's my personal preference. More Italians than anyone else , would prefer ore British families but again personal preference.
Comment from Hotel Management
28-Aug-2017 by Hotel Manager, Hotel Management
Dear Dunc, We appreciate your positive comment about our hotel and staff. Best regards, The Management.
5 out of 5
by Adrian

This traveller left a rating score only Posted 01-Jul-2017 on Hotels
5 out of 5
by mollie

Lovely Hotel and Staff

Posted 16-Jun-2017 on Hotels
Really Lovely, amazing pools, the room was also great, with two double beds! We only had breakfast but this was also lovely and fresh. would definitely come back as an all inclusive guest next time!
3 out of 5
by A verified traveller

Good location, dated, unfriendly reception staff,

Posted 25-May-2017
Unwelcome arrival, complaint of filthy dirty Jacuzzi nozzles ignored. Spacious room. Would not return.
Comment from Hotel Management
16-Jun-2017 by Hotel Manager, Hotel Management
Dear Guest, First of all we would like to thank you for spending your holidays in our hotel and that you have shared your opinion. We are really sorry for not being able fulfil your expectations. At the same time we can assure you that we have forwarded your remarks to the concerned departments. For us it is of great importance to improve the services of our hotel in order to provide our customers holidays expected. Please, accept our sincere apologies for the inconveniences during your stay. We hope that you enjoyed the beach and your stay in our beautiful island. Best regards, The Management
4 out of 5
Recommended
for Everyone
by A verified traveller from uk

Posted 22-May-2017
Great hotel and facilities. Staff very friendly and great selection on the buffet food.
Comment from Hotel Management
29-Aug-2017 by Hotel Manager, Hotel Management
Dear simon, Thank you for your comment. We hope to see you back and wish you a good year. Best regards, The Managemnet
4 out of 5
Recommended
for Everyone
by A verified traveller from Wales

Nice hotel close to all amenities

Posted 22-May-2017
Pros: The pool area was spacious with plenty of sun loungers and umbrellas.
Cons: The dining room was overcrowded especially at breakfast Swimming pools needed to be managed better as children were allowed in Adult pool
Location: A stone throw away from shopping centers and restaurants. The Beach was a 5 minute walk
The Hotel was clean and well maintained, rooms were well equipped with a safety deposit box, kettle and fridge.
Comment from Hotel Management
29-Aug-2017 by Hotel Manager, Hotel Management
Dear Shirly, We are grateful for your feedback. It was a pleasure to greet you at Best Jacaranda. We will consider your notices. We wish to welcome you again in Costa Adeje. Best regards, The Management
5 out of 5
Recommended
for Everyone
by A verified traveller

Clean, modern hotel with lovely, helpful staff

Posted 18-May-2017
Just back from a 4 night stay at the Jacaranda. We were very impressed with the room - clean, modern and a great size. Reception staff were extremely helpful. Massive hotel but run very efficiently.
Comment from Hotel Management
29-Aug-2017 by Hotel Manager, Hotel Management
Dear Shona, Our team is thankful for your review. It is a delight to know that our guests are pleased. We look forward to welcoming you at Best Jacaranda over and over again. Best regards, The Management
5 out of 5
Recommended
for Everyone
by A verified traveller from Almeria, Spain

Good hotel with plenty going on

Posted 18-Apr-2017
Cons: Carpeted corridors and more waiting staff in the dining room, also a return to two sitting system at dinner would relieve the congestion at peak time.
Overall an very good hotel but there was the issue of people arriving and departing at unsociable hours with wheeled suitcases making terrible noise on the tiled corridors. There is plenty of activities for children and entertainment in two locations every night.
Comment from Hotel Management
05-Oct-2017 by Hotel Manager, Hotel Management
Dear Carole, We are very pleased to read that you had such a pleasant time in our Hotel Best Jacaranda, and want to thank you for sharing your opinion on Expedia. We are sorry to know that the noise made by other guests arriving was a disturbance for you. We are already looking forward to welcome you again very soon. Brest regards, The Management.