Property entrance

Reviews of Best Western Plus Prairie Inn

2.5 out of 5
Best Western Plus Prairie Inn
1100 Price Road SE, Albany, OR

Reviews

8.2

Very good

Rating 10 - Excellent. 420 out of 915 reviews" "
Rating 8 - Good. 293 out of 915 reviews" "
Rating 6 - Okay. 106 out of 915 reviews" "
Rating 4 - Poor. 57 out of 915 reviews" "
Rating 2 - Terrible. 39 out of 915 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

2/10 Terrible

Sheryl

Liked: Cleanliness
Disliked: Staff & service
Neither the telephone nor the TV worked. I had someone come to my room three times and they never fix the TV and they never fix the phone. I called the front desk from my own cell phone. I finally went to bed having to unplug the TV as it would not turn off. Upon check out, the clerk told me they weren’t supposed to have rented out that room. However, they not only rented it out, they charge me full price for it for two nights.
Stayed 2 nights in Apr 2024
Response from Shawna Smith GM on 15 Apr 2024
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 1 night in Apr 2024
Response from Shawna Smith GM on 15 Apr 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best hotel iv ever stayed at and hassal free
Stayed 1 night in Apr 2024
Response from Shawna Smith GM on 6 Apr 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

6/10 Okay

Phyllis

Business traveller, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Clean, good location, No coffee pods in room. They were all tea. Not running hot water at sink. Shower was nice a hot but the plug in the tub was broken so tub would fill up with water while showering.
Stayed 1 night in Apr 2024
Response from Shawna Smith GM on 3 Apr 2024
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Sherry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Shawna Smith GM on 4 Apr 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful staff and the room was simple cute but clean
Stayed 3 nights in Mar 2024
Response from Shawna Smith GM on 2 Apr 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

Noel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Shawna Smith GM on 27 Mar 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

6/10 Okay

Carol

Stayed 1 night in Mar 2024
Response from Shawna Smith GM on 15 Apr 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
I would have rated excellent with exception to all the work updating the carpet, rooms, noise etc. I will stay here again on my next trip once the updates are finished. The staff were all very nice, even when I had to move rooms because of the room updates going on.
Stayed 4 nights in Mar 2024
Response from Shawna Smith GM on 18 Mar 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

8/10 Good

BRENT

Liked: Staff & service
Hello, expensive for what you got at the hotel. Breakfast was good.
Stayed 1 night in Mar 2024
Response from Shawna Smith GM on 14 Mar 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

8/10 Good

Judith

Travelled with family, Business traveller
Liked: Amenities
Facility is being upgraded. Lots of workman, carpet rolls etc. Everyone very nice. Television remote control did not work. And the phone was dead. Called front desk and she came up. She was the only person on duty in the entire facility. She has no idea. she was very pleasant about it but it didn’t get fixed during the two days I stayed there.
Stayed 2 nights in Mar 2024
Response from Shawna Smith GM on 14 Mar 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

2/10 Terrible

Amber

Travelled with family, Travelled with family and small children
Horrible
Stayed 1 night in Mar 2024
Response from Shawna Smith GM on 7 Mar 2024
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

10/10 Excellent

Aleisha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Shawna Smith GM on 6 Mar 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

4/10 Poor

John

Travelled with pets
Disliked: Property conditions & facilities
The amount of money I was charged for the quality of the hotel should be considered theft. I paid 250 for one night. The bed was in extremely poor condition
Stayed 1 night in Feb 2024
Response from General Manager on 29 Feb 2024
Dear John,Thank you for choosing to stay with us during your recent trip. We're disappointed to read about your experience. Our goal is to provide every guest with comfortable accommodations, and we offer our sincere apologies if that wasn't the case for you. Your comments have been noted and will be discussed with our team. We appreciate your feedback and wish you safe travels ahead.

10/10 Excellent

Bride

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Shawna Smith GM on 4 Mar 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

Tayia

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
It's very close to the airport and there was a lot of dust in the room on basically every surface area... As a former housekeeper of 5 years I was a bit disappointed in the cleanliness of the room but the pool room was clean as well as the lobby.
Stayed 1 night in Feb 2024
Response from General Manager on 25 Feb 2024
Dear Tayia,Thank you so much for choosing to stay with us at Best Western Plus Prairie Inn. While we're delighted to receive such a high rating, we're disappointed to learn there were aspects of your visit where we fell short of expectations. Our goal is to provide every guest with pristine accommodations, and we offer our sincere apologies if your room was anything short of immaculate. Your comments have been duly noted and will be promptly addressed by our team. Nevertheless, we trust this didn't detract too much from your overall experience. The pleasure was all ours, and we hope to welcome you back in the future.

10/10 Excellent

Tony

Stayed 2 nights in Feb 2024
Response from Shawna Smith GM on 21 Mar 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

8/10 Good

Noel

Travelled with family
Stay here all the time. They must’ve been really busy with something because you could hardly find anyone at the front desk but I still like the place.
Stayed 1 night in Feb 2024
Response from General Manager on 20 Feb 2024
Dear Noel,It is always a pleasure to welcome back a valued guest, and we are thrilled to hear that you enjoyed your time with us at Best Western Plus Prairie Inn once again! Thank you for taking the time to leave a review. We'll be sure to discuss your feedback internally to ensure our high standards of hospitality are being met. Take care, and know we are delighted to welcome you back anytime your plans bring you this way.

2/10 Terrible

Jennifer

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Shawna Smith GM on 5 Mar 2024
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. At Best Western we strive every day to provide a superior customer experience. I am sorry we weren’t able to do that for you. We will use the feedback you gave us to implement improvements to ensure we provide a better experience in the future.

10/10 Excellent

James

Stayed 3 nights in Jan 2024
Response from Shawna Smith GM on 20 Mar 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

Sandy

Stayed 1 night in Jan 2024
Response from Shawna Smith GM on 20 Mar 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

Allegra

Stayed 1 night in Jan 2024
Response from Shawna Smith GM on 20 Mar 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

PAVEL

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Shawna Smith GM on 4 Mar 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

Vladimir

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Shawna Smith GM on 5 Mar 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

6/10 Okay

Lisa

Travelled with family
Liked: Staff & service
It was all great except in our room the toilet didnt seem to flush very well
Stayed 1 night in Jan 2024
Response from General Manager on 12 Jan 2024
Dear Lisa,We appreciate your positive feedback about your overall experience, but we apologize for the inconvenience you experienced with the toilet in your room. Your feedback is important to us, and we will address this issue to ensure it's resolved for future guests. Thank you for bringing this to our attention, and we hope to have the opportunity to provide you with a completely satisfying stay in the future.

10/10 Excellent

Lois

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

6/10 Okay

Rosa

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Overnight Getaway
We found someone else’s blood and hair on the sheets when we turned the bed down. The staff is very kind and accommodating . They moved us rooms after we found the sheets dirty.
Stayed 1 night in Dec 2023
Response from General Manager on 10 Jan 2024
Dear Rosa,Thank you for letting us know about your visit. It is great to hear that you found our staff to be friendly and helpful. We apologize the first room did not meet our high cleanliness standards, and we will certainly be working with our housekeeping team to ensure all our guests receive spotless accommodations. Please allow us another opportunity to host you in the future; we want to meet and exceed your expectations.

10/10 Excellent

Derrick

Stayed 1 night in Dec 2023

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Scott, Auburn

Breakfast was wonderful. The room was great and having some soup available in the evening meant we could stay in. Highly recommend!
Stayed 1 night in Dec 2023
Response from Shawna Smith GM on 4 Mar 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

8/10 Good

Kenda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Shawna Smith GM on 4 Mar 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

Kirk

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk service was excellent at check-in.
Stayed 1 night in Dec 2023
Response from General Manager on 26 Dec 2023
Dear Kirk,Top-notch service is something we pride ourselves on, and we are thrilled to see that this was the highlight of your visit. We will certainly pass along your praise. Come back and visit us again anytime at Best Western Plus Prairie Inn.

4/10 Poor

Griselda

The mattress was horrible in the king suite
Stayed 1 night in Dec 2023
Response from General Manager on 22 Dec 2023
Dear Griselda,We know how important a comfortable night's sleep is, so it's unfortunate to hear that you didn't enjoy our mattress. Our team is always looking for ways to improve, so we will be sure to discuss all of your comments internally and make changes where necessary. Thank you, and we hope to see you again soon.

10/10 Excellent

Guillermo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The cleanliness of the whole are spec i the dinning room and the breakfast variety
Stayed 2 nights in Nov 2023
Response from General Manager on 8 Dec 2023
Thank you for sharing your experience at Best Western Plus Prairie Inn. Maintaining a clean and welcoming environment is a top priority for us, and we're delighted that our cleanliness exceeded your expectations, especially in the dining room. It's great to hear that you enjoyed the breakfast variety as well. Your satisfaction is important to us, and we look forward to providing you with another exceptional experience in the future.

10/10 Excellent

Trevor

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, quiet and comfortable
Very clean quiet hotel w froendly staff amd good breakfelast. Large room w comfortable bed.
Stayed 1 night in Dec 2023
Response from General Manager on 5 Dec 2023
Dear Trevor,Thank you for sharing your experience with us! We're delighted that our clean, quiet environment and friendly team contributed positively to your stay. It's also great that you enjoyed our satisfying breakfast. We appreciate your feedback and look forward to welcoming you back to Best Western Plus Prairie Inn for another pleasant stay.

10/10 Excellent

Randy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Anthony

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
2 thumbs up!!
Everything was very nive and clean. The staff did a fantastic job decorating for the season.
Stayed 1 night in Nov 2023
Response from General Manager on 15 Nov 2023
Dear Anthony,Thank you for sharing your comments with us. We are delighted to know that you fully enjoyed your visit and appreciated our clean accommodations and beautiful decor. It was a pleasure hosting you, and we hope to see you again soon!

4/10 Poor

Colby

Travelled with family and small children
Liked: Cleanliness, staff & service
The pool was closed again. The jacuzzi didnt work in our room and the tv kept glitching. The breakfast was amazing though.
Stayed 1 night in Nov 2023
Response from General Manager on 8 Nov 2023
Dear Colby,Thank you for appreciating the fantastic breakfast at our hotel. We're genuinely sorry about the issues you encountered with the hot tub and television. Rest assured, we're looking into these matters to ensure they're addressed promptly. Your comfort and satisfaction are our top priorities, and we're committed to making your next stay flawless.

10/10 Excellent

james

Liked: Cleanliness, staff & service, property conditions & facilities
Good breakfast, clean room and friendly staff.
Stayed 1 night in Oct 2023
Response from General Manager on 2 Nov 2023
Dear James, We appreciate your kind words and the excellent rating for our hotel. It's great to know you enjoyed our good breakfast, found your room clean, and got to interact with our great staff. We look forward to hosting you again in the future for another wonderful experience.

6/10 Okay

Melody, Georgetown

Travelled with partner
Liked: Cleanliness
It was comfortable enough, but they were refurbishing the whole first floor, so it was a big mess. Service and food were just ok.
Stayed 3 nights in Oct 2023
Response from General Manager on 29 Oct 2023
Dear Melody,Thank you for taking a moment to share your experience. We apologize for any inconvenience caused by our current upgrades, and we appreciate your input. It is our hope that we will have an opportunity to impress you during a future visit.

6/10 Okay

Christopher, oregon city

Liked: Cleanliness, staff & service
Overpriced for what you get.
Stayed 1 night in Oct 2023
Response from General Manager on 18 Oct 2023
Dear Christopher,Thank you for choosing our hotel during your travels. We aim to provide comparable rates for our market and believe we deliver great value; nonetheless, your input is appreciated. Our team hopes you had a restful night's sleep and a safe trip home. Thanks for your review, and it would be a privilege to host you again.

10/10 Excellent

Casey

Travelled with family, Travelled with family and small children, Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was clean and quiet. Easy access for my pups to use the grass and the Breakfast was wonderful. Thank you for a comfortable stay.
Stayed 2 nights in Oct 2023
Response from General Manager on 17 Oct 2023
Dear Casey,Thank you for the outstanding rating of your recent stay at Best Western Plus Prairie Inn. We're glad you enjoyed your visit with us and our clean and quiet facility, pet-friendly atmosphere, and delicious breakfast. It would be our pleasure to host you again in Albany, so come back soon!

10/10 Excellent

Billy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was very nice clean and kept up. Loved the variety on the breakfast every morning. Enjoyed our stay
Stayed 4 nights in Oct 2023
Response from General Manager on 16 Oct 2023
Dear Billy,We're delighted you enjoyed your stay at Best Western Plus Prairie Inn! It's great to know that our clean rooms and delicious breakfast helped make your visit memorable. Please come see us again soon.

10/10 Excellent

Raymond

Travelled with partner
Liked: Amenities
Great place, good breakfast, courteous and helpful staff
Stayed 1 night in Oct 2023
Response from General Manager on 16 Oct 2023
Dear Raymond,Thank you! It's reviews like yours that make our day. We know how important an awesome staff and a good breakfast are, so it's a pleasure to hear we were able to help you start your day on the right track. We look forward to having you join us again at Best Western Plus Prairie Inn.

10/10 Excellent

William

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent All Around
Happy employees. Clam chowder was served at 5pm. Breakfast was served at 6am. The bed was comfortable and the room was clean. The hotel is also pet friendly which was another plus since I was traveling with my dachshund.
Stayed 1 night in Oct 2023
Response from General Manager on 9 Oct 2023
Dear William,Thank you for your stay at Best Western Plus Prairie Inn as well as your wonderful, five-star review. We know that our furry friends are part of the family, so we are happy to help accommodate your needs to have them join you. We are also thrilled to know you enjoyed our delicious food, clean accommodations, and wonderful staff. We look forward to having you stay with us again the next time you are in the area.

10/10 Excellent

Aaron

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was amazing. Front desk was warm and helpful.
Stayed 2 nights in Oct 2023
Response from General Manager on 8 Oct 2023
Dear Aaron,Our friendly staff works hard to ensure all our guests feel welcome and will be glad you appreciated their exceptional service. Thank you for your kind words. Please come stay at Best Western Plus Prairie Inn again the next time you're in the area.

8/10 Good

Mike

Liked: Cleanliness, staff & service, room comfort
All too short to fully enjoy all the comforts of the Prairie Inn
Stayed 1 night in Sep 2023
Response from General Manager on 4 Oct 2023
Dear Mike,Thank you for choosing Best Western Plus Prairie Inn for your recent stay. We are delighted you enjoyed your time with us despite the limited opportunity to experience all our amenities. We appreciate your patronage and look forward to the possibility of hosting you again soon for a more extended stay.

8/10 Good

Russell

Stayed 6 nights in Sep 2023

8/10 Good

Carol

Travelled with family
Disliked: Amenities
Needs update.
Stayed 1 night in Sep 2023
Response from General Manager on 28 Sept 2023
Dear Carol,Thank you for sharing your feedback. We understand the importance of a refreshing environment and appreciate your insights. Our goal is to continuously improve and offer our guests a memorable experience. We hope that the rest of your stay was not hindered by this issue, and we hope to welcome you back for a more improved stay in the future.

2/10 Terrible

Jason

Fraudulent check in
Stayed 2 nights in Sep 2023
Response from General Manager on 28 Sept 2023
Dear Jason,It was disappointing that you chose not to stay with us this time around, and we were surprised to read your remarks. If you have concerns regarding your reservation, we encourage you to reach out to Expedia, as they will be best equipped to assist you. That said, do not hesitate to reach out to us as well, as we'd be happy to provide you with further information or clear up any misunderstanding.