Ratings based on 734 Verified Reviews

4.1 out of 5
87% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.0 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 10-Oct-2017
Pros: Clean and modern.
Cons: We had a slight issue with the AC on our second night but not unbearable.
Location: Great for shopping, restaurants and the Train.
We had an early flight into Milan and the hotel staff was able to accommodate our early arrival. We had our room upon check-in in the early am. The complimentary breakfast was terrific. The rooftop seating area had a breathtaking few of Milan.
Comment from Hotel Management
11-Oct-2017 by The Management, Hotel Management
Dear Guest, Thank you for your lovely feedback. It is pleasing to read such praising comments about the service and hospitality that the team provided during your stay with us. We look forward to welcoming you back very soon. Yours sincerely, The Management
5 out of 5
Recommended
for Everyone
by A verified traveller from new jersey

Excellent hotel.

Posted 08-Oct-2017
This was an exceptional stay. Great hotel. Outstanding spa. Very comfortable beds.
Comment from Hotel Management
09-Oct-2017 by The Management, Hotel Management
Dear Alexander, Thank you so much for your review. I am very happy to know that you had a very enjoyable stay at the BEST WESTERN PLUS Hotel Galles and I will be looking forward to your next visit. Kind Regards, The Management
5 out of 5
Recommended
for Everyone
by A verified traveller from London

Great location in great City

Posted 30-Aug-2017
Pros: Location. Lunch. Pool.
Cons: Breakfast.
Location: highlights of our Milan trip were: AC Milan at the San Siro, climbing to the Duomo roof, Da Vinci's beautiful Last Supper, walking in Castello park.
This hotel is well located. There is a metro stop right outside, but it is also possible to walk to the Duomo area, and it's only a short taxi ride from Linate airport. The rooms are cool (essential in August) comfortable and well equipped. The roof terrace has great views over the city. The pool and gym are small but very pleasant. We had a very good lunch in the sixth floor restaurant but we were disappointed by the breakfast there.
Comment from Hotel Management
04-Sep-2017 by The Management, Hotel Management
Dear Katy, Thank you for your excellent review! We appreciated your very positive feedback and glad to know that you did like our hotel and your stay with us. We will look forward to hosting you again on your next trip to Milan! Kind Regards, The Management
4 out of 5
Recommended
for Everyone
by A verified traveller from london uk

Very nice hotel close to good shopping area

Posted 25-Aug-2017
Nice hotel only the air-con was struggling to keep below 25c would have been nice to walk into a cool room. Might be the room we stayed but overall its good value for money and location in milan
Comment from Hotel Management
30-Aug-2017 by The Management, Hotel Management
Dear Robin, thank you for giving us your feedback and for telling us the problems you had with the air con. Our guests' comments are very important to improve our service. We hope to welcome you again in the future. Best Regards, The Management
5 out of 5
Recommended
for Everyone
by A verified traveller from San Diego, CA

Great hotel near Metro

Posted 23-Aug-2017
We stayed one night in Milan to see the last supper, walk around near the Duomo, do laundry and catch a train in the morning. The Hotel Galles, while a bit on the expensive side, is super nice, only *steps* to the metro, and has *free* self-service laundry facilities (you need your own soap). The breakfast buffet is reasonable as well.
Comment from Hotel Management
30-Aug-2017 by The Management, Hotel Management
Dear Sue, thank you for giving us your opinion. We are really glad to know that your experience with us was pleasant and we hope to welcome you back in the future. Best Regards, The Management
5 out of 5
Recommended
for Everyone
by A verified traveller

Location and neighborhood great

Posted 06-Aug-2017
Pros: Location, cleanliness, staff help, comfort.
Cons: Bigger shower stall.
Location: Nice deli across the street. Buy a bottle of wine, cheese, bread, pastries, sandwiches.
Hotel Galles is located for easy access to Metro (subway) which is steps away from hotel entrance, three blocks to Central Station (trains), restaurants, shopping. Concierge was readily available for help. Breakfast buffet was a true buffet with hot dishes. Staff will make a "take away" bag of cheese, crackers, etc. if your schedule conflicts with buffet times. Linens, bed, pillows (one hard, one soft) closet, safe, decor, USB outlet, A/C, housekeeping, quietness, blackout shades, toiletries, speed of hot water for sink, elevator speed, lobby = all great. Buy 48 hour Metro pass at front desk. Negatives: Early Free Breakfast (4am-7am) was essentially from vending machines. Forget it. Ask for bag of goodies. Shower stall is very small and slippery. Room to stand but don't try to bend.
Comment from Hotel Management
07-Aug-2017 by The Management, Hotel Management
Dear Guest, thank you for this wonderful review! Your kind words are a big reward for all of us who everyday work to give our guests the best service and the best welcome. We are looking forward to welcome you again for your next trip in Milan. Warmest Regards, The Management
5 out of 5
by claire

Great stay

Posted 19-Jul-2017 on Hotels
Staff were lovely and helpful, great facilities.
Comment from Hotel Management
21-Jul-2017
Dear Claire, Thank you for your lovely feedback. It is pleasing to read such praising comments about the service and hospitality that the team provided during your stay with us. We look forward to welcoming you back very soon. Yours sincerely, The Management
4 out of 5
Recommended
for Everyone
by A verified traveller

Well located. Close to train station and city cent

Posted 25-Jun-2017
Pros: Location
I have stayed at this hotel before. Well located. Good staff and clean.
Comment from Hotel Management
12-Jul-2017 by The Hotel Staff, Hotel Management
Dear Guest, we are glad to know that you chose us again for your stay in Milan and we hope to welcome you again in the future. Best Regards, The Management
4 out of 5
by Karim

Stay close to central station

Posted 18-Jun-2017 on Hotels
Great location. Close to metro and central station. Hotel could use some modernisation.
Comment from Hotel Management
12-Jul-2017
Dear Karim, Thank you for your positive feedback. We are happy to know that your stay with us was enjoyable and we hope to welcome you back in the future. Best Regards, The Management
5 out of 5
by A verified traveller

Posted 04-Jun-2017 on Hotels
Comment from Hotel Management
07-Jun-2017 by Andrea Vedovotto, Hotel Management
Dear Guest, thank you for your positive rating. Best Regards, Davide Giacalone General Manager