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Reviews of Hotel Penzance

4 out of 5
Hotel Penzance
Britons Hill, Penzance, England

Reviews

8.8

Excellent

Rating 10 - Excellent. 219 out of 383 reviews" "
Rating 8 - Good. 109 out of 383 reviews" "
Rating 6 - Okay. 32 out of 383 reviews" "
Rating 4 - Poor. 16 out of 383 reviews" "
Rating 2 - Terrible. 7 out of 383 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Poor

Bev

Disliked: Staff & service, amenities, property conditions & facilities
Has the hotel had a change of ownership? Because loads differed from the older reviews (which were really great). Plus, many of the facilities promised simply don't exist - as if there's been a huge cost-cutting exercise. Both the hotel website AND EXPEDIA need to update the hotel's offerings as they are incorrect. * No warm welcome with a glass of bubbly (just a deserted reception & then a man demanding to see my ID! (Reception was unmanned, no-one to ask about things) * No blackout curtains in room (roller blinds) * No premium Egyptian cotton bedding (just standard hotel satin-stripe) *No espresso maker (just standard kettle, sachets, etc) *No free bottle water (just tap water in a bottle) *No designer toiletries (just pump action bottles locked into bathroom walls) *No chocolates in room (just crisps, nuts & biscuits) *Towel rail & room light not working *Ashtrays outside breakfast room window with cig butts floating in rainwater *Terrible breakfast (NOTHING LIKE THE WEBSITE PHOTO - no artisan-style rolls & breads, no continental meats, no cheese, no melon slices, no deli items) - inedible overcooked bacon & sausage, eggs with broken yolks, choice of sliced white or brown bread only *CHEF, WHEN ASKED, SAID THEY NO LONGER DO THE LAVISH BREAKFAST ON THE WEBSITE This hotel needs RE-GRADING - it's no longer 4-star - and Expedia & the hotel website need to update the hotel offerings & hotel needs to remove the lavish breakfast photo & welcome with glass of bubbly.
Stayed 2 nights in Mar 2024

6/10 Okay

Andrea

Travelled with family
Liked: Staff & service
Let me start by saying all the staff were very pleasant and efficient. The dinner both nights was absolutely delicious. The breakfast was also fresh and tasty. However, our room was much in need of a makeover: one of the wall lights was flickering; the heated towel rail in the bathroom didn’t work so was freezing and towels didn’t dry; there was mould in the bath/shower; very dated shower fixture over bath. Needs tearing out and starting again. The room was also small with dated, dark wooden furniture. Disappointing.
Stayed 2 nights in Feb 2024

10/10 Excellent

Xinlan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

4/10 Poor

Warren

Business traveller
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Won’t be going back.
The hotel has changed management and not for the better. Breakfast was always a feast but is now cooked in the dining room and takes forever. The front door does not close properly so the wind howls through the building rattling doors all night
Stayed 3 nights in Dec 2023

10/10 Excellent

William

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
People and service were friendly and caring. No hassles and any inconvenience quickly dealt with. The hill is a challenge if walking with luggage, but exercise after a train ride was welcomed.
Stayed 4 nights in Dec 2023

10/10 Excellent

Andy

Stayed 1 night in Dec 2023

10/10 Excellent

Lauren

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I can not fault our stay at Hotel Penzance. We were warmly greeted at reception on check-in and personally taken to our room. Our room had superb sea views, and a very comfortable bed and bathroom. Breakfast was excellent, all fresh produce and excellent service. We will certainly be returning if we are in the area again.
Stayed 1 night in Nov 2023

8/10 Good

Andrew

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I only stayed one night but it was obvious that the whole experience was set up on customer satisfaction. Very pleasant and would definitely stay there again .the only slight criticism was the water system was quite load but that could easily be rectified with a few simple tweaks.I would recommend it to friends.
Stayed 1 night in Nov 2023

10/10 Excellent

Larry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient to downtown. Excellent breakfast and dinners as well. Charming mid-century decor in our room.
Stayed 4 nights in Oct 2023

4/10 Poor

Christopher

Travelled with partner
Disliked: Property conditions & facilities
How this hotel has been given a 4 star rating is outrageous. I remember my stays over 40 years and have been really satisfied all round. Now under new ownership the standard is appalling. Room 2 with badly stained carpet entering the bathroom. Shower that floods up to the toilet. Marks on the bathroom wall from an adhesive fitting no longer there. No effort for room service other than to make up beds. Move furniture to plug in a kettle. I will not be staying there again.
Stayed 3 nights in Nov 2023

4/10 Poor

Russell

Business traveller
Liked: Cleanliness, room comfort
Disappointing
Positives Room was comfortable with a nice sea view. Negatives Car parking charges were an unnecessary add on, food was well overpriced for average quality and the breakfast was awful, Scrambled egg was like porridge.
Stayed 1 night in Oct 2023

10/10 Excellent

Kathleen

Stayed 1 night in Oct 2023

2/10 Terrible

Jack

I booked this hotel online, at Expedia. for a stay next 23rd of May 2024. I immediately received an e-Mail confirming my booking for the end of October 2023, the very next day. This was not convenient since I live 5000 miles away and did not want to be in Cornwall the next day. I immediately contacted Expedia to ask them to correct the mistake. They contacted the hotel who said that I was a 'no show' and would not correct the mistake. That's where it lies now. I am out by 150 pounds. If that is the way this hotel conducts its business, it does not deserve to prosper. Dr Jack Wynters
Stayed 1 night in Oct 2023

10/10 Excellent

Cornelius

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Hetal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay with stunning view
The hotel staff was very welcoming and made us feel home as soon as we arrived. It was our very first time in Penzance and we loved it every second we spend here. Reception, chef and housekeeping all the staff was very friendly and helpful. We are really pleased with their service. Thank you so much for having us.
Stayed 2 nights in Oct 2023

10/10 Excellent

Joann

Stayed 3 nights in Sep 2023

10/10 Excellent

Jean-Marc

Liked: Cleanliness, staff & service, property conditions & facilities
Well situated, staff was very friendly and accommodating. We had a very good diner and breakfast was excellent.
Stayed 1 night in Sep 2023

6/10 Okay

Mandy

Liked: Cleanliness, room comfort
Disliked: Staff & service
Stayed 1 night in Aug 2023

6/10 Okay

Rosemarie

Stayed 3 nights in Aug 2023

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Ramon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

8/10 Good

Christopher

Liked: Cleanliness, property conditions & facilities, room comfort
Well presented hotel
This place has a lot going for it. Views were great and the rooms were really nice and well presented. It was let down by poor service in the restaurant - half the menu was unavailable. Also my parents had water leaking into the bathroom when it rained. EV charger was extremely useful.
Stayed 2 nights in Aug 2023

6/10 Okay

paul

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointing
Sadly for a 4 star hotel the hotel Penzance fell below par . We arrived 50 minutes early to be told ‘you’re a bit early for check in’ no offer to wait in a lounge etc. the list then begins, no access to food or drink outwith dining room hours which was 6:30-9:30 am & pm. No room service. The rubber bath mat was filthy, room keycards needed charged minimum daily. The breakfast chef wore jeans & a sweatshirt while cooking your eggs in the dining room. The pre printed menu was not what was available. You couldn’t put your meal or drinks on your room tab as it was a separate business from the hotel. The front desk was hardly ever staffed - a notice was there telling you a number to phone if you needed someone - problem is there was no phone provided and it was highly possible to have left your phone in your room & you were locked out because of the faulty room key cards. I don’t know how this hotel met a 4 star criteria
Stayed 5 nights in Aug 2023

8/10 Good

Susan

Stayed 1 night in Aug 2023

8/10 Good

Tatjana

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was so good, clean, nice location, beautiful view
Stayed 2 nights in Aug 2023

6/10 Okay

Silke

Travelled with group
Liked: Room comfort
Disliked: Staff & service
Sad
We were sad to see the exterior of what once was a lovely garden with pool. The hanging baskets have been dead for a long time, some of the furniture was rotten and the weeds around the pool were so extensive that one couldn't see the paving. There were fab pots that were empty and very unappealing to see from the terrace. The glasses and ashtray from one morning were still there early evening without wiped table... the breakfast offering was dire... old croissants, nearly off fruit, anything warm was extra to pay for and the boys serving need to learn to smile now and then. The girls were lovely but front of house was disappointing. The price for the night did not reflect the charm of the property one would expect from seeing the pictures nor some of the service.
Stayed 2 nights in Aug 2023

6/10 Okay

Kimberly

Liked: Cleanliness
Disliked: Staff & service
Stayed 4 nights in Jul 2023

8/10 Good

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023

10/10 Excellent

Kevin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
very pleasant staff both in the hotel and restaurant
Stayed 1 night in Jul 2023
Response from Hotel Penzance on 21 Jul 2023
Thank you for your review Kevin, we are glad that you enjoyed your stay!

8/10 Good

Boris

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Views
Stayed 2 nights in Jun 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023

10/10 Excellent

David

Stayed 1 night in May 2023

10/10 Excellent

Betty

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This is a beautiful classic building with an elegant, yet homey feel. The staff were attentive, hospitable and accommodating. The food was very good. We had some unusual travel needs which the staff helped to resolve.
Stayed 1 night in May 2023

8/10 Good

Rod

Stayed 1 night in Apr 2023

4/10 Poor

Cathy

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not a 4 star. Black mold in bath. Sky light in bath nasty. Staff very hard to find for checking/out. No lift. Mediocre food. Lovely sea view a garden. But overall, disappointed and very surprised with 4 star rating
Stayed 1 night in Apr 2023

10/10 Excellent

Mary Jane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

4/10 Poor

Lua

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
We stayed here in October 2020 and had a lovely relaxing time. Everything was great despite CoVid restrictions food, service, staff all worked really well and the restaurant was excellent. This is why we chose to return for a post Xmas and nee year break. Disappointing from arrival onwards. The receptionist Terry was pleasant enough but despite our phoning ahead to describe a five hour delay on the M5 and arriving exhausted, he didn’t have the sense to allow us to go to our rooms to freshen up, settle etc. we had to go through the whole checking and full payment for our holiday up front before even using the loo. The superior double room was not nearly as plush and nice as the room we’d had before with serious crack in bathroom floor tiles and furniture that didn’t close either drawers or doors properly. The view was good but restricted. The bed was clean and comfortable and maid service very good every day but the sheets were not changed at all during our five night stay which got a ‘four star’ hotel was unusual. There were Christmas lights outside our window that flashed manically across the bedroom ceiling but once requested the following morning were switched off at night so they did resolve that problem quickly. My husband had an ok but not great breakfast at £15.95 which he had to pay for immediately, before leaving the restaurant, rather than adding to our room. Again unusual. We didn’t eat in the restaurant after that as the recent reviews were all poor so we walked.

4/10 Poor

Peter, Brighton

Travelled with partner
Disliked: Cleanliness, staff & service
New inexperienced owners and it showed. The Hotel was & room was fine. Towels and view are very good. A few hairs that were not ours, showing cleaning could be improved. The main issue was the restaurant, if you are a woman expect to be treated as invisible. The man & only the man is asked what they would like for breakfast, whether they want tea, milk etc etc. The menu is totally confusing that can only be deemed as taking as much money off the customer as possible. Breakfast is Not included in the price & everything is fried. It could be so good but inexperience & thinking they are blinding the customers for getting as much money out of them is too obvious. We found an excellent family run restaurant in the Penzance that concentrated on service, good ingredients & great value for money, who cared about the customer. Cared about repeat business, not fleecing everything they can out of the customer.

10/10 Excellent

Gail

8/10 Good

Kerry

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Great location, beautiful property with water view
Great location and a beautiful renovated property with lots of lovely places to sit and enjoy. The food in the restaurant was outstanding, as was the view. It is worth noting this property is situated at the top of a steep hill and does not have lifts.
Stayed 4 nights in Sep 2022

8/10 Good

Rodney

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location, View and staff were excellent.
Stayed 1 night in Sep 2022

6/10 Okay

Nadya

Liked: Cleanliness
Really not worth the price
Hotel Penzance is overpriced for what you get. A dated hotel that could use a little TLC. The hotel should provide free parking and could use some in room air conditioning units to make a more comfortable stay.
Stayed 1 night in Sep 2022

8/10 Good

Sheikh

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel, decent staff. Foods a bit expensive for what it is but that’s about the only thing.
Stayed 2 nights in Sep 2022

10/10 Excellent

Kezia

Stayed 1 night in Sep 2022

6/10 Okay

Tamara

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 1 night in Aug 2022

10/10 Excellent

samuel

Stayed 4 nights in Aug 2022

8/10 Good

Donna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was lovely, food amazing. Lovely deco inside and staff really friendly the only thing I would say is change your hanging baskets dead flowers are not attractive and really do let the outside charm down.
Stayed 1 night in Aug 2022

6/10 Okay

Stephanie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Quaint, old fashioned hotel with great views. Very slow check-in, over 30 minutes. Person on reception also showed customers to their room which caused a backlog. In general some TLC needed. Slow service in restaurant, again due to lack of staff though all staff in hotel were very pleasant and helpful. The room though nicely decorated smelt musty so windows needed to be kept open.
Stayed 2 nights in Jul 2022

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022

2/10 Terrible

Marc

Stayed 1 night in Aug 2022