Exterior

Reviews of CABINN Metro Hotel

2 out of 5
CABINN Metro Hotel
Arne Jacobsens Allé 2, Copenhagen

Reviews

7.8

Good

Rating 10 - Excellent. 765 out of 2410 reviews" "
Rating 8 - Good. 969 out of 2410 reviews" "
Rating 6 - Okay. 400 out of 2410 reviews" "
Rating 4 - Poor. 159 out of 2410 reviews" "
Rating 2 - Terrible. 117 out of 2410 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

4/10 Poor

Sung

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The room and the bathroom are so tiny. The price is not worth it.
Stayed 1 night in Mar 2024

2/10 Terrible

Orlandy

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked for February 3 by mistake, trying to book for April 14 and then tried to change the date within 10 minutes of realizing my mistake. They refused to help me change the reservation and took my money. All I was trying to do was switch the date.

8/10 Good

Robert

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Cabinn Metro on 1 Feb 2024
Hei Robert,Thanks for your review.We hope to see you again.Best regards,Cabinn Metro

10/10 Excellent

Ulrik

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great place for what it is, meaning a place to sleep and a shower. This is not a 5-star resort hotel with restaurants etc but the staff are very friendly and helpful. Rooms are comfy, well equipped.
Stayed 2 nights in Dec 2023
Response from Cabinn Metro on 1 Feb 2024
Hello Ulrik,Thanks for your review.We are gratefull to know that you liked your stay and the staff.We also look forward to see you again.Best regards,CABINN Metro

6/10 Okay

Andrew

Liked: Cleanliness
Very surprised at how small the "cabin" was. The shower and toilet were about 2 feet apart from each other. No frige or microwave. The very minimum for a hotel stay. Comfy enough bed. Hot water shower, some privatcy, and some nice smelling soap packs. Good forca long layover or 1 night stay.
Stayed 1 night in Dec 2023

10/10 Excellent

Melanie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Zaza on 20 Dec 2023
Hello Melanie,Thanks for your review.We hope to see you again.Best regards,Cabinn Metro

10/10 Excellent

Fateh

Stayed 1 night in Dec 2023
Response from Zaza on 14 Dec 2023
Hello Fateh,Thanks for your review.We hope to see you again.Best regards,Cabinn Metro

6/10 Okay

Kathryn, Sacramento

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Zaza on 14 Dec 2023
Hello Kathryn,Thanks for your review.We hope to see you again.Best regards,Cabinn Metro

6/10 Okay

Lasse Vigh

Business traveller
Disliked: Room comfort
Stayed 1 night in Dec 2023
Response from Zaza on 8 Dec 2023
Hello Lasse,Thank you for your review.Hope to see you again :)Best regards,Cabinn Metro

10/10 Excellent

Johan Froi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Zaza on 5 Dec 2023
Hej Johan,Tusind tak for din anmeldelse.Vi håber at se dig igen :)Venligste hilsner,Cabinn Metro.

8/10 Good

Annabel

Liked: Cleanliness, staff & service, property conditions & facilities
Surprisingly not too thin walled or loud, good location and comfortable bed/decent price point. Helpful staff and pleasant ambiance, good wifi. Downsides are: shower has no bottom barrier so whole tiny room/toilet area gets soaked; lotsa smokers outside the property—in front and in alleyways; and, they sell inexcusably horrible coffee…and I mean totally undrinkable! I was shocked. Not a nice way to save $ and the staff deserve better. Please: Invest in decent coffee/makers. Get a quality vending machine if nothing else. Copenhagen has tons of good coffee. There is no justification for this. And it should definitely not be sold to patrons.
Stayed 2 nights in Nov 2023

10/10 Excellent

Damian

Stayed 1 night in Nov 2023
Response from Zaza on 5 Dec 2023
Hello Damian,Thanks for your review.We hope to see you again :)Best regards, Cabinn Metro

6/10 Okay

Annahita, Coppell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a perfect place for one or two nights maximum! The room are ultra small, like a train compartment, so best if you are a solo traveler and a small person. The toilet/Shower are miniature. You can literally be sitting on the toilet and shower simultaneously! It is spotless clean! There is street noise, even on the 9th floor. You can hear people in the hallway so bring earplugs. Luckily, I was just there for one night.
Stayed 1 night in Nov 2023

10/10 Excellent

Darren

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. Had all of the amenities and a nice gym. Close to the train station as well.
Stayed 3 nights in Nov 2023
Response from Sandra on 14 Nov 2023
Thank you for your positive feedback! We're delighted to hear that you enjoyed your stay at our hotel and found it to be nice. It's great to know that you appreciated the amenities we offer and enjoyed our gym facilities. The proximity to the train station is an added convenience, and we're pleased it contributed to a positive experience for you. If you have any further comments or if there's anything specific you'd like to highlight, please feel free to share. We look forward to welcoming you back to our hotel in the future!

10/10 Excellent

Teresa, Clermont

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great, and easy walking to Royal Arena. Yes, the rooms are small, but, that's the whole concept. The beds are small but actually quite comfortable. Everything was clean, and there is a smokers cabin on the patio. I read the reviews before staying, and we had none of the issues that others have reported. It is next to Fields Shopping Plaza, and there is a Burger King near the arena. There are also bus and train stops nearby.
Stayed 1 night in Oct 2023
Response from All the best - Reception on 31 Oct 2023
Dear TeresaThank you so much for your amazing review!We really appreciate your kind words and we all hope to be able to welcome you again at Hotel Cabinn Metro.

10/10 Excellent

Chinedu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place lovely ...Of course coning from Canada, the rooms were on the very small end. My room actually had a bunk bed. It located basically a less than 5 minute walk from Field's Shopping Mall. I stayed for 3 nights and picked up my groceries from a very affordable (by Nordic standards ) grocery store in the mall (BILCK?). . If you're staying a while , pay for the buffet breakfast. . Its very close ro the train station feom the airport and the same line runs to Malmo, Sweden also . . Go ahead and book, you'll enjoy it.
Stayed 3 nights in Oct 2023
Response from Cabinn Metro on 2 Nov 2023
Dear Chinedu, Thank you so much for taking the time to leave us a positive review! We are thrilled to hear that you enjoyed your stay at our hotel. We hope to welcome you back again soon for another wonderful experience!

8/10 Good

Raquel

Liked: Cleanliness, staff & service, property conditions & facilities
Very small but okay for price and a overnight. Not for a long stay.
Stayed 1 night in Oct 2023
Response from Sandra on 14 Nov 2023
Thank you for your feedback. It's good to hear that the accommodation was suitable for an overnight stay and that you found the price reasonable. We understand that smaller rooms may be more suitable for short stays, and we appreciate your understanding.If there are any specific aspects you'd like to highlight or if there's anything we can do to improve the experience for future guests, please feel free to share your suggestions. We value your input and hope to have the opportunity to welcome you back for any future overnight stays.

6/10 Okay

Tom

Business traveller
Liked: Staff & service
Disliked: Room comfort
Stayed 2 nights in Oct 2023
Response from Sandra on 14 Nov 2023
Tak for din ærlige feedback. Vi håber at have mulighed for at byde dig velkommen igen i fremtiden.

8/10 Good

Nataliya

Liked: Cleanliness, amenities, property conditions & facilities
I like it
Stayed 7 nights in Oct 2023
Response from Sandra on 14 Nov 2023
Tak for din ærlige feedback. Vi håber at have mulighed for at byde dig velkommen igen i fremtiden.

10/10 Excellent

Mariam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice quiet area but not the neighbors lol
Stayed 3 nights in Oct 2023

6/10 Okay

Will

Disliked: Cleanliness, staff & service
It was a hotel that was just okay to be honest. It served it's purpose as a place to sleep at night but was a bit unremarkable. Some staff members were not unhelpful but they made a bit of a deal out of something that could have been a small issue and very simply resolved. Not what I needed after a day of travel - Had an issue with cleanliness upon arival. The hotel is well situated near a big shopping centre with pretty much everything you could want which is a great plus and the Royal Arena is close by if you have an event there. The standard room was pretty small. It was fine for just me on a short stay but would have been cramped with more than one person and extra luggage. The room was warm and the bed was pretty comfortable. Good quantity of towels provided and the shower is functional even if it does wet your toilet paper if you're not careful and you might have to sweep the water down the drain if you want to go back in to use the bathroom post having a shower and not get wet feet again. Overall it was okay.
Stayed 4 nights in Oct 2023
Response from Sandra on 14 Nov 2023
Thank you for providing detailed feedback about your stay. We appreciate your honesty and want to apologize for any inconveniences you experienced. It's good to know that the hotel served its purpose as a place to sleep, and we're glad you found the location convenient, especially with its proximity to a large shopping center and the Royal Arena.We're sorry to hear about the cleanliness issue upon arrival and any challenges you faced with some staff members. Your comments about the room size, warmth, and comfort of the bed are noted. We will certainly take your feedback into consideration for areas of improvement, including addressing staff interactions and room conditions.If there's anything specific you'd like us to address or if you have additional details to share, please feel free to reach out to us directly. We value your input and hope to have the opportunity to enhance your experience if you choose to stay with us again in the future.

10/10 Excellent

David

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel close to airport
The room was well structured. We had enough linen for each person. The water was hot, which was a relief since so many others were not. Parking was available. Numerous staff working at the reception desk that were very willing to help
Stayed 1 night in Oct 2023
Response from Cabinn Metro on 17 Oct 2023
Dear David,Thank you for the great review! We are happy that you enjoyed your stay.

10/10 Excellent

Dimitre

Stayed 1 night in Oct 2023
Response from Cabinn Metro on 17 Oct 2023
Dear Dimitre,Thank you for the great review! We are happy that you enjoyed your stay.

10/10 Excellent

Joel

Stayed 1 night in Oct 2023
Response from Sandra on 14 Nov 2023
Tak for din ærlige feedback. Vi håber at have mulighed for at byde dig velkommen igen i fremtiden.

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet and comfortable.
Stayed 1 night in Oct 2023
Response from Cabinn Metro on 10 Oct 2023
Dear Steven,Thank you so much for the positive review! We appreciate it and are happy that you enjoyed your stay.

8/10 Good

Jane

Liked: Property conditions & facilities
Basic but convenient. Great breakfast buffet but terrible car park!
Stayed 2 nights in Aug 2023
Response from Cabinn Metro on 10 Oct 2023
Dear Jane,Thank you for the review!

10/10 Excellent

Sivadharmaraj

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and stay located in easy access Metro and Shopping Mall. Enjoyed the Visit, Staying in the room.
Stayed 3 nights in Sep 2023
Response from Hotel Management on 2 Oct 2023
Dear guest,Thank you for taking the time to leave a review of your recent stay at our hotel. We are delighted to hear that you had a positive experience with us. Our team strives to provide excellent service and we appreciate your recognition of our efforts. We hope to welcome you back soon and exceed your expectations on your next visit.

6/10 Okay

victoria

Stayed 2 nights in Sep 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kind staff and a reasonable room for the price . I would stay there again.
Stayed 1 night in Sep 2023
Response from Cabinn Metro on 1 Oct 2023
Dear guest,Thank you for taking the time to leave a review of your recent stay at our hotel. We are delighted to hear that you had a positive experience with us. Our team strives to provide excellent service and we appreciate your recognition of our efforts. We hope to welcome you back soon and exceed your expectations on your next visit.

8/10 Good

Michal

Liked: Cleanliness
Modest, simple, does the job
We only stayed one night. The room is very small like everyone says but that was fine for us. It was clean and had whatever needed including a window that can be opened. Advantages- relatively good price and comfortable location.
Stayed 1 night in Sep 2023
Response from Cabinn Metro on 25 Sept 2023
Dear Michal,Thank you for the review and picture!We're happy to know that you had a nice stay.

8/10 Good

Gregory, Mississauga

Liked: Cleanliness, staff & service, property conditions & facilities
If you are a single person and just planning on using the room to sleep or for the occasional nap then this hotel is perfect. I also recommend the breakfast add-on as it is worth it. The Fields shopping mall is right next door, which in turn is beside the Orestad Metro station.
Stayed 2 nights in Sep 2023
Response from Cabinn Metro on 25 Sept 2023
Dear Gregory, Thank you for the great review!You basically described our target group so we are happy that you felt it was fitting for that.

8/10 Good

Alexey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decent staying for the money. Far from the city center. Good 24/7 check-in. Coffee in the room.
Stayed 1 night in Sep 2023
Response from Cabinn Metro on 25 Sept 2023
Dear Alexey,Thank you for the review!Luckily we are close to a station which can take you directly to the city center in 15 minutes while also being close to the airport:)

6/10 Okay

Chris

Travelled with group
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
This really was a budget hotel. The room was very small, and the bathroom was the shower. But as it was cheaper than alternatives and with easy connections to central Copenhagen, I can’t complain
Stayed 3 nights in Sep 2023
Response from Cabinn Metro on 25 Sept 2023
Dear Chris,Thank you for the review!

2/10 Terrible

Susan, Kelowna

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
Wasn’t clear when we booked but a “standard” room is single bunk beds. The bathroom tap has no temperature adjustment, just on or off and this is also the control for the shower so no choice in shower temperature. Nice laundry facilities but otherwise basic.
Stayed 2 nights in Aug 2023
Response from Cabinn Metro on 1 Oct 2023
Dear Susan, thank you for the review.

4/10 Poor

Tom

Disliked: Staff & service, room comfort
Stayed 1 night in Sep 2023
Response from Cabinn Metro on 1 Oct 2023
Dear tom, Thank you for taking the time to share your experience of our hotel. We apologize that we did not meet your expectations during your stay. We would greatly appreciate any specific feedback you may have to help us understand how we can improve our services. Our team strives to provide the best possible experience for every guest and we are sorry that we fell short in this instance. We hope that you will consider giving us another chance to provide a better experience in the future.

10/10 Excellent

Steven

Stayed 2 nights in Sep 2023
Response from Cabinn Metro on 10 Oct 2023
Dear Steven,Thank you so much for the positive review! We appreciate it and are happy that you enjoyed your stay.

10/10 Excellent

Leonid

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good!
Stayed 1 night in Sep 2023
Response from Cabinn Metro on 26 Sept 2023
Dear Leonid,Thank you for taking the time to review our hotel. We're delighted to hear that you enjoyed your stay with us.We appreciate your feedback and look forward to welcoming you back for another stay soon.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was nice
Stayed 1 night in Sep 2023
Response from Cabinn Metro on 26 Sept 2023
Dear guest,Thank you for taking the time to review our hotel. We're delighted to hear that you enjoyed your stay with us.We appreciate your feedback and look forward to welcoming you back for another stay soon.

2/10 Terrible

Siuar

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel we stayed at provided no service whatsoever other than checking in or out, when we asked for room service to get new towels we were told that someone will put them in our room, however after we returned back to the hotel after a busy day out, our room was left as it was when we left. Poor room service, and if you want to use other facilities in the hotel you always have to pay extra, nothing is included in the stay, even the lockers and gym.
Stayed 3 nights in Sep 2023
Response from Cabinn Metro on 1 Oct 2023
Dear Siuar, Thank you for taking the time to share your experience of our hotel. We apologize that we did not meet your expectations during your stay. Our team strives to provide the best possible experience for every guest and we are sorry that we fell short in this instance. We hope that you will consider giving us another chance to provide a better experience in the future.

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Would stay again for the Arena
It was OK. There wasnt anhtgign specific that was wrong with. The shower rooms/toilets are abit small and ours leaked into the bedroom. Its very basic, and for the price you pay it doesnt seem like the best value. However, it was perfectly fine. Great location for the Royal Arena (which is why we were there) if we wayched another band there again we would definitely stay here again. For a holiday in Copemhagen, id probably want to spend a bit more money and stay closer to the center. If you do stay here we got breakfast and coffee at Kays. It was a very pleasant coffee shop and the staff were very kind. We didnt eat at Cabinn so couldnt remark on their food.
Stayed 2 nights in Sep 2023
Response from Cabinn Metro on 1 Oct 2023
Dear guest, thank you for the informative review! We're happy that you enjoyed your stay.

4/10 Poor

S J

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Unable to help with post check out luggage storage, even with a fee. Stains on carpet. Feels more like a hostel rather than a busget hotel.
Stayed 3 nights in Sep 2023
Response from Cabinn Metro on 1 Oct 2023
Dear guest, Thank you for taking the time to share your experience of our hotel. We apologize that we did not meet your expectations during your stay. Our team strives to provide the best possible experience for every guest and we are sorry that we fell short in this instance. We hope that you will consider giving us another chance to provide a better experience in the future.

6/10 Okay

S J

Liked: Staff & service
Disliked: Cleanliness, amenities
Cleanliness a slight issue. Nail clippings found on bedside table. Only tiny sliver of soap and single packet of shampoo provided. Will need to bring your own toiletries. Staff very friendly. Location a little bit of a walk to the metro.
Stayed 2 nights in Sep 2023
Response from Cabinn Metro on 1 Oct 2023
Dear guest, Thank you for choosing to stay with us and for taking the time to share your feedback. We are sorry to hear that your experience was below average. Our team strives to provide our guests with the best possible service and accommodations, and we apologize for falling short of your expectations. We would love the opportunity to make it up to you on your next visit and ensure that your stay exceeds your expectations. Thank you again for your candid review.

6/10 Okay

Nicole

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The bathroom was so strange. It was alright though, and a fairly good bed, I slept well.
Stayed 2 nights in Sep 2023
Response from Cabinn Metro on 1 Oct 2023
Dear Nicole, thank you for the review

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Cabinn Metro on 26 Sept 2023
Dear Paul,Thank you for taking the time to review our hotel. We're delighted to hear that you enjoyed your stay with us.We appreciate your feedback and look forward to welcoming you back for another stay soon.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Cabinn Metro on 26 Sept 2023
Dear guest,Thank you for taking the time to review our hotel. We're delighted to hear that you enjoyed your stay with us.We appreciate your feedback and look forward to welcoming you back for another stay soon.

8/10 Good

Maricel

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Eco friendly budget hotel
It's accessible to meeting venue and transport. Quiet area. It's an eco friendly hotel but could do with at least regular bin/rubbish collection.
Stayed 4 nights in Aug 2023
Response from Cabinn Metro on 27 Sept 2023
Dear Maricel,Thank you for taking the time to review our hotel. We're delighted to hear that you enjoyed your stay with us. We appreciate your feedback and look forward to welcoming you back for another stay soon.

10/10 Excellent

Leonid

Stayed 1 night in Sep 2023
Response from Cabinn Metro on 5 Oct 2023
Dear Leonid,Thank you for the great review! We are happy to know that you enjoyed your stay at our hotel and hope to see you again soon.

10/10 Excellent

Gamal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was amazing and very comfort
Stayed 1 night in Sep 2023
Response from Cabinn Metro on 27 Sept 2023
Dear Gamal,Thank you for taking the time to review our hotel. We're delighted to hear that you enjoyed your stay with us. We appreciate your feedback and look forward to welcoming you back for another amazing stay soon.

8/10 Good

Emma

Liked: Cleanliness, staff & service, property conditions & facilities
Very close to metro just a short walk to the hotel .Felt safe staying here as a lone woman and walking about of a night .Was quiet and felt safe.Shops and lots of dining options just outside the hotel.Clean but compact hotel.Would stay again .
Stayed 3 nights in Sep 2023
Response from Cabinn Metro on 27 Sept 2023
Dear Emma, Thank you for taking the time to review our hotel. We're delighted to hear that you enjoyed your stay with us. We appreciate your feedback and look forward to welcoming you back for another stay soon.

10/10 Excellent

Musawenkosi, Philadelphia

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was as described.
Stayed 3 nights in Sep 2023
Response from Cabinn Metro on 27 Sept 2023
Dear Musawenkosi, Thank you for taking the time to review our hotel. We're delighted to hear that you enjoyed your stay with us. We appreciate your feedback and look forward to welcoming you back for another stay soon.