Reception

Reviews of Ascot Hotel

4 out of 5
Ascot Hotel
Studiestræde 61, Copenhagen

Reviews

8.6

Excellent

Rating 10 - Excellent. 258 out of 488 reviews" "
Rating 8 - Good. 134 out of 488 reviews" "
Rating 6 - Okay. 62 out of 488 reviews" "
Rating 4 - Poor. 18 out of 488 reviews" "
Rating 2 - Terrible. 16 out of 488 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Samantha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only reason I dropped a star was this- I had a beautiful soaking tub in my room but the water never got hot enough to fill it. Everything else was lovely. Great breakfast, great hotel bar, great room.
Stayed 3 nights in Mar 2024
Response from Daniel on 17 Mar 2024
Thank you for your feedback, Samantha! We're glad to hear that you enjoyed most aspects of your stay, including the breakfast, hotel bar, and room. We apologize for the issue with the water temperature in the soaking tub. Your comment will be shared with our team to ensure improvements are made. We appreciate your valuable feedback and hope to welcome you back for an even better experience in the future!Best regardsDaniel, Ascot Hotel

8/10 Good

Kirandeep

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A very nice property & a lovely stay in Copenhagen. The location was perfect for me & my partner. It’s within walking distance of SO many great places to eat & things to see. ø12 is at the top of the road & the brunch is 10/10! next door is a ramen place which was also delicious! The hotel room itself wasn’t great. We stayed in a ‘Deluxe Double’ but the room was tiny. We struggled with 2 large suitcases & 2 cabin cases as there was no room to open them apart from in the doorway to the room. The bathroom was also SO small. It was just a shower & toilet with the basin being outside in the bedroom. It was just disappointing as the picture made the rooms look spacious. The hotel staff were very nice though, we forgot our travel adapters & they happily gave us two for our stay. When we return to Copenhagen sadly I don’t think we would stay here again.
Stayed 3 nights in Feb 2024
Response from Pascal - Ascot Hotel on 8 Mar 2024
Dear Kirandeep D.,Thank you for sharing your feedback. We're glad to hear you enjoyed the location and had a lovely stay in Copenhagen. We apologize for any disappointment with the room size not meeting your expectations. Your comments about the room and bathroom are noted, and we appreciate your kind words about our staff. We hope to have the chance to welcome you again in the future.

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, lovely hotel with a great bar.
Stayed 3 nights in Feb 2024
Response from joe on 5 Mar 2024
Thanks for the feedback, We hope to welcome you for another stay.Best Regards Ascot Hotel

10/10 Excellent

Ellie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel. Easily accessible to everything and the metro. Friendly helpful staff.
Stayed 3 nights in Feb 2024
Response from joe on 5 Mar 2024
Thanks for the feedback, We hope to welcome you for another stay.Best Regards Ascot Hotel

8/10 Good

Suzanne

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous cosy interiors, helpful staff, loved the added extra of umbrellas! Only thing that would have been nice would have been if the tea and coffee (pods) in the room had come free of charge as would have enjoyed a cup in the mornings! Otherwise it was fab!
Stayed 3 nights in Feb 2024
Response from Pascal - Ascot Hotel on 23 Feb 2024
Thank you for your feedback, Suzanne! We are pleased to hear that you enjoyed our beautiful and cozy interiors, as well as our helpful staff. We appreciate your positive comments about the added touch of umbrellas. Your suggestion regarding complimentary tea and coffee pods is duly noted, and we will consider it for future improvements. We are glad you had a fabulous experience overall!

10/10 Excellent

Jake

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel with a lovely bar.
Stayed 3 nights in Feb 2024
Response from Daniel on 19 Feb 2024
Dear Jake,Thank you for your positive review of Ascot Hotel! We're thrilled to learn that you had an excellent experience and enjoyed our lovely bar. Your feedback is valuable to us, and we appreciate you taking the time to share your thoughts.If there's anything specific about your stay that stood out to you or any suggestions you'd like to provide, feel free to let us know. We're here to ensure our guests have a wonderful time at Ascot Hotel.We look forward to the opportunity to welcome you back in the future. If your travels bring you to Copenhagen again, we'll be delighted to host you.Best regards,Daniel, Ascot Hotel

8/10 Good

Richard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was very central and staff were very helpful
Stayed 3 nights in Feb 2024
Response from Daniel on 15 Feb 2024
Dear Richard,Thank you for your review and for choosing our hotel for your stay. We're glad to hear that you found our hotel very centrally located and that our staff was very helpful.We appreciate your feedback, and we hope to welcome you again in the future. If there's anything specific you would like to highlight or if there are areas where we can improve, please feel free to let us know.Once again, thank you, and we hope to have the pleasure of welcoming you back.Best regards,Daniel, Ascot Hotel

8/10 Good

Eleanor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from joe on 15 Feb 2024
Thanks for the feedback, We hope to welcome you for another stay. Best Regards Ascot Hotel

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
room and decor lovely. Interesting and unique environment with historical roots as bathhouse. Enjoyed breakfasts with plenty of self-serve options. Especially liked easy access to precinct and local sites. bathroom lighting is temperamental: flickers on unaccountably or difficult to turn off properly. Also, when folks play music at night in the city hall square as on the weekend of 20-21, the sound echoes -- albeit muted -- all the way up to room 409 until 2 am or so, although likely out of your hands
Stayed 4 nights in Jan 2024
Response from Daniel on 24 Jan 2024
Dear Andrew,Thank you for sharing your positive feedback about your recent stay with us. We're pleased to hear that you enjoyed the lovely room and decor, as well as the unique environment with historical roots as a bathhouse. It's great that you found the breakfasts enjoyable with plenty of self-serve options.We appreciate your understanding regarding the temperamental bathroom lighting, and we will look into addressing this issue to enhance the guest experience. Additionally, we apologize for any inconvenience caused by external noise during the weekend of the 20th-21st. While this is outside our control, we appreciate your understanding.If you have any further comments or if there's anything else you'd like to share, please feel free to let us know. We hope to welcome you back for another pleasant stay in the future.Best regards,Daniel, Ascot Hotel

10/10 Excellent

Steffen

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Daniel on 18 Jan 2024
Kære Steffen,Mange tak for din positive anmeldelse og de 5 ud af 5 stjerner! Det glæder os at høre, at du havde en god oplevelse under dit ophold. Vi værdsætter din støtte og ser frem til at byde dig velkommen tilbage i fremtiden.Har du yderligere kommentarer eller ønsker, er du altid velkommen til at dele dem med os. Vi sætter pris på din feedback.Venlig hilsen,Daniel, Ascot Hotel

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities
Room is compact but sufficient and value for money. Location is great, walkable to Tivoli Gardens and metro stations. I would stay here again if I return to Copenhagen.
Stayed 5 nights in Dec 2023
Response from Daniel on 11 Jan 2024
Dear Justin,Thank you so much for taking the time to leave such a positive review! We're thrilled to hear that you found our rooms comfortable and felt you received good value for your stay. It's fantastic to know that our central location was convenient for your visit, especially being within walking distance to Tivoli Gardens and metro stations. We truly appreciate your recommendation, and we'd be delighted to host you again should you return to Copenhagen in the future.Warm regards,Daniel, Ascot Hotel

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities
Room is compact but sufficient and value for money. Location is great, walkable to Tivoli Gardens and metro stations. I would stay here again if I return to Copenhagen.
Response from Daniel on 11 Jan 2024
Dear Justin,Thank you for your positive feedback! We're pleased to hear that you found our rooms sufficient and a good value for the money. It's wonderful to know that our central location, close to Tivoli Gardens and metro stations, met your needs. We look forward to welcoming you back if your travels bring you to Copenhagen again.Warm regards,Daniel, Ascot Hotel

4/10 Poor

Benita

Travelled with family
Disliked: Amenities, property conditions & facilities
While about half of the staff were courteous, the other half were rude and couldn't be bothered to help. There was one very slow, very tiny elevator, so once we got our suitcases in our room, we mostly took the staircase which was difficult to locate. The room was bizarre. I requested two twin beds because I was staying with my teen son -- that we got. But when we got to our teeny room, the first thing inside was a large soaking tub. Separate from that was the bathroom with a toilet, sink and shower closed off with GLASS walls. We were going to stay two nights, but left a night early. Also, the neighborhood was surprisingly touristy, filthy, and seemed like it could be unsafe at night. The only thing true to the pictures was the small waiting area of the lobby, which was restored and beautiful.
Stayed 2 nights in Jan 2024
Response from Daniel on 9 Jan 2024
Dear Benita,Thank you for sharing your feedback regarding your recent stay with us. We deeply regret to hear about the inconsistencies in your experience. Our aim is to provide a comfortable and pleasant stay for all our guests, and it is clear that we fell short in several areas during your visit. We appreciate your specific comments about the staff, room layout, and neighborhood concerns. Rest assured, we will address these issues promptly with our team to ensure improvements are made. Your insights are crucial to us, and we hope to have the opportunity to regain your trust in the future.Warm regards,Daniel, Ascot Hotel

10/10 Excellent

Beverley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely and warm boutique hotel. Near to amenities and walkable to centre.
Stayed 2 nights in Jan 2024
Response from Daniel on 9 Jan 2024
Dear Beverley,Thank you for your wonderful feedback! We're delighted to hear that you enjoyed the warmth and charm of our boutique hotel, as well as its convenient location. Your kind words mean a lot to us, and we hope to have the pleasure of welcoming you back in the near future.Warm regards,Daniel, Ascot Hotel

8/10 Good

patrizia

Stayed 1 night in Jan 2024
Response from Daniel on 9 Jan 2024
Dear Patrizia,Thank you for sharing your feedback with us. We're glad to see that you had a generally positive experience during your stay. We always strive for excellence, and your insights are invaluable to us. If there's anything specific you believe we could improve upon, please don't hesitate to let us know. We hope to have the opportunity to welcome you back and provide an even better experience in the future.Warm regards,Daniel, Ascot Hotel

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Daniel on 9 Jan 2024
Dear Simon,Thank you for taking the time to share your positive feedback with us! We're thrilled to hear that you had a great experience. Your satisfaction is important to us, and we look forward to welcoming you back for another fantastic stay in the future.Best regards,Daniel, Ascot Hotel

2/10 Terrible

HYE JIN

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
So poor
Stayed 2 nights in Dec 2023
Response from Pascal - Ascot Hotel on 31 Dec 2023
We are sorry to hear.

10/10 Excellent

cruz

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Pascal - Ascot Hotel on 31 Dec 2023
Thank you for the feedback! We are happy to hear you had pleasant stay and hope to see you again soon!

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was excellent in relation to the main train station and central to all the main sights by foot, also had reasonable bike rentals. Staff was excellent. I had a standard double room and was perfect space for 2. Breakfast had a wide’s selection of food and it was all delicious, well worth getting. I thought it seemed expensive at first but quickly realized the price of food in Copenhagen and I felt it was definitely good value and good quality. I would definitely stay here again and highly recommend
Stayed 4 nights in Dec 2023
Response from Daniel on 26 Dec 2023
Dear Jennifer,Thank you for your outstanding 5 out of 5 rating and for sharing such a detailed and positive review! We're thrilled to hear that our location, staff, room accommodations, and breakfast met your expectations. Your feedback regarding the value and quality truly means a lot to us. It's wonderful to know that you would recommend us and that you had a pleasant experience. We look forward to welcoming you back on your next visit to Copenhagen!Warm regards,Daniel, Ascot Hotel

10/10 Excellent

Ffion

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Daniel on 26 Dec 2023
Dear Ffion,Thank you for your outstanding 10/10 rating! We're thrilled that you had a fantastic experience with us. We appreciate your positive feedback and hope to have the pleasure of welcoming you back in the near future.Warm regards,Daniel, Ascot Hotel

6/10 Okay

Duncan

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The hotel is in a great location and looks nice from the outside and reception area. The room we booked had no air con so had to open the windows. Unfortunately it didn’t mention at the time of booking that building works were going on outside so was noisy even at 2am with angle grinders going and the sounds of metal and glasses smashing! I’ve stayed in hotels with more helpful staff,having to ask for milk and teabags from reception everytime instead of them being in the room was a minor but inconvenient hindrance. I guess with hindsight,being one of the cheapest 4* star hotels in the area should have given me a clue. That said if you care for location over luxury then it’s a suitable base to explore Copenhagen.
Stayed 2 nights in Dec 2023
Response from Daniel on 26 Dec 2023
Dear Duncan,Thank you for taking the time to share your detailed feedback with us. We're pleased to know that you appreciated our hotel's location and its aesthetic appeal. However, we sincerely apologize for the inconveniences you encountered during your stay, especially the noise from the ongoing building works and the inconvenience of obtaining milk and teabags from reception. Your feedback is valuable, and we will certainly take it into consideration as we strive to improve our guest experience. We hope to have another opportunity to better serve you and ensure a more comfortable stay in the future.Warm regards,Daniel, Ascot Hotel

6/10 Okay

Thomas

Stayed 3 nights in Dec 2023
Response from Daniel on 26 Dec 2023
Dear Thomas,Thank you for sharing your feedback with us. We're sorry to hear that your experience did not meet your expectations fully. Your insights are essential to us, and we'll use them to address areas of improvement. We hope to have another opportunity to better serve you in the future.Warm regards,Daniel, Ascot Hotel

8/10 Good

Caoimhe

Stayed 2 nights in Dec 2023
Response from Daniel on 26 Dec 2023
Dear Caoimhe,Thank you for taking the time to share your feedback with us on Expedia. We're glad to hear that your stay was satisfactory. If there are specific areas where you believe we could improve to earn that fifth star, we'd appreciate any additional insights you might have. We hope to have the opportunity to welcome you back in the future and aim for a perfect score.

4/10 Poor

Francesca

Stayed 4 nights in Dec 2023
Response from Daniel on 12 Dec 2023
Dear Francesca,Thank you for sharing your feedback. We apologize that your experience did not meet your expectations. We appreciate your honesty and would like to understand more about how we can improve.If you have specific concerns or details you'd like to share, we are open to listening and taking steps to address any challenges.We hope you will consider giving us another chance in the future and experience the improvements we strive to make.Best regards,Daniel, Ascot Hotel

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good stay. Great location, friendly staff, comfortable and affordable rooms.
Stayed 2 nights in Dec 2023
Response from Daniel on 10 Dec 2023
hank you for your fantastic 10/10 rating! We are thrilled to hear that you had a very good stay and that you enjoyed our great location, friendly staff, as well as comfortable and affordable rooms.Your positive feedback is truly appreciated, and we look forward to the opportunity to welcome you back for another excellent stay in the future.If you have any specific comments or suggestions, feel free to share them with us. Thank you for choosing our hotel!Best regards,Daniel, Ascot Hotel

8/10 Good

Robert

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Daniel on 9 Dec 2023
Dear Robert,Thank you for your rating and feedback. We're pleased to see that you had a positive experience during your stay with us, earning us a score of 8 out of 10.We would love to hear more about your experience and any suggestions for improvement you may have. Your feedback is valuable to us as we continually strive to provide the best possible service to our guests.If there's anything specific you would like to share or discuss, we're here to listen. We appreciate your time and look forward to welcoming you back on another occasion.Best regards,Daniel, Ascot Hotel

8/10 Good

Tony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Daniel on 8 Dec 2023
Thank you for taking the time to share your rating and feedback. We appreciate your choice to stay with us. If there are any specific aspects you enjoyed or suggestions you have for improvement, please feel free to share them with us. Your feedback is valuable, and we look forward to the opportunity to welcome you back for an even better experience.Best regards,Daniel, Ascot Hotel

8/10 Good

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nickchrissy dec3-6 2023
excellent position, good accomodation, fortunately there was no concerts at the pumphouse venue opposite, which would definately impact on any stay if noise was an issue
Stayed 3 nights in Dec 2023
Response from Daniel on 8 Dec 2023
Dear Nicholas,Thank you for taking the time to share your feedback and for awarding us an 8/10 rating. We're pleased to hear that you enjoyed the excellent position and found the accommodation satisfactory.If you have any further comments or if there's anything specific you'd like us to know, please feel free to share. We value your input and hope to welcome you back for an even more enjoyable experience in the future.Best regards,Daniel, Ascot Hotel

6/10 Okay

Keaton, Saskatoonb

Stayed 1 night in Dec 2023
Response from Daniel on 27 Dec 2023
Dear Keaton,Thank you for taking the time to review your stay with us. We appreciate your feedback as it helps us improve. If there are specific areas or aspects where you believe we can enhance our services, we would greatly appreciate more detailed feedback. Your comments are valuable, and we will use them to make necessary adjustments to improve our services and facilities.Warm regards,Daniel, Ascot Hotel

10/10 Excellent

John

Stayed 1 night in Dec 2023
Response from joe on 6 Dec 2023
Thanks for the feedback, we hope to see you for another stay. Best Regards Ascot hotel

10/10 Excellent

Erik

Stayed 1 night in Nov 2023
Response from joe on 6 Dec 2023
Thanks for the feedback, we hope to see you for another stay. Best Regards Ascot hotel

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay at the Ascot
I frequently choose the Ascot Hotel during my visits to Copenhagen. It's a fantastic hotel with a prime location. However, I've noticed an area for improvement: addressing the heating issues in some of the bathroom facilities. For instance, my most recent stay was in a room without any heating in the bathroom, which was quite uncomfortable, particularly given the rather chilly weather at the time.
Stayed 3 nights in Nov 2023
Response from joe on 4 Dec 2023
Thanks for the feedback, we hope to see you again for another stay. Best Regards Ascot Hotel

8/10 Good

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable, but small
Good location and good comfortable stay. The bathroom was very small, with a small shower, and shower curtain, and low water pressure.
Stayed 3 nights in Nov 2023
Response from joe on 4 Dec 2023
Thanks for the feedback, we hope to see you again for another stay. Best Regards Ascot Hotel

10/10 Excellent

Shua

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great place to stay for my first time in Copenhagen. The staff was very kind, the location is really great, and the room is very clean and nice.
Stayed 4 nights in Nov 2023
Response from joe on 4 Dec 2023
Thanks for the feedback, we hope to see you again for another stay. Best Regards Ascot Hotel

6/10 Okay

Keith

Liked: Cleanliness, staff & service
Stayed 2 nights in Nov 2023
Response from Daniel on 26 Dec 2023
Dear Keith,Thank you for taking the time to share your feedback with us. We're sorry to hear that your experience did not meet your expectations fully. We value all guest feedback as it helps us improve. If there are specific areas you feel we could enhance, we would appreciate any further details you can provide. We hope to have another opportunity to better serve you in the future.Kind regards,Daniel, Ascot Hotel

10/10 Excellent

T

Stayed 4 nights in Nov 2023
Response from Daniel on 26 Dec 2023
Thank you for your five-star review! We're delighted to hear that you enjoyed your stay with us. It's always our goal to provide our guests with the best experience possible. We look forward to welcoming you back soon!Warm regards,Daniel, Ascot Hotel

6/10 Okay

Jumar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very nice hotel over all, walking distance from all touristy bits for a tourist like me. Buffet breakfast was superb, so many choices to suit your dietary needs, it was beautiful. Staff are nice and accommodating, rooms are clean( a small constructive criticism from me, areas under the toilet seats needs more attention, bit dusty in places) but in general the entire room was clean. Enjoyed my stay. Highly recommended
Stayed 6 nights in Nov 2023
Response from joe on 4 Dec 2023
Thanks for the feedback, we hope to see you again for another stay. Best Regards Ascot Hotel

10/10 Excellent

David

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The room was fine (23) but we had a mosquito problem. We reported it on two occasions to reception. Nothing changed and we were both left suffering with several bites on a four night stay. The bed was very comfortable and the breakfast was excellent
Stayed 4 nights in Nov 2023
Response from joe on 4 Dec 2023
Thanks for the feedback, we hope to see you again for another stay. Best Regards Ascot Hotel

8/10 Good

Isabella

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property was very convenient to all attractions. The staff were lovely and very friendly.
Stayed 4 nights in Nov 2023
Response from joe on 4 Dec 2023
Thanks for the feedback, we hope to see you again for another stay. Best Regards Ascot Hotel

10/10 Excellent

Courtney

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel - beautiful lobby and bar, room was comfortable, excellent location. Would stay again!
Stayed 4 nights in Nov 2023
Response from Daniel on 27 Nov 2023
Dear Courtney,Thank you for taking the time to share your positive feedback! We are delighted to hear that you enjoyed your stay at our hotel. It's fantastic to know that you found our lobby and bar beautiful, the room comfortable, and the location excellent.We appreciate your kind words and look forward to welcoming you back for another wonderful stay in the future. If you have any specific preferences or requests for your next visit, feel free to let us know, and we'll do our best to make your stay even more enjoyable.Safe travels, and we can't wait to have you with us again!Best regards,Daniel, Ascot Hotel

10/10 Excellent

Catherine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was absolutely beautiful, had some lovely old fashioned decor
Stayed 3 nights in Nov 2023
Response from Daniel on 27 Nov 2023
Dear Catherine,Thank you for sharing your positive experience with us! We're thrilled to hear that you found our hotel absolutely beautiful and appreciated the lovely old-fashioned decor. Creating a welcoming and aesthetically pleasing atmosphere is important to us, and we're glad to see it made a positive impression on your stay.We hope to have the pleasure of welcoming you back in the future. If there's anything specific you enjoyed or if you have any preferences for your next visit, please let us know, and we'll do our best to accommodate.Safe travels, and we look forward to hosting you again!Best regards,Daniel, Ascot Hotel

10/10 Excellent

Philip

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A wonderful traditional ambience and attentive staff. Good bar and breakfast buffet.
Stayed 2 nights in Nov 2023
Response from Daniel on 27 Nov 2023
Dear Philip,Thank you for taking the time to share your positive feedback! We're delighted to hear that you enjoyed the wonderful traditional ambience, attentive staff, and the offerings at our bar and breakfast buffet.Creating a comfortable and welcoming environment is a priority for us, and it's rewarding to know that you had a positive experience during your stay. If there's anything specific you loved or if you have any suggestions for improvement, please feel free to share.We appreciate your recommendation, and we hope to welcome you back for another enjoyable stay in the future!Best regards,Daniel, Ascot Hotel

8/10 Good

Jacob

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Cozy danish hotel. Small bathroom and I stubbed my toe on the tiles. Great location.
Stayed 4 nights in Nov 2023
Response from Daniel on 23 Nov 2023
Dear Jacob,Thank you for sharing your feedback with us. We're pleased to hear that you found our hotel cozy and enjoyed the great location. However, we apologize for any inconvenience you experienced with the bathroom tiles. Your input is valuable, and we will address this matter to ensure a more comfortable experience for our guests. If you have any further comments or suggestions, feel free to let us know. We hope to welcome you back for an even better stay in the future.Best regards,Daniel, Ascot Hotel

4/10 Poor

ADIANNA

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Location is 10/10 Close to Copenhagen central station (7 minutes) and very close to Stroget (5 min). That’s where the pros stop though. Firstly, this particular hotel has 3 different connecting hotels. It is unclear if the Ascot Hotel is the budget version of those 3. What is clear is that it needs to be remodeled. The room is very small! Definitely less than 3 ft between the bed and the desk. Additionally the desk is covered with magazines, coffee and kettle so it’s not like you could utilize it anyway. Also, I travel very often and I have never seen a hotel charge for the in-room coffee. That’s a bit absurd. Separately the room was just very very dusty. When I opened the window all I saw was dust and literal cobwebs. Huge spider just sitting in the window. When I opened the curtains there was some kind of bug that flew off and started running across the floor. This made me extremely paranoid of something getting into my luggage. Additionally hospitality is nonexistent. The initial check in was great. But after that no one acknowledges you. No good morning. No hello. This isn’t a huge issue ( and perhaps this is just an American hospitality thing) but I just feel when you are spending hundreds of dollars a simple greeting would be nice. There will be 3-4 employees at the desk and just no speaking as you enter/exit. Also, if you want maid service you must indicate that by 9am. I find this a bit odd. So in my 4 nights I had no room service. I don’t think I’d stay here again.
Stayed 4 nights in Nov 2023
Response from Daniel on 22 Nov 2023
Dear Adianna,Thank you for taking the time to share your detailed feedback following your recent stay with us at Ascot Hotel. We genuinely appreciate your insights as they help us identify areas for improvement.We're pleased to hear that you found our location convenient. However, we're genuinely sorry to learn about the challenges you faced during your stay.Your comments regarding the size of the room, cleanliness issues, and the overall hospitality experience are concerning. We apologize for any inconvenience these issues may have caused. Rest assured, your feedback will be shared with the relevant teams, and we will take the necessary steps to address and improve these aspects.Regarding the coffee charge and the lack of acknowledgment from our staff, we apologize for falling short of your expectations. We'll use your feedback to refine our processes and ensure a better experience for our guests.We understand your concerns, and we sincerely appreciate your input. If there's anything more you'd like to share or discuss, please feel free to reach out directly.Thank you for bringing these matters to our attention, and we hope to have the opportunity to welcome you back for a more positive experience in the future.Warm regards,DanielAscot Hotel

10/10 Excellent

Wendy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Exceeded expectations .great breakfast
Stayed 3 nights in Nov 2023
Response from Pascal - Ascot Hotel on 19 Nov 2023
Thank you for the feedback. We are happy to hear you had a pleasant stay and we hope to see you again soon!

10/10 Excellent

Deanna, Los Angeles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel just charmed me from the start. Lovely decor, my room was perfect and the staff were very nice and accommodating. I hope to come back.
Stayed 2 nights in Nov 2023
Response from Pascal - Ascot Hotel on 17 Nov 2023
Thank you for the feedback. We are happy to hear you had a pleasant stay and hope to see you again soon!

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023
Response from Pascal - Ascot Hotel on 17 Nov 2023
Thank you for the feedback. We are happy to hear you had a pleasant stay and hope to see you again soon!

10/10 Excellent

Evelyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Pascal - Ascot Hotel on 17 Nov 2023
Thank you for the feedback. We are happy to hear you had a pleasant stay and hope to see you again soon!

8/10 Good

Gregg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Pascal - Ascot Hotel on 17 Nov 2023
Thank you for the feedback. We are happy to hear you had a pleasant stay and hope to see you again soon!

8/10 Good

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Champions league game
Good central hotel for getting around on foot , could not check until after 15.00hrs Only used public transport to get to parken stadium.
Stayed 1 night in Nov 2023
Response from Pascal - Ascot Hotel on 17 Nov 2023
Thank you for the feedback.