Exterior

Reviews of Best Western Cooperstown Inn & Suites

2.5 out of 5
Best Western Cooperstown Inn & Suites
50 Commons Drive, Cooperstown, NY

Reviews

8.4

Very good

Rating 10 - Excellent. 492 out of 1003 reviews" "
Rating 8 - Good. 329 out of 1003 reviews" "
Rating 6 - Okay. 96 out of 1003 reviews" "
Rating 4 - Poor. 57 out of 1003 reviews" "
Rating 2 - Terrible. 29 out of 1003 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Large room. Attentive housekeeping. Better breakfast than at many similar hotels.
Stayed 3 nights in Apr 2024
Response from Hotel Manager on 22 Apr 2024
Dear Christopher,Thank you so much for taking the time to share your experience with us. We're thrilled to hear that you enjoyed your stay with us! Providing spacious rooms, attentive housekeeping, and a satisfying breakfast experience are all important aspects of our commitment to guest satisfaction. We're glad that we could exceed your expectations in these areas. We look forward to welcoming you back for another great stay in the future.Sincerely, Hotel Manager

6/10 Okay

Carmen

Stayed 2 nights in Apr 2024
Response from Hotel Manager on 23 Apr 2024
Dear Carmen,Thanks so much for your very kind feedback. I sincerely appreciate your 3-star rating, and I am pleased you had a nice experience with us. I hope you will stay with us again soon. We will be here for you whenever you need us again.Sincerely, Hotel Manager

4/10 Poor

Tyler

Travelled with family, Travelled with family and small children, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Kids running around and messing with rooms. Hot tub was green... Not friendly staff. Decent breakfast though…. Will not return.
Stayed 3 nights in Apr 2024
Response from Hotel Manager on 17 Apr 2024
Dear Tyler,We apologize for the disturbance caused by unsupervised children and the disappointing condition of the hot tub during your stay. Your comfort and satisfaction are important to us, and we regret that we fell short of your expectations in these areas. We will address these concerns with our team to ensure a more enjoyable experience for our guests in the future. We appreciate your feedback regarding the breakfast and will continue to strive for excellence in that aspect. We hope to have the opportunity to regain your trust in the future. Sincerely, Hotel Manager

10/10 Excellent

Debra

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good location, friendly staff
Stayed 1 night in Apr 2024
Response from Hotel Manager on 16 Apr 2024
Dear Debra,Thank you for your fantastic feedback. We're delighted to hear that you enjoyed our convenient location and encountered friendly staff during your stay! Providing excellent service and a welcoming atmosphere are top priorities for us, and it's wonderful to know that we succeeded in making your visit pleasant. We hope to welcome you back again soon for another great experience!Sincerely, Hotel Manager

10/10 Excellent

Becky, Beaufort

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a room with a beautiful view of hills & fields. Unfortunately the hot tub was out of order but we enjoyed the indoor pool.
Stayed 3 nights in Apr 2024
Response from Hotel Manager on 16 Apr 2024
Dear Becky,Thank you for your great feedback. We're delighted to hear that you enjoyed the beautiful view from your room and made the most of our indoor pool despite the hot tub being out of order. Your satisfaction is important to us, and we're glad you were able to find alternative amenities to enjoy during your stay. We hope to welcome you back for another relaxing visit in the future! Sincerely, Hotel Manager

4/10 Poor

Brian

Disliked: Cleanliness, staff & service, property conditions & facilities
Poor internet. Bad lighting. hot tub not functioning. Water never really got hot in room. Generally sub par
Stayed 1 night in Apr 2024
Response from Hotel Manager on 15 Apr 2024
Dear Brian, We apologize for the inconvenience caused by poor internet, inadequate lighting, and the non-functioning hot tub. Additionally, we regret that the water temperature in your room did not meet your expectations. Your feedback is crucial, and we will work diligently to address these issues to enhance our guests' experiences. Sincerely,Hotel Manager

6/10 Okay

Meghan

Travelled with family
Liked: Cleanliness
The staff at the property were very nice. The breakfast was lacking. The food was not refilled frequently and many items were missing. The staff person was working diligently but it was more than a one person job. The water for the shower was cold during high volume times.
Stayed 2 nights in Apr 2024
Response from Hotel Manager on 15 Apr 2024
Dear Meghan, We're pleased to hear that you found our staff to be very nice. However, we apologize for the shortcomings in our breakfast service and the inconvenience with cold water during high-volume times. Your feedback is valuable, and we'll address these issues to improve our guests' experiences. Thank you for sharing your thoughts with us.Sincerely,Hotel Manager

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hotel Manager on 15 Apr 2024
Dear James,Thanks for your stay at our hotel and the valuable review. Our goal is total guest satisfaction, and we're glad that we could match your expectations. Every day, we get the honor of serving many guests and their families who report satisfaction with their stay with us. Hope that you will give us repeated opportunities to serve you. Sincerely,Hotel Manager

10/10 Excellent

Joel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the fact that there’s a Shopping center right next door, within walking distance. Including a McDonald's.
Stayed 1 night in Apr 2024
Response from Hotel Manager on 13 Apr 2024
Dear Joel,Thank you for your perfect rating and feedback! We're glad to hear that you enjoyed the convenience of having a shopping center nearby, especially with a McDonald's within walking distance. We understand the importance of convenient amenities for our guests, and we're pleased that it added to your stay. We appreciate your feedback and hope to have the pleasure of welcoming you back for another great stay in the future! Sincerely, Hotel Manager

10/10 Excellent

Douglas

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
All good. Would stay again.
Stayed 2 nights in Apr 2024
Response from Hotel Manager on 8 Apr 2024
Dear Douglas,Thanks for your nice comments. We are so pleased that you will stay with us again, and I hope you have the opportunity to do that soon. We take pride in this hotel and its amenities and sincerely appreciate the opportunity to serve you. We are glad we could satisfy you, as we do so many others each day. Thanks again for your pleasant feedback.Sincerely, Hotel Manager

8/10 Good

Kelly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn't like the phone ring twice in middle of the night with wrong number.
Stayed 1 night in Apr 2024
Response from Hotel Manager on 8 Apr 2024
Dear Kelly,We sincerely apologize for the disturbance caused by the phone ringing with the wrong number in the middle of the night. Your comfort and rest are of utmost importance to us, and we regret any inconvenience this may have caused. We'll ensure to take measures to prevent similar occurrences in the future. We hope to have the opportunity to make it up to you during your next visit.Sincerely, Hotel Manager

10/10 Excellent

Danielle

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were clean smelling and offered good value for the price. We stayed for one night to make use of the pool and hot tub during the kids spring break. Facilities were clean and in working order. Lots to choose from for breakfast
Stayed 1 night in Mar 2024
Response from Hotel Manager on 2 Apr 2024
Dear Guest,Thank you for your positive feedback! We're thrilled to hear that you had a great stay and enjoyed our clean rooms, pool, hot tub, and breakfast options. Providing good value for our guests is important to us, and we're glad we could meet your expectations. We appreciate your kind words and hope to welcome you back for another enjoyable stay in the future. If there's anything else we can do to make your next visit even better, please don't hesitate to let us know. Thank you for choosing to stay with us!Sincerely, Hotel Manager

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel Manager on 25 Mar 2024
Dear James,Thanks for staying with us and for appreciating your stay with us by giving us a 5 out of 5 rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to serving you even better and eagerly await your arrival. It is our privilege to serve guests like you.Sincerely, Hotel Manager

10/10 Excellent

Adam

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Attentive and welcoming staff at this hotel deserve a ton of praise.
Stayed 1 night in Mar 2024
Response from Hotel Manager on 17 Mar 2024
Dear Adam,Thank you for your kind words! We're delighted to hear that our staff provided you with attentive and welcoming service during your stay. We strive to create a positive experience for all our guests, and we're glad to know that our efforts were appreciated. We look forward to welcoming you back in the future!Sincerely, Hotel Manager

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice. Great breakfast.
Stayed 2 nights in Mar 2024
Response from Hotel Manager on 12 Mar 2024
Dear Guest,Thank you for taking the time to share your feedback with us. We're delighted to hear that you enjoyed your stay and found our breakfast to your liking. Our team strives to provide a positive experience for all our guests, and it's rewarding to know that we met your expectations.If you have any additional comments or suggestions on how we can further enhance your future visits, please feel free to share them. We look forward to welcoming you back and providing you with another great experience.Sincerely, Hotel Manager

10/10 Excellent

Dave

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to attractions. Same parking lot as grocery store and shops. Close to restaurants. Clean room, comfortable bed, good free breakfast. I would definitely stay again next time I'm heading to Cooperstown.
Stayed 1 night in Mar 2024
Response from Hotel Manager on 6 Mar 2024
Dear Dave,Thank you for your perfect rating and detailed feedback! We're thrilled to hear that you found our hotel conveniently located near attractions, restaurants, and shops, and that you enjoyed the clean room, comfortable bed, and complimentary breakfast. We appreciate your kind words and look forward to welcoming you back for another enjoyable stay when you're heading to Cooperstown!Sincerely, Hotel Manager

10/10 Excellent

Nora

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast!
Stayed 1 night in Mar 2024
Response from Hotel Manager on 4 Mar 2024
Dear Nora,Thank you for your positive feedback. We're delighted to hear that you enjoyed our breakfast during your stay. Providing a great dining experience is important to us, and we're glad we could meet your expectations. We look forward to welcoming you back for another delightful stay!Sincerely, Hotel Manager

10/10 Excellent

Maria

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful facilities. Free Breakfast was tasty and hot. My kids love making waffles in the morning. Close to everything. Staff was friendly
Stayed 3 nights in Jan 2024
Response from Hotel Manager on 3 Mar 2024
Dear Maria,Thank you for your perfect rating and wonderful feedback! We're thrilled to hear that you enjoyed our beautiful facilities and tasty hot breakfast, especially the waffles that your kids love making in the morning. It's great to know that our location close to everything and our friendly staff added to your experience. We truly appreciate your kind words and hope to welcome you and your family back soon for another enjoyable stay!Sincerely, Hotel Manager

10/10 Excellent

Antony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to my workplace and friendly staff
Stayed 2 nights in Feb 2024
Response from Hotel Manager on 2 Mar 2024
Dear Antony,Thank you for your perfect rating! We're pleased to hear that our hotel's proximity to your workplace was convenient for you and that you found our staff to be friendly. Providing a convenient location and excellent service are our priorities, and we're glad we could meet your expectations. We appreciate your feedback and hope to welcome you back again soon!Sincerely, Hotel Manager

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
easy comfortable and clean
Stayed 1 night in Feb 2024
Response from Hotel Manager on 28 Feb 2024
Dear John,We're delighted to hear that you found your stay easy, comfortable, and clean! Thank you for choosing our hotel, and we hope to have the pleasure of welcoming you back again in the future.Sincerely, Hotel Manager

10/10 Excellent

Joe

Stayed 2 nights in Feb 2024
Response from Hotel Manager on 21 Mar 2024
Dear Joe,Thanks for your stay at our hotel and the valuable review. Our goal is total guest satisfaction, and we're glad that we could match your expectations. Every day, we get the honor of serving many guests and their families who report satisfaction with their stay with us. Hope that you will give us repeated opportunities to serve you. Sincerely, Hotel Manager

10/10 Excellent

sarah

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its February and it is so nice to go swimming. The pool area is cared for and I appreciate the clean towels.
Stayed 3 nights in Feb 2024
Response from Hotel Manager on 22 Feb 2024
Dear Sarah,Thank you for your positive feedback! We're delighted to hear that you enjoyed the swimming experience in February, and we're glad you found the pool area well-maintained with clean towels. We take pride in providing excellent customer service, and we are pleased that we were able to make your stay more enjoyable. We hope to have the opportunity to welcome you back in the future. Sincerely, Hotel Manager

10/10 Excellent

Karen

Stayed 1 night in Feb 2024
Response from Hotel Manager on 21 Mar 2024
Dear Karen,Thank you for taking the time to write a wonderful review. It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We look forward to serving you again and giving you another five-star experience. Sincerely, Hotel Manager

10/10 Excellent

Katy, Bronx

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved how close it is to the national baseball hall of fame and Main Street, there is a supermarket’ McDonald’s, Chinese food and other stores right next to the hotel, the staff was friendly and the free breakfast was good.
Stayed 3 nights in Feb 2024
Response from Hotel Manager on 20 Feb 2024
Dear Katy,Thank you for your perfect 5 out of 5 rating! We're thrilled to hear that you loved our convenient location near the national baseball hall of fame and Main Street. It's great to know that you found our proximity to various stores and restaurants to be convenient for your stay. We're delighted that our staff was friendly and that you enjoyed our complimentary breakfast. Your satisfaction is important to us, and we're pleased that we could provide you with a positive experience. We appreciate your feedback and hope to welcome you back again soon for another enjoyable stay!Sincerely, Hotel Manager

10/10 Excellent

Neville

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff quiet & clean location
Stayed 1 night in Feb 2024
Response from Hotel Manager on 18 Feb 2024
Dear Neville,Thank you for your perfect rating! We're delighted to hear that you had a great experience with our friendly staff and found our location quiet and clean. We appreciate your feedback and look forward to welcoming you back for another wonderful stay in the future!Sincerely, Hotel Manager

8/10 Good

Susan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, friendly staff , convienent.
Stayed 1 night in Feb 2024
Response from Hotel Manager on 18 Feb 2024
Dear Susan,Thank you for your positive feedback! We're glad to hear that you found our hotel very clean, with friendly staff, and conveniently located. We appreciate your rating and hope to welcome you back for another enjoyable stay in the future!Sincerely, Hotel Manager

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean property. There is a bulge in the rug in the lobby.
Stayed 1 night in Feb 2024
Response from Hotel Manager on 17 Feb 2024
Dear John,Thank you for your feedback! We're delighted to hear that you appreciated the cleanliness of our property. Our team takes great pride in maintaining a welcoming environment for our guests. However, we apologize for the inconvenience caused by the bulge in the lobby rug. Rest assured, we will address this to ensure a seamless experience for all our guests. We look forward to welcoming you back for an even better stay.Sincerely, Hotel Manager

8/10 Good

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Hotel Manager on 18 Feb 2024
Dear Jamie, Thank you for taking the time out of your busy schedule to write a review about your stay at our hotel. We would like to know what we can improve to earn a 5-star review on your next stay. Sincerely, Hotel Manager

8/10 Good

Peter, New York

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very serviceable and affordable hotel with big rooms, ample parking, handing food and dining nearby, and an excellent free breakfast
Stayed 1 night in Feb 2024
Response from Hotel Manager on 9 Feb 2024
Dear Peter,Thank you for your feedback on our hotel. We're delighted to hear that you found our establishment to be very serviceable and affordable, with spacious rooms, ample parking, and convenient dining options nearby. We're especially pleased that you enjoyed our excellent complimentary breakfast. Your compliments are not only rewarding but also inspiring. It is our pleasure that we were able to satisfy you. Our goal is to provide our guests with the warmest hospitality and most efficient service. We are looking forward to seeing you soon.Sincerely, Hotel Manager

8/10 Good

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
Fine
Stayed 2 nights in Jan 2024
Response from Hotel Manager on 30 Jan 2024
Dear Kenneth,Thank you for your review! We're glad to hear that you had a fine experience at our hotel. We strive to provide our guests with top-notch service and we're happy to see that reflected in your visit. We hope to welcome you back soon!Sincerely, Hotel Manager

10/10 Excellent

Rhonda, Edmeston

Stayed 1 night in Jan 2024
Response from Hotel Manager on 21 Mar 2024
Dear Rhonda,Thanks for the stay and great feedback by giving us a 5 rating. It is really encouraging. We feel proud when we get such ratings and motivates us to serve better. Look forward to welcoming you again.Sincerely, Hotel Manager

8/10 Good

Mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was excellent! Customer Service was strong as well! A nice and convenient place to go, close to the Baseball Hall of Fame
Stayed 1 night in Jan 2024
Response from Hotel Manager on 25 Jan 2024
Dear Mark,Thank you for your positive feedback. We're delighted to hear that you enjoyed our excellent breakfast and experienced strong customer service during your stay. We take pride in being a convenient and pleasant choice, especially with our proximity to the Baseball Hall of Fame. Our goal is an excellent experience for every guest, and we are pleased you were completely satisfied. We hope to welcome you back for an even more enjoyable stay in the future.Sincerely, Hotel Manager

10/10 Excellent

Lawrence

Stayed 2 nights in Jan 2024
Response from Hotel Manager on 8 Feb 2024
Dear Lawrence,Thank you for taking the time to write a wonderful review. It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We look forward to serving you again and giving you another five-star experience. Sincerely, Hotel Manager

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Hotel Manager on 17 Jan 2024
Dear James,Thank you for your rating! We're glad to hear that you had a positive experience during your stay and would rate it 8 out of 10. Your satisfaction is important to us, and we appreciate your feedback. We look forward to welcoming you back in the future.Sincerely, Hotel Manager

10/10 Excellent

Edward

Stayed 1 night in Jan 2024
Response from Hotel Manager on 16 Jan 2024
Dear Edward,I want to thank you for sharing such encouraging feedback by giving it a 5-star rating. Your appreciation motivates us to strive harder to provide the best services and excel in what we do. Providing great hospitality is our goal and something we take great pride in. We look forward to serving you again.Sincerely, Hotel Manager

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick overnight stay at Good hotel
Was a quick stay, came in late, left early. Hotel is very clean and close to Cooperstown.
Stayed 1 night in Jan 2024
Response from Hotel Manager on 11 Jan 2024
Dear Robin,Thank you for taking the time to share your experience. We're pleased to hear that your quick stay was enjoyable and that you found our hotel very clean. It's great to know that our proximity to Cooperstown met your needs. We hope to have the opportunity to welcome you back for a longer stay in the future.Sincerely, Hotel Manager

10/10 Excellent

Nathan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Hotel Manager. on 9 Jan 2024
Dear Nathan,Thank you for your feedback. It is delightful to receive 10-star feedback. We hope that you had a marvelous stay. Our team is very overwhelmed by the ratings. It is a privilege to host guests like you. We await your next visit.Sincerely, Hotel Manager

10/10 Excellent

Ken

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hotel Manager. on 9 Jan 2024
Dear Ken,Thank you for taking the time to write a wonderful review. It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We look forward to serving you again and giving you another five-star experience. Sincerely, Hotel Manager

10/10 Excellent

Angela

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Always stay here when we visit Cooperstown. Clean, quiet, a quick drive to Main Street and the Hall of Fame, reasonably priced, and very friendly staff. We had an issue with our car last time we were there and the staff was amazingly kind and helpful. Great spot for families.
Stayed 3 nights in Dec 2023
Response from Hotel Manager on 1 Jan 2024
Dear Angela,Thank you for the perfect 5 out of 5 rating! We're delighted to be your preferred choice when visiting Cooperstown. It's wonderful to hear that you find our hotel clean, quiet, and conveniently located. We're also pleased that you appreciate our reasonable pricing and friendly staff. We're here to assist in any way we can, and we're glad our staff was amazingly kind and helpful during the issue with your car. We look forward to welcoming you and your family back for more great experiences in the future!Sincerely, Hotel Manager

10/10 Excellent

Fred

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The people.
Stayed 2 nights in Dec 2023
Response from Hotel Manager on 30 Dec 2023
Dear Fred,Thank you for the 5 out of 5 rating! We're delighted to hear that you had a positive experience with the people at our establishment. We appreciate your feedback and look forward to the opportunity to welcome you back in the future!Sincerely, Hotel Manager

8/10 Good

Fred

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hotel Manager on 30 Dec 2023
Dear Fred,Thank you for taking the time out of your busy schedule to write a review about your stay at our hotel. We would like to know what we can improve to earn a 5-star review on your next stay.Sincerely, Hotel Manager

10/10 Excellent

Manuel

Stayed 1 night in Dec 2023
Response from Hotel Manager. on 9 Jan 2024
Dear Manuel,Thank you so much for the five-star rating! We are so pleased to hear that you had a great experience at our hotel and that you enjoyed the facilities and amenities we have to offer. It’s always our goal to make sure that our guests have a positive and memorable experience, so we are thrilled that you had such a positive one. We hope to see you again soon! Sincerely, Hotel Manager

10/10 Excellent

Tania

Liked: Cleanliness, property conditions & facilities, room comfort
Excellent!!
We were in Cooperstown for a short Christmas outing to enjoy Glimmernights. Our stay was excellent! The hotel is bright and nicely decorated. Our room was spotless, quiet, and comfortable. The gentleman who checked us in and out was very friendly and gave us a great dinner recommendation - Mel's. He was obviously proud of Cooperstown! The free breakfast was one of the better ones we have encountered on our travels - all the regular fare along with fresh breakfast sausage and a delish homemade breakfast casserole!!! All in all a great experience!!
Stayed 1 night in Dec 2023
Response from Hotel Manager on 18 Dec 2023
Dear Tania,Thank you for the outstanding 10 out of 10 rating! We're thrilled to hear that your Christmas outing in Cooperstown, particularly during Glimmer Nights, was excellent. It's wonderful that you found the hotel bright and nicely decorated; your room was spotless, quiet, and comfortable. We're glad our staff provided friendly and helpful service, including a great dinner recommendation. It's also fantastic that you enjoyed the complimentary breakfast with its variety, including the homemade breakfast casserole. We appreciate your positive feedback and look forward to providing you with another great experience in the future!Sincerely, Hotel Manager

8/10 Good

Jenny

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hotel Manager on 15 Dec 2023
Dear Jenny,Thank you for taking your valuable time to leave a rating on your stay at our hotel. If you can think of anything to raise our guest satisfaction score from 8 to 10, please be sure to let us know. We appreciate your business. We look forward to seeing you again soon! Sincerely, Hotel Manager

10/10 Excellent

Balena

Stayed 2 nights in Dec 2023
Response from Hotel Manager on 31 Jan 2024
Dear Balena,Thanks for the stay and your appreciation with a five rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to serving you even better and eagerly await your arrival. It is our privilege to serve guests like you.Sincerely, Hotel Manager

10/10 Excellent

Julio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent location
Stayed 2 nights in Dec 2023
Response from Hotel Manager on 5 Dec 2023
Dear Julio,Thank you for your stay. We're glad to hear that you found our location excellent! It was a pleasure hosting you, and we hope you will continue making us your home whenever you are in our area.Sincerely, Hotel Manager

4/10 Poor

Rosemary, Spring Valley

Business traveller, Travelled with partner
The check in staff was lovely. Helpful as to where to eat. We stayed one night, which we have done in the past. Morning showers were impossible. NO HOT WATER! All we asked for was a comfortable bed (it was) and a shower. Ran water for 10 minutes trying to see if the water would warm up, without luck. And waste of water. I told the front desk - all I got was shrugged shoulders. No compensation. He did ask if everything else was ok (what else was there?). Too bad. As said I have stayed here without issue multiple times at this time of year without issue. Won’t again.
Stayed 1 night in Dec 2023
Response from Scott on 5 Dec 2023
There was no way for us to provide compensation as you booked and paid via a third party. The clerk did apologize for the situation. I do believe you were offered a room in our other building for showers and declined.

10/10 Excellent

Robert

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very closed to main street in cooperstown and was a safe and very good experience
Stayed 1 night in Nov 2023
Response from Hotel Manager on 5 Dec 2023
Dear Robert,Thank you for your stay. We're thrilled to hear that you had a safe and positive experience during your stay at our location in Cooperstown. Being close to the main street adds to the convenience, and your safety is always a top priority for us. We look forward to welcoming you back for another great stay!Sincerely, Hotel Manager

10/10 Excellent

Patrick, Scotia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Hotel Manager on 30 Nov 2023
Dear Patrick,Thanks for the stay and great feedback by giving us a 5 rating. It is really encouraging. We feel proud when we get such ratings and motivates us to serve better. Look forward to welcoming you again.Sincerely, Hotel Manager

8/10 Good

Thomas

Travelled with partner
Liked: Staff & service, property conditions & facilities
Convenient to Cooperstown and affordable. Common areas kind of dirty but room was fine
Stayed 2 nights in Nov 2023
Response from Hotel Manager on 28 Nov 2023
Dear Thomas,Thank you for your stay. We're glad to hear you found our location convenient and the room satisfactory. However, we apologize for the cleanliness issues in the common areas. Maintaining a clean environment throughout is important to us, and we'll address this promptly. Your feedback is valuable, and we hope to have the chance to provide a more enjoyable experience for you in the future. Sincerely, Hotel Manager