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Reviews of Fairfield Inn & Suites Houston The Woodlands

2.5 out of 5
Fairfield Inn & Suites Houston The Woodlands
16850 Interstate 45 S, The Woodlands, TX

Reviews

8.0

Very good

Rating 10 - Excellent. 418 out of 995 reviews" "
Rating 8 - Good. 317 out of 995 reviews" "
Rating 6 - Okay. 136 out of 995 reviews" "
Rating 4 - Poor. 66 out of 995 reviews" "
Rating 2 - Terrible. 58 out of 995 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

james, Crystal Lake

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Met my needs
Stayed 5 nights in Apr 2024
Response from Anatasia Dushman, Assistant General Manager on 24 Apr 2024
Good evening,My name is Anastasia Dushman, Assistant General Manager at Fairfield Houston, the Woodlands. Thank you for staying with us and for providing us your honest feedback. We are excited to learn that you enjoyed your stay with us. It is always great to hear positive feedback from those who matter the most -- you. We will be sharing your feedback to all the team department to celebrate the great service we have provided. Once again we thank you for your feedback and we look forward to welcoming you back to our hotel should your next journey brings you back to the Woodlands, TX

2/10 Terrible

Michael

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Anastasia Dushman, Assistant General Manager on 17 Apr 2024
Good morningGood morningMy name is Anastasia Dushman, Assistant General Manager at Fairfield Houston the Woodlands. Thank you for staying with us. We are disheartened to see that you did not enjoy your stay and we sincerely apologize for any inconvenience you had while staying with us. If you would like to provide any feedback do not hesitate to call the hotel as we do utilize your feedback to enhance our service and offering to all our esteemed guests such as yourself. We hope to hear from you soon.

10/10 Excellent

Milena

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very accommodating.
Stayed 6 nights in Mar 2024
Response from Anastasia Dushman on 27 Mar 2024
Good evening,My name is Anastasia Dushman, Assistant General Manager at Fairfield Houston the Woodlands. Thank you for staying with us and for providing us your honest feedback. We are glad you enjoyed your stay, and our staff was accommodating. We will be sharing your feedback with our team to celebrate the great customer service we provided to you. We look forward to welcoming you back to our hotel should your next journey bring you back to the Woodlands, TX.

10/10 Excellent

Florangela

Stayed 2 nights in Mar 2024
Response from Anastasia Dushman, Assistant General Manager on 17 Apr 2024
Good morningMy name is Anastasia Dushman, Assistant General Manager at Fairfield Houston the Woodlands. Thank you for staying with us and we are glad you enjoyed your stay! We hope to see you again should your next journey bring you back to the Woodlands, TX!

10/10 Excellent

Janice

Stayed 1 night in Mar 2024
Response from Anastasia Dushman, Assistant General Manager on 17 Apr 2024
Good morningMy name is Anastasia Dushman, Assistant General Manager at Fairfield Houston the Woodlands. Thank you for staying with us and we are glad you enjoyed your stay! We hope to see you again should your next journey bring you back to the Woodlands, TX!

10/10 Excellent

Candace

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lady at the front desk is super sweet and was so quick to get anything we asked for.
Stayed 1 night in Mar 2024
Response from Anastasia Dushman on 16 Mar 2024
Good afternoon,Thank you for staying at Fairfield Inn & Suites Houston the Woodlands. We are glad you enjoyed your stay and the front desk went above and beyond to make your stay extra special. Your feedback has been shared with the front desk as a way of celebrating the great guest experiences we delivered. Once again, thank you for your feedback and we hope to see you again soon at Fairfield Inn & Suites Houston The Woodlands.

10/10 Excellent

Debra

Stayed 1 night in Mar 2024
Response from Anastasia Dushman, Assistant General Manager on 17 Apr 2024
Good morningMy name is Anastasia Dushman, Assistant General Manager at Fairfield Houston the Woodlands. Thank you for staying with us and we are glad you enjoyed your stay! We hope to see you again should your next journey bring you back to the Woodlands, TX!

6/10 Okay

Lynn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was a very difficult to sleep due to road noise. Also could hear sounds from guests next door and dog barking from floor above. maid service to clean, restock coffee, bring fresh towels and change sheets are only every other day. The free breakfast isn’t worth staying for. Was charge $24 for parking for a 2 day stay in a basic parking lot with no security. Not sure what the parking fee is for. The only positive of the stay was comfortable beds, bedding and pillows. Plus it’s close to great shopping. I would not stay at this hotel again. It definitely didn’t have the quality of the Marriott brand that I am used to.
Stayed 2 nights in Mar 2024
Response from Anastasia Dushman, Assistant General Manager on 13 Mar 2024
Good afternoon,Thank you for staying at Fairfield Inn & Suites Houston The Woodlands. We are disheartened to learn that your stay was not to your expectations, and we sincerely apologize for the inconveniences you experience while staying with us. We will relay your feedback to the appropriate team department, and rest assure the team and I will work hard on the concern encounter in order to provide better service and product to all our esteemed guest such as yourself. Once again, thank you for taking the time to help improve our hotel and we hope you will give us another opportunity to welcome you back to Fairfield Inn & Suites The Woodlands

4/10 Poor

Alejandra

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
It all started with the lack of customer service. The front desk was left unattended for over 10 minutes causing over 5 customers to not be able to check in upon arrival. Once getting situated into the room we found out the tv was not working. The staff didn’t offer much help. Then the neighbors above were making a lot of noise and the staff didn’t address the issue. Overall not great service.
Stayed 1 night in Mar 2024
Response from Anastasia Dushman, Assistant General Manager on 13 Mar 2024
Good morning, Thank you for staying with us at Fairfield Inn & Suites Houston The Woodlands. We appreciate you staying with us and for providing us your honest feedback. We are disheartened to hear that your stay with us was not to your expectations, and we sincerely apologize regarding the inconvenience you had at check in and with our customer service. Providing the highest level of hospitality and service is our number one priority and rest assured we will be relaying your feedback to the appropriate team members as training opportunities. While we are disappointed that we were not able to provide you with the guest experience that we are known for, it is only with feedback such as this that we can continue to improve our hotel for the future. We hope this experience will not deter you from giving us another opportunity to welcome you back to Fairfield Inn & Suites should your next journey bring you back to the Woodlands, TX. We look forward for another opportunity to welcome you back to our hotel.

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Monica on 3 Mar 2024
Thank you for staying with us.

10/10 Excellent

Paul

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I found that the staff was outstanding, and the included breakfast was great.
Stayed 2 nights in Feb 2024
Response from Monica on 3 Mar 2024
Thank you for staying with.

10/10 Excellent

Elsa

Liked: Cleanliness, staff & service, property conditions & facilities
Had a great stay
Stayed 1 night in Feb 2024
Response from Monica on 3 Mar 2024
Thank you for staying with.

8/10 Good

Dawn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean and convenient to family
Stayed 1 night in Dec 2023
Response from Monica on 3 Mar 2024
Thank you for staying with.

4/10 Poor

Ashley

Travelled with family
Disliked: Cleanliness, amenities
We were put in a handicapped room when we did not reserve that room type. It was extremely difficult to wash your hair while taking a shower because of how low th handicapped shower head is. The bathroom was disgusting! There was pee all over the floor behind the toilet. There was something (probably pee) splattered om the bathroom floor. The sink bad solatters and hair in it. The curtain wouldnt close all the way, so headlights and other lights were very intrusive while trying to sleep.
Stayed 1 night in Jan 2024
Response from Monica on 3 Mar 2024
We apologize for the inconvenience. We will be addressing this issue.

8/10 Good

Pedro

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay! Thank you
Stayed 2 nights in Jan 2024
Response from Monica on 3 Mar 2024
Thank you for staying with.

10/10 Excellent

Joshua

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful place for a quick visit.
Wonderful place for a quick visit. Really enjoyed the place with my family. Very nice people at the front desk.
Stayed 2 nights in Jan 2024
Response from Monica on 3 Mar 2024
Thank you for staying with.

10/10 Excellent

Melanie

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The staff is very friendly breakfast was awesome
Stayed 2 nights in Jan 2024
Response from Monica on 3 Mar 2024
Thank you for staying with.

10/10 Excellent

stephen

Stayed 1 night in Jan 2024
Response from Monica on 3 Mar 2024
Thank you for staying with.

8/10 Good

Fernando

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Monica on 3 Mar 2024
Thank you for staying with.

8/10 Good

Joung

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Monica on 3 Mar 2024
Thank you for staying with us.

8/10 Good

Michael

Stayed 3 nights in Dec 2023
Response from Monica on 3 Mar 2024
Thank you for staying with.

2/10 Terrible

Elizabeth

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Monica on 4 Jan 2024
Thank you for staying with us.

10/10 Excellent

Anthony

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Monica on 4 Jan 2024
Thank you for staying with us.

8/10 Good

Fernando

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Monica on 4 Jan 2024
Thank you for staying with us.

8/10 Good

Annette

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay was overall good. Disappointed in added parking fees that I didn’t see on websites and not mentioned when we received our parking pass. Not billed through reservation but through a third party for the hotel
Stayed 1 night in Dec 2023
Response from Monica on 4 Jan 2024
Thank you for staying with us.

10/10 Excellent

Juliana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location, breakfast
Stayed 1 night in Dec 2023
Response from Monica on 4 Jan 2024
Thank you for staying with us.

10/10 Excellent

Jamie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was awful but rooms were clean.
Stayed 3 nights in Dec 2023
Response from Monica on 4 Jan 2024
Thank you for staying with us.

8/10 Good

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Monica on 3 Mar 2024
Thank you for staying with.

10/10 Excellent

Joni

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only downside was you could hear the Freeway traffic.
Stayed 1 night in Nov 2023
Response from Monica on 4 Jan 2024
Thank you for staying with us.

10/10 Excellent

Keona

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed my stay! Very relaxing.
Stayed 2 nights in Dec 2023
Response from Monica E on 5 Dec 2023
Dear Keona,On behalf of the entire hotel team, I want to thank you for sharing your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all the tam as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Saifoulaye, brossard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would come back
Stayed 5 nights in Nov 2023
Response from Monica E on 5 Dec 2023
Dear Saifoulaye,Thank you for staying with us, hope to see you again!!

10/10 Excellent

A Jeanette, Norwalk

Liked: Staff & service, property conditions & facilities
Great clean facility. Great swimming pool. Great continental breakfast
Stayed 1 night in Nov 2023
Response from Monica on 28 Nov 2023
Dear A Jeanette,On behalf of the entire hotel team, I want to thank you for sharing your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all the tam as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Ken

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Place
Nice place. In good shape. Great location. Staff is polite and professional.
Stayed 1 night in Nov 2023
Response from Monica on 28 Nov 2023
Dear Ken,On behalf of the entire hotel team, I want to thank you for sharing your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all the tam as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

6/10 Okay

Joseph, Missouri City

Stayed 1 night in Nov 2023
Response from Monica on 28 Nov 2023
Thank you for staying with us.

6/10 Okay

james

Stayed 1 night in Nov 2023
Response from Monica on 4 Jan 2024
Thank you for staying with us.

10/10 Excellent

Mike L

Stayed 2 nights in Nov 2023
Response from Monica on 28 Nov 2023
Dear Mike L,On behalf of the entire hotel team, I want to thank you for sharing your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all the tam as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Good

BARRY

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
The carpet, from the entrance to my 3rd floor room, was dirty! The carpet had white fuzz all over the place. It made me wonder how clean the bed was. I definitely will not stay nor recommend that particular location…ever!
Stayed 1 night in Nov 2023
Response from Monica on 28 Nov 2023
Dear BarryThank you for taking the time to let us know about your experience while staying with us.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with all the team to ensure the necessary guidelines are in place and reviewed to prevent from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.

4/10 Poor

Dave

Travelled with family
Liked: Cleanliness
Disliked: Amenities
I don't like surprises that were not aforementioned. When we arrived, one person at the front desk, as she was on the phone with "someone" speaking in mixture of Spanish and English. She looked up at us and continued that conversation. Might have been a work call. Don't know. 6-8 minutes later she said "I'll call you later I have some here." Then we were told there was a fee for parking. In a parking lot, unattended, self parking, to park our car at the hotel parking lot. Things were just a little "off" and the staff, were not engaging and that part I don't care but some will. So maybe this just wasn't the hotel for us! But PLEASE have the hotel reveal ALL prices and costs. I thought when we booked through Expedia and the price shown was the price to expect. I have no idea at this point.
Stayed 1 night in Nov 2023
Response from Monica on 28 Nov 2023
Dear Dave,Thank you for taking the time to let us know about your experience while staying with us.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with all the team to ensure the necessary guidelines are in place and reviewed to prevent from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.

10/10 Excellent

Brian

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay.
Staff was friendly, breakfast was good, sheets were clean, no complaints
Stayed 2 nights in Nov 2023
Response from Monica on 28 Nov 2023
Dear Brian,On behalf of the entire hotel team, I want to thank you for sharing your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all the tam as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Good

William

Stayed 2 nights in Nov 2023
Response from Monica E on 5 Dec 2023
Dear William,Thank you for staying with us, hope to see you again!

10/10 Excellent

Erin

Business traveller, Travelled with partner
Liked: Cleanliness, property conditions & facilities
Really nice hotel. Clean, comfy bed, good breakfast. Good location, a few restaraunts, fas station, and Walmart within walking distance.
Stayed 2 nights in Nov 2023
Response from Monica on 28 Nov 2023
Dear Erin,On behalf of the entire hotel team, I want to thank you for sharing your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all the tam as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

6/10 Okay

Cassidy

Travelled with group
Liked: Staff & service
Disliked: Cleanliness
The hotel was nice and close to popular areas. The front desk staff was absolutely lovely,
Stayed 4 nights in Nov 2023
Response from Monica Erives on 10 Nov 2023
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Luke

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Monica Erives on 10 Nov 2023
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Ryan

Stayed 1 night in Oct 2023
Response from Monica on 28 Nov 2023
Thank you for staying with us.

8/10 Good

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
My stay was in October 2023 and my room was clean as well as the bathroom. Hallways clean as well as the lobby. Want to save a few dollars then stay for their breakfast..anice selection of cold and hot foods. The only thing that I was disappointed with was they never came in to make the bed. Strange thing, they emptied the trash but that was it.
Stayed 4 nights in Oct 2023
Response from Monica Erives on 10 Nov 2023
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Diego

Stayed 2 nights in Oct 2023
Response from Monica Erives on 10 Nov 2023
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
Close to our friends house and was clean
Stayed 3 nights in Sep 2023
Response from Monica Erives on 10 Nov 2023
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Cristian Nkem

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Monica Erives on 10 Nov 2023
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Arleen

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The staff was nice, and the property was clean, but a little outdated.
Stayed 2 nights in Sep 2023
Response from Monica Erives on 10 Nov 2023
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Barry

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
Comfortable, quiet, good food, nice staff!
Stayed 2 nights in Sep 2023
Response from Monica Erives on 10 Nov 2023
Thanks for staying with us. We appreciate your feedback!