4/10 Poor
Xum Franco
Travelled with family
16 Apr 2024
Disliked: Cleanliness, property conditions & facilities
We booked two rooms, for my sister and another room I shared with my brother. When we arrived to check in, we were told my sister's room had a maintenance issue and she was moved to a different room. The room she got was old was clean, but we noticed one of the lights wasn't working. We checked the bulb and we noticed a light bulb was actually missing from the socket and it was very strange that in the socket was a sealed pack of Marlboro cigarettes. We don't smoke so we called the front desk and we gave the cigarettes to the maintenance guy who put a working bulb in and got the light working. My brother and I walked in our room and we noticed our bathroom light also wasn't working. We called the manager and she came over and checked, and flicked the light switch a couple of times, and she said "Yup, your bathroom light isn't working". And then she also noticed that the bathroom ceiling also had black mold, so she told us she couldn't let us stay in this room. We were glad that she was the one who noticed, and she moved us to a different room, but it was smaller since there were no other "working" rooms available. So, she had to move the small fridge and microwave into this smaller room, because we paid for a room with a fridge and microwave. The rooms were old and the sink and the bathtub were dirty or stained. Our bathroom sink was also clogged (which they fixed). My sister's room was facing the street and she said it was loud at night, she could hear people talking outside
Xum Franco
Stayed 2 nights in Apr 2024