Exterior

Reviews of DoubleTree by Hilton Hotel Berkeley Marina

4 out of 5
DoubleTree by Hilton Hotel Berkeley Marina
200 Marina Blvd, Berkeley, CA

Reviews

8.2

Very good

Rating 10 - Excellent. 943 out of 2021 reviews" "
Rating 8 - Good. 554 out of 2021 reviews" "
Rating 6 - Okay. 276 out of 2021 reviews" "
Rating 4 - Poor. 148 out of 2021 reviews" "
Rating 2 - Terrible. 100 out of 2021 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful Marina View!
Stayed 1 night in Mar 2024

10/10 Excellent

Justin David

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very calm and quiet
Stayed 1 night in Mar 2024
Response from HotelMgmt on 27 Mar 2024
Justin, we're happy to hear that our serene, beautiful setting allowed you to relax! Thank you for choosing the DoubleTree by Hilton Hotel Berkeley Marina for your recent stay. We hope to welcome you back soon!

10/10 Excellent

Louie

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
I love the marina
Stayed 3 nights in Mar 2024
Response from HotelMgmt on 27 Mar 2024
We love welcoming you to the DoubleTree by Hilton Hotel Berkeley Marina, Louie! Thanks so much for your excellent score. Please visit us again soon!

8/10 Good

Fran

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotelmgmt on 25 Mar 2024
Thank you for visiting, Fran! We are grateful for your star-rating, please come back soon.

10/10 Excellent

Amanda

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotelmgmt on 25 Mar 2024
Earning five stars from you has made our day, Amanda! Thank you and it will be our pleasure to welcome you back.

6/10 Okay

David

Travelled with family
Disliked: Staff & service
Decent outdated hotel that could use a makeover and additional cleaning staff to clean the dust and corners. The thing that bothers me the most is that I left my earbuds with tracker in the room and can see that they are there at the hotel, yet they won’t even call me to let me know if they found them. Easy to make a reservation not so easy to get through to get through to customer service. Seemed more like a cheap motel experience to me. The marina on the other hand is nice and peaceful.
Stayed 3 nights in Mar 2024
Response from HotelMgmt on 25 Mar 2024
David, we're so glad you enjoyed our beautiful, serene setting along the water! It's disappointing that other aspects of your stay fell short of what you expected, and we appreciate your feedback. Our team will review your comments to see how we can better serve our guests. Please know that our team follows a strict lost and found policy and we hope that, by now, we've connected with you about your forgotten property. Hopefully, you'll consider giving us a chance in the future to work to earn another star or two.

10/10 Excellent

Halle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Hotelmgmt on 23 Mar 2024
Thank you for your five-star rating, Halle! We hope to be your preferred property whenever your travels bring you to the area!

10/10 Excellent

STEVEN

Liked: Amenities
Very convenient location and good price. Views of SF amazing!
Stayed 1 night in Mar 2024
Response from HotelMgmt on 22 Mar 2024
We agree with you, Steven, that our breathtaking setting is worth raving about! Thank you for your fantastic comments and perfect score. Please think of us at the DoubleTree by Hilton Hotel Berkeley Marina when making future travel plans!

10/10 Excellent

Sheila

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 1 night in Mar 2024
Response from HotelMgmt on 22 Mar 2024
Thanks so much, Sheila! It was a pleasure welcoming you to the DoubleTree by Hilton Hotel Berkeley Marina. Please visit us again soon!

6/10 Okay

Fred, Las Vegas

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Prior to my arrival, I made several attempts to contact the property to find out if I would be able to check in much earlier than the usual check-in time as I would be arriving right after midnight. After approximately 9 calls throughout the day I spoke with someone named Glenda who transferred me to a manager's extension where I left a voicemail message. I never received a call back. The day of my trip, I made additional attempts to contact the property to find out if it made more sense to move my reservation earlier (even though it was already past the deadline to do so without additional charges at that point). Again, no responses until someone picked up and advised a manager would have to make that determination. Between myself and even Expedia customer service making attempts to contact the property, it was extremely difficult to reach someone. When I finally arrived that night at approximately 12:45, I explained to the front desk attendant (May?) if it were possible to check in much earlier. She denied the request, even though I had no problem paying an early check in fee. After explaining my numerous attempts to contact the property, her only response was that the property is busy and refused to take any accountability with the poor response actions. During check out, I noticed the phones would ring and no attempts were made by any employees to answer the phones. Not sure how training goes, but I know busy volume and this was far from the busy I have seen elsewhere
Stayed 1 night in Mar 2024
Response from HotelMgmt on 21 Mar 2024
Fred, we appreciate you taking a moment to describe your experience. Please know that excellent service is always our goal, and we will be reviewing your feedback to see where retraining is needed to ensure effective, timely communication. We hope you'll allow us a chance in the future to offer you a truly wonderful stay.

10/10 Excellent

Kevin

Pleasant surprise
Stayed 4 nights in Mar 2024
Response from HotelMgmt on 21 Mar 2024
We love surpassing expectations, Kevin! Thank you for allowing us to welcome you to the DoubleTree by Hilton Hotel Berkeley Marina. Please return soon!

6/10 Okay

Cindy, Rosevillw

Travelled with group
Disliked: Property conditions & facilities
Location and cookies
Stayed 1 night in Mar 2024
Response from HotelMgmt on 21 Mar 2024
Thank you for staying with us at the DoubleTree by Hilton Hotel Berkeley Marina, Cindy! We're glad that our beautiful setting and fresh, warm cookies pleased you. Hopefully, when you return, we'll be able to work to earn another star or two.

10/10 Excellent

Francetta, Douglasville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would, Definitely, stay Again! Loved the Accommodations, Cleanliness, Staff, Location, and Convenience!...
Stayed 5 nights in Mar 2024
Response from HotelMgmt on 21 Mar 2024
Our team will be elated by your top score and wonderful praise, Francetta! Thank you for allowing us to welcome you to the DoubleTree by Hilton Hotel Berkeley Marina. We hope your adventures bring you back soon for another memorable getaway!

10/10 Excellent

Cuautemoc, Chula Vista

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Amazing stay. I will return someday
Stayed 2 nights in Mar 2024
Response from HotelMgmt on 21 Mar 2024
We love knowing that you enjoyed your time with us! Thank you for choosing the DoubleTree by Hilton Hotel Berkeley Marina. It will be a pleasure to serve you again soon!

10/10 Excellent

arabella

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Hotelmgmt on 20 Mar 2024
We’re proud to have earned five stars on your recent visit, thank you! It would be a pleasure to welcome you back, Arabella.

10/10 Excellent

chukwuma

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The unique view and walkway along the side of the river bank, comfort and luxury was top notch.. so much to talk about.. Everywhere was just so lovely to be around.. Felt so much happy spending a weekend over there..
Response from HotelMgmt on 19 Mar 2024
We're just thrilled that you found so much to love about your stay with us at the DoubleTree by Hilton Hotel Berkeley Marina! Thank you for sharing your top score and kind remarks about our spectacular setting and warm hospitality. Hopefully, your plans will bring you back soon for another relaxing, memorable getaway!

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotelmgmt on 19 Mar 2024
Knowing you had a wonderful stay is truly gratifying! Thank you, Andrew, and we eagerly await your next visit.

8/10 Good

Antwanisha

Liked: Property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Hotelmgmt on 19 Mar 2024
Antwanisha, our team is grateful for your high rating, thank you! We hope the next time your travels bring you to the area, you’ll consider our property again.

4/10 Poor

Amanda

Disliked: Staff & service, amenities, property conditions & facilities
The pictures do not accurately represent the rooms at this property. Our room was very old and outdated. I specifically booked this room because of the look on the website, but was very disappointed when we got to our place. Furthermore, the staff at the front desk were curt and rude. Would never stay here again.
Stayed 1 night in Mar 2024
Response from HotelMgmt on 18 Mar 2024
It's truly disappointing to learn that your visit fell short of your expectations, Amanda, and we wish we could have connected with you personally about your concerns. Our team will review your comments to see where changes and retraining are needed. We appreciate your input.

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thanks.
Stayed 1 night in Mar 2024
Response from HotelMgmt on 18 Mar 2024
It was our pleasure to welcome you to the DoubleTree by Hilton Hotel Berkeley Marina, James! We appreciate your high score. Please return soon!

4/10 Poor

David

Business traveller
Liked: Property conditions & facilities
The room I was in (1122) extremely noisy area to be and close to some doors that connect the hotel to other areas, they slam at all hours. I also found the food extremely expensive at the onsite restaurant with very slow service. Lastly for a small bottle of water in the room at US$ 5 is a rip off, most places give you a few bottles ... I will not go back to his hotel.
Stayed 1 night in Mar 2024
Response from HotelMgmt on 15 Mar 2024
David, our goal is to offer our visitors a peaceful, pleasant experience and we regret that a concern with noise affected your visit. Additionally, we appreciate your feedback about the dining value. Our team will discuss your feedback to see how we can better serve our guests. Thank you for your input.

10/10 Excellent

Hashim

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a quite, convenient and safe place to stay. Amenities and service are efficient and the staff were very helpful. I would consider Double Tree by Hilton for any future travel.
Stayed 6 nights in Mar 2024
Response from HotelMgmt on 14 Mar 2024
We're so glad your stay with us at the DoubleTree by Hilton Hotel Berkeley Marina was everything you hoped for, Hashim! Thank you for sharing your terrific review and excellent rating. We'd love the chance to welcome you back soon!

10/10 Excellent

Damaris

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place with nice views
Stayed 2 nights in Mar 2024
Response from HotelMgmt on 13 Mar 2024
Thank you, Damaris, for allowing us to welcome you to the DoubleTree by Hilton Hotel Berkeley Marina! We're delighted that our stunning setting left such a lasting impression. Please think of us when your travels bring you back to Berkeley!

10/10 Excellent

Lily, Los altos

Liked: Cleanliness, staff & service, property conditions & facilities
Love the pool
Stayed 3 nights in Mar 2024
Response from HotelMgmt on 13 Mar 2024
It's great to know that you were able to relax and unwind in our lovely pool, Lily! Thanks so much for your perfect score for the DoubleTree by Hilton Hotel Berkeley Marina. We hope you'll return soon!

8/10 Good

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Hotelmgmt on 13 Mar 2024
Your star rating is greatly appreciated, Christine, and it will be our pleasure to welcome you back!

4/10 Poor

Sutrilah

Business traveller, Travelled with partner
Disliked: Staff & service, property conditions & facilities
They don’t serve free breakfast
Stayed 3 nights in Mar 2024
Response from HotelMgmt on 11 Mar 2024
It's truly disappointing to learn that your visit fell short of your expectations, Sutrilah, and we wish we could have connected with you personally about your concerns. We will be working to be sure we are offering the exceptional value you expect from us. Please allow us another chance to improve your impression of us.

8/10 Good

Robert J

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Pay to park was expensive in an area riddled with vehicle breakins. Keeping your guests' and their vehicles safe should not be at a premium. If you chose to park outside the toll gate parking, DO NOT leave anything in site to give cause for a breakin.
Stayed 1 night in Mar 2024
Response from HotelMgmt on 11 Mar 2024
Thank you for staying with us at the DoubleTree by Hilton Hotel Berkeley Marina, Robert, and for sharing your thoughts! We can assure you that the safety of our guests and their property is our priority. You will find our parking rates comparable to similar lots in the area, but we regret if our charge took you by surprise. Please return soon when your travels bring you back to Berkeley!

8/10 Good

chafik

Liked: Cleanliness, amenities, property conditions & facilities
Pleasant, clean & comfortable
Stayed 1 night in Mar 2024
Response from HotelMgmt on 11 Mar 2024
We're so glad you enjoyed your stay! Thank you for your high rating for the DoubleTree by Hilton Hotel Berkeley Marina. Please allow us to welcome you back soon!

10/10 Excellent

Oscar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall an excellent experience.
Stayed 11 nights in Nov 2023
Response from HotelMgmt on 11 Mar 2024
We love hearing from happy guests, Oscar! Earning your perfect score made our day. Please visit us again soon at the DoubleTree by Hilton Hotel Berkeley Marina!

10/10 Excellent

Derick

Liked: Cleanliness, staff & service, property conditions & facilities
Only thing i didn't like was the stuff members to wake me up at 8am for room service thats too early!
Stayed 1 night in Mar 2024
Response from HotelMgmt on 8 Mar 2024
Derick, we are proud to earn your perfect rating and appreciate you taking the time to share your helpful feedback. Please accept our apologies for that unusual disruption. We will work with our team to ensure your next trip is peaceful from start to finish!

10/10 Excellent

Jerrod

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Hotelmgmt on 9 Mar 2024
Receiving your five-stars means a lot to us, Jerrod! Thank you and we hope to see you again soon.

8/10 Good

Christopher

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotelmgmt on 9 Mar 2024
We are delighted we made such a great impression on you! Thank you, Christopher, and please visit again soon.

8/10 Good

sherri

Liked: Cleanliness, staff & service, property conditions & facilities
I love the marina area for walking. I stay at this property for the indoor pool that you can enjoy no matter what the weather. I feel that they need to consistently staff valet parking or do away with it. No valet is available in the evening upon returning to the hotel and you have to wait to turn your keys over to someone at the desk if someone is being served by the front desk. This was irritating to me each evening that I returned.
Stayed 3 nights in Feb 2024
Response from HotelMgmt on 7 Mar 2024
Sherri, it's always a pleasure to welcome you to the DoubleTree by Hilton Hotel Berkeley Marina! Thank you for commenting on our terrific setting and pool. Your feedback about the valet service is helpful, and our team will review your input internally. We look forward to seeing you again soon!

4/10 Poor

Aisha

No ventilation in the room
Stayed 3 nights in Mar 2024
Response from HotelMgmt on 5 Mar 2024
We regret that we were unable to meet your expectations, Aisha. Our staff is always eager to assist with any concerns you may have and had we been made aware of the situation, we would have made every effort to resolve these issues. Please allow us a second chance to make a better impression.

8/10 Good

Charline

Stayed 1 night in Mar 2024
Response from Hotelmgmt on 24 Mar 2024
Thank you for rating your stay, Charline! We hope to be your preferred property whenever your travels bring you to the area!

8/10 Good

Chelsea

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Was leaking around balcony door in bedroom. The pipes in the restaurant was leaking on us at breakfast.
Stayed 1 night in Mar 2024
Response from HotelMgmt on 4 Mar 2024
It's truly disappointing to learn that your visit fell short of the excellent experience we aim for, Chelsea, and we wish we could have connected with you personally about your concerns. Our team will be making the necessary repairs, and we appreciate your feedback. Please return soon to the DoubleTree by Hilton Hotel Berkeley Marina so we can offer you a perfect visit!

6/10 Okay

Bonnie L.

Liked: Staff & service, amenities
Lovely location on the marina. Pool/hot tub were excellent. A bit run down for a Doubletree, and the noise between rooms was excessive. Everything in common area was super expensive - it cost over $10 for a small bag of chips and a small bottle of water! Parking was also expensive - $30-$35 per night.
Stayed 4 nights in Feb 2024
Response from HotelMgmt on 4 Mar 2024
While it's wonderful to hear that you appreciated our relaxing pool and stunning waterfront setting, Bonnie, we regret that our value fell short of what you expected. We strive to stay competitive with other properties in the area and we appreciate your feedback. Please visit us again soon at the DoubleTree by Hilton Hotel Berkeley Marina so we can work to earn another star or two.

6/10 Okay

Arnel, Lincoln

Business traveller, Travelled with partner
Liked: Staff & service
AC too loud for me
Stayed 2 nights in Feb 2024
Response from HotelMgmt on 4 Mar 2024
Our goal is to offer our visitors a peaceful, pleasant experience and we regret that a concern with noise affected your visit, Arnel. Our team will discuss your feedback to see how we can better serve our guests. We hope to have a chance in the future to offer you a truly restful experience!

6/10 Okay

John

Business traveller
Typical inexpensive corporate hotel. Everything is nickel n dime, gone are the days of anything complimentary. No room service and no real food options. Meh
Stayed 4 nights in Feb 2024
Response from HotelMgmt on 4 Mar 2024
We're disappointed to learn that we failed to meet your expectations, John, and we wish we had the chance to speak with you directly about your feedback. Please allow us a chance in the future to change your impression of us.

8/10 Good

Adriel

Liked: Cleanliness, staff & service
Stayed 3 nights in Feb 2024
Response from HotelMgmt on 29 Feb 2024
We appreciate your high rating. It was a pleasure serving you, and we hope to welcome you back soon, Adriel.

10/10 Excellent

Michele

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved being away from the congestion of town and taking morning walks in nature.
Stayed 3 nights in Feb 2024
Response from HotelMgmt on 29 Feb 2024
Our idyllic setting along the water is a perfect place to relax and refresh, Michele! We're thrilled to receive your top score. Please make plans to return soon for another memorable getaway at the DoubleTree by Hilton Hotel Berkeley Marina!

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was unbeatable.
Stayed 1 night in Feb 2024
Response from HotelMgmt on 29 Feb 2024
Patrick, our team will be so happy to hear that you appreciated their caring attention! Thank you for your excellent score for the DoubleTree by Hilton Hotel Berkeley Marina. We hope to welcome you back soon!

8/10 Good

Nancy

Travelled with partner
Liked: Staff & service, property conditions & facilities
The property is lovely but their price-gouging is extreme—$35/day for parking and $5 for a half liter of bottled water. Parking on street across from the parking lot is free and safe. And the tap water is fine
Stayed 4 nights in Feb 2024
Response from HotelMgmt on 27 Feb 2024
While we regret that our value fell short of expectations, Nancy, it's wonderful to hear that you appreciated our stunning waterfront setting and comfortable accommodations! You will find our parking rates comparable to similar lots in the area, but we regret if our charge took you by surprise. Please think of us at the DoubleTree by Hilton Hotel Berkeley Marina when your plans bring you back!

8/10 Good

heather

Stayed 1 night in Feb 2024
Response from HotelMgmt on 21 Mar 2024
It was a pleasure to serve as your home-away-from-home, and we thank you for your high marks. We would be delighted to welcome you back just as soon as you can, Heather.

10/10 Excellent

Sunhee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Feb 2024
Response from HotelMgmt on 26 Feb 2024
We always love hearing from happy guests, Sunhee! Thank you for your top score for the DoubleTree by Hilton Hotel Berkeley Marina. Please return soon!

10/10 Excellent

Kalin

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was great! loved the view had a good time
Stayed 1 night in Feb 2024
Response from HotelMgmt on 26 Feb 2024
We enjoyed welcoming you to the DoubleTree by Hilton Hotel Berkeley Marina, Kalin! Our waterfront setting offers beautiful views, and we're so glad you enjoyed your stay. Please think of us when your travels bring you back to Berkeley!

10/10 Excellent

Abby

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was lovely, the rooms big and spacious, and the staff were great!
Stayed 1 night in Feb 2024
Response from HotelMgmt on 21 Mar 2024
What a joy to receive your fantastic review, Abby! Thank you for staying with us at the DoubleTree by Hilton Hotel Berkeley Marina. We all hope your travels bring you back soon!

10/10 Excellent

Felipe

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed the stay, but our room had a bunch of spider webs all around
Stayed 1 night in Feb 2024
Response from HotelMgmt on 22 Feb 2024
Earning your top score made our day, Felipe! Thank you for choosing the DoubleTree by Hilton Hotel Berkeley Marina for your recent visit. Our housekeeping team will be addressing your comments about the room, and we hope to welcome you back soon!

4/10 Poor

Rachel

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Hotelmgmt on 25 Feb 2024
Thank you, Rachel, for taking a moment to rate your stay. We’re disheartened that you felt your visit deserved two stars and would welcome an opportunity to hear how we can improve.

4/10 Poor

Lauren

Stayed 1 night in Feb 2024
Response from HotelMgmt on 21 Mar 2024
Lauren, thank you for allowing us to welcome you, however, we are disheartened that your stay did not meet your expectations. We would be grateful for another chance to impress you in the future.