Ratings based on 787 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
80% of guests recommend
4.0 Room cleanliness
3.9 Service & staff
4.1 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4out of 5
by A verified traveller from West Union, Ohio

Nice Stay

Posted 18-Jul-2016
Pros: The rooms are updated with two flat screen TV's, a full size stainless steel refrigerator, dishwasher, and microwave.
Cons: Getting to the hotel can be a little tricky if your coming in from 270. We had to make a u-turn and go back as there was not a left turn.
Location: The location is nice, felt safe and was not far from attractions. There were several restaurants and shopping places in the area.
We recently stayed overnight with our grandchildren. Check-in was easy and efficient, staff was friendly and helpful. We requested a downstairs room due to having young children and we were accommodated. Room was very nice and clean, other than the carpet had not been vacuumed behind the sofa bed thoroughly. There was no bedbug cover on the sofa bed which was a little concerning, but after checking there were no bugs.The room needed a better spare blanket as the one in the closet was full of holes and what appeared to be cigarette burns even though we were in a non-smoking room. There were no linens supplied in the room for the sofa bed. The pool and hot tub were very nice and appeared cared for. Breakfast was your typical breakfast and adequate for our needs.
2out of 5
by A verified traveller from Parkersburg, WV

OK hotel

Posted 05-Jul-2016
Staff is rude. It says check in is at 3 but has to wait till 4:30 for our rooms to be cleaned. Was offered a snack while we waited and then told it was in the vending machine
Comment from Hotel Management
08-Jul-2016 by Hawthorn_ColumbusWest, Hotel Management
Dear Sherry, Thank you for taking time to provide feeback from your stay. I’m sorry you had a bad experience. We’ve been in business for many years and we strive to create the best possible experience for our guests. I assure you I will be going over your experience with the staff so we can correct our mistakes and we invite you back to show you we do truly care about our guests and would like another shot to prove ourselves.
4out of 5
by A verified traveller from Napoleon, Ohio

Right off Rt 70

Posted 24-Apr-2016
Pros: Spacious rooms
Cons: Showers...I would have expected a better shower for the room price. Television, they had HBO I had trouble finding anything but news and sports.
Close to restaurants and shopping. Short drive to downtown Columbus and many things to do.
4out of 5
by Susan from Champaign, IL

Great hotel but needs wifi boost

Posted 12-Apr-2016 on Hotels
We had a great stay and will definitely come back! We didn't explore the neighborhood, as we were there for a sporting event in the city. So cant comment on that. Everything but wifi was great.
5out of 5
by Scott from Whiteland, IN

Business Trip

Posted 05-Apr-2016 on Hotels
Business
4out of 5
by james from Niagara falls

Posted 03-Apr-2016 on Hotels
Very spacious room, good for larger families. Comfortable and clean. Hotel was still completing renovation, some areas being painted. The pool area needs some work, water was clean and kids enjoyed it, however the pool deck area was dangerously slippery. No evidence of a drytron unit or humidity control in pool area. Good value for the money. 3.5 out of 5!
5out of 5
by Patti

Posted 02-Apr-2016 on Hotels
Comment from Hotel Management
04-Apr-2016 by Hawthorn Suites, Hotel Management
Dear Happy Guest. Thank you for giving us a perfect rating. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!
4out of 5
by Eric

Posted 31-Mar-2016 on Hotels
Our stay was nice. The room & pool were clean. The breakfast buffet was great. Beds were very comfortable. Would recommend the third floor though, the floors are super creaky and the people above us were really loud. The halls are super noisy too, but we were in a suite so it wasn't bad from the bedroom. Front desk was helpful & friendly. Only one crib for the entire hotel though! They shouldn't list that as an amenity. It was being used by someone else, so I got to sit up all night holding a baby.
4out of 5
by A verified traveller

This traveller left a rating score only Posted 29-Mar-2016 on Hotels
5out of 5
by Pierre from Cambridge,Ontario,Canada

NICE HOTEL

Posted 25-Mar-2016 on Hotels
Sara Lowery at the front desk was great, made us feel like we were REALLY WELCOME. Nice WARM breakfast Overall nice place to stay.We will be back.
Comment from Hotel Management
11-Jun-2016 by Hawthorn Suites, Hotel Management
Dear Pierre, Thank you for taking the time to review your stay with us at Hawthorn Suites by Wyndham Columbus West. I am very pleased to hear that our staff made you feel welcome and that you enjoyed our hot buffet breakfast! We look forward to your future stays in Columbus!!