Ratings based on 801 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
79% of guests recommend
4.0 Room cleanliness
3.9 Service & staff
4.1 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5out of 5
by A verified traveller from Maryland

Nice place, great price, excellent accommodations

Posted 22-Aug-2016
Stayed here for a friend's wedding. Price is unbeatable. Pool & hot tub were great. Love this place- will definitely be back.
2out of 5
by A verified traveller from Cinci

Business Trip. Not so hot.

Posted 19-Aug-2016
Pros: Nice staff, although not helpful on the phone with a financial problem. Allegedly it was a 'new person' who checked us in.
Booked and paid for rooms on Expedia. Gave credit card upon checkin for incidentals. The hotel charged my credit card for the rooms, even though they had already been paid for. It has been almost a month, several phone calls and nothing has been resolved on the hotel side. First it was fixed, oops second call they accidentally refunded Expedia not my AEx. Third call manager not there, call this evening, manager not there. Staff nice, although unable to help with problems regarding booking. Furniture in lobby tired. There was a cheddar fish snack and crumbs on the couch when we first checked into our room.
5out of 5
by A verified traveller from Hawley, PA

Convenient location and friendly staff

Posted 19-Aug-2016
Lovely HUGE room with full size fridge. We would have been comfortable there for many days. The pool could have been warmer and the air conditioning blew on us all night, but those are my only complaints.
3out of 5
by A verified traveller

Fair for the price

Posted 17-Aug-2016
Pros: Space for the price, indoor pool
Cons: Breakfast, more baggage carts
Location: ihop and other food venues within easy walking distance
Pros: Spacious room for the price. Clean. Nicely laid out floor plan. Comfortable beds and furniture. Wifi worked well. Pool area was clean and comfortable. Cons: Receptionist was very slow and not overly friendly. The two times I had questions and upon check in I had to wait for her to finish personal calls to help me. No pools towels in the pool area. When requested we were given hand towels and told the dryer wasn't working. Very slow elevator and only 1 baggage cart for the entire hotel. The breakfast was awful! I don't expect gourmet meals out of a hotel breakfast but this was the worst I've come across in all of my travels. Not only was the food stale but there just wasn't enough. They ran out of everything, and I mean everything, by 9:00am on a Saturday when breakfast goes until 10. When requested more food the same receptionist very slowly began to refill things but she would bring out maybe 3 muffins when there were about 30 people waiting for food. She brought out 5 bananas and an orange that she had cut into about 8 slices. It was so bad it was funny. All in all I would stay here again just b/c of the price for the large space with an indoor pool. But I would plan to just eat breakfast at the ihop across the street (which we eventually did) for breakfast.
1out of 5
by A verified traveller from Fall River,

Posted 09-Aug-2016
Pros: nothing
Ants in the room, bathroom sink blocked , One bathroom for 7 people checked out after 4 days, booked 8 days
4out of 5
by A verified traveller from Mansfield, Ohio

There for browns scrimmage

Posted 09-Aug-2016
Was there for browns scrimmage. Other than. A couple of hiccups. Room was good. I felt bad for the lady that checked us in.it looked like she was worked a triple shift. This lady needs a pay raise. Hotel was great
4out of 5
by A verified traveller

Nice hotel close to shopping and restaurants

Posted 08-Aug-2016
Pros: Easy and quick check-in. The rooms were very spacious with a living area and a full kitchen, separating the bedroom from the living area.
Cons: The only complaint I have was that there was a full waste basket under the kitchen sink; which was apparently there from previous customers.
We stayed overnight after attending the Ohio State Fair. Our stay was brief, as we checked in about 930pm. We enjoyed the full breakfast buffet the next morning and the girls enjoyed a quick swim in the pool. The staff was excellent. They took care of requests/concerns immediately.
4out of 5
by A verified traveller from Franklin

Two nights in Columbus, Ohio

Posted 29-Jul-2016
Pros: The room was outstanding.
Cons: Replace the lobby furniture and buy more luggage carts.
We had to wait a good 15 minutes for a cart to take our luggage to our room. While waiting in the lobby the three overstuffed chairs were in horrible condition. I have seen better furniture on the streets to be picked up by the garbage collectors. The room was outstanding and more than expected. We had a microwave, refrigerator, stove and just felt like a home away from home. Two t.v.s in the room, a comfortable couch, and the air conditioning was a big help on a very hot day.
2out of 5
by A verified traveller from L

Posted 24-Jul-2016
Couch in the room showed age and dirty from wear. Pillow on bed that matched the couch wasn't clean either and had been touching the pillows we slept on. We needed to depart early and didn't get to take advantage of breakfast as started an hour later on Saturday when we departed. Pool hours had ended when we checked in so couldn't use that amenity either.
4out of 5
by A verified traveller from West Union, Ohio

Nice Stay

Posted 18-Jul-2016
Pros: The rooms are updated with two flat screen TV's, a full size stainless steel refrigerator, dishwasher, and microwave.
Cons: Getting to the hotel can be a little tricky if your coming in from 270. We had to make a u-turn and go back as there was not a left turn.
Location: The location is nice, felt safe and was not far from attractions. There were several restaurants and shopping places in the area.
We recently stayed overnight with our grandchildren. Check-in was easy and efficient, staff was friendly and helpful. We requested a downstairs room due to having young children and we were accommodated. Room was very nice and clean, other than the carpet had not been vacuumed behind the sofa bed thoroughly. There was no bedbug cover on the sofa bed which was a little concerning, but after checking there were no bugs.The room needed a better spare blanket as the one in the closet was full of holes and what appeared to be cigarette burns even though we were in a non-smoking room. There were no linens supplied in the room for the sofa bed. The pool and hot tub were very nice and appeared cared for. Breakfast was your typical breakfast and adequate for our needs.