Staff is rude. It says check in is at 3 but has to wait till 4:30 for our rooms to be cleaned. Was offered a snack while we waited and then told it was in the vending machine
Comment from Hotel Management
08-Jul-2016 by Hawthorn_ColumbusWest, Hotel Management
Dear Sherry, Thank you for taking time to provide feeback from your stay. I’m sorry you had a bad experience. We’ve been in business for many years and we strive to create the best possible experience for our guests. I assure you I will be going over your experience with the staff so we can correct our mistakes and we invite you back to show you we do truly care about our guests and would like another shot to prove ourselves.