Ratings based on 844 Verified Reviews

3.9 out of 5
78% of guests recommend
4.0 Room cleanliness
3.9 Service & staff
4.1 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveller

Nice motel, stay here forRock On The

Posted 25-May-2017
Nice clean room, nice comfortable bed, only complaint the hot tub did not work.
1 out of 5
by A verified traveller from Warren, OH

Disappointed

Posted 19-May-2017
Pros: How the suite was laid out.
Cons: Cleaner, better bedding and towel supplies available, and a caring staff doing their job!!!
Booked hotel for the weekend of my neice's wedding. Travelling with my husband and son. Liked that we could all stay in the same room, but my son could have some space of his own. When we went to make up the sofa bed for my son, there was only one thin top sheet in the closet, a dirty looking blanket and no pillows. Husband went down to desk to get some bedding and was told there were no blankets available and was given a fitted and another top sheet. We used some pillows off our bed for him. The sofa bed cushions were very dirty and stained. We left the next afternoon for the the wedding and when we got back to our room that night it had not been cleaned and no new towels were left for us. Husband and I went down to the desk and complained and was told there were only 2 bath towels available at the desk and was that ok? I said no, there were 3 of us in the room and we all needed bath towels. So, we had to follow her to the supply closet on our floor for the additional towel and no sorry or explanation as to why our room wasn't cleaned, etc. Upon checking out, we were asked how our stay was and I said not so good, my husband said terrrible. The response from the girl at the desk was " really? ok". That was it! Would never stay there again or any other Hawthorn Inn and Suites.
5 out of 5
Recommended
for Families
by A verified traveller from Bend, Or.

Overall great place to stay.

Posted 13-May-2017
Pros: Everything you could need. Living room with tv as well as tv in bedroom. Kitchen has full size fridge, dishwasher, stove top, garbage disposal.....
Location: Right by the freeway, makes for easy travel. Less than 20 min. drive to Columbus. Very close to large variety of shopping.
Very clean and updated. Comfortable bed and pretty quiet.
3 out of 5
by A verified traveller

Very nice accommodations, terrible food.

Posted 03-May-2017
Pros: Great room.
Cons: Continental breakfast.
The facility itself was awesome, great room, bed was very comfortable. However the continental breakfast was probably the worst I have had. I am not a picky eater and can down just about anything, but the round flat yellow things I'm guessing were supposed to be some kind of eggs, just not a good experience. Ended up going across the street to buy breakfast the second morning instead of choking down that stuff again.
5 out of 5
Recommended
for Everyone
by A verified traveller from Ontario

Fantastic Stay

Posted 28-Apr-2017
Great hotel. Close to food, shopping and the highway. Rooms were clean and spacious. The kitchenette was super handy. The kids lived the pool!
4 out of 5
by A verified traveller

This traveller left a rating score only Posted 26-Mar-2017 on Hotels
3 out of 5
by Steve

Posted 22-Mar-2017 on Hotels
Wasn't happy hot tub was out of service. We specifically choose this hotel for this reason
3 out of 5
by Karri

Not all that

Posted 21-Mar-2017 on Hotels
We were told renovations had been completed and were more extensive than hotel next door. Hot tub was roped off. Hallways were in need of vacuum. Couch in room looked as if it was from before the renovations. Top of frig was dusty. Shelving unit that towels were stored looked as if it had never been dusted except by placing a towel in it. Breakfast food was not maintained, area was not kept clean. Told front desk clerk of issue and was told that they were sold out and busy. These items of neglect were not because they were sold out, they were status quo.
4 out of 5
by A verified traveller

Posted 20-Mar-2017 on Hotels
Just overnight. Nice room with full amenities. Microwave, refrigerator, stovetop, etc. Dishes, silverware and glasses too. I didn't need or use any but it would have been terrific if my stay was extended.
3 out of 5
Recommended
for Everyone
by A verified traveller

Comfort at a good price.

Posted 17-Mar-2017 on CheapTickets
The rooms were very nice. They appeared to have been updated recently with modern decorating/furnishings. We only stayed one night but they are definitely good for longer stays. Full sized fridge, large microwave, stove top and a dishwasher with dishes and pots/pans available. There was an indoor pool but we did not have time to swim. The complimentary breakfast had a variety of hot foods including eggs and sausage, several bread options and a cereal station. A couple small negative observations: the bed sheets were washed but had some stains and even though the room appeared clean I don't think it was vacuumed. Overall though it was a nice place to stay for the price and amenities!