Lobby

Reviews of Country Inn & Suites by Radisson, Columbus West, OH

2.5 out of 5

Reviews

8.2

Very good

Rating 10 - Excellent. 408 out of 1004 reviews" "
Rating 8 - Good. 374 out of 1004 reviews" "
Rating 6 - Okay. 133 out of 1004 reviews" "
Rating 4 - Poor. 58 out of 1004 reviews" "
Rating 2 - Terrible. 31 out of 1004 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

2/10 Terrible

brittny

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
I was discriminated against being that me and my wife and our daughter stayed 3 nights and it was just uncomfortable. We are a lesbian couple. I brought the incident yo management’s attention and she was amazingly nice.
Stayed 2 nights in Mar 2024
Response from Dinesh on 28 Mar 2024
Dear Brittny,Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our services. and We hope for another opportunity to exceed your expectations.

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would recommend this location to anyone that is looking for a good place to stay
Stayed 1 night in Mar 2024
Response from Dinesh on 28 Mar 2024
Dear Debra,Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations. We look forward to welcoming you back to our hotel in the future.

8/10 Good

Arturo

Travelled with family
Liked: Cleanliness, staff & service
Good in general
Stayed 2 nights in Mar 2024
Response from Dinesh on 16 Mar 2024
Dear Arturo,Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations. We look forward to welcoming you back to our hotel in the future.

10/10 Excellent

Karen

Stayed 1 night in Feb 2024
Response from Dinesh on 28 Mar 2024
Dear Karen,Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations. We look forward to welcoming you back to our hotel in the future.

6/10 Okay

Tara

I booked our reservation earlier in the week and when we arrived they claim they didn’t have the reservation even though I had a confirmation. Had to get back on the app and rebook paying more than what I would have paid and they wouldn’t even come close to the original amount. Don’t know if it was Expedia or the hotel.
Stayed 1 night in Jan 2024
Response from Dinesh on 30 Jan 2024
Dear Tara,Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. we do not have access to online reservation. you need to contact them about your first reservation and also online rate is only for online booking. We take the time to listen to your constructive comments so we can continually improve our services. and We hope for another opportunity to exceed your expectations.

8/10 Good

Donna

Liked: Cleanliness, staff & service, property conditions & facilities
They do not offer a hot breakfast, though they are set up for it.
Stayed 1 night in Jan 2024
Response from dinesh on 30 Jan 2024
Dear Donna,Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations. We look forward to welcoming you back to our hotel in the future.

8/10 Good

Dianna

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Dinesh on 21 Jan 2024
Dear Dianna,Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our services. and We hope for another opportunity to exceed your expectations.

8/10 Good

Lucas

Travelled with family
Disliked: Amenities
Definitely needs some work on the little things but in all it was a good place.
Stayed 1 night in Jan 2024
Response from dinesh on 21 Jan 2024
Deae Lucas,Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our services. and We hope for another opportunity to exceed your expectations.

4/10 Poor

Nicole

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Jan 2024
Response from Dinesh on 9 Jan 2024
Dear Nichole,Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our services. and We hope for another opportunity to exceed your expectations.

4/10 Poor

Oseyemi

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
During a six-night stay, my room was only serviced ONCE! This betrays the Radisson tag it carries on Expedia. The disclaimer on Radisson affiliation is only seen after leaving the Reception. The Breakfast offer was a scam - Good as nothing, not worth trying.
Stayed 6 nights in Dec 2023
Response from Dinesh on 9 Jan 2024
Dear Oseyemi,Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. Due To Short staff we only service Stayover Every 3rd Or 4th day. if guest need anything during stay they contact front desk.We take the time to listen to your constructive comments so we can continually improve our services. and We hope for another opportunity to exceed your expectations.

10/10 Excellent

Tim

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Welcoming.
Stayed 5 nights in Dec 2023
Response from Dinesh on 9 Jan 2024
Dear Tim,Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations. We look forward to welcoming you back to our hotel in the future.

10/10 Excellent

Jenns

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Dinesh on 9 Jan 2024
Dear Jenns,Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations. We look forward to welcoming you back to our hotel in the future.

4/10 Poor

Kristy

Business traveller, Travelled with family
Please avoid this hotel
The hotel was mediocre at best. The pool cause all the kids we were with to get red spots on their face, totally ruin and dry out their hair and 3 or of 4 got weird bumps on their big toe. There were many people staying there however they would not allow a check out later then 11am. It's $52 each additional half an hour! Do not recommend!
Stayed 2 nights in Dec 2023
Response from Dinesh on 12 Dec 2023
Dear Kristy,Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. You wanted to check ut after 2pm which is not possible free. there is late fee apply. but you did not want to pay and want free. with no fee we only do short time due to short on staff. just because you did not get free late check out on your time everything about hotel is bad. there was many people use pool but we did not have any complain. if we would have gave you free late check out you would not have any issues. We take the time to listen to your constructive comments so we can continually improve our services. and We hope for another opportunity to exceed your expectations.

10/10 Excellent

Tim

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Clean and quiet. Numerous restaurants within a short driving distance. Some restaurants are walk able.
Stayed 4 nights in Dec 2023
Response from Dinesh on 12 Dec 2023
Dear Tim,Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations. We look forward to welcoming you back to our hotel in the future.

4/10 Poor

Michael

Disliked: Cleanliness, property conditions & facilities
Noisy in the middle of the night
Stayed 1 night in Dec 2023
Response from Dinesh on 11 Dec 2023
Dear Michael,Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our services. and We hope for another opportunity to exceed your expectations.

8/10 Good

Tammy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Dinesh on 11 Dec 2023
Dear Tammy,Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations. We look forward to welcoming you back to our hotel in the future.

6/10 Okay

Patrick

Travelled with family
Liked: Cleanliness, staff & service, amenities
The front desk was very friendly. Room was clean and pleasant. Water pressure was very low. Breakfast was cereal, waffles, muffins, juice , and coffee.
Stayed 1 night in Nov 2023
Response from Dinesh on 11 Dec 2023
Dear Patrick,,Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our services. and We hope for another opportunity to exceed your expectations.

10/10 Excellent

Tim

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe area. Quiet. A little off the "beaten path". Good selection of restaurants with in a mile. Room is quite. Can be made dark. Cool. Clean.
Stayed 5 nights in Nov 2023
Response from Dinesh on 21 Nov 2023
Dear Tim,Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations. We look forward to welcoming you back to our hotel in the future.

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Okay
Stayed 3 nights in Nov 2023
Response from Dinesh on 20 Nov 2023
Dear,Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations. We look forward to welcoming you back to our hotel in the future.

10/10 Excellent

Faith

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and accommodating. Will definitely book again in the future
Stayed 2 nights in Nov 2023
Response from Dinesh on 20 Nov 2023
Dear Faith,Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations. We look forward to welcoming you back to our hotel in the future.

10/10 Excellent

Laura

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It could have been a little cleaner and the night front desk clerk was unsure of what he was doing. Although he said he was working on a new system.
Stayed 1 night in Nov 2023
Response from Dinesh on 20 Nov 2023
Dear Laura,Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations. We look forward to welcoming you back to our hotel in the future.

10/10 Excellent

Erika

Stayed 1 night in Nov 2023
Response from Dinesh on 11 Dec 2023
Dear Erika,Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations. We look forward to welcoming you back to our hotel in the future.

2/10 Terrible

Ben-Jiang

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Dinesh on 20 Nov 2023
Dear Ben-Jiang,Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our services. and We hope for another opportunity to exceed your expectations.

8/10 Good

Milo

Stayed 1 night in Nov 2023
Response from Dinesh on 20 Nov 2023
Dear Milo,Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations. We look forward to welcoming you back to our hotel in the future.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very reasonably priced hotel, great for our purposes.
Stayed 1 night in Nov 2023
Response from Dinesh on 18 Nov 2023
Dear Guest,Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations. We look forward to welcoming you back to our hotel in the future.

10/10 Excellent

wesley

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
OSU game stay
Excellent room. The receptionist was very professional.
Stayed 1 night in Nov 2023
Response from Dinesh on 18 Nov 2023
Dear Wesley,Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations. We look forward to welcoming you back to our hotel in the future.

10/10 Excellent

Loretta

Travelled with family
Liked: Property conditions & facilities
Easy and friendly
Stayed 1 night in Nov 2023
Response from Dinesh on 18 Nov 2023
Dear Loretta,Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations. We look forward to welcoming you back to our hotel in the future.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Dinesh on 9 Nov 2023
Dear David,Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations. We look forward to welcoming you back to our hotel in the future.

6/10 Okay

Nannette

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Some of the towels were stained. Very limited food options for breakfast. Poor customer service.
Stayed 3 nights in Nov 2023
Response from Dinesh on 6 Nov 2023
Dear Nannette,Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our services. and We hope for another opportunity to exceed your expectations.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great!
Stayed 2 nights in Nov 2023
Response from Dinesh on 6 Nov 2023
Dear Jennifer,Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations. We look forward to welcoming you back to our hotel in the future.

10/10 Excellent

Selena

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Dinesh on 6 Nov 2023
Dear Selen,Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations. We look forward to welcoming you back to our hotel in the future.

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Dinesh on 4 Nov 2023
Dear Debra,Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations. We look forward to welcoming you back to our hotel in the future.

8/10 Good

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
It was nice and clean
Stayed 1 night in Oct 2023
Response from Dinesh on 4 Nov 2023
Dear Christine,Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations. We look forward to welcoming you back to our hotel in the future.

10/10 Excellent

Malachi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Dinesh on 4 Nov 2023
Dear Malachi,Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations. We look forward to welcoming you back to our hotel in the future.

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Dinesh on 4 Nov 2023
Dear Amy,Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations. We look forward to welcoming you back to our hotel in the future.

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great check in. Easy Peasy. Room is quiet and can be made very dark which I like. AC cools the room down nice and quick.
Stayed 5 nights in Oct 2023
Response from Dinesh on 4 Nov 2023
Dear Tim,Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations. We look forward to welcoming you back to our hotel in the future.

10/10 Excellent

Kingsley

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was good
Stayed 1 night in Oct 2023
Response from Dinesh on 4 Nov 2023
Dear Kingsley,Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations. We look forward to welcoming you back to our hotel in the future.

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities
Our room was very attractive, and the pool was super! Friendly staff as well.
Stayed 1 night in Oct 2023
Response from Dinesh on 4 Nov 2023
Dear Katherine,Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations. We look forward to welcoming you back to our hotel in the future.

8/10 Good

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Dinesh on 4 Nov 2023
Dear Joseph,Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations. We look forward to welcoming you back to our hotel in the future.

8/10 Good

Cheryl

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The bed was uncomfortable, very hard. Breakfast was mediocre. Staff was great. Hotel was clean and updated.
Stayed 1 night in Oct 2023
Response from Dinesh on 4 Nov 2023
Dear Cheryl,Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations. We look forward to welcoming you back to our hotel in the future.

10/10 Excellent

Kristen

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is updated and very clean. I would highly recommend anyone to stay there!
Stayed 2 nights in Oct 2023
Response from Dinesh on 4 Nov 2023
Dear Kristen,Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations. We look forward to welcoming you back to our hotel in the future.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, clean.
Stayed 1 night in Oct 2023
Response from Dinesh on 4 Nov 2023
Dear Jennifer,Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations. We look forward to welcoming you back to our hotel in the future.

8/10 Good

Anita

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay was very nice.
Stayed 1 night in Oct 2023
Response from Dinesh on 4 Nov 2023
Dear Anita,Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations. We look forward to welcoming you back to our hotel in the future.

6/10 Okay

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The people upstairs were really loud and kept us up late.
Stayed 1 night in Oct 2023
Response from Dinesh on 16 Oct 2023
Dear Sarah,Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our services. and We hope for another opportunity to exceed your expectations.

8/10 Good

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
My stay was fine. Only thing that bothered me was the shear amount of styrofoam and plastic used for breakfast service. I can see no reason to put two slice of bread in a baggie in the bread dispenser. Also, it would be far better for the environment to use paper plates instead of styrofoam plates. And ceramic mugs instead of foam cups would be better too.
Stayed 1 night in Oct 2023
Response from Dinesh on 4 Nov 2023
Dear Laura,Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations. We look forward to welcoming you back to our hotel in the future.

8/10 Good

Jeff

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The Hotel was clean and organized. Bed was very comfortable and clean. Bathroom was clean and stocked. Located 10 minutes from Ohio stadium, so really convenient location. All in all, I would stay there again except for the lady at the counter who made you feel unwelcome.
Stayed 1 night in Oct 2023
Response from Dinesh on 10 Oct 2023
Dear Jeff,Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations. We look forward to welcoming you back to our hotel in the future.

10/10 Excellent

Christina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, clean, and updated bathroom!!
Stayed 1 night in Oct 2023
Response from Dinesh on 10 Oct 2023
Dear Christina,Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations. We look forward to welcoming you back to our hotel in the future.

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities
The room is very nice and clean. I can tell it is newly renovated. We enjoyed our clean cozy stay. There is a microwave oven and very nice size refrigerator in the room. I would suggest that they have a bigger breakfast selection. Also on the way to our room their was a smell in the hallway on the 2nd.
Stayed 1 night in Oct 2023
Response from Dinesh on 10 Oct 2023
Dear Brenda,Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations. We look forward to welcoming you back to our hotel in the future.

8/10 Good

michelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was very nice and rooms smelled and looked very clean.
Stayed 1 night in Oct 2023
Response from Dinesh on 4 Nov 2023
Dear Michelle,Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations. We look forward to welcoming you back to our hotel in the future.

6/10 Okay

Carolina

Travelled with family
Liked: Amenities
Horrible smell at the elevator. Breakfast was just average.
Stayed 1 night in Oct 2023
Response from Dinesh on 10 Oct 2023
Dear Carolina,Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our services. and We hope for another opportunity to exceed your expectations.