Indoor pool, pool loungers
Check availability

Reviews of Best Way Inn Madison

2.5 out of 5
Best Way Inn Madison
700 Clifty Drive, Madison, IN

Reviews

6.6
Rating 10 - Excellent. 94 out of 402 reviews" "
Rating 8 - Good. 107 out of 402 reviews" "
Rating 6 - Okay. 75 out of 402 reviews" "
Rating 4 - Poor. 62 out of 402 reviews" "
Rating 2 - Terrible. 64 out of 402 reviews" "

6.8/10

Cleanliness

7.8/10

Staff & service

6.2/10

Amenities

6.2/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

Kimberly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our stay and would come back
Stayed 1 night in Apr 2024
Response from brenda on 9 Apr 2024
Thank you

4/10 Poor

Matthew, Cincinnati

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Bloody curtains. Bloody pillow. Bloody bathroom door. Front desk lady did what she could.
Stayed 2 nights in Mar 2024
Response from Brenda on 13 Mar 2024
I truly want to apologize for the way your room looked. I'm looking into it.

10/10 Excellent

Melissa

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Manager/Owner is Very nice she's been a Very helpful person!!!
Stayed 1 night in Mar 2024
Response from Brenda on 13 Mar 2024
Thank you

10/10 Excellent

Melissa

Travelled with family
Liked: Amenities, property conditions & facilities
It's a nice place
Stayed 1 night in Mar 2024
Response from Brenda on 13 Mar 2024
Thank you glad you enjoyed

6/10 Okay

Ronald

Pool was not available
Stayed 1 night in Mar 2024
Response from Brenda on 13 Mar 2024
Sorry for that we close the pool down for the winters now

10/10 Excellent

Christopher

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff service very nice and friendly
Stayed 1 night in Mar 2024
Response from Brenda on 13 Mar 2024
Thank you

10/10 Excellent

Melissa

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk ladies are really good at their job and very nice!
Stayed 1 night in Feb 2024
Response from Brenda on 13 Mar 2024
Thank you I will let them know

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Brenda on 13 Mar 2024
Thank you

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was an all around great experience..
Stayed 1 night in Feb 2024
Response from brenda on 28 Feb 2024
Thank you

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything eas great people were very friendly @
Stayed 1 night in Feb 2024
Response from brenda on 28 Feb 2024
glad you enjoyed yourselves

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from brenda on 28 Feb 2024
thank you

10/10 Excellent

Larry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, comfortable & quiet
The room was clean and comfortable. Enjoyed supper from the Black Olive Restaurant next door.
Stayed 1 night in Jan 2024
Response from brenda on 28 Feb 2024
Enjoyed visiting with you all

8/10 Good

Melissa

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Quiet and safe
Stayed 1 night in Jan 2024
Response from brenda on 28 Feb 2024
Thank you it's very safe here

2/10 Terrible

Melissa

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from brenda on 24 Dec 2023
thank you hope we can do better next time for you

8/10 Good

Anthony, Apache Junction

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great motel for the price
Stayed 4 nights in Nov 2023
Response from brenda on 24 Dec 2023
thank you

4/10 Poor

Pamela S.

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
It was dirty, just the going to the room, there was dirty adh trays/buckets outside the rooms. The room had a lot dirty areas, such as the bathroom area, not cleaning in corners and so on. The breakfast was a continental, the only warm item was waffles. I would mnot stay here again.
Stayed 1 night in Nov 2023
Response from bw on 1 Dec 2023
we are checking and working are that problem. thank you

10/10 Excellent

Thomas

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from brenda on 3 Nov 2023
Thank you

10/10 Excellent

Brandy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from brenda on 3 Nov 2023
Thank you for your review

10/10 Excellent

Connie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekday stay
I checked in on a Tuesday evening. The lady that did the check in was very friendly and helpful. The room was very spacious, clean, great cable selections. The selection of food was the normal hotel breakfast. The check out was quick and professional.
Stayed 1 night in Oct 2023
Response from brenda on 3 Nov 2023
Thank you for your review. I will see what we can do about the breakfast.

10/10 Excellent

Dillard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing that didn't work for us was the Breakfast. To many Carb no protein or milk products except milk for the cereal no yogurt.
Stayed 2 nights in Oct 2023
Response from brenda on 3 Nov 2023
Thank you, I will try and work on breakfast, it will probably take a while. But i won't give up

4/10 Poor

Amy

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Not the best place
Stayed 2 nights in Sep 2023
Response from bre on 3 Nov 2023
sorry you wasn't happy will try and do better for you

10/10 Excellent

Sandra, Indianapolis

Liked: Staff & service
Easy drive to the festival.
Stayed 2 nights in Sep 2023
Response from brenda on 3 Nov 2023
thank you

6/10 Okay

Lynda

Business traveller
Liked: Cleanliness, staff & service, room comfort
Room was ok, had some lights burned out, vanity. Too many people smoking outside the room .
Stayed 2 nights in Sep 2023
Response from brenda on 3 Nov 2023
Thank you will try and work on that problem

2/10 Terrible

Robert

Travelled with partner
Dirtiest motel I ever stayed at would not recommend staying there burn holes in blankets red spots on pillows smoke detector missing battery cobwebs in the cornersLocked keysCould not get into roomTook them 2 1/2 hours to get me back into room walk down to office three timesTry to get money back they would not refund my moneyWould not recommend staying there very dirty holes in chairs dressers with rope for a pullsHandel’s half of them missing I took pictures and sent them and will be getting a hold of corporate and fire chief for inspection
Stayed 1 night in Sep 2023

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
I always stay here when in Madison. It’s priced affordable and convenient with large rooms that are decent.
Stayed 2 nights in Sep 2023
Response from brenda on 18 Sept 2023
Thank you for letting us know

6/10 Okay

Bill

Travelled with group
Stayed 1 night in Sep 2023
Response from brenda on 18 Sept 2023
Thank you

2/10 Terrible

Deb

Stayed 2 nights in Sep 2023
Response from brenda on 3 Nov 2023
Thank you

8/10 Good

Ken

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I was pleasantly surprised. It was a good room for the price, very clean and comfortable. Will definitely stay again when I’m back in the area.
Stayed 2 nights in Sep 2023
Response from brenda on 18 Sept 2023
Thank you for your review. See you soon

8/10 Good

judie

Liked: Cleanliness
Stayed 6 nights in Aug 2023
Response from brenda on 4 Sept 2023
working on issues thank you

2/10 Terrible

Mark

I could not make it to the hotel Sent email to see if charges could be reversed with absolutely no communication
Stayed 1 night in Aug 2023
Response from Brenda on 1 Sept 2023
I am so sorry The internet wasn't working for me. I truely appolize

10/10 Excellent

Lyle

Stayed 1 night in Aug 2023
Response from brenda on 18 Sept 2023
Thank you

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from brenda on 1 Sept 2023
thank you

4/10 Poor

Tim

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from brenda on 4 Sept 2023
hoping to see you come back.

8/10 Good

michael

Stayed 6 nights in Jul 2023
Response from brenda on 4 Sept 2023
trying to work on getting better. hope to see you soon

10/10 Excellent

Brandy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Brenda on 1 Aug 2023
thank you

10/10 Excellent

Timothy

Stayed 1 night in Jun 2023
Response from brenda on 27 Jun 2023
Thank you

2/10 Terrible

Jonathon

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in May 2023
Response from brenda on 3 Jun 2023
will look into your requests

10/10 Excellent

Brandy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from brenda on 3 Jun 2023
thank yhou

2/10 Terrible

Lounet

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Put card number in online then got hotel said had have card rude staff
Stayed 1 night in Apr 2023
Response from brenda on 3 Jun 2023
Im sorry that we have to have the credit card to scan. hopefully its better next time

6/10 Okay

Shealynn

Travelled with family
Disliked: Property conditions & facilities
Rooms smelled kinda of bad.
Stayed 1 night in Apr 2023
Response from brenda on 3 Jun 2023
working on that problem

2/10 Terrible

Kathryn

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Switched from a room that was saturated in smoke to a room that was less Smokey.
Stayed 2 nights in Mar 2023
Response from brenda on 3 Apr 2023
I am working on this problem. Hope you will return soon

10/10 Excellent

Brandy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Another great experience
I've never had a bad experience at Bestway. This time was no different. The staff is always sweet and helpful. The check in process is easy,quick,and the front desk staff is some of the best customer service I've ever experienced!
Stayed 2 nights in Mar 2023
Response from brenda on 3 Apr 2023
thank you so much

10/10 Excellent

Jennifer

Travelled with family
Liked: Property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023
Response from brenda on 10 Mar 2023
thank you

8/10 Good

harvey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed staying here, we was able to bring our two small dogs . Everything worked well. We would stay again.
Stayed 1 night in Feb 2023
Response from brenda on 2 Mar 2023
Thank you see you next time

2/10 Terrible

Karen

Travelled with partner
Disliked: Property conditions & facilities
Christmas Eve! Blizzard conditions outside with 30 below temperature. They knew we were coming. We checked in at the office and received this after giving our information: Turn the heat to 74 degrees. Turn fan on medium. Leave it there for an hour. After that you can turn it up. If not, do it this way it will never get warm. They knew that they had a problem with the heaters. They knew the weather was bad outside. For the money we spent, they couldn't even test the heater. The room was ice cold when we entered. The room never got warm. I slept with my clothes on. Every time I sat on the toilet seat I was reminded of the times when while traveling I had to stop at the gas station to go the bathroom. The shower was worse. Yes, there was warm water (not hot), but the bathroom was ice cold. No carpet on the floor, so we dragged in all of the ice, snow, etc. from the outside bringing our luggage in making the room colder. As we left, I let the front receptionist know about the heat and her comment was "If you didn't do what was on the paper then the heater will not work". First of all, on a day when it is 30 below zero (wind chill), why would I go into a freezing cold room and not put the heat on? Then she said we should have changed rooms so I told her and wait another 3/4 hours and find out there is not heat in that room also. MERRY CHRISTMAS! THE END - 2022

10/10 Excellent

Brandy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bestway
Great staff, great room.
Stayed 2 nights in Dec 2022
Response from brenda on 31 Dec 2022
thank you

2/10 Terrible

Katherin

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
We will never stay here again
First we had to go to an ATM because they have a 50$ cash deposit i was unaware of, but that's no big deal. Then the lady at the front desk accused my daugher (14) and her friends of breaking into the pool, which they did not! The door was already open and there were no signs anywhere stating that it was closed. Also how is an INDOOR pool "closed for the season"???? I got two rooms and there was no ice bucket in one, and the coffee pot didn't work. The lady who checked us out was nice though. We will never stay here again.
Stayed 1 night in Dec 2022

10/10 Excellent

Douglas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Price was great, location was perfect with plenty of restaurants.
Response from brenda on 8 Dec 2022
thank you

8/10 Good

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was convenient for where we were wanting to visit
Stayed 1 night in Nov 2022
Response from brenda on 1 Dec 2022
Thank you

8/10 Good

Ed

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Stayed 1 night in Nov 2022
Response from brenda on 1 Dec 2022
thank you