View from room

Reviews of Best Western Plus Hood River Inn

3 out of 5
Best Western Plus Hood River Inn
1108 E. Marina Way, Hood River, OR

Reviews

9.0

Wonderful

Rating 10 - Excellent. 615 out of 1010 reviews" "
Rating 8 - Good. 260 out of 1010 reviews" "
Rating 6 - Okay. 85 out of 1010 reviews" "
Rating 4 - Poor. 32 out of 1010 reviews" "
Rating 2 - Terrible. 18 out of 1010 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Tia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is very family friendly and beautiful!
Stayed 2 nights in Mar 2024

4/10 Poor

Eva

Travelled with partner
Ive stayed at this hotel in the past and always enjoyed my stay. This time however, i found my room outdated and the bed was awful. We were up all night and almost left at 12am once we were tired of tossing and turning. The view of the Columbia River and the hopes of waking to eagles hunting is the only reason we stayed. I will not be coming back. Just wasnt worth the price.
Stayed 1 night in Mar 2024
Response from Raquel V. on 27 Mar 2024
Thank you for your feedback, Eva. We are sorry that the room you booked online was not what you had hoped for. You previously booked a top-level room on the Executive floor so we can see where this one did not meet your needs or expectations. We are sorry to hear the bed was uncomfortable for you and will look into its condition. We wish you safe travels.

10/10 Excellent

Natalie

Stayed 1 night in Mar 2024
Response from Raquel V. on 26 Mar 2024
Thank you for your perfect rating, Natalie! We are so pleased you enjoyed your Executive River King room. We Look forward to your next visit!

6/10 Okay

MARINETTE, VANCOUVER

Travelled with partner
No free breakfast because they have a restaurant on premises but Mcdonalds a walking distance! The aircon in the room was making noises and won't call off.
Stayed 1 night in Mar 2024
Response from Raquel V. on 20 Mar 2024
Thank you, Marinette, for sharing your feedback and insights. You’re correct, we haven’t had breakfast included in our rates for about 4 years. We are sorry to hear about the air conditioning unit being noisy. Please know we are always happy to take a look and fix any problem that we can while you were here. We hope to have the opportunity to host you again.

10/10 Excellent

kathy

Travelled with family
Liked: Cleanliness, property conditions & facilities
We have been staying at the best Western for years. The view is beautiful and we love shopping downtown and walking in the waterfront. The representative that checked us in was not the most personable and could have used more eye contact and engagement with us. otherwise our state was wonderful.
Stayed 1 night in Mar 2024
Response from Raquel V. on 20 Mar 2024
Thank you so much for sharing your rating and feedback, Kathy. We truly appreciate your return business and are so happy you enjoy our location. We are sorry for the poor experience at arrival and will use your comments as a training tool. Until next time, safe travels and we look forward to see you again

6/10 Okay

Linda, prosser

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
No free breakfast like usual
Stayed 1 night in Mar 2024
Response from Raquel V. on 11 Mar 2024
Thank you for your feedback, Linda. We did stop offering free breakfast in our rates back in 2020. We hope to have the opportunity to improve on your experience with a future visit. Safe travels!

4/10 Poor

Korina

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
They allowed a large group of teen boys to run the halls all night long cussing and banging on doors. We called at 12 pm and again at 2pm and they said other people called too and security was coming. It continued until after 4pm. Completely ruined our stay and kept for 4 year old and myself awake. In the morning the front desk staff just apologized and didn’t offer anything else. These 12-14 year old boys were drinking and kicking our doors repeatedly
Stayed 2 nights in Mar 2024
Response from Raquel V. on 11 Mar 2024
Thank you for your feedback, Korina. We are sorry to hear your stay wasn't as restful as we had hoped. I checked with our late night staff who said the issue was addressed before midnight and he received no calls about the issue after 11:30pm. We hope to invite you back for a visit another time to improve on your experience.

10/10 Excellent

Don

Liked: Cleanliness, staff & service, property conditions & facilities
Just lovely with a great restaurant!!
Stayed 1 night in Mar 2024
Response from Raquel V. on 7 Mar 2024
Thank you, Don! We are so happy you found us and enjoyed what we have to offer. We look forward to your return!

10/10 Excellent

Dean

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, incredible view!
Stayed 2 nights in Mar 2024
Response from Raquel V. on 6 Mar 2024
We are so pleased you enjoyed your visit with us, Dean! We look forward to your return. Safe travels.

10/10 Excellent

Rebecca

Stayed 1 night in Feb 2024
Response from Raquel V. on 1 Mar 2024
Thank you, Rebecca, for sharing your perfect rating with other potential travelers. We are pleased your riverview room was exactly what you wanted. We hope to see you again soon!

8/10 Good

Marc

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2024
Response from Raquel V. on 26 Feb 2024
Thank you for sharing your rating about your stay, Marc. We hope to see you again!

6/10 Okay

Britne

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Raquel V. on 26 Feb 2024
Thank you for sharing your rating, Britne. We are sorry to see your stay wasn't up to our normally outstanding standards. We hope to have the opportunity to host you again and improve on your experience. Safe travels!

8/10 Good

maria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place. Customer service was ok the gentleman that help us was not very friendly .. other than that place is Nice .. everyone that was cheking in was getting discounts on a Dinner or Breakfast.. but like i said the gentleman was not very friendly just handed me my keys and sent me on my way.. with no Discounts on anything..
Stayed 1 night in Feb 2024
Response from Raquel V. on 19 Feb 2024
Thank you for your feedback and rating Maria. We are sorry you did not feel our staff was friendly at arrival. We no longer offer complimentary breakfast but have promotions for certain rate plans. We do hope to see you again and improve on your experience. Safe travels!

8/10 Good

Jessica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great but the coffee was terrible. 8 would get better coffee for sure!
Stayed 2 nights in Feb 2024
Response from Raquel V. on 19 Feb 2024
Thank you for sharing you rating and comments for improvement. We do hope to see you again!

8/10 Good

DONALD

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The 1 bed room suite was very roomy and great views of the Columbia River.The bath room could use some upgrades.It was a little noisy probably because it was so many guests.All in all very nice and I would go back.
Stayed 1 night in Feb 2024
Response from Raquel V. on 19 Feb 2024
Thank you for your kind review and rating, Donald. We are happy you enjoyed our ADA King River Suite. We have bathroom upgrades coming up in the very near future, so I hope we have the opportunity to see you again!

6/10 Okay

Cristina

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
TV wouldn’t work but the service was good for the most part! Room was clean.
Stayed 1 night in Jan 2024
Response from Raquel V. on 9 Feb 2024
Thank you for sharing, Cristina. We are sorry to hear of your poor TV service. We are always happy to attend to the issue right away. We hope to see you again.

8/10 Good

Andrea

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful views and spacious rooms. Just wish breakfast was included. Restaurant in sight is pretty pricey.
Stayed 1 night in Jan 2024
Response from Raquel V. on 29 Jan 2024
Thank you for your rating and feedback, Andrea. We are pleased you enjoyed your visit with us and hope to see you again on your next trip to the area.

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Raquel V. on 29 Jan 2024
Thank you so much for perfect rating, Laura. It means so much to us for you to share with other potential travelers. We look forward to your return!

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Raquel V. on 26 Jan 2024
We appreciate you taking the time to share your perfect rating, Thomas!

10/10 Excellent

Michelle, Warrenton

Liked: Cleanliness, staff & service, property conditions & facilities
Great river view & amazing pool
Stayed 1 night in Dec 2023
Response from Raquel V. on 22 Jan 2024
Thank you for sharing your perfect rating and kind comments, Michelle. We are so pleased you enjoyed your visit and hope you can come visit again soon.

10/10 Excellent

Brent, Twin Falls

Stayed 1 night in Jan 2024
Response from Raquel V. on 19 Jan 2024
We appreciate you taking the time to share your perfect rating, Brent. We are so happy to see you enjoyed your visit with us!

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Raquel V. on 15 Jan 2024
Thank you for sharing your 5 star rating, Jose! Please come and visit us again.

10/10 Excellent

Jean

Stayed 1 night in Jan 2024
Response from Raquel V. on 15 Jan 2024
We appreciate your perfect rating, Jean. So pleased you enjoyed your visit with us!

8/10 Good

Alicea D

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It had freindly staff. It felt welcoming. It was clean and well maintained. The food and drinks were verry good.
Stayed 1 night in Jan 2024
Response from Raquel V. on 8 Jan 2024
Thank you for sharing you compliments and rating, Alicea! We are so happy you enjoyed your visit. We look forward to your return!

6/10 Okay

Doinita

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, convenient nice restaurant. Room had a window to the parking lot, We weren't adviced that our rooms were going to be on the parking lot side at any point in time. Not cool.
Stayed 1 night in Dec 2023
Response from Raquel V. on 8 Jan 2024
We are sorry that you were not aware that the room type you booked was not facing the river. All of our rooms which feature a river view, distinctly say River in the room description. We hope to have the opportunity to host you again on your next visit to the area; and accommodate you into one of our river view rooms. Safe travels to you!

10/10 Excellent

Jamie

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Stayed 3 nights in Dec 2023
Response from Raquel V. on 5 Jan 2024
Thank you so much for sharing your perfect rating with other potential travelers, Jamie!

10/10 Excellent

Catherine

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very noisy kids in hallway late at nite
Stayed 1 night in Dec 2023
Response from Raquel V. on 4 Jan 2024
We are sorry to hear of the late night noisy children during your stay, Catherine. We are always happy to reach out to guests and alleviate the problem if you let our staff know. We hope that your stay was enjoyable and hope to see you again!

10/10 Excellent

Janna, Porterville

Travelled with family
Stayed 1 night in Dec 2023
Response from Raquel V. on 4 Jan 2024
We appreciate your perfect 5 rating, Janna! Thanks for sharing with other potential travelers!

10/10 Excellent

Todd

Liked: Property conditions & facilities
Clean & Quiet
Stayed 1 night in Dec 2023
Response from Raquel V. on 30 Dec 2023
Wonderful! Thank you for sharing, Todd. We hope to see you again.

6/10 Okay

Jackie, Centralia

Travelled with partner
Liked: Staff & service, amenities
Chose to stay here because of the views. The entrance, fitness room and jacuzzi were great. Staff was very friendly. The downside was the rundown room. Noisy furnace and many items that needed to be repaired. I informed front desk, so hopefully improvements will be made as we would like to give it a second chance in the future.
Stayed 1 night in Dec 2023
Response from Raquel V. on 30 Dec 2023
We are very sorry to hear that you felt the room was rundown, Jackie. We appreciate you bringing to our attention and hope to have you visit again soon.

10/10 Excellent

McKennon

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It had everything that we needed for a quick overnight trip. Will stay again!
Stayed 1 night in Dec 2023
Response from Raquel V. on 28 Dec 2023
Your return business is what we strive for, McKennon! Thank you for sharing and we hope to see you soon.

10/10 Excellent

Emanuel

Travelled with family
Liked: Cleanliness, amenities
Stayed 2 nights in Dec 2023
Response from Raquel V. on 28 Dec 2023
Thank you for sharing your perfect 5 rating, Emanuel. We are happy to hear you enjoyed your visit. We look forward to your return!

10/10 Excellent

Kylee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotels!
We love this hotel! Great for couple get aways and families alike. Onsite lounge and restaurant are yummy and the pool/hot tub area is lovely. We will stay again and again!
Stayed 1 night in Dec 2023
Response from Raquel V. on 27 Dec 2023
Thank you for your valuable return business, Kylee. We are so happy that our property hits are the right marks for you and your family. We look forward to seeing you again!

10/10 Excellent

Wonjun

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Raquel V. on 27 Dec 2023
Thank you for sharing your rating, Wonjun! We hope to see you again!

10/10 Excellent

Michelle

Liked: Property conditions & facilities
Stayed 1 night in Dec 2023
Response from Raquel V. on 27 Dec 2023
We appreciate you taking the time to share you perfect 5 rating, Michelle. We are so pleased you enjoyed your visit with us.

10/10 Excellent

Matthew

Stayed 1 night in Dec 2023
Response from Raquel V. on 21 Dec 2023
We appreciate you sharing your perfect 5 rating, Matthew. We hope to see you again soon.

6/10 Okay

Melissa

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
The front desk person was cold, unfriendly and wasnt welcoming whatsoever. The rooms clean and comfy also pool where beautiful!
Stayed 1 night in Dec 2023
Response from Raquel V. on 18 Dec 2023
Thank you for your feedback, Melissa. We are sorry to hear of your disappointing check-in. We will certainly share your comments and hope to improve on your next visit.

6/10 Okay

Bailey

Travelled with group
Liked: Property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Raquel V. on 15 Dec 2023
We are sorry to read that your recent stay was not up to expectations, Bailey. We hope to have the opportunity to improve on your next visit.

10/10 Excellent

Dorcas

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Raquel V. on 15 Dec 2023
Thank you so much for sharing your perfect 5 rating, Dorcas! We look forward to your next visit.

8/10 Good

rafael frias

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is all good here,
Stayed 1 night in Dec 2023
Response from Raquel V. on 12 Dec 2023
Thanks, Rafael! It's always good in the Hood. We appreciate your business and hope to see you again on your next visit this way.

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Raquel V. on 13 Dec 2023
We appreciate you taking the time to share your perfect rating, Mike!

10/10 Excellent

Heather, Gresham

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great location for exploring the Hood River area. The front desk staff were super friendly and helpful. The restaurant was wonderful and very much appreciated. I love that they allow dogs and will definitely have to return with mine next Summer.
Stayed 2 nights in Dec 2023
Response from Raquel V. on 11 Dec 2023
Thank you for sharing your kind and thorough review, Heather. We are pleased to hear that you enjoyed our staff, location, and restaurant. We look forward to your return!

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
The
Response from Raquel V. on 8 Feb 2024
Thank you for sharing your perfect rating, John! We are so pleased you enjoyed your stay and hope to see you again.

10/10 Excellent

Debbie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view of Columbia river is beautiful...wish I were staying for a couple of days !!! Room is nice and big.
Stayed 1 night in Dec 2023
Response from Raquel V. on 6 Dec 2023
Thank you for your perfect rating, Debbie. We are so pleased to hear you enjoyed your 21 & Over/Pet-free Floor Executive River King room with Balcony. It is our most popular room type. We hope to see you again soon!

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Raquel V. on 6 Dec 2023
We appreciate your perfect 10 rating, Michelle! Please come and see us again.

4/10 Poor

Horace

Travelled with partner
Liked: Cleanliness, staff & service
River view was amazing, the grounds are well maintained.
Stayed 2 nights in Nov 2023
Response from Raquel V. on 28 Nov 2023
Thank you for your feedback, Horace. We are hoping your experience was better that your rating. If not, we hope to see you again on your next visit to the area so we may improve. Safe travels!

10/10 Excellent

Deon

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Its always a pleasant experience staying at the Hood river inn!
Stayed 2 nights in Nov 2023
Response from Raquel V. on 28 Nov 2023
Thank you for sharing, Deon! We appreciate your business and will see you next time.

8/10 Good

Chris, Vancouver

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time I've stayed at this property. Check-in was easy and fast, friendly staff, easy parking, convenient location to freeway access, restaurants, gas stations, etc. My room was clean and quiet, it is even close to fishing if that's what you like to do. I would stay here again.
Stayed 3 nights in Nov 2023
Response from Raquel V. on 27 Nov 2023
Thanks for your patronage, Chris! We are so happy to hear that you first visit was a positive one for you and that you enjoyed all the amenities that our hotel has to offer. We look forward to your next visit!

10/10 Excellent

Jill

Liked: Cleanliness, staff & service, property conditions & facilities
Smooth and easy check in. Nice place and quiet.
Stayed 1 night in Nov 2023
Response from Raquel V. on 21 Nov 2023
Thank you for sharing your compliments, Jill. We are happy to hear your check in went well and that you enjoyed your stay. We look forward to your return!

10/10 Excellent

Wayne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the property on the river with great view.
Stayed 1 night in Jul 2023
Response from Raquel V. on 17 Nov 2023
Thank you for sharing, Wayne. We are so happy to hear that you enjoyed your Riverview King! Please come and visit again.