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Ive stayed at this hotel in the past and always enjoyed my stay. This time however, i found my room outdated and the bed was awful. We were up all night and almost left at 12am once we were tired of tossing and turning. The view of the Columbia River and the hopes of waking to eagles hunting is the only reason we stayed. I will not be coming back. Just wasnt worth the price.
Eva
Stayed 1 night in Mar 2024
Response from Raquel V. on 27 Mar 2024
Thank you for your feedback, Eva. We are sorry that the room you booked online was not what you had hoped for. You previously booked a top-level room on the Executive floor so we can see where this one did not meet your needs or expectations. We are sorry to hear the bed was uncomfortable for you and will look into its condition. We wish you safe travels.
10/10 Excellent
Natalie
22 Mar 2024
Natalie
Stayed 1 night in Mar 2024
Response from Raquel V. on 26 Mar 2024
Thank you for your perfect rating, Natalie! We are so pleased you enjoyed your Executive River King room. We Look forward to your next visit!
6/10 Okay
MARINETTE, VANCOUVER
Travelled with partner
19 Mar 2024
No free breakfast because they have a restaurant on premises but Mcdonalds a walking distance!
The aircon in the room was making noises and won't call off.
MARINETTE
Stayed 1 night in Mar 2024
Response from Raquel V. on 20 Mar 2024
Thank you, Marinette, for sharing your feedback and insights. You’re correct, we haven’t had breakfast included in our rates for about 4 years. We are sorry to hear about the air conditioning unit being noisy. Please know we are always happy to take a look and fix any problem that we can while you were here. We hope to have the opportunity to host you again.
We have been staying at the best Western for years. The view is beautiful and we love shopping downtown and walking in the waterfront. The representative that checked us in was not the most personable and could have used more eye contact and engagement with us. otherwise our state was wonderful.
kathy
Stayed 1 night in Mar 2024
Response from Raquel V. on 20 Mar 2024
Thank you so much for sharing your rating and feedback, Kathy. We truly appreciate your return business and are so happy you enjoy our location. We are sorry for the poor experience at arrival and will use your comments as a training tool. Until next time, safe travels and we look forward to see you again
6/10 Okay
Linda, prosser
Travelled with partner
11 Mar 2024
Liked: Cleanliness
Disliked: Staff & service
No free breakfast like usual
Linda
Stayed 1 night in Mar 2024
Response from Raquel V. on 11 Mar 2024
Thank you for your feedback, Linda. We did stop offering free breakfast in our rates back in 2020. We hope to have the opportunity to improve on your experience with a future visit. Safe travels!
They allowed a large group of teen boys to run the halls all night long cussing and banging on doors. We called at 12 pm and again at 2pm and they said other people called too and security was coming. It continued until after 4pm. Completely ruined our stay and kept for 4 year old and myself awake. In the morning the front desk staff just apologized and didn’t offer anything else. These 12-14 year old boys were drinking and kicking our doors repeatedly
Korina
Stayed 2 nights in Mar 2024
Response from Raquel V. on 11 Mar 2024
Thank you for your feedback, Korina. We are sorry to hear your stay wasn't as restful as we had hoped. I checked with our late night staff who said the issue was addressed before midnight and he received no calls about the issue after 11:30pm. We hope to invite you back for a visit another time to improve on your experience.
We are so pleased you enjoyed your visit with us, Dean! We look forward to your return. Safe travels.
10/10 Excellent
Rebecca
28 Feb 2024
Rebecca
Stayed 1 night in Feb 2024
Response from Raquel V. on 1 Mar 2024
Thank you, Rebecca, for sharing your perfect rating with other potential travelers. We are pleased your riverview room was exactly what you wanted. We hope to see you again soon!
8/10 Good
Marc
22 Feb 2024
Liked: Cleanliness, staff & service
Marc
Stayed 2 nights in Feb 2024
Response from Raquel V. on 26 Feb 2024
Thank you for sharing your rating about your stay, Marc. We hope to see you again!
Thank you for sharing your rating, Britne. We are sorry to see your stay wasn't up to our normally outstanding standards. We hope to have the opportunity to host you again and improve on your experience. Safe travels!
Very nice place. Customer service was ok the gentleman that help us was not very friendly .. other than that place is Nice .. everyone that was cheking in was getting discounts on a Dinner or Breakfast.. but like i said the gentleman was not very friendly just handed me my keys and sent me on my way.. with no Discounts on anything..
maria
Stayed 1 night in Feb 2024
Response from Raquel V. on 19 Feb 2024
Thank you for your feedback and rating Maria. We are sorry you did not feel our staff was friendly at arrival. We no longer offer complimentary breakfast but have promotions for certain rate plans. We do hope to see you again and improve on your experience. Safe travels!
The 1 bed room suite was very roomy and great views of the Columbia River.The bath room could use some upgrades.It was a little noisy probably because it was so
many guests.All in all very nice and I would go back.
DONALD
Stayed 1 night in Feb 2024
Response from Raquel V. on 19 Feb 2024
Thank you for your kind review and rating, Donald. We are happy you enjoyed our ADA King River Suite. We have bathroom upgrades coming up in the very near future, so I hope we have the opportunity to see you again!
TV wouldn’t work but the service was good for the most part! Room was clean.
Cristina
Stayed 1 night in Jan 2024
Response from Raquel V. on 9 Feb 2024
Thank you for sharing, Cristina. We are sorry to hear of your poor TV service. We are always happy to attend to the issue right away. We hope to see you again.
Thank you for sharing your perfect rating and kind comments, Michelle. We are so pleased you enjoyed your visit and hope you can come visit again soon.
10/10 Excellent
Brent, Twin Falls
16 Jan 2024
Brent
Stayed 1 night in Jan 2024
Response from Raquel V. on 19 Jan 2024
We appreciate you taking the time to share your perfect rating, Brent. We are so happy to see you enjoyed your visit with us!
Good location, convenient nice restaurant.
Room had a window to the parking lot, We weren't adviced that our rooms were going to be on the parking lot side at any point in time. Not cool.
Doinita
Stayed 1 night in Dec 2023
Response from Raquel V. on 8 Jan 2024
We are sorry that you were not aware that the room type you booked was not facing the river. All of our rooms which feature a river view, distinctly say River in the room description. We hope to have the opportunity to host you again on your next visit to the area; and accommodate you into one of our river view rooms. Safe travels to you!
10/10 Excellent
Jamie
Travelled with partner
2 Jan 2024
Liked: Cleanliness, staff & service, amenities
Jamie
Stayed 3 nights in Dec 2023
Response from Raquel V. on 5 Jan 2024
Thank you so much for sharing your perfect rating with other potential travelers, Jamie!
We are sorry to hear of the late night noisy children during your stay, Catherine. We are always happy to reach out to guests and alleviate the problem if you let our staff know. We hope that your stay was enjoyable and hope to see you again!
10/10 Excellent
Janna, Porterville
Travelled with family
31 Dec 2023
Janna
Stayed 1 night in Dec 2023
Response from Raquel V. on 4 Jan 2024
We appreciate your perfect 5 rating, Janna! Thanks for sharing with other potential travelers!
10/10 Excellent
Todd
30 Dec 2023
Liked: Property conditions & facilities
Clean & Quiet
Todd
Stayed 1 night in Dec 2023
Response from Raquel V. on 30 Dec 2023
Wonderful! Thank you for sharing, Todd. We hope to see you again.
6/10 Okay
Jackie, Centralia
Travelled with partner
29 Dec 2023
Liked: Staff & service, amenities
Chose to stay here because of the views. The entrance, fitness room and jacuzzi were great. Staff was very friendly. The downside was the rundown room. Noisy furnace and many items that needed to be repaired. I informed front desk, so hopefully improvements will be made as we would like to give it a second chance in the future.
Jackie
Stayed 1 night in Dec 2023
Response from Raquel V. on 30 Dec 2023
We are very sorry to hear that you felt the room was rundown, Jackie. We appreciate you bringing to our attention and hope to have you visit again soon.
10/10 Excellent
McKennon
Travelled with family, Travelled with family and small children
We love this hotel! Great for couple get aways and families alike. Onsite lounge and restaurant are yummy and the pool/hot tub area is lovely. We will stay again and again!
Kylee
Stayed 1 night in Dec 2023
Response from Raquel V. on 27 Dec 2023
Thank you for your valuable return business, Kylee. We are so happy that our property hits are the right marks for you and your family. We look forward to seeing you again!
The front desk person was cold, unfriendly and wasnt welcoming whatsoever. The rooms clean and comfy also pool where beautiful!
Melissa
Stayed 1 night in Dec 2023
Response from Raquel V. on 18 Dec 2023
Thank you for your feedback, Melissa. We are sorry to hear of your disappointing check-in. We will certainly share your comments and hope to improve on your next visit.
This is a great location for exploring the Hood River area. The front desk staff were super friendly and helpful. The restaurant was wonderful and very much appreciated. I love that they allow dogs and will definitely have to return with mine next Summer.
Heather
Stayed 2 nights in Dec 2023
Response from Raquel V. on 11 Dec 2023
Thank you for sharing your kind and thorough review, Heather. We are pleased to hear that you enjoyed our staff, location, and restaurant. We look forward to your return!
The view of Columbia river is beautiful...wish I were staying for a couple of days !!! Room is nice and big.
Debbie
Stayed 1 night in Dec 2023
Response from Raquel V. on 6 Dec 2023
Thank you for your perfect rating, Debbie. We are so pleased to hear you enjoyed your 21 & Over/Pet-free Floor Executive River King room with Balcony. It is our most popular room type. We hope to see you again soon!
We appreciate your perfect 10 rating, Michelle! Please come and see us again.
4/10 Poor
Horace
Travelled with partner
28 Nov 2023
Liked: Cleanliness, staff & service
River view was amazing, the grounds are well maintained.
Horace
Stayed 2 nights in Nov 2023
Response from Raquel V. on 28 Nov 2023
Thank you for your feedback, Horace. We are hoping your experience was better that your rating. If not, we hope to see you again on your next visit to the area so we may improve. Safe travels!
First time I've stayed at this property. Check-in was easy and fast, friendly staff, easy parking, convenient location to freeway access, restaurants, gas stations, etc. My room was clean and quiet, it is even close to fishing if that's what you like to do. I would stay here again.
Chris
Stayed 3 nights in Nov 2023
Response from Raquel V. on 27 Nov 2023
Thanks for your patronage, Chris! We are so happy to hear that you first visit was a positive one for you and that you enjoyed all the amenities that our hotel has to offer. We look forward to your next visit!
Thank you for sharing your compliments, Jill. We are happy to hear your check in went well and that you enjoyed your stay. We look forward to your return!