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Reviews of Sheraton Columbia Downtown Hotel

3.5 out of 5
Sheraton Columbia Downtown Hotel
1400 Main St, Columbia, SC

Reviews

8.2

Very good

Rating 10 - Excellent. 464 out of 1002 reviews" "
Rating 8 - Good. 282 out of 1002 reviews" "
Rating 6 - Okay. 116 out of 1002 reviews" "
Rating 4 - Poor. 77 out of 1002 reviews" "
Rating 2 - Terrible. 63 out of 1002 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Nathaniel on 17 Apr 2024
Thank you for choosing the Sheraton Downtown ColumbiaI am glad to hear you enjoyed your stay with us! We look forward to your next stay and serving you again.Thank you!The Team of The Sheraton Downtown Columbia

10/10 Excellent

Joyce

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed the stay.
Stayed 1 night in Apr 2024
Response from Nathaniel on 12 Apr 2024
Thank you for choosing The Sheraton Downtown Columbia, I am ecstatic to hear you enjoyed your stay! We look forward to your future stay and serving you again.The Team of The Sheraton Downtown Columbia

10/10 Excellent

Safouen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Nathaniel on 9 Apr 2024
I am glad to hear you enjoyed your stay! We look forward to your next visit and serving you again. Thank you for choosing to stay with us at The Sheraton Downtown Columbia

10/10 Excellent

Kristy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great historic property with friendly, professional service. Loved the Vault Bar and the downtown location. When I return to Columbia in a few month, I'm definitely staying here again.
Stayed 2 nights in Apr 2024
Response from Nathaniel on 9 Apr 2024
I am glad to hear you enjoyed your stay! We look forward to your next visit and serving you again. Thank you for choosing to stay with us at The Sheraton Downtown Columbia

8/10 Good

Desiree

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Nathaniel on 9 Apr 2024
I am glad to hear you enjoyed your stay! We look forward to your next visit and serving you again. Thank you for choosing to stay with us at The Sheraton Downtown Columbia

10/10 Excellent

Luis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is 2 blocks away from the State Capitol, Very unique
Stayed 1 night in Apr 2024
Response from Nathaniel on 9 Apr 2024
I am glad to hear you enjoyed your stay! We look forward to your next visit and serving you again. Thank you for choosing to stay with us at The Sheraton Downtown Columbia

10/10 Excellent

Rudy A

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was fine except for the ice make which was out of order
Stayed 1 night in Apr 2024
Response from Nathaniel on 9 Apr 2024
I am glad to hear you enjoyed your stay! We look forward to your next visit and serving you again. Thank you for choosing to stay with us at The Sheraton Downtown Columbia

10/10 Excellent

Caroline

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Great staff, great clean rooms! Parking was not great, but really cool street festival right outside the front of the hotel Saturday mornings! No working ice machine in the entire hotel, and the “vending machine” was a cabinet in the lobby that was locked and no one could find the key. Other than that, very pleasant stay!!!!! Would book again but bring beverages and ice!!!
Stayed 1 night in Mar 2024
Response from Nathaniel on 9 Apr 2024
I am glad to hear you enjoyed your stay! We look forward to your next visit and serving you again. Thank you for choosing to stay with us at The Sheraton Downtown Columbia

8/10 Good

Suzanne

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful lobby. This Hotel was a bank, tile flooring - original and is well preserved
Stayed 1 night in Apr 2024
Response from Nathaniel on 9 Apr 2024
I am glad to hear you enjoyed your stay! We look forward to your next visit and serving you again. Thank you for choosing to stay with us at The Sheraton Downtown Columbia

10/10 Excellent

Milton

Business traveller
Great stay
Stayed 2 nights in Mar 2024
Response from Nathaniel on 3 Apr 2024
Thank you for choosing The Sheraton Downtown Columbia,I am ecstatic to hear you enjoyed your stay. We look forward to your next visit and serving you again!Until Next Time,The Team of The Sheraton Downtown Columbia

10/10 Excellent

pamela

Travelled with group
Friendly staff and loved the charm of non traditional hotel
Stayed 1 night in Mar 2024
Response from Nathaniel on 3 Apr 2024
Thank you for choosing The Sheraton Downtown Columbia,I am ecstatic to hear you enjoyed your stay. We look forward to your next visit and serving you again!Until Next Time,The Team of The Sheraton Downtown Columbia

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location!
Stayed 2 nights in Mar 2024
Response from Nathaniel on 29 Mar 2024
Thank you for choosing to stay at The Sheraton Downtown Columbia.We are delighted to hear that your stay was enjoyable and we are eagerly anticipating your next visit.We hope to see you again soon!Warm regards,The Team at The Sheraton Downtown Columbia

8/10 Good

Susan

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking is tricky for the property. Valet is offered for $24/day. Many dining options are available within walking distance.
Stayed 2 nights in Mar 2024
Response from Nathaniel on 28 Mar 2024
We thank you for choosing The Sheraton Downtown Columbia! We look forward to your next visit!

6/10 Okay

Scott

Liked: Cleanliness
Disliked: Staff & service
Good location and fair price for this older and refurbished hotel. The valet service for parking (the only solution) was well run if a bit overpriced. Clean and comfortable room, nice large shower with good hot water and pressure. But the staffing is iffy. No one at the front desk when I arrived and I had to call out for someone to appear. No one in the breakfast area when I arrived and I had to wait 10 minutes for anyone to appear. Coffee was terrible and I was charged a different (higher) price than listed on the menu. (They took off the charge.) Printed sheet said ice was only available from 9 to 5 which was not true though not every ice machine was working. Management needs to pay attention. But the room was quite comfortable and spotless.
Stayed 2 nights in Mar 2024
Response from General Manager on 16 Mar 2024
Dear Scott,Thank you so much for your feedback. While we're happy to know that our clean, comfortable accommodations impressed you during your visit, we're sorry to hear about any disappointment in the service you received. All of your comments will be discussed internally and we'll work to make improvements where necessary. Please consider giving us another chance soon; we're confident that we can impress you. Warm Regards,Guest Services

10/10 Excellent

R S

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location & view of city very nice!
Stayed 1 night in Mar 2024
Response from Nathaniel on 12 Mar 2024
I am ecstatic to hear you enjoyed your stay! I personally enjoy our location as well, being able to take advantage of local shopping, food, and entertainment! What is there not to love about your home away from home, The Sheraton Downtown ColumbiaWe look forward to your next visit,Nathaniel of The Sheraton Downtown Columbia

4/10 Poor

Henry

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Staff interaction was very good. Very friendly. Room was dirty. Bed was filthy. We received no room service. No fresh towel or wash cloths. The shower made a very loud deep sound when cutting hot water on.
Stayed 2 nights in Mar 2024
Response from Nathaniel on 12 Mar 2024
I apologize profusely! It is out of the norm that we hear a guest has not been able to fully enjoy their stay with us. I have taken note of the issues you have brought to my attention and am taking them very seriously. Your feedback is providing us all with the opportunity to do better and correct our shortcomings. I hope this is not the last time you will allow us the chance to wow you with our property. Sincerely,The Sheraton Downtown Columbia

8/10 Good

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay. Sheraton has nice locations for a drink, but get food from area choices.
Stayed 2 nights in Mar 2024
Response from Nathaniel on 12 Mar 2024
I am ecstatic to hear you enjoyed your stay! However I am sorry to hear our food options did not meet your expectations. I hope this is not our last chance to wow you with our restaurants.We look forward to your next visit,Nathaniel of The Sheraton Downtown Columbia

10/10 Excellent

Gabriel

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Nathaniel on 12 Mar 2024
Thank you for your praise! I am ecstatic to see you enjoyed your stay! That is exactly what we strive for here at The Sheraton Downtown Columbia. I hope you come to visit us again.Your Home Away From Home! The Sheraton Downtown Columbia

10/10 Excellent

Joanne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location you can walk everywhere. Had a problem with first room and staff were so nice. Great bar! Will stay again.
Stayed 1 night in Mar 2024
Response from Nathaniel on 12 Mar 2024
Thank you for your praise! I am ecstatic to hear you enjoyed your stay! That is exactly what we strive for here at The Sheraton Downtown Columbia. I hope you come to visit us again.Your Home Away From Home! The Sheraton Downtown Columbia

8/10 Good

Trent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very clean and comfortable. Downtown area seemed dull and crusty with lots of. Construction.
Stayed 1 night in Feb 2024
Response from Adams on 5 Mar 2024
Thank you for taking the time sharing your feedback!

10/10 Excellent

Gina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed the rooftop bar, that also offered great dinner service. Really liked the view from the roof, as well as from our room. Great sunrise view, and downtown view. Liked having the option for room service. Enjoyed breakfast in the historical Vault, too!
Stayed 1 night in Feb 2024
Response from Adams on 26 Feb 2024
Thank you!

10/10 Excellent

Dereena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the central location - near USC campus and within walking distance to restaurants and venues
Stayed 1 night in Feb 2024
Response from Guest Services on 22 Feb 2024
Dear Valued Guest, On behalf of the entire hotel team, I want to thank you for sharing about your stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with management as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon. Sincerely, Guest Services

8/10 Good

Margaret

Travelled with partner
Liked: Cleanliness, staff & service
The staff was very friendly and overall we enjoyed our stay. The hotel is in an old building and has some very cool features. There is a Starbucks in the basement. The Vault Martini Bar was disappointing (how is it a martini bar if it doesn’t even have martini glasses???). The rooftop bar was fun but both bars were poorly stocked. The food was good but the menu was limited. The room was clean but the bed sank badly in the center which made sleeping difficult. Downtown Cola was also disappointing (not much to do within walking distance). We also had the unfortunate luck of staying here the same time as a wedding party and some of the wedding guests were in the room next to us and were extremely rowdy (they broke a window at 2am!!). The noise from the street was also almost impossible to ignore. I recommend upgrading the beds and replacing the windows to help with the noise. That said, the staff helped make our stay pleasant.
Stayed 2 nights in Feb 2024
Response from General Manager on 22 Feb 2024
Dear Margaret,We always appreciate hearing from our guests, and we're glad our friendly staff made you feel welcome. It's also great to know that some of our dining options were to your liking. However, we apologize for any disappointment with the bars and bed and any concerns about noise. Your feedback helps us improve, and we'll pass your comments along to the appropriate staff members. Should you be in the area again, we hope you'll come back to see us.Warm Regards,Guest Services

4/10 Poor

Bob

Business traveller, Travelled with partner
Upon arrival the hotel had lost wifi. They were unable to check guest in unless prepaid . This also shut down dining options and anyway to pay using credit cards. There was no backup and lasted well into following day. Although staff was was nice the hotel offered nothing to compensate their guest.
Stayed 2 nights in Feb 2024
Response from General Manager on 20 Feb 2024
Dear Bob,We deeply regret the inconvenience caused by the loss of the internet and its impact on your stay. The situation does not reflect the high standards we aim to uphold. While we're glad to hear our staff was accommodating, we understand your perspective that more could have been done to address the inconvenience. Your feedback is valuable as it helps us improve our contingency plans for such occurrences in the future. We hope to welcome you back and provide a seamless experience that regains your trust.Warm Regards,Guest Services

10/10 Excellent

Clayton

Liked: Property conditions & facilities
Great location, especially for Saturday Main Street Market.
Stayed 3 nights in Feb 2024
Response from General Manager on 14 Feb 2024
Dear Clayton,Thank you so much for the feedback. We're so happy to know that our amazing location was perfect for your needs and that you had a good time with us overall. Please consider coming back to join us again in the future. Warm Regards,Guest Services

10/10 Excellent

Harry

Stayed 3 nights in Feb 2024
Response from Nathaniel on 28 Mar 2024
I thank you for choosing to stay with us at The Sheraton Downtown Columbia. We look forward to your next visit!

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Adams on 5 Feb 2024
Thank you!

8/10 Good

Brandon

Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean and cozy with an excellent view. The staff were friendly and helpful. There were great restaurants within walking distance.
Response from General Manager on 30 Jan 2024
Dear Brandon,We always enjoy hearing from our guests. It's great to know that our clean, welcoming accommodations and amazing views impressed you. The next time you're looking for convenient, comfortable accommodations in the area, please come see us again.Warm Regards,Guest Services

10/10 Excellent

rossi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Adams on 30 Jan 2024
Thank you!

10/10 Excellent

Rachel

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Well, the front desk staff was VERY nice and friendly! The bartender at the vault was also very delightful. However, the front desk when I called stated the only parking they offer is valet $25/nite, but that is not the case. I can't offer other parking info cuz I have no idea where other people parked. The room was cute, but there are NO USB ports so bring a charging block. Also, there is NO counter space in the bathroom. I love the heat/ac. It's not a loud window box. That said you are in the city and can hear everything,.. trains, sirens, etc. So they have a noise machine in the room that you can use. There also is no microwave in your room. Had a great time, I'm sure we'll we back.
Stayed 1 night in Jan 2024
Response from General Manager on 22 Jan 2024
Dear Rachel,Thank you for choosing Sheraton Columbia Downtown Hotel and for taking the time to share your thorough review. While we are sorry to hear your stay wasn't perfect, we are thrilled you still had a lovely five-star experience. Your kind comments about our wonderful staff and comfortable accommodations, as well as your constructive comments, will be shared with the team. We look forward to welcoming you back on future trips to the area.Warm Regards,Guest Services

4/10 Poor

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Food didn’t meet expectations, parfait didn’t have yogurt. No turkey bacon , instead pork were given. No exhaust fan in bathroom, no usb connection without block.
Stayed 1 night in Jan 2024
Response from General Manager on 22 Jan 2024
Dear Jonathan,Thank you for your constructive feedback. We're sorry you were disappointed with the breakfast options, and we'll certainly discuss your valuable thoughts. If your travels bring you back to town, we hope you will consider staying with us again.Warm Regards,Guest Services

10/10 Excellent

Vachon B

Stayed 2 nights in Jan 2024
Response from Adams on 30 Jan 2024
Thank you!

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Adams on 30 Jan 2024
Thank you!

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Adams on 30 Jan 2024
Thank you!

8/10 Good

Erica

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Adams on 16 Jan 2024
Thank you!

10/10 Excellent

Kristina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Adams on 16 Jan 2024
Thank you!

10/10 Excellent

David, Waldorf

Stayed 1 night in Jan 2024
Response from Adams on 16 Jan 2024
Thank you!

10/10 Excellent

Ann

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Adams on 16 Jan 2024
Thank you!

8/10 Good

Alan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good except for the food poisoning I got on New Year's Eve from the hotel bar when I got something to eat that had me up all night and all day on New Year's Day throwing up
Stayed 3 nights in Dec 2023
Response from Adams on 3 Jan 2024
Thank you

6/10 Okay

Verified traveller

Very Old Hotel
Stayed 1 night in Dec 2023
Response from Adams on 1 Feb 2024
Thank you for staying with the Sheraton Columbia. We hope to see you in the near future.

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Adams on 30 Jan 2024
Thank you!

10/10 Excellent

Denita

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff members were all friendly and professional. Lobby and room were nicely decorated and very clean. There’s many restaurants to choose from.
Stayed 1 night in Dec 2023
Response from General Manager on 20 Dec 2023
Dear Denita,We are happy our team members reflected our kind and welcoming spirit in every interaction! Thank you for spotlighting our cheerful rooms, plentiful eateries, and attention to cleanliness as well. We look forward to welcoming you back to Sheraton Columbia Downtown Hotel!Warm Regards,Guest Services

10/10 Excellent

KRISTOFF

Stayed 2 nights in Nov 2023
Response from Adams on 3 Jan 2024
Thank you

10/10 Excellent

Dietrich

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Adams on 14 Dec 2023
Thank you

10/10 Excellent

Laura

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Adams on 14 Dec 2023
Thank you

10/10 Excellent

Jonathan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Adams on 14 Dec 2023
Thank you

8/10 Good

Kimberly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Everything was great except the uncomfortable bed and flat pillows. Not a comfortable sleep at all.
Stayed 1 night in Dec 2023
Response from General Manager on 8 Dec 2023
Dear Sarah, We’re delighted to hear about your recent experience with us, and we’re so pleased that you recommend us to your fellow travelers! It’s great to know that our fabulous location and comfortable accommodations helped make your trip a memorable one. Thank you for taking the time to share your experience, and we look forward to welcoming you back soon!Warm Regards,Guest Services

8/10 Good

Sarah

Business traveller
Liked: Cleanliness, staff & service, room comfort
Great location and comfortable stay!
Great location, older building with modern amenities, Starbucks, bar, food, valet parking, app for pulling your car up, walkable to restaurants, bars & shops. The rooms are showing their age a bit but everything within the room was spacious, large restroom, comfortable beds and relatively quiet aside from your typical downtown noise (garbage trucks and other vehicles, etc.) I felt very comfortable overall during my stay and would recommend and stay here again.
Stayed 2 nights in Dec 2023
Response from General Manager on 8 Dec 2023
Dear Sarah, We’re delighted to hear about your recent experience with us, and we’re so pleased that you recommend us to your fellow travelers! It’s great to know that our fabulous location and comfortable accommodations helped make your trip a memorable one. Thank you for taking the time to share your experience, and we look forward to welcoming you back soon!Warm Regards,Guest Services

10/10 Excellent

Elana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Adams on 14 Dec 2023
Thank you

10/10 Excellent

Amanda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful
Stayed 1 night in Dec 2023
Response from General Manager on 5 Dec 2023
Dear Amanda,Thank you for your compliments on our beautiful property. We're glad you enjoyed your visit, and we look forward to seeing you again at Sheraton Columbia Downtown Hotel!Warm Regards,Guest Services