Suite, 2 Bedrooms | Desk, iron/ironing board, free Internet, bed sheets
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Reviews of Rodeway Inn

2 out of 5
Rodeway Inn
31 Berkshire Drive, Columbia, SC

Reviews

4.2
Rating 10 - Excellent. 30 out of 289 reviews" "
Rating 8 - Good. 28 out of 289 reviews" "
Rating 6 - Okay. 29 out of 289 reviews" "
Rating 4 - Poor. 29 out of 289 reviews" "
Rating 2 - Terrible. 173 out of 289 reviews" "

4.2/10

Cleanliness

5.4/10

Staff & service

3.6/10

Amenities

3.8/10

Property conditions & facilities

4.0/10

Eco-friendliness

Reviews

2/10 Terrible

Yasmine

Stayed 1 night in Mar 2024
Response from Sophia CSR on 26 Mar 2024
Dear Guest,We are sad to see this 1-star rating. We never want our guests to have such a kind of experience. I request you to kindly share your issues in detail and give us another chance to improve our services.

2/10 Terrible

Joshua

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the worst experience. After driving all day to be with my son on family day at Basic Training, all my wife and I wanted to do was rest. When we got to the Roadway, it there were homeless men wondering down the street. The parking lot was not well illuminated. There were new construction material for all over. The hotel was under major re-model / construction. While I understand the process. The check-in counter didn't have power. The clerk had to use her laptop to process the check in. Once I had the room, as I approached the room, there was a strange odor in the hallway. Once we the towel bar in the shower was about broken off the wall. The hair dryer power cord was cut. The door security latch was broken off. The table / office desk was broken and had screw exposed. The sheets had stains. The walls had holes. There were roaches and other insects all over. When I went to the main desk to file a complaint, no one was there. I can only assume they were working on getting the electricity fixed. This was a horrible experience. We went to bring back some food, we didn't feel that the hotel was safe, we went 3 minutes down the road, where it was cleaner, well lit, and safter.
Stayed 1 night in Feb 2024
Response from Sophia CSR on 20 Feb 2024
Dear Guest,I'm sorry to hear about your disappointing experience. We deeply regret the inconvenience you faced during your stay. Your feedback is valuable, and we apologize for falling short of your expectations. We are actively addressing the issues mentioned, from the construction disruptions to room conditions, and are committed to improving our services. Please know that your concerns are taken seriously, and we appreciate your understanding during this renovation phase. We hope to have the opportunity to provide you with a much better experience in the future.

2/10 Terrible

venessa

Disliked: Cleanliness, staff & service, property conditions & facilities
Response from Sophia CSR on 3 Feb 2024
Dear Guest,We are sad to see this 1-star rating. We never want our guests to have such a kind of experience. I request you to kindly share your issues in detail and give us another chance to improve our services.

2/10 Terrible

venessa

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
RUNNNNNNN. Pros: The rooms have four walls and a ceiling. The heat/air worked in the rooms we had booked. The fridges worked, but they froze everything. The TVs worked, but the remotes did not. Cons: From the outside, the place looks condemned. Boxes stacked in front of the entrance. Trash everywhere. Inside, it smelled like a bar that had allowed smoking for 40 years. We had two rooms. In one, the toilet wouldn’t flush. After the guy at the front desk “fixed” it, it still wouldn’t. The night desk attendant gave a different room. The new room had a large hole in the wall, the bathtub faucet had a constant stream of water, that wouldn’t shut off. No towels. NO hot water. Our other room also had a leaky tub faucet. The hot water handle was broken off the sink, so we only had cold water. The one and only towel was bloodstained, but appeared to have been washed - though it should not have been put out for use in rooms. We did have hot water in this shower, although it took about 15 minutes for it to warm up. I woke up daily congested and smelling of cigarette smoke. Somehow, there were no bed bugs, but there were cockroaches. The hotel had several residents. For the most part, they were friendly. Several occasions there was VERY loud music in the middle of the night. Yelling up and down the halls. We had to have our keycards reset DAILY. When I asked the front desk about this, he ignored me completely. It’s cheap for a reason. Pay a bit more for peace of mind and cleanliness.
Stayed 4 nights in Jan 2024
Response from Sophia CSR on 29 Jan 2024
Dear Guest,I want to extend my sincere apologies for the numerous issues you experienced during your stay. This is certainly not the level of service we strive for, and I'm truly sorry for the inconvenience and discomfort it caused you. Your detailed feedback is valuable, and I assure you we will address each of these concerns with the utmost urgency. Rest assured that this is not representative of the standard we aim to provide. I'm grateful for your patience and understanding, and I hope you will consider giving us another chance to exceed your expectations in the future.

2/10 Terrible

Mahala

Disliked: Cleanliness, staff & service, property conditions & facilities
Go to a different motel! Molding takeout food in microwave, other people’s hair in the bed, bugs, nasty walls near toilet and Very very rude staff! For the price, you could go somewhere and be treated with respect.
Stayed 2 nights in Jan 2024
Response from Sophia CSR on 28 Jan 2024
Dear Guest,Your feedback is very much appreciated. We always strive for a comfortable experience for our guests, so we are disheartened to read your review and know that we fell short in meeting your expectations. It is saddening to know that the perceived rudeness from a member of our staff detracted from your stay. We'll discuss this with the team to ensure that accommodating and high-quality service is maintained. Your feedback is very much appreciated. We hope we can make it up to you in the future.

10/10 Excellent

Eric

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The horse shoe design.
Stayed 1 night in Oct 2023
Response from Sophia CSR on 9 Jan 2024
Dear Guest,Thank you so much for your fantastic 5-star rating and positive feedback on the horseshoe design! We're thrilled to hear that you appreciate our attention to detail. We hope to continue exceeding your expectations in the future.

2/10 Terrible

Lonjino

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is being renovated during business
Response from Sophia CSR on 18 Dec 2023
Dear Guest,Thank you for your feedback. We apologize for any inconvenience caused by ongoing renovations. Our team is working diligently to enhance the property, and we appreciate your understanding during this process. We look forward to providing an improved experience for our guests shortly.

6/10 Okay

Alan

Disliked: Amenities
Nice people
Stayed 2 nights in Nov 2023
Response from Sophia CSR on 28 Nov 2023
Dear Guest,We appreciate your business and your time rating your stay. If you wish, you can share your experience in detail and let us know about the pros and cons. We welcome our guest's feedback, both positive and negative, to improve our services.

2/10 Terrible

Andrea

Business traveller, Travelled with partner, Travelled with group
Disliked: Amenities, property conditions & facilities
It’s under construction which was not a problem. But the room was dirty and there wasn’t a blanket on the bed and we seen a lizard running around
Stayed 1 night in Nov 2023
Response from Sophia CSR on 28 Nov 2023
Dear Guest,Thank you for bringing these concerns to our attention. We sincerely apologize for the cleanliness issues and the inconvenience you experienced during your stay. Rest assured, we are addressing these issues promptly to ensure a more comfortable experience for our guests in the future. Looking forward to hosting you again soon.

2/10 Terrible

P

Dirty and lots bugs
Stayed 1 night in Nov 2023
Response from Sophia CSR on 21 Nov 2023
Dear Guest,Thank you for sharing your review. We apologize for the inconvenience you faced regarding cleanliness and bugs. We will surely forward your valuable feedback to our team for improvements. We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 Terrible

Katelyn

Stayed 2 nights in Oct 2023
Response from Sophia CSR on 18 Nov 2023
Dear Guest,We are sad to see this 2-star rating. We never want our guests to have such a kind of experience. I request you to kindly share your issues in detail and give us another chance to improve our services.

4/10 Poor

Elvin

Business traveller
Disliked: Amenities
Dirty room horrible bathroom furniture broken my stay was not that great
Stayed 4 nights in Sep 2023

2/10 Terrible

Franklin

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Mold, mildew, broken plumbing, housekeeping was hit or miss, no tv remote, no phone, bed linen stained. Will not stay there again.
Stayed 3 nights in Sep 2023

2/10 Terrible

Brian

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Wholes int he walls, food 8n a microwave that hadn't been cleaned in some time. Sheets all had stains, and not one here and there. The second room was crawling with bed bugs. Lady at the front acted like it was normal for people to decline rooms. My stay consisted of a whole 30 minutes. And 20 of that was trying to get help from the front desk.
Stayed 2 nights in Sep 2023

2/10 Terrible

Russ

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
I liked the example picture online but was totally duped. Dislikes: Dingy room, Lamps were missing shades or bulbs or did not work, the bathtub had tears in the bottom and a disgusting mildewy attempt at repair, could not shower, 20 min wait for hot water in the sink, no cups in room, noisy, hallway was an echo chamber, ice machine was filthy, a train roared by at high speed at 2am in the morning, tracks run parallel alongside and are literally less than 40ft from the building,and I found a large cockroach crawling on my bag after it was placed in my vehicle! Please stop doing business with this place, it's super nasty and downright awful.
Stayed 1 night in Mar 2023
Response from Lisa on 12 Apr 2023
Hi, Russ! As per the feedback, it seems that your stay with us has not been up to the mark, however, we will improve our services with our continuous efforts. Do give us another chance and we will ensure that you experience the comfort and hospitality we are known for. Hope to host you soon :) Regards, Lisa

2/10 Terrible

Nicholas

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
One tiny light worked out of the whole room, water would comebout of the shower head when the toilet flushed, the fridge wasnt even cold, the dresser was missing a drawer and was broken and more. Extremely disappointed in this hotel.
Stayed 1 night in Apr 2023
Response from Lisa on 12 Apr 2023
Hi, Nicholas! We regret the unpleasant experience you had with us. We shall strive to meet up to your expectations so that we can make your stay comfortable with us. Looking forward to welcoming you soon with a delightful stay ahead :) Regards, Lisa

6/10 Okay

Hilda

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Didn’t exceed my expectations.
Stayed 3 nights in Apr 2023
Response from Lisa on 12 Apr 2023
Hi, Hilda! We regret the unpleasant experience you had with us. We are continuously working on improvements. Looking forward to serving you better. Regards, Lisa

6/10 Okay

Verified traveller

Stayed 1 night in Apr 2023
Response from Lisa on 12 Apr 2023
Hi, Guest! We are sad to see that you are not satisfied with our services. Be assured, we will strive day and night to ensure a comfortable stay in the future. Regards, Lisa

2/10 Terrible

Donna

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
The rooms look are a far cry from looking anything this clean or well-maintained as in this photo. Stains on the linens, garbage all over the place around the hotel. Hotel hard to find due to poor signage, cockroaches in the room, toilet freely moved side to side as it was not anchored down correctly, smoke alarm appeared to have been disabled as we were surrounded by questionable other guests who's smoke of some sort was filling the hallway, no place to hang your closes as luggage rack was dismantled on the floor, their so called breakfast included was a coffee pot. Heating unit was so load you would have to turn the TV up to full volume to hear over it, bathroom linens were so stiff, they scratched your skin. Would have canceled this visit but there was lack of accommodations elsewhere and they would not refund my money.
Stayed 3 nights in Mar 2023
Response from Eva on 6 Apr 2023
Sincere Apologies, Donna! We are disappointed to see that our guest is dissatisfied with our services. However, we would love to understand the reason behind the problem you have faced to enhance your experience with us. Hope to hear from you soon :) Regards, Eva

2/10 Terrible

Christine

Stayed 1 night in Mar 2023

2/10 Terrible

Dana

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Lisa on 1 Apr 2023
We are sorry to disappoint you, Dana! We can understand that your stay with us has not been a pleasant one. However, we will definitely strive hard to serve better. Do give us another chance and we will ensure that you would experience the comfort and hospitality we are known for. Hope to welcome you soon :) Regards, Lisa

2/10 Terrible

Antawnnitta

Travelled with family and small children
Disliked: Cleanliness, staff & service
Nothing like the pictures!
Stayed 1 night in Mar 2023
Response from Eva on 15 Mar 2023
Hi, Antawnnitta! We regret the unpleasant experience you had with us. We shall strive to meet up to your expectations so that we can make your stay comfortable with us. Looking forward to welcoming you soon with a delightful stay ahead :) Regards, Eva

10/10 Excellent

Lobang

Liked: Staff & service, amenities, property conditions & facilities
Nothing
Stayed 3 nights in Mar 2023
Response from Eva on 15 Mar 2023
Thanks for taking out your valuable time to rate us, Lobang! We will work even harder to make your stay a memorable one :) Regards, Eva

2/10 Terrible

Debra

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bldg if looked like something out of a horror movie. Pictures lied, road to get to it was largely potholes. No sign saying what it was, dirty inside
Stayed 3 nights in Feb 2023
Response from Eva on 20 Feb 2023
Hi, Debra! We regret the unpleasant experience you had with us. We are continuously working on improvements. Looking forward to serving you better. Regards, Eva

2/10 Terrible

Barry

Business traveller
Disliked: Staff & service
Disgruntled-demand refund
I was unable to stay there because they would not check me in although they claimed to have the room I supposedly reserved but they said I had no number associated with my name on any reservation and without a reservation they could not rent me a room even though they had the exact room I needed and had supposedly reserved available. Biggest crock of crap I've ever seen and I demand a full reversal of charges to my credit card from hotels.com! I ended up driving a few miles down the road and staying in the LaQuinta off Garners Ferry Rd in Columbia for $106
Stayed 1 night in Feb 2023
Response from Eva on 7 Feb 2023
Hi, Barry! We are sorry to see that you are dissatisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones ahead. Regards, Eva

2/10 Terrible

Terrence

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not stay with them
Customer service was bad, I wouldn’t recommend no one to spend money with this company.
Stayed 1 night in Jan 2023
Response from Eva on 7 Feb 2023
Hi, Terrence! We regret the unpleasant experience you had with us. We shall strive to meet up to your expectations so that we can make your stay comfortable with us. Looking forward to welcoming you soon with a delightful stay ahead :) Regards, Eva

2/10 Terrible

Felicia

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
I stayed in room 112. This is the worst hotel I have ever stayed in my entire life. Heater not working, bedspread stained, close to a train station. Bathroom sink blocked. I practically stayed up throughout the night to watch my son. I was so afraid something bad might happen. The receptionist couldn’t help me with a mobile heater. No more rooms available. Pls avoid this place. The website pictures are not same with what you get. It’s a scam. I felt defrauded of $118. This property should be closed down immediately
Stayed 1 night in Jan 2023
Response from Eva on 7 Feb 2023
Hi, Felicia! Thank you for taking out your valuable time to rate us. It seems that you are not completely satisfied with our services and we will surely put in our best effort to keep up with your expectations in the future. Regards, Eva

2/10 Terrible

Ebony

Disliked: Staff & service, amenities, property conditions & facilities
the property was utterly disgusting an unsanitary an nothing like it was described
Stayed 1 night in Jan 2023
Response from Eva on 7 Feb 2023
Hi, Ebony! As per the feedback, it seems that your stay with us has not been up to the mark, however, we will improve our services with our continuous efforts. Do give us another chance and we will ensure that you experience the comfort and hospitality we are known for. Hope to host you soon :) Regards, Eva

8/10 Good

Andre

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Jan 2023
Response from Ammy on 26 Jan 2023
Thanks for the positive rating, Andre! Hope to welcome you again soon. Regards, Noah.

2/10 Terrible

Michael

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2022
Response from Lisa on 10 Jan 2023
Hi, Michael! We are sad to see that you are not satisfied with our services. Be assured, we will strive day and night to ensure a comfortable stay in the future. Regards, Lisa

2/10 Terrible

Cherice

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Roach Motel
Roach Motel. Roaches in hotel rooms, n on heat after being moved to different room, no towels or wash clothes in the room, broken furniture.
Stayed 6 nights in Dec 2022
Response from Eva on 4 Jan 2023
Hi, Cherice! We sincerely apologize for the trouble caused. Your comments will help us in taking care of future guests more resolutely. Regards, Eva

2/10 Terrible

Ammah

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not good we left and we booked an Air B and B.
The drawers were missing. There was not a microwave. Facets in the bathroom were broken. No continental breakfast, no coffee.
Stayed 4 nights in Dec 2022
Response from Eva on 4 Jan 2023
Hi, Ammah! We regret the unpleasant experience you had with us. We are continuously working on improvements. Looking forward to serving you better. Regards, Eva

2/10 Terrible

Julio

Stayed 1 night in Dec 2022
Response from Eva on 4 Jan 2023
Hi, Julio! We are sad to see that you are not satisfied with our services. Be assured, we will strive day and night to ensure a comfortable stay in the future. Regards, Eva

8/10 Good

Kendra

Stayed 2 nights in Nov 2022
Response from Ammy on 6 Dec 2022
Thanks for the positive rating, Kendra! Hope to welcome you again soon. Regards, Noah

6/10 Okay

Kim

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The furniture was broken, no bag for ice bucket, no cups, poorly repaired bathroom. Huge gap from door to floor, could literally slide my hand under it, which means it wasn't very secure. Large holes in the wall where the water pipes went through.
Stayed 1 night in Oct 2022
Response from Ammy on 7 Nov 2022
Apologies for the problems you had faced, Kim! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Tim

2/10 Terrible

Steven

Stayed 1 night in Oct 2022
Response from Ammy on 4 Nov 2022
Hi, Steven! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Tim

2/10 Terrible

Daniel

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very dirty. It’s nothing like the pictures. Drug addicts passed out in the parking lot. I dreaded every minute I had to stay here. The refrigerator had rust spots on it. Hall reeked of marijuana.
Stayed 3 nights in Aug 2022
Response from Ammy on 19 Oct 2022
Hi, Daniel! We are truly sorry for finding that your experience with us was not nice. We will certainly be working on your suggestions to provide you with the best possible experience next time Regards, Tim

2/10 Terrible

Yahia

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2022

2/10 Terrible

Laura

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
We checked in and after going into our room we went back out to the car. There were people hanging out ourside drinking and smoking and others just hanging out. I has to manually turn on the tv bc the remote didn't work,took a shower and tried to turn off the bathroom light and it shocked me and wouldnt turn off after that.The dresser had 1 maybe 2 drawers still intact. People yelling in the halls all hours of the night.I wouldnt recommend this place for anyone.
Stayed 1 night in Sep 2022
Response from Ammy on 2 Oct 2022
Apologies for the problems you had faced, Laura! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Tim

2/10 Terrible

Ahmed

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel sucks it has drug dealers and roaches and and is in need of up grade. Don’t stay there!!!!!! Bugs too
Stayed 1 night in Sep 2022
Response from Ammy on 19 Oct 2022
Hi, Ahmed! We are sorry for the trouble that has caused. We would like to thank you for sharing such valuable reviews. Definitely we can work on it to make sure that your next stay turns out to be awesome. Regards, Tim

2/10 Terrible

Amanda

Stayed 3 nights in Sep 2022
Response from Ammy on 11 Sept 2022
Hi, Amanda! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep your standards in the future. Regards, Amelia.

2/10 Terrible

Brittany

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2022
Response from Ammy on 6 Sept 2022
Hi, Brittany! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep your standards in the future. Regards, Amelia.

2/10 Terrible

Tyrone

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I hope I don’t have bed bugs
Terrible experience. Just see pics.
Stayed 2 nights in Aug 2022
Response from Ammy on 19 Oct 2022
Hi, Tyrone! We never expect any of our guests to face this kind of problem. Since understanding the kind of hassle faced by our guests, we are highly apologetic. We have shared this with our team to take the appropriate steps to ensure that it does not happen again. Regards, Tim

8/10 Good

larry

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from jane on 23 Aug 2022
Hi, Larry! Thanks a lot for staying with us. Hope to host you soon. Looking forward to your continuous love and support. Regards, Jane!

2/10 Terrible

Kimberly

Stayed 2 nights in Aug 2022

6/10 Okay

Leterrence

Stayed 1 night in Aug 2022
Response from Arthur on 23 Aug 2022
Hi, we are sad to see that you are not satisfied with our services. Be assured, we will strive day and night to ensure a comfortable stay in the future. Regards, Arthur

2/10 Terrible

Courtney

Stayed 1 night in Aug 2022
Response from Ammy on 19 Aug 2022
Hi, Courtney! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep your standards in the future. Regards, Amelia.

8/10 Good

Georgina

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Aug 2022

2/10 Terrible

Samantha

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is nothing like what is pictured. The hallway and room smelled horribly like smoke. The room was dirty and there were bugs in the bathroom. The furniture was broken and ripped. We not say the night and left for another hotel.
Stayed 1 night in Aug 2022
Response from Jon on 19 Aug 2022
Hi, we are sad to see that you are not satisfied with our services. Be assured, we will strive day and night to ensure a comfortable stay in the future. Regards, Jon

2/10 Terrible

Douglas

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022
Response from Ammy on 19 Aug 2022
Hi, Douglas! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep your standards in the future. Regards, Amelia.