"Bad experience with the concierge while checking in.The lady was not pleasant from the beginning i approached the reception. She greeted without a smile. And during the process I ask her if she needs the card for deposit/incidentals. She told me “No am going to charge you for the room” sounding irate.Then i told her to “wait a second, I’ll check my bank and hotel.com if it was charged during pre-booking online”. At that point i saw her look at the other employee and rolled her eyes. I was shocked to get such kind of treatment from a concierge staff for the first time ever in my whole life of traveling. I asked her “ i’d you just rolled your eyes on me? that is not acceptable, is it because am Asian?” She denied with the same unapologetic demeanor. But almost cancelled the booking but just took a deep breath and composed myself.
When we were checking out the same lady was there, no greetings and she was looking down whole time while another staff was taking care of me. It was quick,didn’t even ask for my card. he just hand me a copy of my receipt,0 balance due.
Otherwise, room was spacious and decent we got a scenic view. The free breakfast was not bad and yet another “unhappy staff”. she did not reply back when i greeted her good morning 2 days in a row.
I am frequent traveler, know myself perfectly well as a sweet and bubbly person, always courteous and a pleasant guest to staff and everyone else thus so disappointed to experience such a bad customer service."