BBQ/picnic Area

Reviews of Quality Inn and Suites Garden of the Gods

2.5 out of 5
Quality Inn and Suites Garden of the Gods
555 W Garden Of Gods Rd, Colorado Springs, CO

Reviews

8.2

Very good

Rating 10 - Excellent. 456 out of 1005 reviews" "
Rating 8 - Good. 295 out of 1005 reviews" "
Rating 6 - Okay. 130 out of 1005 reviews" "
Rating 4 - Poor. 61 out of 1005 reviews" "
Rating 2 - Terrible. 63 out of 1005 reviews" "

8.0/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Robbe

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Apr 2024
Response from FOM on 18 Apr 2024
Thank you for taking the time to review us! Hope to see you next time.

8/10 Good

Dusty

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast! Staff was friendly.
Stayed 1 night in Apr 2024
Response from FOM on 17 Apr 2024
Thanks for the review! We hope to see you again in the future.

8/10 Good

Sidney, Nathrop

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Hotel was very clean. Several places to eat close by. Easy to find just off of I-25
Stayed 1 night in Apr 2024
Response from FOM on 17 Apr 2024
We’re grateful that you took the time to leave us a review. Thanks a lot!

6/10 Okay

Brenda

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
States continental breakfast however 3 day out of 5 days I stayed served bread no protein
Stayed 6 nights in Mar 2024
Response from Jennifer on 10 Apr 2024
Brenda,Thank you for taking the time to leave us feedback. A continental breakfast, as defined by Google, typically consists of pastries, baked goods, fruits, toast, and coffee. While we do provide eggs and sausage most days we provide a continental breakfast on Mondays and Tuesdays. Thank you for staying with us.

8/10 Good

Marie, Cortez

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
thank you
Stayed 1 night in Feb 2024
Response from Jennifer on 12 Apr 2024
Thank you for staying with us!

10/10 Excellent

JAMES

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value for a quick stay over in the Colorado Springs area
Stayed 1 night in Apr 2024
Response from Jennifer on 12 Apr 2024
Thank you for staying with us! We hope to see you again soon!

2/10 Terrible

Gavin

Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
The carpet in the rooms were extremely dirty! I asked for another room and they moved us to a room that the carpet was more dirty than the room we left. The carpet in these rooms should be removed I asked for replaced with tile so the maid can mop the floors. I asked for a discount but I have to ask you for our discount or refund. Please respond to our request for a refund. Thank you. I reported the dirty carpet to the front desk this morning at checkout but he said I couldn’t get a discount because I booked through you. So please honor our request for a discount or a refund. But if your property is going to advertise for these hotels then they sh e up to standard and be clean. Thank you!
Stayed 1 night in Apr 2024
Response from Jennifer on 4 Apr 2024
Thank you for sharing your feedback with us. Unfortunately we do need to be notified prior to check out so that we are able to resolve the issue. Please do not hesitate to contact our guest service agents for assistance.

10/10 Excellent

mike

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was all good !
Stayed 3 nights in Mar 2024
Response from Jennifer on 12 Apr 2024
Thank you for staying with us!

10/10 Excellent

Penny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean and located next to the freeway making it easy to access and travel to nearby tourist sites within the vicinity.
Stayed 3 nights in Mar 2024
Response from Jennifer on 12 Apr 2024
Thank you for staying with us! We hope to see you again soon!

10/10 Excellent

Karina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So nice!
Stayed 4 nights in Mar 2024
Response from Jennifer on 12 Apr 2024
Thank you for staying with us!

8/10 Good

Lisa

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the suite we stayed in, the breakfast, cleanliness. Did not like the sofa bed, very uncomfortable
Stayed 3 nights in Mar 2024
Response from Jennifer on 12 Apr 2024
Thank you for staying with us! I'm sorry the sofa bed wasn't as comfortable as we would prefer. We've found that it's typically a better option for younger children.

6/10 Okay

Stephanie

It wasn’t the cleanest. Requested a suite with 3 beds and got a pull out couch. Wasn’t told it was a pullout. Very uncomfortable. Parking lot was trash and damaged!
Stayed 2 nights in Mar 2024
Response from Jennifer on 12 Apr 2024
I'm sorry to hear your experience did not meet your expectations. Our rooms only have a maximum of 2 beds and a pull out couch. I will share your feedback with the appropriate departments as we all work hard to provide a great experience for our guests. We hope that you will give us another opportunity the next time you're in the area.

10/10 Excellent

Eduardo, Spring Branch

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from FOM on 29 Mar 2024
Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again. So, please consider us again on your next trip!

8/10 Good

Charis

Liked: Cleanliness, staff & service, property conditions & facilities
Comfy beds, clean rooms and quiet. Couldn’t ask for more!
Stayed 3 nights in Mar 2024
Response from Jennifer on 12 Apr 2024
Thank you for staying with us!

10/10 Excellent

Shirley

Travelled with partner
Liked: Cleanliness, staff & service
Rooms were clean. Some things were quite old. Chair in our room was very dirty. Breakfast was excellent.
Stayed 1 night in Mar 2024
Response from Jennifer on 12 Apr 2024
Thank you for staying with us!

10/10 Excellent

Steven

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean affordable room. Close to three restaurants. Free continental breakfast.
Stayed 1 night in Mar 2024
Response from Jennifer on 12 Apr 2024
Thank you for staying with us!

6/10 Okay

Linda

Stayed 2 nights in Mar 2024
Response from Jennifer on 12 Apr 2024
I'm sorry to hear your stay was not more enjoyable. Please reach out to us if there's anything we can do.

8/10 Good

Ben

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2024
Response from Liz on 14 Mar 2024
Thank you for taking the time to rate our hotel. We hope you enjoyed your stay and will be back to see us again!

8/10 Good

Danette

Disliked: Cleanliness, property conditions & facilities
The bed in my room and pillows were comfy. The shower had missing pieces in the tile. The lobby felt like a cheap motel, the dining area wasn't large enough for the guests wanting to eat, the food was not cooked well, the serving layout was poor at best, and the door opening to the outside kept the area and the food cold, the juice tasted watered down. Pot holes in the parking area
Stayed 1 night in Mar 2024
Response from Liz on 14 Mar 2024
Thank you for reviewing our property. We are sorry to hear that you were not pleased with our lobby. Unfortunately the building was originally built in 1985 and is shaped like an octagon. Many updates have been made since then including having the carpet replaced just one month ago. Short of tearing the building down, we have no ability to change our lobby layout. Our breakfast offerings are served in a steam table which is checked every hour and kept to temperature, hot food items are also temperature checked before being served. We recently had our lot striped and it was also resurfaced just 2 years ago. We have no existing potholes although there are some in the Village Inn parking lot next door. We have reached out to them regarding your concerns and we hope this will give them an extra push to remedy this. Thank you for sharing with us, we will continue to strive to improve.

10/10 Excellent

Carol, Montrose

Business traveller, Travelled with partner
Liked: Amenities
Very nice hotel!
Stayed 1 night in Mar 2024
Response from Liz on 14 Mar 2024
Thank you for your high rating! We'd love to have you stay with us again.

10/10 Excellent

Peggy

Liked: Cleanliness, staff & service, property conditions & facilities
was great
Stayed 2 nights in Mar 2024
Response from Liz on 14 Mar 2024
Thank you for your fantastic review, we appreciate your business. Hope to see you next time you are in the area.

8/10 Good

Pamela, LaFayette

Liked: Cleanliness, staff & service, property conditions & facilities
Good night sleep. Construction going on
Stayed 1 night in Mar 2024
Response from FOM on 10 Mar 2024
We are glad you had a good night sleep. Thank you for your score. Sorry we are close to some construction, but we will have another great restaurant next time you come through.

8/10 Good

Melinda

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The hotel is very dated. The room was clean but dated. The staff was excellent.
Stayed 1 night in Feb 2024
Response from FOM on 6 Mar 2024
We appreciate your choice to stay with us and for sharing your thoughts through a 4/5 rating. Your feedback is important to us, and we're glad you had a good experience. If there are specific areas where you feel we could enhance your stay in the future, we'd love to hear your insights. We hope to have the pleasure of welcoming you back for a 5-star experience.

8/10 Good

Donna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from FOM on 6 Mar 2024
Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again. So, please consider us again on your next trip!

8/10 Good

Connie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from FOM on 6 Mar 2024
Thank you for your ratings. We are delighted to know that you enjoyed your stay with us and we hope to serve you soon. If there’s anything else we can do to make your next stay better, please don’t hesitate to reach out!

8/10 Good

Jeremy

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
It was pretty decent. Good breakfast.
Stayed 6 nights in Feb 2024
Response from FOM on 6 Mar 2024
Thank you for your recent stay and for rating us at 4/5. Your experience matters, and we're pleased that you found your stay enjoyable. We're committed to continuous improvement, and your feedback helps us immensely. If there's anything you'd like us to focus on for a future visit, please don't hesitate to let us know. Looking forward to serving you even better next time.

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service was excellent.
Stayed 1 night in Feb 2024
Response from FOM on 5 Mar 2024
Thank you for your feedback. I'm glad to hear that we did a good job. See you next time you come to town.

10/10 Excellent

Grace M

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were great at the check-in desk. Loud neighbors in a room near mine disrupted my stay a bit, but that's not the staff's/hotel's fault. Continental breakfast was much appreciated & the coffee was unexpectedly good!
Response from FOM on 5 Mar 2024
We are happy that the coffee was good. We do apologize for your neighbors, next time give the front desk a call & we can definitely work to make it more relaxing stay. See you next time.

10/10 Excellent

Dayne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from FOM on 6 Mar 2024
Thank you so much for your 5-star ratings! We will share this with the rest of the team to let them know to keep up the amazing work!

10/10 Excellent

Gina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome staff
Stayed 4 nights in Feb 2024
Response from FOM on 5 Mar 2024
Thank you for your response. We are happy that we could make your stay with us awesome.

6/10 Okay

Jenny

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There were a lot of shady people in the area. Will not be staying here again
Stayed 2 nights in Dec 2023
Response from FOM on 6 Mar 2024
Thank you for taking the time to review our property. We pride ourselves in providing comfort and safety. We offer onsite security for your peace of mind. Unfortunately, we are not responsible for the surrounding areas and maintain that this is a pleasant location with quick access to many local tourist attractions. Should you have any issues with our guestrooms or amenities please feel free to reach out us directly. We hope you have a pleasant stay in the future.

10/10 Excellent

Elzbieta

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for short, pleasant getaway
Stayed 1 night in Feb 2024
Response from FOM on 10 Mar 2024
Hello Elzbieta, thank you for the kind words. We’re delighted that we could make your stay here worthwhile. Hoping that we see you again soon.

10/10 Excellent

Carson

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from FOM on 10 Mar 2024
Thank you for the five stars Carson. Those stars make our day brighter, and we’re always delighted to serve happy customers like you.

10/10 Excellent

Art

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice.
Stayed 1 night in Feb 2024
Response from FOM on 10 Mar 2024
Hi Art, you just made our day. We hope that you keep having the same experience with us.

10/10 Excellent

Nancy

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
We had a pet friendly room on the first floor near an exit.. very convenient. The room was in excellent condition, appeared to be newly painted and very clean. We would stay there again.
Stayed 4 nights in Feb 2024
Response from FOM on 6 Mar 2024
Thank you for your response. We are happy to hear that you enjoyed your stay. We will see you next time you are here.

8/10 Good

carlotta

Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was responsive and friendly
Stayed 1 night in Feb 2024
Response from FOM on 10 Mar 2024
Hello Carlotta, thank you for the rating. We’ll do an even better job next time around and earn those five stars.

10/10 Excellent

Ronald, Edmonton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice quiet place, other than the barking dog in one of the rooms. Good location, nice rooms & amenities.
Stayed 1 night in Feb 2024
Response from Liz on 14 Mar 2024
Thank you for reviewing our property. I am sorry to hear that a pet was keeping you up. Please feel free to call our front desk to report excessive noise. We can always contact the owner to remedy this for us. We are very grateful for your patience.

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
None
Stayed 1 night in Feb 2024
Response from FOM on 29 Mar 2024
Thank you for taking the time to rate our hotel with 5 stars! We're thrilled to hear that you enjoyed your stay with us and that we met your expectations. We strive to provide exceptional service and amenities to all of our guests, and we're delighted that we could do so for you. We appreciate your feedback and hope to have the opportunity to welcome you back in the future for another outstanding stay!

6/10 Okay

Jennifer

Travelled with partner
Great location, decent price... Full of workers lingering...
Stayed 1 night in Jan 2024

8/10 Good

Beth

Liked: Amenities
The lobby was nice and access to room was fine. Bed was comfortable. The only reason I deducted 1 star was because the curtain in the room had a light leak and the room faced the parking lot. I tried to move furniture to keep curtain closed. And the tile in the shower could have been cleaned better. I did not use any amenities.
Stayed 1 night in Jan 2024
Response from Liz on 14 Mar 2024
Thank you for sharing your concerns. I will make sure to forward this along to their corresponding departments. We strive to provide only the best, we are sorry we missed the mark on this occasion.

8/10 Good

Robert

Business traveller
Liked: Staff & service
TV remote was absolutely filthy. I was reluctant to use it.
Stayed 1 night in Jan 2024

6/10 Okay

Dustin

Business traveller
Not bad for the price
Stayed 2 nights in Jan 2024

10/10 Excellent

Marie

Travelled with family, Travelled with pets
Liked: Staff & service, amenities, property conditions & facilities
I really just enjoyed the location of the property. It was very easy to access and the parking was very nice. I suppose they are remodeling so it was a bit loud at times. One night there was a couple fighting and screaming at 1am in morning but overall it was nice
Stayed 8 nights in Jan 2024
Response from Liz on 14 Mar 2024
Thank you for review. Our property updates have been completed. We are sorry that you were affected by our construction, we tried our best to mitigate the noise. I know this was not possible at times, but please accept our sincerest apologies. Please report excessive noise to the desk, we have On Site security patrol.

4/10 Poor

Lisa

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 3 nights in Jan 2024

8/10 Good

William

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Brad

Liked: Amenities

10/10 Excellent

Nichole, Eads

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked that the suites were available and spacious, fit our family of 6 perfectly. Lorraine was pur check in clerk, and she was amazing. Made us feel very comfortable right from the start. Really appreciate her for being her and doing a job well done. She clearly takes pride in serving guests.
Stayed 1 night in Jan 2024

10/10 Excellent

Brent

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Deal Around, Right Off the 25
Stayed 6 nights in Jan 2024

10/10 Excellent

Cassandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfy bed, clean room and bathroom.
Stayed 1 night in Jan 2024

10/10 Excellent

Mark

Stayed 1 night in Jan 2024
Response from FOM on 29 Mar 2024
Where words fall short, ratings do the job! Thank you for such gracious ratings! We're happy to learn that we have succeeded in providing a great guest experience at our hotel. But the plan is to keep getting better and better, and we hope to cherish clients like you by earning your business again and again!