Indoor pool, outdoor pool, open 8:00 AM to 10:00 PM, pool umbrellas
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Reviews of Alta Hotel

3.5 out of 5
Alta Hotel
2886 S Circle Dr, Colorado Springs, CO

Reviews

7.0

Good

Rating 10 - Excellent. 288 out of 1000 reviews" "
Rating 8 - Good. 272 out of 1000 reviews" "
Rating 6 - Okay. 169 out of 1000 reviews" "
Rating 4 - Poor. 139 out of 1000 reviews" "
Rating 2 - Terrible. 132 out of 1000 reviews" "

7.2/10

Cleanliness

7.6/10

Staff & service

6.6/10

Amenities

6.8/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

10/10 Excellent

Iris, Waco

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful clean an nice staff

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Yuck
It was absolutely horrible..do not stay if you don't have to.
Stayed 2 nights in Oct 2022

10/10 Excellent

Gianni

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pretty decent stay, climate control in the rooms were fantastic and the staff were great
Stayed 4 nights in Oct 2022

2/10 Terrible

Austin S

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Good old Fashioned Customer Courtesy won’t Kill
I would recommend notifying Hotels.com about the hotel limited accommodations and the fact that the facility is permanently closing for business on Sunday! This way we share the courtesy of avoiding booked stays with customer high expectations and dissatisfaction and disappointment when the customer shows up to check in. Shame on the owners and stakeholders of this business and hope you all do better in your next endeavors.
Stayed 1 night in Oct 2022

4/10 Poor

Valencia

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2022
Response from CJ, Front Office Manager on 14 Oct 2022
Hello Valencia,Thank you for taking the time to share feedback on your recent stay with us, we are sorry to hear that we did not meet all of your expectations with your stay. Our staff will be reviewing the issues that were encountered during your stay for follow up as the experience you had was not standard for our location. We do however appreciate your patience as we are in a transition period and working diligently to ensure our guest’s stays are satisfactory. We do hope to see you again in the future, have a great day!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022
Response from CJ, Front Office Manager on 14 Oct 2022
Hello,Thank you for taking your time to share feedback on your recent stay with us, we are happy to hear that you enjoyed your time with us. Also, we appreciate your patience with us as we work through this transition period. We hope to see you again in the future, have a great day!

4/10 Poor

Mervin

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
it was horrible, i felt like i was stuck in the 80's old carpet old furniture, warm cofee, to boot there was a fly that if could not get ride of for 4 days buzzing around my head at night
Stayed 4 nights in Oct 2022
Response from CJ, Front Office Manager on 14 Oct 2022
Hello Mervin,Thank you for taking the time to share feedback on your recent stay with us, we are sorry to hear that we did not meet all of your expectations with your stay. Our staff will be reviewing the issues that were encountered during your stay for follow up as the experience you had was not standard for our location. We do however appreciate your patience as we are in a transition period and working diligently to ensure our guest’s stays are satisfactory. We do hope to see you again in the future, have a great day!

8/10 Good

James

Travelled with partner
Employees had children with them while on the clock other employees had boyfriends there while on the clock. So it was distracting employees when customers needed help. But once they noticed they were willing and able to help floors throughout the hallway were dirty, not vacuumed, or trash picked up. side doors not working properly when using your card to enter. When asked what section ABC or D there are no signs stating what area is ABC or D so on and so forth. I believe it would be better effective. If such things were put into place so we could properly give information I want area was needed to be fixed.
Stayed 8 nights in Sep 2022
Response from CJ, Front Office Manager on 14 Oct 2022
Hello Jams,Thank you for taking the time to share feedback on your recent stay with us, we are sorry to hear that we did not meet all of your expectations with your stay. Our staff will be reviewing the issues that were encountered during your stay for follow up as the experience you had was not standard for our location. We do however appreciate your patience as we are in a transition period and working diligently to ensure our guest’s stays are satisfactory. We do hope to see you again in the future, have a great day!

6/10 Okay

Gary

Disliked: Cleanliness, staff & service
The room was clean, but the AC didn’t cool the room. Hallways looked like the hadn’t been vacuumed in days. Sketchy people hanging around the front of the hotel.
Stayed 1 night in Oct 2022
Response from CJ, Front Office Manager on 12 Oct 2022
Hello Gary,Thank you for taking the time to share feedback on your recent stay with us, we are sorry to hear that we did not meet all of your expectations with your stay. Our staff will be reviewing the issues that were encountered during your stay for follow up as the experience you had was not standard for our location. We do however appreciate your patience as we are in a transition period and working diligently to ensure our guest’s stays are satisfactory. We do hope to see you again in the future, have a great day!

8/10 Good

sharon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Colorado trip
It was a very nice hotel. Very quiet. Clean. The staff were nice. We had to wait for our room to be cleaned after the check in time of 3:00. Our room heating/cooling wasn't working properly.
Stayed 3 nights in Oct 2022
Response from CJ, Front Office Manager on 12 Oct 2022
Hello sharon,Thank you for taking your time to share feedback on your recent stay with us, we are happy to hear that you enjoyed your time with us. Also, we appreciate your patience with us as we work through this transition period. We hope to see you again in the future, have a great day!

2/10 Terrible

Cathy Ann

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was nothing to like. Service was horrible IF you found anyone. Room wasn’t dirty but there where like 1 set of towels and when I went down to ask for more, they said that there wasn’t any and they would bring some up, but never did. The construction was insane, tarps, plastic, paint, dirt, access to anything was close to none. Elevator, some halls, and the room was pretty much it. The website should have at least warned people so they could decide if they could overlook the mess or chose to stay elsewhere. The hotel seems like it is going to be amazing, but they have a long way to go.
Stayed 2 nights in Oct 2022
Response from CJ, Front Office Manager on 12 Oct 2022
Hello Cathy,Thank you for taking the time to share feedback on your recent stay with us, we are sorry to hear that we did not meet all of your expectations with your stay. Our staff will be reviewing the issues that were encountered during your stay for follow up as the experience you had was not standard for our location. We do however appreciate your patience as we are in a transition period and working diligently to ensure our guest’s stays are satisfactory. We do hope to see you again in the future, have a great day!

2/10 Terrible

Larry

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
See my other review!
Stayed 2 nights in Oct 2022
Response from CJ, Front Office Manager on 14 Oct 2022
Hello Lary,Thank you for taking the time to share feedback on your recent stay with us, we are sorry to hear that we did not meet all of your expectations with your stay. Our staff will be reviewing the issues that were encountered during your stay for follow up as the experience you had was not standard for our location. We do however appreciate your patience as we are in a transition period and working diligently to ensure our guest’s stays are satisfactory. We do hope to see you again in the future, have a great day!

2/10 Terrible

Larry

Travelled with family
Disliked: Amenities, property conditions & facilities
They were closing in 9 days and didn,t tell us til we got there. No bar, no resturant . Many rooms were ocupied by low -income housing . Very Disapointed. Staff was pleasant but couldn't do anything about.
Stayed 2 nights in Oct 2022
Response from CJ, Front Office Manager on 12 Oct 2022
Hello Larry,Thank you for taking the time to share feedback on your recent stay with us, we are sorry to hear that we did not meet all of your expectations with your stay. Our staff will be reviewing the issues that were encountered during your stay for follow up as the experience you had was not standard for our location. We do however appreciate your patience as we are in a transition period and working diligently to ensure our guest’s stays are satisfactory. We do hope to see you again in the future, have a great day!

6/10 Okay

Phuong, Happy Valley

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
It’s a very unpleasant to walk on the hallway to see trash and dirty floors. The bed is old and sloppy. The area isn’t walkable, friendly or safety to do so. However, the room is big and quite. Friendly staff at the front desk.
Stayed 3 nights in Oct 2022
Response from CJ, Front Office Manager on 7 Oct 2022
Hello Phuong,Thank you for taking the time to share feedback on your recent stay with us, we are sorry to hear that we did not meet all of your expectations with your stay. Our staff will be reviewing the issues that were encountered during your stay for follow up as the experience you had was not standard for our location. We do however appreciate your patience as we are in a transition period and working diligently to ensure our guest’s stays are satisfactory. We do hope to see you again in the future, have a great day!

2/10 Terrible

Kristina

Travelled with family, Travelled with family and small children, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The whole point of this hotel was for the pools and play place but they were closed and would not let us get a refund and stay somewhere else
Stayed 2 nights in Sep 2022
Response from CJ, Front Office Manager on 4 Oct 2022
Hello Kristina,Thank you for taking the time to share feedback on your recent stay with us, we are sorry to hear thatwe did not meet all of your expectations with your stay. Our staff will be reviewing the issues that wereencountered during your stay for follow up as the experience you had was not standard for our location.We do however appreciate your patience as we are in a transition period and working diligently toensure our guest’s stays are satisfactory. We do hope to see you again in the future, have a great day!

8/10 Good

Karl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall great, but with a few flaws
Good: Surprisingly large bedroom and bathroom. Nice comfy bed. Clean sheets and towels. The location is convenient to a highway and gas station. We got an excellent deal from Hotels.com. Bad: The shower was weak. The bed didn't have a blanket, only sheets and a thin coverlet. The air conditioner was loud (although it wasn't grinding, clanking, or thumping.) There are no restaurants nearby, just a Circle K.
Stayed 1 night in Sep 2022
Response from CJ, Front Office Manager on 2 Oct 2022
Hello Karl,Thank you for taking your time to share feedback on your recent stay with us, we are happy to hear that you enjoyed your time with us. Also, we appreciate your patience with us as we work through this transition period. We hope to see you again in the future, have a great day!

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great option at a low price
Amazing, an affordable hotel where nothing is dirty, dingy, or worn out! I'll definitely stay here again.
Stayed 1 night in Sep 2022
Response from CJ, Front Office Manager on 28 Sept 2022
Hello,Thank you for taking your time to share feedback on your recent stay with us, we are happy to hear thatyou enjoyed your time with us. Also we appreciate your patience with us as we work through thistransition period. We hope to see you again in the future, have a great day!

4/10 Poor

Michael, Syracuse

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room in very bad shape, dirty and hot tap on sink didn’t work. AC and smoked in. The property didn’t seem safe, so once we got in our room, we hunkered down and didn’t go out. We checked online for another hotel, willing to give up what we paid at Alta Hotel, but no availability anywhere. Everyone consider this a warning.
Stayed 1 night in Sep 2022
Response from CJ, Front Office Manager on 27 Sept 2022
Hello Michael,Thank you for taking the time to share feedback on your recent stay with us, we are sorry to hear that we did not meet all of your expectations with your stay. Our staff will be reviewing the issues that were encountered during your stay for follow up as the experience you had was not standard for our location. We do however appreciate your patience as we are in a transition period and working diligently to ensure our guest’s stays are satisfactory. We do hope to see you again in the future, have a great day!

10/10 Excellent

Michael

Liked: Staff & service
Stayed 1 night in Sep 2022
Response from CJ, Front Office Manager on 22 Sept 2022
Hello Michael,Thank you for taking your time to share feedback on your recent stay with us, we are happy to hear that you enjoyed your time with us. Also we appreciate your patience with us as we work through this transition period. We hope to see you again in the future, have a great day!

4/10 Poor

Thomas

Disliked: Cleanliness, staff & service, property conditions & facilities
Carpet was horribly dirty
Stayed 1 night in Sep 2022
Response from CJ, Front Office Manager on 21 Sept 2022
Hello Thomas,Thank you for taking the time to share feedback on your recent stay with us, we are sorry to hear that we did not meet all of your expectations with your stay. Our staff will be reviewing the issues that were encountered during your stay for follow up as the experience you had was not standard for our location. We do however appreciate your patience as we are in a transition period and working diligently to ensure our guest’s stays are satisfactory. We do hope to see you again in the future, have a great day!

4/10 Poor

Rebecca

Disliked: Cleanliness, property conditions & facilities, room comfort
Our room spelt like someone died in it. We had to go buy our own febreeze. The pools are not open, the bar is not open. Nothing online that they offered was open. It is also a place that people can live at and the people we did see scared me.....
Stayed 3 nights in Sep 2022

2/10 Terrible

Kristy, Eaton

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
ABSOLUTE WORST PLACE TO STAY! Save your money, your time, your health, your sanity-DON'T STAY HERE IN THEIR 'MOTEL' which is closing by the way, or RENT FROM THEM! Pictures are deceiving. NASTY place, no working A/C, no ice machines. Our vacation with my 3 year old was ruined by this place & their staff. Worst experience ever. Beware!
Stayed 2 nights in Sep 2022
Response from CJ, Front Office Manager on 14 Sept 2022
Hello Kristy,Thank you for taking the time to share feedback on your recent stay with us, we are sorry to hear that we did not meet all of your expectations with your stay. Our staff will be reviewing the issues that were encountered during your stay for follow up as the experience you had was not standard for our location. We do however appreciate your patience as we are in a transition period and working diligently to ensure our guest’s stays are satisfactory. We do hope to see you again in the future, have a great day!

4/10 Poor

Kristen

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room AC did not work. Shower drain was not draining. Carpet smelled like cigarette smoke. Took forever and multiple phone calls to get towels
Stayed 3 nights in Sep 2022
Response from CJ, Front Office Manager on 14 Sept 2022
Hello Kristen,Thank you for taking the time to share feedback on your recent stay with us, we are sorry to hear thatwe did not meet all of your expectations with your stay. Our staff will be reviewing the issues that wereencountered during your stay for follow up as the experience you had was not standard for our location.We do however appreciate your patience as we are in a transition period and working diligently toensure our guest’s stays are satisfactory. We do hope to see you again in the future, have a great day!

10/10 Excellent

stacy, Newton

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a great stay. Can’t wait to see it after the remodel is finished. Will be back
Stayed 1 night in Sep 2022
Response from CJ, Front Office Manager on 14 Sept 2022
Hello Stacy,Thank you for taking your time to share feedback on your recent stay with us, we are happy to hear thatyou enjoyed your time with us. Also we appreciate your patience with us as we work through thistransition period. We hope to see you again in the future, have a great day!

8/10 Good

Lynnette

Travelled with family
Liked: Cleanliness
Property in process of being remodeled. No maid service during our stay.
Stayed 3 nights in Sep 2022
Response from CJ, Front Office Manager on 14 Sept 2022
Hello Lynnette,Thank you for taking your time to share feedback on your recent stay with us, we are happy to hear thatyou enjoyed your time with us. Also we appreciate your patience with us as we work through thistransition period. We hope to see you again in the future, have a great day!

2/10 Terrible

Vanessa

Travelled with family
Disliked: Staff & service
The staff asked me if I wanted to look for another hotel as an option to them not having the room available that I booked. I probably should have.
Stayed 1 night in Sep 2022

8/10 Good

Remington

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome place!
Clean! Great Service! Great facilities and great prices. I do wish the laundry was working though!
Stayed 2 nights in Sep 2022
Response from CJ, Front Office Manager on 10 Sept 2022
Hello Remington,Thank you for taking your time to share feedback on your recent stay with us, we are happy to hear that you enjoyed your time with us. Also we appreciate your patience with us as we work through this transition period. We hope to see you again in the future, have a great day!

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, room comfort
Not the best but not bad.
Stayed there as it’s close to my job. My partner had a very hard time sleeping as well as myself due to the loudness of others. Lots of homeless nearby. No vending machines and the little gift shop was never open. We had to walk to the gas station for snacks. Overall wasn’t bad, but probably wouldn’t stay here again
Stayed 3 nights in Aug 2022
Response from CJ, Front Office Manager on 10 Sept 2022
Hello,Thank you for taking your time to share feedback on your recent stay with us, we are happy to hear that you enjoyed your time with us. Also we appreciate your patience with us as we work through this transition period. We hope to see you again in the future, have a great day!

6/10 Okay

Andrew

Travelled with family
Liked: Cleanliness, staff & service, room comfort
the hotel restaurant, lounge, indoor pool were all under construction, so no food on site as advertised. Air conditioner in our room did not cool room down at all during the day.
Stayed 3 nights in Sep 2022
Response from CJ, Front Office Manager on 7 Sept 2022
Hello Andrew,Thank you for taking the time to share feedback on your recent stay with us, we are sorry to hear that we did not meet all of your expectations with your stay. Our staff will be reviewing the issues that were encountered during your stay for follow up as the experience you had was not standard for our location. We do however appreciate your patience as we are in a transition period and working diligently to ensure our guest’s stays are satisfactory. We do hope to see you again in the future, have a great day!

6/10 Okay

Tamaralyn

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Long hallways to room. Luggage carts no air in tires. Be mindfull of decending / ascending hallways.
Stayed 1 night in Sep 2022
Response from CJ, Front Office Manager on 10 Sept 2022
Hello Tamaralyn,Thank you for taking your time to share feedback on your recent stay with us, we are happy to hear that you enjoyed your time with us. Also we appreciate your patience with us as we work through this transition period. We hope to see you again in the future, have a great day!

6/10 Okay

antonia

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
It does not look like the pictures. Ice machines did not work. Room looked like blood on the curtains. The lobby was the nicest part of the hotel. One person checking me in just left and went somewhere, leaving me at the front desk and all the people behind me. Luckily a nicer more tentative person came to help after 5 mins. The surroundings are kinda questionable.
Stayed 1 night in Sep 2022
Response from CJ, Front Office Manager on 7 Sept 2022
Hello antonia,Thank you for taking the time to share feedback on your recent stay with us, we are sorry to hear that we did not meet all of your expectations with your stay. Our staff will be reviewing the issues that were encountered during your stay for follow up as the experience you had was not standard for our location. We do however appreciate your patience as we are in a transition period and working diligently to ensure our guest’s stays are satisfactory. We do hope to see you again in the future, have a great day!

2/10 Terrible

Steven, Bella Vista

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is a one star at best. It was dirty and it was under construction. The staff seemed bothered by request. No cleaning staff in our room. Horrible part of town and in door pool was broke. Do not believe the pictures.
Stayed 3 nights in Sep 2022
Response from CJ, Front Office Manager on 7 Sept 2022
Hello Steven,Thank you for taking the time to share feedback on your recent stay with us, we are sorry to hear that we did not meet all of your expectations with your stay. Our staff will be reviewing the issues that were encountered during your stay for follow up as the experience you had was not standard for our location. We do however appreciate your patience as we are in a transition period and working diligently to ensure our guest’s stays are satisfactory. We do hope to see you again in the future, have a great day!

8/10 Good

Kayla

Travelled with family
Liked: Staff & service, room comfort
When we arrived our rooms AC was frozen. Had no other rooms to transfer to. Was offered a fan. The room could of used better cleaning.
Stayed 2 nights in Sep 2022
Response from CJ, Front Office Manager on 6 Sept 2022
Hello Kayla,Thank you for taking the time to share feedback on your recent stay with us, we are sorry to hear thatwe did not meet all of your expectations with your stay. Our staff will be reviewing the issues that wereencountered during your stay for follow up as the experience you had was not standard for our location.We do however appreciate your patience as we are in a transition period and working diligently toensure our guest’s stays are satisfactory. We do hope to see you again in the future, have a great day!

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Ok
The AC in our first room did not work but they switched us rooms painlessly. Only problem is the new room was extremely loud. This is not a bad hotel. A lot of it is under construction.
Stayed 1 night in Aug 2022
Response from CJ, Front Office Manager on 4 Sept 2022
Hello,Thank you for taking the time to share feedback on your recent stay with us. We do appreciate your patience as we are in a transition period and working diligently to ensure our guest’s stays are satisfactory. We do hope to see you again in the future, have a great day!

4/10 Poor

Patricia, Brighton

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
The hallway was dirty needed vacuum. The room had s weird smell. The smaller pool was empty. There was no place for breakfast.
Stayed 2 nights in Aug 2022
Response from CJ, Front Office Manager on 2 Sept 2022
Hello Patricia,Thank you for taking the time to share feedback on your recent stay with us, we are sorry to hear that we did not meet all of your expectations with your stay. Our staff will be reviewing the issues that were encountered during your stay for follow up as the experience you had was not standard for our location. We do however appreciate your patience as we are in a transition period and working diligently to ensure our guest’s stays are satisfactory. We do hope to see you again in the future, have a great day!

4/10 Poor

Kamber

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Indoor pool and Jacuzzi was closed, morning breakfast.
Stayed 1 night in Aug 2022
Response from CJ, Front Office Manager on 2 Sept 2022
Hello Kamber,Thank you for taking the time to share feedback on your recent stay with us, we are sorry to hear that we did not meet all of your expectations with your stay. Our staff will be reviewing the issues that were encountered during your stay for follow up as the experience you had was not standard for our location. We do however appreciate your patience as we are in a transition period and working diligently to ensure our guest’s stays are satisfactory. We do hope to see you again in the future, have a great day!

2/10 Terrible

Michael

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Obvious this property was sold and has become run down.. stayed at property last year and it was amazing, wasn’t expecting the exact opposite this year. Will not be returning
Stayed 2 nights in Aug 2022
Response from CJ, Front Office Manager on 2 Sept 2022
Hello Michael,Thank you for taking the time to share feedback on your recent stay with us, we are sorry to hear that we did not meet all of your expectations with your stay. Our staff will be reviewing the issues that were encountered during your stay for follow up as the experience you had was not standard for our location. We do however appreciate your patience as we are in a transition period and working diligently to ensure our guest’s stays are satisfactory. We do hope to see you again in the future, have a great day!

2/10 Terrible

Kim

Stayed 1 night in Aug 2022
Response from CJ, Front Office Manager on 2 Sept 2022
Hello Kim,Thank you for taking the time to share feedback on your recent stay with us, we are sorry to hear that we did not meet all of your expectations with your stay. Our staff will be reviewing the issues that were encountered during your stay for follow up as the experience you had was not standard for our location. We do however appreciate your patience as we are in a transition period and working diligently to ensure our guest’s stays are satisfactory. We do hope to see you again in the future, have a great day!

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Decent but understaffed
Check in was a bit of a hassle because the rooms weren’t ready and since the bar was closed for renovations, there wasn’t much to do but wait and wait. After the rooms were ready check in was a breeze however front desk staff didn’t give us very much info and this hotel is a very confusing maze. Once we got settled, it was nice and comfortable. Loved the enclosed courtyard as we had our dogs with us. Overall I can say I’m satisfied with the stay here.
Stayed 1 night in Aug 2022
Response from CJ, Front Office Manager on 2 Sept 2022
Hello,Thank you for taking your time to share feedback on your recent stay with us, we are happy to hear that you enjoyed your time with us. Also we appreciate your patience with us as we work through this transition period. We hope to see you again in the future, have a great day!

4/10 Poor

Juliana

Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
The indoor pool, restaurant and workout facilities weren’t available and under construction. We asked for queen beds and got full beds. Sheets were stained and ripped. Carpets were covered in leaves. We requested towels and had to wait two hours to get them. Please read the reviews, can’t recommend will never go back.
Stayed 1 night in Aug 2022
Response from CJ, Front Office Manager on 29 Aug 2022
Hello Juliana,Thank you for taking the time to share feedback on your recent stay with us, we are sorry to hear that we did not meet all of your expectations with your stay. Our staff will be reviewing the issues that were encountered during your stay for follow up as the experience you had was not standard for our location. We do however appreciate your patience as we are in a transition period and working diligently to ensure our guest’s stays are satisfactory. We do hope to see you again in the future, have a great day!

10/10 Excellent

Clifford

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable
Overall it was really good. Felt very comfortable from the moment we walked in the door. Service was very fast and all staff were very friendly. One of the outlets in the room did not work properly and the lightbulb in one of the lamps was blown when we got there. The cover panel on the A/C was off when we checked in on Sunday but maintenance came early Monday morning to fix it for us. Everything was great otherwise.
Stayed 6 nights in Aug 2022
Response from CJ, Front Office Manager on 28 Aug 2022
Hello Clifford,Thank you for taking your time to share feedback on your recent stay with us, we are happy to hear that you enjoyed your time with us. Also we appreciate your patience with us as we work through this transition period. We hope to see you again in the future, have a great day!

4/10 Poor

Nicole

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Not the cleanest
The hotel was okay except it was under construction and the indoor pool was closed. No where did it mention that it was closed and under construction. Our room smelled terrible and was not very clean at all. Our ac was not working so I called and they were pretty quick about showing up and fixing it. I was impressed, at how quickly someone was there to fix it. The front desk and maintenance people were professional and nice. But the cleanliness of the hotel was awful.
Stayed 1 night in Aug 2022
Response from CJ, Front Office Manager on 28 Aug 2022
Hello Nicole,Thank you for taking the time to share feedback on your recent stay with us, we are sorry to hear that we did not meet all of your expectations with your stay. Our staff will be reviewing the issues that were encountered during your stay for follow up as the experience you had was not standard for our location. We do however appreciate your patience as we are in a transition period and working diligently to ensure our guest’s stays are satisfactory. We do hope to see you again in the future, have a great day!

6/10 Okay

Brigida

Travelled with family, Business traveller
Disliked: Amenities, property conditions & facilities
The hotel was totally under construction. Inside pool was closed. And restaurant was closed. I purposely payed more for the hotel for the poil and restaurant. No discounts were given with this false advertising on line.
Stayed 4 nights in Aug 2022
Response from CJ, Front Office Manager on 27 Aug 2022
Hello Brigida,Thank you for taking the time to share feedback on your recent stay with us, we are sorry to hear that we did not meet all of your expectations with your stay. Our staff will be reviewing the issues that were encountered during your stay for follow up as the experience you had was not standard for our location. We do however appreciate your patience as we are in a transition period and working diligently to ensure our guest’s stays are satisfactory. We do hope to see you again in the future, have a great day!

2/10 Terrible

Jim

Stayed 1 night in Aug 2022
Response from CJ, Front Office Manager on 27 Aug 2022
Hello Jim,Thank you for taking the time to share feedback on your recent stay with us, we are sorry to hear that we did not meet all of your expectations with your stay. Our staff will be reviewing the issues that were encountered during your stay for follow up as the experience you had was not standard for our location. We do however appreciate your patience as we are in a transition period and working diligently to ensure our guest’s stays are satisfactory. We do hope to see you again in the future, have a great day!

2/10 Terrible

Justin

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I need to get a refund. There was blood on our sheets and bed bugs in our room!
Stayed 2 nights in Aug 2022
Response from CJ, Front Office Manager on 24 Aug 2022
Hello Justin,Upon immediate inspection of your room once you checked out, I found neither blood or any sign of bed bugs. However, since you vacated somewhat immediately, as I stated I will honor the refund. You will need to initiate the process with Expedia.

6/10 Okay

Evelyn

Travelled with family
Liked: Room comfort
Disliked: Cleanliness, staff & service
Poor service
Room check in was slow. Had trouble finding the room. Trash in room had dirty sanitary napkins in trash. Called front desk for over 30 minutes and never got an answer. Went to front desk the next morning about it and left room for the day. Came back around 4 and room was still dirty. Would not recommend staying her. Very poor service.
Stayed 2 nights in Aug 2022
Response from CJ, Front Office Manager on 24 Aug 2022
Hello Evelyn,Thank you for taking the time to share feedback on your recent stay with us, we are sorry to hear that we did not meet all of your expectations with your stay. Our staff will be reviewing the issues that were encountered during your stay for follow up as the experience you had was not standard for our location. We do however appreciate your patience as we are in a transition period and working diligently to ensure our guest’s stays are satisfactory. We do hope to see you again in the future, have a great day!

2/10 Terrible

Kristen

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was NOT advertised realistically at all. The pictures must be from when it was owned by someone else. It is not a typical hotel in that it is also a living hotel and many homeless or transient type people were staying there. It was so DIRTY! Carpets were dirty, there was trash laying around, the furniture in the room was chipped, drooping curtains, old A/C. I left the property after 1 hour. Terrible place to advertise on Expedia.
Stayed 1 night in Aug 2022
Response from CJ, Front Office Manager on 24 Aug 2022
Hello Kristen,Thank you for taking the time to share feedback on your recent stay with us, we are sorry to hear that we did not meet all of your expectations with your stay. Our staff will be reviewing the issues that were encountered during your stay for follow up as the experience you had was not standard for our location. We do however appreciate your patience as we are in a transition period and working diligently to ensure our guest’s stays are satisfactory. We do hope to see you again in the future, have a great day!

8/10 Good

Ken

Liked: Staff & service
transition?
obvious that much construction was in progress. did not know the future for this "Hotel"/apartments
Stayed 1 night in Aug 2022
Response from CJ, Front Office Manager on 22 Aug 2022
Hello Ken,Thank you for taking your time to share feedback on your recent stay with us, we are happy to hear that you enjoyed your time with us. Also we appreciate your patience with us as we work through this transition period. We hope to see you again in the future, have a great day!

2/10 Terrible

Charles

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Not recommended
Definitely wasnt what I was expecting. Rooms were a bit run down and smelled weird. The property isnt really a hotel anymore seemed more like a camp for crackheads and prostitutes. No vending machines, ice machines were broke the majority of the time. All the on site cafes and bars were no longer there. Indoor pool was drained, the outdoor pool was usually over run with crackheads and pros. Wouldnt recommend or ever consider staying here again.
Stayed 5 nights in Aug 2022
Response from CJ, Front Office Manager on 22 Aug 2022
Hello Charles,Thank you for taking the time to share feedback on your recent stay with us, we are sorry to hear that we did not meet all of your expectations with your stay. Our staff will be reviewing the issues that were encountered during your stay for follow up as the experience you had was not standard for our location. We do however appreciate your patience as we are in a transition period and working diligently to ensure our guest’s stays are satisfactory. We do hope to see you again in the future, have a great day!

8/10 Good

Charmain

Travelled with family
Liked: Cleanliness, amenities
They are remolding this location. Can’t wait to see when their finish. I would stay at this location again.
Stayed 3 nights in Aug 2022
Response from CJ, Front Office Manager on 22 Aug 2022
Hello Charmain,Thank you for taking your time to share feedback on your recent stay with us, we are happy to hear that you enjoyed your time with us. Also we appreciate your patience with us as we work through this transition period. We hope to see you again in the future, have a great day!