Ratings based on 331 Verified Reviews

2.6 out of 5
36% of guests recommend
2.7 Room cleanliness
3.1 Service & staff
2.7 Room comfort
2.5 Hotel condition
Expedia Verified Reviews
4 out of 5
for Everyone
by A verified traveller from stlouis

Nice and friendly place.

Posted 02-Jun-2017
Pros: Good location
Cons: Maiden service
Location: Visit family
Close to family members, stores close by can also get to see the area without hassle.
1 out of 5
by A verified traveller from Kansas City

Dodgy and unsafe

Posted 31-May-2017
Wow, I'd never have guessed this place was that bad from the pictures. My room had broken furniture. I could see daylight between the door and door jam. Ever present, loitering people looking as if they hadn't showered in weeks skulked nearby. Oi! I check in but then took my family and found a different hotel. I didn't want to see what this place would look like after dark. I'm not a squeamish person. I've traveled in the third world. I'd been held at gun point. But I wouldn't stay at this place. That's saying something.
2 out of 5
by A verified traveller

Sketchy hotel, you get what you pay for

Posted 21-May-2017
Pros: I enjoyed having a microwave and refrigerator.
Cons: Check in time, cleanliness,
Location: It's pretty close to Garden of the Gods and Seven Falls. It's a great area for a nature lover like me.
As a single girl traveling alone, I did not feel safe there. The room was right next to the road and between that and the other people staying there who slammed doors and hung out in the hallway, it was very loud and hard for me to sleep. The towels were stained and the overall cleanliness wasn't great. The day I left, I tried to check out as soon as the office was supposed to open so that I could get to my flight but they didn't open till almost a half hour later than their posted sign. The price was really good but you definitely get what you pay for.
1 out of 5
by A verified traveller

Posted 19-May-2017
dirty rooms they made me wait for more than hour for check in or asked to check for somewhere else very bluntly one stove not working they knew that toilet bowl is choked, their house keeping guy told me. they still allotted that room to me after making me wait for more than an hour
1 out of 5
by A verified traveller from Colorado springs Colorado

It was the worst stay I ever stay at that hotrl

Posted 10-May-2017
They kept changing my lock on the door Rach day even dope they knew I pay they did it four times in seven days their that was very bad playing games and the house keeping you have to pay them to clean your room that they job.
1 out of 5
by A verified traveller from colorado springs corland studio

Bad business bad service just a bad place to stay

Posted 03-May-2017
Look out of my room three time in 6 days because they computer said I own them but I pay already and did not get my room clean because the house keeping said you leaving tomorrow not I told her I been here 5 days already without my room being clean so she reply it do not make sense to clean your room if you are leaving tomorrow and left the floor I was so mad I had to clear my mind after that.
1 out of 5
by A verified traveller from Knoxville, TN

Disastrous Stay, What A Dump

Posted 21-Mar-2017
Cons: Tear it down and start over.
From the moment I pulled in to the Crossland, I knew it was going to be trouble. The place was in such poor condition I had to cut my visit short and move to another hotel. The issues were many, from the overall filthy condition of the grounds and rooms, to the unsettling feeling that you are just not safe while staying there. Forget wifi, if you need to actually conduct any business from your room you are out of luck, they just could not figure out how to get it working. Forget your fellow tenants, they gave the impression they were just waiting for an opportunity to mug you. People staying up late having loud shouting matches in the parking lot well after midnight, and a police cruiser staking out the parking lot during the day. It was unbelievable, never ever consider staying at this place.
3 out of 5
by A verified traveller from AZ

This place shouldn't be on the list of Hotels.

Posted 19-Mar-2017 on Orbitz
Pros: Nothing really. I choose them because where close to address where I was visiting. The towels were clean and white blankets also.
Cons: They need a new maid who do the job right, to clean the bathroom and the floor the right way. And need badly new covers for beds. Those are damage.
First room they gave me smelled of cigarette, I had to asked them to change it they did it. But the floor smelled pee I had to go to the lobby to asked for bottle of cleaning products and rags or towels to clean the floor myself and mop the entire room. Bed covers were filthy, they had a hole from cigarette. Microwave was dirty from last person, no one came to clean it. Door of cabinet was broken almost felt on my head, I also told them, didn't get fixed on my last three days. Floors on hallways, stairs and elevator were really dirty. This is more like an apartments than a hotel room, it shouldn't be recommend as a Hotel. Not room service at all, no one came to clean in the four days. I'm really disappointed at Orbitz for had this place Crossland as a Hotel. This is for people who don't have where to leave and they leaving in there, isn't the same as a normal Hotel. Pictures showed the floors outside and also the dirty rags that I used to cleaned the stinky bathroom and also the room.
1 out of 5
by A verified traveller


Posted 16-Mar-2017
The room was dirty, staff were slow and unfriendly, and they charge a security deposit that was more than the room rate. In addition, my room was next to the door to the stairs. That door slamming kept me up all night. It's also in a bad part of town!
1 out of 5
by A verified traveller

Posted 08-Mar-2017 on Hotels
Dirty and loud