Check in/Check out was easy and painless. Staff courteous and helpful.The room, an apartment, was very nice. When we arrived there were one or two things that didnt work, the kettle, a light-bulb, etc but a simple call to reception and everything was put right - quickly and without fuss.
The rooftop pool is very nice but some of the small tiles surrounding the pool and on the pool floor have broken away creating sharp edges. We were glad we didn't have children with us. The rooftop pool does not have any shaded area and this meant we could not use it for long periods during the day.
The apartment was roomy and comfortable. The kitchen well appointed and more than adequate for a short or long stay. We only used it for refreshments and breakfast, taking advantage of Colombo's excellent choice of restaurants.
All in all, an excellent choice and I will stay at Supun Arcade Residency again.