Apartment (no elevator) | Hypo-allergenic bedding, in-room safe, desk, soundproofing
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Reviews of Hotel Lyskirchen

4 out of 5
Hotel Lyskirchen
Filzengraben 26-32, Cologne, NW

Reviews

8.6

Excellent

Rating 10 - Excellent. 432 out of 1001 reviews" "
Rating 8 - Good. 423 out of 1001 reviews" "
Rating 6 - Okay. 104 out of 1001 reviews" "
Rating 4 - Poor. 27 out of 1001 reviews" "
Rating 2 - Terrible. 15 out of 1001 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Ryan

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was good. Rooms seemed a bit small and the shower is weirdly placed beside the beds.
Stayed 3 nights in Apr 2024
Response from ae on 16 Apr 2024
Dear Ryan,Thank you for the great review of our hotel! Thank you also for your helpful comments which we are currently fixing. We are glad that you enjoyed your stay and hope to see you again very soon.Your Hotel Lyskirchen Team

10/10 Excellent

Hatice Elif

Stayed 2 nights in Mar 2024
Response from ae on 12 Apr 2024
Dear Hatice Elif, Thank you so much for your review, it means a lot to us to know that our guests are satisfied. We are happy to hear that you enjoy our service and feedback like this is what motivates us to keep our standards high.Your Hotel Lyskirchen Team

10/10 Excellent

Hatice Elif

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Has a nice pool, free Kölsch at the bar if you skip room Cleaning Close to nice dining places and shopping Close to Chocolate Museum, a must go place
Stayed 5 nights in Mar 2024
Response from ae on 18 Mar 2024
Dear Hatice, Thank you so much for your review, it means a lot to us to know that our guests are satisfied. We are happy to hear that you enjoy our service and feedback like this is what motivates us to keep our standards high.Your Hotel Lyskirchen Team

10/10 Excellent

Reece

Stayed 1 night in Mar 2024
Response from ae on 5 Apr 2024
Dear Reece,Thank you for the great review of our hotel! Thank you also for your helpful comments which we are currently fixing. We are glad that you enjoyed your stay and hope to see you again very soon.Your Hotel Lyskirchen Team

2/10 Terrible

suleyman

Business traveller, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I recently stayed at your hotel in Cologne, which is reputed to be a premium accommodation option in the heart of the city. Expecting a comfortable and hassle-free experience, especially given the high cost of the stay, I was profoundly disappointed by several critical issues, most notably the absence of hot water on my last day. This was not just an inconvenience but a significant oversight, as it directly impacted my comfort and readiness for a long-haul flight to Toronto. The lack of a basic amenity like hot water, especially in a leading hotel situated in a developed and bustling city center, is unacceptable. It suggests a severe lapse in the hotel’s maintenance and contingency planning for essential services. Additionally, the situation was exacerbated by what I perceived as a lack of empathy and effective response from the customer service team, leaving me feeling disregarded and undervalued as a guest. Such experiences not only tarnish the reputation of your establishment but also discourage loyal customers from considering your hotel for future stays. It is distressing to see that despite the high costs associated with staying at your hotel, the basic expectations of comfort and service are not met. I am compelled to share my experience with others, highlighting the need for significant improvements in both infrastructure and customer service at your hotel. I hope my feedback will be taken seriously and prompt the necessary actions to prevent such incidents.
Response from SD on 6 Mar 2024
Dear Mr. Suleyman,Thank you for taking the time to share your recent experience at our hotel. We sincerely apologize for the inconveniences you encountered during your stay, particularly regarding the absence of hot water on your last day. We understand how crucial this basic amenity is for our guests' comfort.We deeply regret any lapses in our maintenance that may have led to this situation. Rest assured, the hot water problem was addressed and resolved after a few hours, but this certainly should not have happened. We will conduct a thorough review of our procedures to prevent such incidents from occurring in the future.Furthermore, we apologize if our response to the issue did not meet your expectations. Providing empathetic and effective customer service is paramount to us, and we will address any shortcomings in this area with our team to ensure better guest experiences moving forward.Your feedback regarding the need for improvements in both infrastructure and customer service is invaluable to us, and we are committed to taking the necessary steps to enhance the overall guest experience at our hotel. We appreciate your candidness and assure you that your concerns will be addressed with the seriousness they deserve.I would like to personally connect with you to discuss your experience further. It would be highly appreciated if you could contact me, the General Manager, at your earliest convenience. Your insights are invaluable to us as we strive to continuously improve our services.Once again, we apologize for the inconvenience you experienced and thank you for bringing it to our attention. We hope to have the opportunity to welcome you back in the future and provide you with the exceptional stay you deserve.Warm regards,Stephanie DupachGeneral Manager

6/10 Okay

Saud

Liked: Cleanliness
Disliked: Property conditions & facilities
The place is good. One thing in the design made me decide not to stay there again. The bathroom has only the toilet in it. The shower and sink are in the living room.
Stayed 6 nights in Feb 2024
Response from ae on 18 Feb 2024
Thank you for your stay and for the time you have taken for your review. I am sorry that we have not fully met your expectations. I would be happy to find out what triggered your rating so that we could improve in the future. If your travels bring you back to Cologne, we would be more than pleased to make sure you are well looked after.Looking forward to welcoming you back.Most sincerely,

10/10 Excellent

Kathleen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent accommodation and welcoming staff
Have stayed previously at the Lyskirchen and really enjoyable short stay this time. Accommodation ready on arrival and offered excellent room. Very comfortable and clean and staff very welcoming and helpful. This is now a default place to stay when visiting family (including newly born grandson!) in Cologne.
Stayed 2 nights in Jan 2024
Response from ae on 16 Jan 2024
Dear Katheleen, Thank you so much for your review, it means a lot to us to know that our guests are satisfied. We are happy to hear that you enjoy our service and feedback like this is what motivates us to keep our standards high.Your Hotel Lyskirchen Team

6/10 Okay

Anna

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Hotel was nice and clean, very well located for old town and Christmas markets. Unfortunately, staff were not very helpful overall.
Stayed 1 night in Dec 2023
Response from ae on 5 Dec 2023
Thank you for taking the time to tell us about your experience. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We strive to provide a superior service experience for every guest, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

10/10 Excellent

Adam

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect value for money
Excellent hotel
Stayed 4 nights in Nov 2023
Response from ae on 5 Dec 2023
Dear Adam, Thank you so much for your review, it means a lot to us to know that our guests are satisfied. We are happy to hear that you enjoy our service and feedback like this is what motivates us to keep our standards high.Your Hotel Lyskirchen Team

10/10 Excellent

Adam

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Excellent value for money, perfect place, close to evrything, clean hotel, good pool.
Stayed 1 night in Nov 2023
Response from ae on 30 Nov 2023
Dear Adam,Thank you for the great review of our hotel! Thank you also for your helpful comments which we are currently fixing. We are glad that you enjoyed your stay and hope to see you again very soon.Your Hotel Lyskirchen Team

8/10 Good

Karl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from ae on 21 Nov 2023
Thank you so much for your review, it means a lot to us to know that our guests are satisfied. We are happy to hear that you enjoy our service and feedback like this is what motivates us to keep our standards high.Your Hotel Lyskirchen Team

10/10 Excellent

Kathleen

Stayed 2 nights in Oct 2023
Response from Patrick Eckertz on 4 Nov 2023
Thank you very much !

10/10 Excellent

Alex

Stayed 1 night in Oct 2023
Response from ae on 12 Nov 2023
Dear Alex,Thank you for the great review of our hotel! Thank you also for your helpful comments which we are currently fixing. We are glad that you enjoyed your stay and hope to see you again very soon.Your Hotel Lyskirchen Team

10/10 Excellent

Tolga, clifton

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value for the price
Stayed 1 night in Oct 2023
Response from ae on 20 Oct 2023
Thank you so much for your review, it means a lot to us to know that our guests are satisfied. We are happy to hear that you enjoy our service and feedback like this is what motivates us to keep our standards high.Your Hotel Lyskirchen Team

8/10 Good

heuda

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great location not far from the Rhine and 5 minutes walk to heumarkt
Stayed 3 nights in Oct 2023
Response from ae on 20 Oct 2023
Thank you so much for your review, it means a lot to us to know that our guests are satisfied. We are happy to hear that you enjoy our service and feedback like this is what motivates us to keep our standards high.Your Hotel Lyskirchen Team

10/10 Excellent

Claire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, modern and clean
The hotel is lovely, modern and clean with very helpful staff. The added bonus of the hotel having a garage was a big plus to us. A simple check in which is great and we headed to the room which was one of the suites in the neighbouring building. Stunning large room with the added c Bonus of a little balancing.
Stayed 1 night in Sep 2023
Response from ae on 20 Oct 2023
Thank you so much for your review, it means a lot to us to know that our guests are satisfied. We are happy to hear that you enjoy our service and feedback like this is what motivates us to keep our standards high.Your Hotel Lyskirchen Team

10/10 Excellent

Ryan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice spot with lots nearby.
Stayed 5 nights in Aug 2023
Response from ae on 1 Sept 2023
Dear Ryan, Thank you so much for your review, it means a lot to us to know that our guests are satisfied. We are happy to hear that you enjoy our service and feedback like this is what motivates us to keep our standards high.Your Hotel Lyskirchen Team

10/10 Excellent

Joshua

Stayed 4 nights in Aug 2023
Response from ae on 8 Aug 2023
Dear Joshua, Thank you so much for your review, it means a lot to us to know that our guests are satisfied. We are happy to hear that you enjoy our service and feedback like this is what motivates us to keep our standards high.Your Hotel Lyskirchen Team

6/10 Okay

Adil

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The room had black marks on the wall and had slanting walls which i banged my head hard against. The hotel wasn’t in the best condition and was quite far out of the city. Shower was in the room no privacy if staying with a friend. No water, but they were selling water at the hotel for 4euros!
Stayed 3 nights in Jul 2023
Response from ae on 7 Aug 2023
Thank you for your stay and for the time you have taken for your review. I am sorry that we have not fully met your expectations. I would be happy to find out what triggered your rating so that we could improve in the future. If your travels bring you back to Cologne, we would be more than pleased to make sure you are well looked after.Looking forward to welcoming you back.Most sincerely,

8/10 Good

Rowland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Conviently located hotel for Altmarket and Rhine
Conviently located hotel very near the Rhine, an easy walk from the Heumarkt U bahn stop which is a short ride from the Hauptbahnhof the ride is included in your rail ticket if you have arrived at Hbf via Train. The breakfast was good with a wide range of good quality items and good coffee. Rooms were clean and comfortable. Staff were most helpful and friendly.
Stayed 3 nights in Jun 2023
Response from ae on 24 Jul 2023
Dear Rowland, Thank you so much for your review, it means a lot to us to know that our guests are satisfied. We are happy to hear that you enjoy our service and feedback like this is what motivates us to keep our standards high.Your Hotel Lyskirchen Team

6/10 Okay

Momoko

Travelled with partner
Disliked: Staff & service, property conditions & facilities
The smell for the toilet was very bad so we ask to change to another, however the staff gave us such a bad time! And no mini fridge in the room!
Stayed 2 nights in Jun 2023
Response from ae on 5 Jul 2023
Thank you for your stay and for the time you have taken for your review. I am sorry that we have not fully met your expectations. I would be happy to find out what triggered your rating so that we could improve in the future. If your travels bring you back to Cologne, we would be more than pleased to make sure you are well looked after.Looking forward to welcoming you back.Most sincerely,

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, good hotel.
Stayed 2 nights in Jun 2023
Response from ae on 5 Jul 2023
Thank you so much for your review, it means a lot to us to know that our guests are satisfied. We are happy to hear that you enjoy our service and feedback like this is what motivates us to keep our standards high.Your Hotel Lyskirchen Team

10/10 Excellent

vladimir

Stayed 1 night in Jun 2023
Response from ae on 20 Jun 2023
Herzlichen Dank, dass Sie sich die Zeit genommen haben Ihre Eindrücke mit uns zu teilen. Es freut uns sehr, dass Ihnen der Aufenthalt in unserem Hause gefallen hat und danken für Ihr Feedback.Sollte Sie Ihre Reise wieder nach Köln führen, freuen wir uns Sie wieder bei uns begrüßen zu dürfen.Mit freundlichen GrüßenIhr Hotel Lyskirchen Team

8/10 Good

David, Dallas

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, a simple walk along the Rhine to the Cathedral, Central Station, River Cruises, etc. Clean room and efficient staff.
Stayed 3 nights in Jun 2023
Response from ae on 16 Jun 2023
Thank you for the great review of our hotel! Thank you also for your helpful comments which we are currently fixing. We are glad that you enjoyed your stay and hope to see you again very soon.Your Hotel Lyskirchen Team

8/10 Good

Jutta

Liked: Cleanliness, staff & service, property conditions & facilities
Room had to be cleaned again, but the staff took immediately care of this. Checkout was difficult due to system outage.
Stayed 1 night in Jun 2023
Response from ae on 16 Jun 2023
Thank you for the great review of our hotel! Thank you also for your helpful comments which we are currently fixing. We are glad that you enjoyed your stay and hope to see you again very soon.Your Hotel Lyskirchen Team

10/10 Excellent

George Edward

Liked: Cleanliness, staff & service, property conditions & facilities
The location by the river and chocolate museum was excellent. The rooms were very comfortable and quiet.
Stayed 1 night in May 2023
Response from ae on 12 Jun 2023
Dear George Edward, Thank you so much for your review, it means a lot to us to know that our guests are satisfied. We are happy to hear that you enjoy our service and feedback like this is what motivates us to keep our standards high.Your Hotel Lyskirchen Team

6/10 Okay

Chun Wing

Liked: Staff & service, property conditions & facilities
Staff are nice and helpful. Not particularly clean just acceptable I stayed there only for one night but the cleaning staff knocked my door at 930 while I was still sleeping. Also, the checkout time is noon but I did not manage to open my door after 1130. Luckily there was a staff right outside my room. That’s something the hotel can improve.
Stayed 1 night in May 2023
Response from ae on 31 May 2023
Thank you for your stay and for the time you have taken for your review. I am sorry that we have not fully met your expectations. I would be happy to find out what triggered your rating so that we could improve in the future. If your travels bring you back to Cologne, we would be more than pleased to make sure you are well looked after.Looking forward to welcoming you back.Most sincerely,

10/10 Excellent

Oscar

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and service.. I highly recommend it.
Stayed 3 nights in May 2023
Response from ae on 26 May 2023
Dear Oscar, Thank you so much for your review, it means a lot to us to know that our guests are satisfied. We are happy to hear that you enjoy our service and feedback like this is what motivates us to keep our standards high.Your Hotel Lyskirchen Team

6/10 Okay

Michael

Liked: Cleanliness
Disliked: Staff & service
Stayed 2 nights in May 2023
Response from ae on 27 May 2023
Herzlich danken, dass Sie sich die Zeit genommen und die Mühe gemacht haben, uns ein Feedback zu geben. Wir würden uns freuen, Sie zukünftig erneut bei uns begrüßen zu dürfen.Herzliche Grüße aus Köln Ihr Hotel Lyskirchen Team

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2023
Response from ae on 24 May 2023
Dear Kevin,Thank you for the great review of our hotel! Thank you also for your helpful comments which we are currently fixing. We are glad that you enjoyed your stay and hope to see you again very soon.Your Hotel Lyskirchen Team

8/10 Good

Gayle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short business trip
Very friendly and helpful staff. Breakfast was excellent. Convenient situation, close to Old City and HBF.
Stayed 4 nights in May 2023
Response from ae on 23 May 2023
Dear Gayle, Thank you so much for your review, it means a lot to us to know that our guests are satisfied. We are happy to hear that you enjoy our service and feedback like this is what motivates us to keep our standards high.Your Hotel Lyskirchen Team

8/10 Good

KELVIN, West Vancouver

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location
Response from ae on 19 May 2023
Thank you so much for your review, it means a lot to us to know that our guests are satisfied. We are happy to hear that you enjoy our service and feedback like this is what motivates us to keep our standards high.Your Hotel Lyskirchen Team

10/10 Excellent

Nina

Stayed 1 night in Apr 2023
Response from ae on 3 May 2023
Liebe Nina,Herzlichen Dank, dass Sie sich die Zeit genommen haben Ihre Eindrücke mit uns zu teilen. Es freut uns sehr, dass Ihnen der Aufenthalt in unserem Hause gefallen hat und danken für Ihr Feedback.Sollte Sie Ihre Reise wieder nach Köln führen, freuen wir uns Sie wieder bei uns begrüßen zu dürfen.Mit freundlichen GrüßenIhr Hotel Lyskirchen Team

8/10 Good

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2023
Response from ae on 19 May 2023
Herzlichen Dank, dass Sie sich die Zeit genommen haben Ihre Eindrücke mit uns zu teilen. Es freut uns sehr, dass Ihnen der Aufenthalt in unserem Hause gefallen hat und danken für Ihr Feedback.Sollte Sie Ihre Reise wieder nach Köln führen, freuen wir uns Sie wieder bei uns begrüßen zu dürfen.Mit freundlichen GrüßenIhr Hotel Lyskirchen Team

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from ae on 29 Apr 2023
Dear Andrew, Thank you so much for your review, it means a lot to us to know that our guests are satisfied. We are happy to hear that you enjoy our service and feedback like this is what motivates us to keep our standards high.Your Hotel Lyskirchen Team

8/10 Good

Usman

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is located in a walkable tourist area near major attractions (e.g., museums and historical landmarks) and is well-priced compared to competing hotels. There are also traditional German restaurants nearby. The only issues are the loud streets, no onsite laundry, and the all-you-can-eat breakfast is absurdly priced. Overall, excellent stay.
Stayed 7 nights in Apr 2023
Response from ae on 12 Apr 2023
Thank you for your stay and for the time you have taken for your review. I am sorry that we have not fully met your expectations. I would be happy to find out what triggered your rating so that we could improve in the future. If your travels bring you back to Cologne, we would be more than pleased to make sure you are well looked after.Looking forward to welcoming you back.Most sincerely,

10/10 Excellent

Debra

Travelled with group
Liked: Amenities, property conditions & facilities
Lovely eco friendly rooms, very clean, spacious and plenty of light
Stayed 2 nights in Mar 2023
Response from ae on 30 Mar 2023
Thank you so much for your review, it means a lot to us to know that our guests are satisfied. We are happy to hear that you enjoy our service and feedback like this is what motivates us to keep our standards high.Your Hotel Lyskirchen Team

8/10 Good

Sharon

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location just off the river!
Stayed 4 nights in Mar 2023
Response from ae on 30 Mar 2023
Thank you so much for your review, it means a lot to us to know that our guests are satisfied. We are happy to hear that you enjoy our service and feedback like this is what motivates us to keep our standards high.Your Hotel Lyskirchen Team

8/10 Good

Randall

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Mar 2023
Response from ae on 23 Mar 2023
Dear Randall,Thank you so much for your review, it means a lot to us to know that our guests are satisfied. We are happy to hear that you enjoy our service and feedback like this is what motivates us to keep our standards high.Your Hotel Lyskirchen Team

8/10 Good

Randall

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was very nice as I had hoped
The hotel was on very good condition. I would definitely give it a 4 star. My wing seemed more updated, but the rooms in both were very nice. For one person, it is great. For two, make sure you know the person since the bathroom is wide open with glass walls (and curtain if you see it). People were very nice. I would stay here again.
Stayed 6 nights in Mar 2023
Response from ae on 21 Mar 2023
Dear Randall,Thank you for the great review of our hotel! Thank you also for your helpful comments which we are currently fixing. We are glad that you enjoyed your stay and hope to see you again very soon.Your Hotel Lyskirchen Team

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Really happy
Stayed 1 night in Feb 2023
Response from ae on 2 Mar 2023
Dear Mark, Thank you so much for your review, it means a lot to us to know that our guests are satisfied. We are happy to hear that you enjoy our service and feedback like this is what motivates us to keep our standards high.Your Hotel Lyskirchen Team

10/10 Excellent

Kathleen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2023
Response from ae on 2 Mar 2023
Dear Katheleen, Thank you so much for your review, it means a lot to us to know that our guests are satisfied. We are happy to hear that you enjoy our service and feedback like this is what motivates us to keep our standards high.Your Hotel Lyskirchen Team

4/10 Poor

Sean

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
AVOID THIS HOTEL
Avoid this place. Terrible experience. I have no clue why it is rated as it is. I stay in a hotel most weeks for business but this one just topped my list for places never to stay again. The Receptionist was probably the rudest person I have ever met with an attitude that was just horrible. I hadnt even checked in and everything was an issue. Cons The pool area was so dirty that I felt I needed a couple of showers after the Leisure centre. Disgusting ! Shower broken in room Receptionists attitude on check in - Making me pay up front and then with a terrible attitude when I asked to see a bill before I paid for parking, tax and room rate . When is it not OK to ask to see a bill first!! shake your head all you want sir ! Breakfast was limited and the hot food was cold ! ! Even the pancakes for my kids were on cold plate! The room when we checked in was freezing as it was -1 outside and housekeeping seemed to have left the window open Shower gel in the shower was just water... Pillow were just made up of air with nothing inside and nothing to sleep on. I'm just shocked that this place has any customers at all with customer service an all time low for me. Pros Room was a decent size Location of the hotel is good. I would really like it if you transferred my money back to 167 euro for one night of this service not acceptable. Thanks
Stayed 1 night in Feb 2023
Response from ae on 2 Mar 2023
Thank you for taking the time to tell us about your experience. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We strive to provide a superior service experience for every guest, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.Most sincerely,

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2023
Response from ae on 15 Feb 2023
Herzlichen Dank, dass Sie sich die Zeit genommen haben Ihre Eindrücke mit uns zu teilen. Es freut uns sehr, dass Ihnen der Aufenthalt in unserem Hause gefallen hat und danken für Ihr Feedback.Sollte Sie Ihre Reise wieder nach Köln führen, freuen wir uns Sie wieder bei uns begrüßen zu dürfen.Mit freundlichen GrüßenIhr Hotel Lyskirchen Team

8/10 Good

lindsay, Bakewell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient for the city centre, clean, well organised, friendly staff
Response from ae on 14 Jan 2023
Dear Lindsay, Thank you so much for your review, it means a lot to us to know that our guests are satisfied. We are happy to hear that you enjoy our service and feedback like this is what motivates us to keep our standards high.Your Hotel Lyskirchen Team

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities

6/10 Okay

Tony

Travelled with partner
Didnt mentioned about hieght restrictions on car park
Stayed 1 night in Dec 2022
Response from ae on 30 Dec 2022
Thank you for your stay and for the time you have taken for your review. I am sorry that we have not fully met your expectations. I would be happy to find out what triggered your rating so that we could improve in the future. If your travels bring you back to Cologne, we would be more than pleased to make sure you are well looked after.Looking forward to welcoming you back.Most sincerely,

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous stay!!
We had a fabulous stay. The hotel is lovely and quiet, with extremely friendly and welcoming staff. Very convenient for the Christmas market by the the river, and only a fifteen minute walk to the heart of the city. I would highly recommend this hotel!!
Stayed 3 nights in Dec 2022
Response from AE on 20 Dec 2022
Dear David,Thank you for the great review of our hotel! Thank you also for your helpful comments which we are currently fixing. We are glad that you enjoyed your stay and hope to see you again very soon.Your Hotel Lyskirchen Team

10/10 Excellent

Kathleen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2022
Response from ae on 11 Dec 2022
Dear Katheleen, Thank you so much for your review, it means a lot to us to know that our guests are satisfied. We are happy to hear that you enjoy our service and feedback like this is what motivates us to keep our standards high.Your Hotel Lyskirchen Team

10/10 Excellent

Callum

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely little place, would stay again
All very clean and nice. TV remote was the only gripe.. it was filthy from years of use. Breakfast was nice. Location is fantastic, down a quiet little road, but close enough to Christmas markets, museum and rail links. Staff were very nice and accomodsting. Pool is a bit chilly, but I suspect the heat has been turned down during this energy crisis. We would stay here again.
Stayed 2 nights in Dec 2022
Response from AE on 8 Dec 2022
Dear Callum,Thank you for the great review of our hotel! Thank you also for your helpful comments which we are currently fixing. We are glad that you enjoyed your stay and hope to see you again very soon.Your Hotel Lyskirchen Team