- Liked: Cleanliness, staff & service, property conditions & facilities
Pleasant, budget hotel. Friendly staff. Room small with minimum facilities but OK
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Located in Cologne's Innenstadt neighbourhood, CityMax am Dom is in the city centre and near a train station. Cologne Cathedral and Hohenzollern Bridge are notable landmarks, and some of the area's popular attractions include Cologne Zoo and Claudius Therme. Looking to enjoy an event or a game? See what's going on at LANXESS Arena or RheinEnergieStadion.
Be aware of bed bugs at this hotel and be ready to deal with unresponsive manager! My family stayed this hotel for 2 nights right before Christmas and all of us got loads of bites during our stay. At first night, we were not sure about what those bites are and we started the research. After the 2nd night, we got a lot more bites and got up during the middle of the nights and found multiple bed bugs on the beds. We mentioned this to the one of the staff and he assured us that the manager would refund our entire costs because of the experiences. Then nightmare started. I didn’t hear anyone so I started sending emails and called the hotels at least every other days. In the very beginning, the manager said due to holidays and international bank bank transactions, he will need couple days to refund the money. Then he stopped responding emails and not picking up the phone anymore. I have all the email threads and pictures as proof and I am asking Expedia to investigate this hotel and let other guests know the condition of the hotel. Please avoid this hotel if you could!