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Reviews

3.7 / 5Good
106 reviews

Amenities

  • Free WiFi
  • Breakfast Available
  • Bar
  • Housekeeping

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Book online or call:

020 3564 4853

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    About this area

    Cologne

    Located in Cologne's Innenstadt neighbourhood, CityMax am Dom is in the city centre and near a train station. Cologne Cathedral and Hohenzollern Bridge are notable landmarks, and some of the area's popular attractions include Cologne Zoo and Claudius Therme. Looking to enjoy an event or a game? See what's going on at LANXESS Arena or RheinEnergieStadion.

    Getting around

    • Cologne Central Station - 7 min walk
    • Appellhofplatz Breite Strasse U-Bahn - 9 min walk
    • Cologne (CGN-Cologne - Bonn) - 14 min drive

    About this property

    CityMax am Dom

    This smoke-free hotel features concierge services, a 24-hour front desk and tour/ticket assistance. WiFi in public areas is free. All 36 rooms offer complimentary wireless Internet access, LCD TVs with satellite channels, and hairdryers. Safes, ironing boards and desks are among the other amenities that guests will find.

    Property amenities

    Internet

    Available in all rooms: Free WiFi
    Available in some public areas: Free WiFi

    Parking and public transport

    Parking nearby: EUR 18 per day

    Food and drink

    Buffet breakfast available for a fee 7:00 AM–10:00 AM on weekdays and 7:00 AM–11:00 AM on weekends: EUR 7.5 for adults and EUR 7.5 for children

    Family friendly

    Cots/infant beds (surcharge)

    Conveniences

    Lockers available

    Guest services

    24-hour front desk
    Concierge services
    Luggage storage
    Tour/ticket assistance

    Languages spoken

    English
    French
    German
    Italian
    Russian
    Turkish

    More

    Smoke-free property

    Room amenities

    Bedroom

    Cots/infant beds (surcharge)
    Heating
    Linens

    Bathroom

    Hairdryer
    Shampoo
    Soap
    Toilet paper
    Towels

    Entertainment

    32-inch LCD TV
    satellite channels

    More

    Desk
    Iron/ironing board
    Laptop-friendly workspace
    Safe
    5 - Excellent
    32
    4 - Good
    41
    3 - Okay
    18
    2 - Mediocre
    4
    1 - Poor
    11
    3.8
    Cleanliness
    4.2
    Service and Staff
    3.4
    Amenities
    3.5
    Property condition

    4/5 Good

    • Liked: Cleanliness, staff & service, property conditions & facilities

    Pleasant, budget hotel. Friendly staff. Room small with minimum facilities but OK

    Stayed 1 night in Feb 2020

    5/5 Excellent

    • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

    The staff was extremely polite and helpful...even after we had checked out!

    Stayed 1 night in Feb 2020

    1/5

      I arrived at around 11:00 PM to check in for my room, I entered the reception area and there was no one there. I rang the bell on the desk, I called the hotel phone number, The phone was ringing infront of me but there was no one on the desk to answer. I stayed on this for more than 15 minutes, the room keys were all hung infront of me, I (or anyone else) could simply take any key and get into any room. After 15 minutes a man came, I asked him that I don’t want the room anymore because I don’t feel safe if he leaves the reception and the room keys infront of everyone. He called his manager to talk to us since he doesn’t even understand english, the manager asked me to leave the hotel. I asked expedia to refund but they didn’t, since they need to get the hotel approvement but the receptionist couldn’t communicate In English with them, I was lucky enough to have a friend with me who speaks German (we have recorded the whole conversation with the receptionist) I ended up booking a room in another hotel and paid twice for the same night. Until now I was not refunded my money back.

      Stayed 1 night in Jan 2020

      5/5 Excellent

      • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

      Good location

      Amazing service just a small thing eg: allergy but good service

      Stayed 1 night in Jan 2020

      1/5

      • Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

      Be aware of bed bugs at this hotel and be ready to deal with unresponsive manager! My family stayed this hotel for 2 nights right before Christmas and all of us got loads of bites during our stay. At first night, we were not sure about what those bites are and we started the research. After the 2nd night, we got a lot more bites and got up during the middle of the nights and found multiple bed bugs on the beds. We mentioned this to the one of the staff and he assured us that the manager would refund our entire costs because of the experiences. Then nightmare started. I didn’t hear anyone so I started sending emails and called the hotels at least every other days. In the very beginning, the manager said due to holidays and international bank bank transactions, he will need couple days to refund the money. Then he stopped responding emails and not picking up the phone anymore. I have all the email threads and pictures as proof and I am asking Expedia to investigate this hotel and let other guests know the condition of the hotel. Please avoid this hotel if you could!

      Stayed 2 nights in Dec 2019

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