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Reviews

4.2 / 5Very Good
492 reviews

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    4.2

    Very Good

    5 - Excellent
    203
    4 - Good
    213
    3 - Okay
    54
    2 - Mediocre
    16
    1 - Poor
    6
    4.3
    Cleanliness
    4.2
    Service and Staff
    4.1
    Amenities
    4.2
    Property condition

    3/5

    • Liked: Cleanliness, property conditions & facilities
    • Disliked: Staff & service

    The rooms are quiet and fairly spacious. The shower was awesome! Unfortunately the biggest disappointment was the front staff. We asked a couple of basic questions....where is there food by us and where is a laundromat. They had no answer for either. We ventured out and found a couple of places to eat not far from us. Then we Googled the closest laundromat and found one right away. These are basic questions a front staff should be able to answer.

    Stayed 2 nights in Jan 2020

    1/5

    • Liked: Cleanliness, staff & service, room comfort

    I was robbed by the staff. "They" Went through my luggage and stoled my GOPRO 7 BLACK, 3 Batteries, dual Charger, Car mount for the GOPRO, 2 MICRO 256GB Cards and a $1000.00 in cash. Hotel's reply was... It's not our problem, should have taken your luggage with you. Really? when I am in a room for 6 days I should pack up my clothing and do what with it while I am gone EACH DAY?

    Stayed 5 nights in Dec 2019

    3/5

      This traveller didn’t leave comments with their review
      Stayed 1 night in Oct 2019

      3/5

      • Liked: Cleanliness, staff & service, property conditions & facilities
      • Disliked: Room comfort

      Adequate but could be better

      For us it was on the wrong side of the river in not the best area of town - a bit run down area under renewal. Bed was not to our taste and pillows were poor leading to a bad nights sleep. Overall the hotel was defitbwlt acceptable but not enough to bring us back

      Stayed 2 nights in Oct 2019

      4/5 Good

      • Liked: Cleanliness, staff & service, property conditions & facilities

      good stay in 'junior suite'

      Stayed 17/08 in a 'junior suite with terrace', at a cost of £173 for the night. The decor was very nice and a bit different than standard boring hotel rooms, but a little bit scratched/marked in some places. The room was a bit more spacious than average but not huge. Nice terrace balconies that you could see quite a distance, would have made more use of them if it was warmer outside! Wifi was good, parking available outside on the street. Free coffee available at reception in the morning. Very convenient for access to the koelnmesse convention centre, 5 minute walk. My only negatives were that there is no kettle or coffee machine in the room itself which is annoying, and also that the shower doesn't drain properly and has left a big stain on the floor from all the previous showers over time. I do recommend this hotel and will stay again, but the price I paid was a bit expensive for the room I received - possibly because I only booked a week before staying.

      Stayed 1 night in Sep 2019

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