- Disliked: Staff & service
Nothing major but several slight discrepancies means a disappointing stay. The hotel is ideally located in the centre of Colmar but getting there by car isn’t easy, especially at Christmas time when several roads leading to the hotel are closed. Prior to our arrival I contacted the hotel to pre-book a parking space. I was told that a space had been reserved and this was confirmed by email by the hotel. However, when we arrived we were told that the hotel only had 3 parking spaces and these were all taken so I would either have to just use street parking (with very little availability) or pay €25 per night for public parking (which closes at 9pm). The hotel is a boutique hotel but the room was odd to say the least. No shower door, a toilet flush that broke every time we flushed the toilet and WiFi which didn’t work. We wanted to ask the receptionist a question on the second day we were there and to our amazement she literally never spoke one word of English. Yes I should speak French but working in a hotel in a very popular tourist destination, we found this very strange as well as frustrating. I think the room was very overpriced for what was a very visit room. Would I stay here again.....only if I had to!