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Reviews of Hampton Inn College Park

2.5 out of 5
Hampton Inn College Park
9670 Baltimore Ave, College Park, MD

Reviews

8.0

Very good

Rating 10 - Excellent. 409 out of 1001 reviews" "
Rating 8 - Good. 319 out of 1001 reviews" "
Rating 6 - Okay. 130 out of 1001 reviews" "
Rating 4 - Poor. 75 out of 1001 reviews" "
Rating 2 - Terrible. 68 out of 1001 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

8.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Robert, Boonton

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I wish I knew the lobby and fitness room were under construction. We have stayed there many time. It’s always a fine experience.
Stayed 2 nights in Mar 2024
Response from AJG on 25 Mar 2024
Thank you for giving us your honest feedback regarding your stay Robert. I personally apologize about the lobby and fitness center, but please be assured that these renovations are only to enhance our hotel's amenities.

6/10 Okay

Aaron

Travelled with family
Disliked: Amenities, property conditions & facilities
If you're looking for a bed or two with no frills, this place is probably fine. Room was average, no complaints. If amenities are important, call and confirm with the property what's listed on the site is actually being offered. Heavy construction during our stay. Extremely limited breakfast, limited parking, no ice in the hotel. If I had a do over, there's plenty of other options around this price point in the area.
Stayed 2 nights in Mar 2024
Response from Management on 11 Mar 2024
Thank you for leaving a review. We’re so glad you were able to visit us. Our team is always working to offer the best experience for our guests. We hope you’ll have a chance to come back soon.

10/10 Excellent

Electric Throne of

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All Staff were professional, approachable, friendly and courteous.
Stayed 1 night in Feb 2024
Response from Management on 1 Mar 2024
Thank you for sharing a review of your recent experience. Our team is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon.

4/10 Poor

Crystal

Travelled with family and small children
Disliked: Amenities
I am surprised with all the construction taking place they feel comfortable with reservations. Be prepared to hear lots of noise at all times of the night. Rooms are cleaned every other day. The low scores are due to noise levels and limited parking from construction as well.
Stayed 2 nights in Feb 2024
Response from Management on 22 Feb 2024
We very much appreciate your comments regarding your stay. I will be sure to share your feedback with our team. Please allow me to express my apologies and rest assured that we are taking the appropriate measures to address any concerns. It is our hope that you will give us the opportunity to better serve you in the near future.

2/10 Terrible

Randi

Disliked: Property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Management on 19 Feb 2024
Thank you for your feedback. We’re very sorry to hear about your recent experience. We aim to provide all of our guests with a high-quality experience, and we hope to see you again in the near future.

10/10 Excellent

Alberto

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Management on 19 Feb 2024
Thank you for taking a moment to share your experience. We are so pleased to know that you enjoyed your stay. We look forward to welcoming you back again soon.

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Good job and good stuff
Stayed 3 nights in Feb 2024
Response from AJG on 24 Mar 2024
Thank you for the perfect review Mary!

4/10 Poor

Joanie

Travelled with family, Travelled with pets
Disliked: Staff & service, amenities, property conditions & facilities
Building was old an not well maintained. Check in clerk was rude. Had to go to 3 floors to find working ice machine. Gurney to carry luggage from car to room kept coming apart.
Stayed 1 night in Dec 2023
Response from Team Hampton Inn College Park on 3 Feb 2024
Dear Joanie,Thank you so much for your feedback. We are currently in the process of a major renovation to the hotel. We hope that you come back an visit us after the completion of the renovation and see all of the changes that we have made. We are very excited for the final outcome. Again, we appreciate your feedback as it helps us to focus on areas of improvement.

10/10 Excellent

Amber

Business traveller
Stayed 1 night in Jan 2024

10/10 Excellent

Akeia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This a Main Go To for me!
Stayed in the Jacuzzi room as a gift to myself! Loved it as always!
Stayed 1 night in Dec 2023

6/10 Okay

Joanie

Travelled with family, Travelled with pets, Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
No handicap parking, luggage gurney coming apart, went to 3 floors to find working ice machine, check in was a nightmare. I had stayed at Hampton Inn in Tennessee a couple of weeks ago. Great experience. Stayed at one in Raleigh on the way to Maryland, great. Here, terrible. Will be back in Raleigh tonight. Check clerk should find a different position.
Stayed 1 night in Dec 2023

8/10 Good

Sherry

Stayed 1 night in Dec 2023

8/10 Good

Alyson

Stayed 3 nights in Dec 2023

6/10 Okay

Sara

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023

6/10 Okay

Pamela

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Inexpensive and you get what you pay for.
The room was clean and comfortable. There was no housekeeping one day, but it was Thanksgiving, so that's understandable. The breakfast.....two of the mornings, there was no coffee, no yogurt, no fruit until I brought it to the attention of the person in charge.....NO COFFEE!!!! The tables in the breakfast room are too small, and hi-tops don't suit short people like me.
Stayed 3 nights in Nov 2023

6/10 Okay

Pamela

Stayed 1 night in Nov 2023

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
Stayed 2 nights in Oct 2023

4/10 Poor

Brianna

Liked: Staff & service
Disliked: Cleanliness
Stayed 2 nights in Oct 2023

10/10 Excellent

Norman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

4/10 Poor

Verified traveller

Business traveller
Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

2/10 Terrible

Steven

Business traveller
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Poor service
Stayed 1 night in Oct 2023

8/10 Good

Nathan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, be careful about parking
The staff was incredibly friendly and the check in/out process was smooth as can be. They even let me check in early without calling ahead of time. That being said, when I walked out in the morning, the car two spots over from me was on blocks and had its wheels stollen.
Stayed 1 night in Oct 2023

8/10 Good

kimberly

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Sep 2023

4/10 Poor

SEIJI

Business traveller
Disliked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Sep 2023

10/10 Excellent

Vikas

Stayed 1 night in Sep 2023

10/10 Excellent

Anandhi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing front office staff and extremely friendly.
Stayed 1 night in Aug 2023

8/10 Good

Lesley

Travelled with family
Liked: Cleanliness, staff & service
It was a nice stay. Staff was great. The pullout couch was not great but manageable. They definitely need to do a facelift. Painting etc. but it was very reasonably priced and the free breakfast was great! Overall good for the price.
Stayed 2 nights in Aug 2023

4/10 Poor

William

Disliked: Staff & service
The biggest problem was lack of ability to connect to internet. It was down for the entire 3 day period I was there and the staff didn't seem to have any interest (or know how) to fix it. Service at the front desk was poor, with attendants sitting in the back room instead of manning the desk.
Stayed 3 nights in Aug 2023

6/10 Okay

srinivas

Stayed 1 night in Aug 2023

8/10 Good

Carrie

Liked: Cleanliness, property conditions & facilities, room comfort
Comfortable place to stay
This is somewhat older hotel, but it was very clean and comfortable. The hot breakfast was great and since we stayed for a week it was nice to have different items offered each morning. The front desk staff were all very friendly and it was very convenient to get to a Metro station for our excursions into DC. The Wifi was a little bit slow but otherwise reliable, and it would have been nice to have more than one chair in the room, but overall it was a great place to stay at a very reasonable price.
Stayed 8 nights in Aug 2023

10/10 Excellent

Kelly

Stayed 1 night in Aug 2023

4/10 Poor

TRACINA

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Excellent Customer Service
The courtesy of the attendants was excellent! However, when I arrived at 3 pm, the room wasn't ready for at least 30 min. The room had a hornet's nest in the room window with the bugs crawling around. I was given another room after another 30-45 min. wait. As I was falling asleep water started dropping from the room above me. The next room was not a walk-in shower or king sized bed as I paid for and the carpet smelled like something was burned in the room, and then I saw a burn stain in the bathroom. Breakfast was excellent!!
Stayed 2 nights in Aug 2023

4/10 Poor

Michelle

No water was available to even purchase
Stayed 2 nights in Aug 2023

8/10 Good

Peter, Pikesville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/A
Stayed 1 night in Aug 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

8/10 Good

Donnell

Liked: Cleanliness, staff & service
This Hampton inn was a little smelly ,it smell moldy.
Stayed 1 night in Aug 2023

10/10 Excellent

Dawn C, Milwaukee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was cool.
Stayed 3 nights in Jul 2023

6/10 Okay

Edwin

Liked: Cleanliness, staff & service, property conditions & facilities
There are no snack or drink machines on the property! I didn't stay in a microtel this was the Hampton Inn, I had to buy soda and chips at the supermarket down the street.
Stayed 1 night in Jul 2023

8/10 Good

Edwin

Travelled with family
Disliked: Amenities
Grounds are well manicured and clean.
Stayed 1 night in Jul 2023

6/10 Okay

Darlene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

10/10 Excellent

Amrina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The complimentary breakfast was great! good area too.
Stayed 2 nights in Jul 2023

4/10 Poor

Jennifer

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
They didn't honor our reservation made through Expedia. So instead of a suite, it was a single room. When I explained that 5 of us weren't sharing a single room with 2 small beds, they gave us another room across the hall. It smelled horrible and had a leaking ceiling, though the first room was nice. The pool was closed and being used for storage. The breakfast was decent though. They were unable to break down the charges or print me a receipt. They said they were out of ink. I'm still waiting for the emailed one they promised to send, along with an explanation of why my bill was more than quoted from Expedia, which I didn't find out until I was already home. The phone number listed online is also disconnected. Highly recommend avoiding!
Stayed 3 nights in Jul 2023

10/10 Excellent

Teame

Liked: Cleanliness, staff & service
We’re happy see you next time
Stayed 3 nights in Jul 2023

8/10 Good

Kristine

Travelled with family
Very good place to stay
Stayed 3 nights in Jul 2023

8/10 Good

SEVERIN

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The pool is closed.
Stayed 2 nights in Jul 2023

10/10 Excellent

Jonathan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Property was very nice, clean, and conveniently located near everything you could possibly need.
Stayed 1 night in Jun 2023

2/10 Terrible

Billy

Travelled with family, Business traveller, Travelled with pets
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Did not getting window knocked out and stuff stolen in parking lot
Stayed 1 night in Jun 2023

8/10 Good

Sophie

Liked: Staff & service
Stayed 3 nights in Jun 2023

2/10 Terrible

Ray

Stayed 4 nights in Jun 2023