Dear Serge, Thank you for posting your review. We regret not giving you an exceptional experience during your stay. Our aim is to provide quality service; therefore, we are disappointed that this was not your experience and that you felt we were not decently priced. We are sorry the breakfast choices did not meet your taste, and we will discuss further improvement with the concerned team. Please give us another try the next time you are in the city for a better experience. Sincerely,Hotel Management

Dear Aretha, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately.Sincerely,Hotel Management

Dear Cindy, Thank you for being our guest and for your valuable feedback. Please accept our apologies for your experience at our hotel. We aim to provide every guest with an exceptional stay, and we are sorry this was not your experience. We hope you will give us another chance to give you the hospitality you deserve. Thank you again for your feedback.Sincerely,Hotel Management

Dear Chantel, We sincerely apologize for your negative experience at our hotel. Nothing is more important than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. Allow us to check with our team to find out what went wrong so that such concerns can be better handled as we move ahead. We wish we had addressed your problems while you were still here. Please give us another chance so we can leave you a much better impression on your next visit. Sincerely, Hotel Management

Dear Virginia, Thank you for the feedback. Our guests should have a pleasant and comfortable stay at our hotel, along with exceptional service, including well-maintained rooms. Therefore, we apologize for the delay in getting your accommodations ready for arrival and for any inconvenience caused by moving to a new space. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest with a beautiful experience. We hope you will consider a return visit to show you we are devoted to giving each guest a great experience.Sincerely,Hotel Management

Dear Guest, Thank you for the feedback about your stay at our hotel. We strive to provide our guests with all the comforts of home; therefore, we are disappointed to hear we did not meet your expectations. To ensure cleanliness, the dishware, and the other amenities are kept at the front desk; our staff will be happy to deliver them to your suite when informed. Your comments will help us as we continually improve our amenities and service. We appreciate you being our guest and hope you will stay with us again. Sincerely,Hotel Management

Dear Abraham, Thank you for sharing your comments. We are genuinely disappointed to learn about the issues you experienced during your visit. We want to assure you that we take every measure possible to prevent the entrance of outside insects, as you mentioned. Our pest control provider regularly services our hotel to maintain high hygiene standards. However, we will address this matter with them to ensure they take the necessary steps to prevent future issues. We are grateful for your patience and hope you will give us another chance to provide you with the seamless and comfortable stay you deserve.Sincerely,Hotel Management

Dear Jamel, Thank you for choosing Extended Stay America and taking time to share your experience. We're glad you had a pleasant experience with us, especially considering it was a last-minute reservation. It's great to know that our staff was friendly and understanding and that their caring hospitality was the highlight of your stay. We hope to be your hotel of choice if another visit to our area is in your plans.Sincerely,Hotel Management

Dear Seung, Thank you for staying with us and sharing your review. We are disappointed to read about the cleanliness issue with our hotel, and we will address this immediately. Our staff's top priority is to provide a clean environment for our guests; therefore, we are genuinely sorry for not meeting these expectations. Please know this is not usual for us, and we hope you give us another chance on your next visit to Landover.Sincerely,Hotel Management

Dear Shannon, Thank you for taking the time to share your feedback with us. We are sorry to hear that your experience at our hotel did not meet your expectations. Please accept our sincerest apologies for the issues you encountered during your stay. We take all feedback seriously and will be addressing these issues with our team to ensure that they are resolved promptly. We hope that you will give us another chance to provide you with a better experience in the future. Thank you again for your feedback.Sincerely,Hotel Management

Dear Chelsea, Thank you for choosing our hotel during your recent visit to our area. We appreciate your feedback and apologize for the issues you encountered during your stay. Rest assured, we will share your concerns with our housekeeping and maintenance teams to resolve them promptly and effectively. We appreciate your patience and understanding as we work to resolve this matter and hope you will return so we can provide you with the exceptional visit you deserve.Sincerely,Hotel Management

Dear Janice, Thank you for taking the time to review our hotel. We are disappointed that we did not provide you with the flawless experience you deserve, and we sincerely apologize. Your concerns have been noted and forwarded to our team for further improvement. Thank you for bringing this to our attention. We have forwarded your concerns to our team for improvement. Thank you once more for choosing us; we appreciate your business.Sincerely,Hotel Management

Dear Cashey, Thank you for your visit to our hotel. We strive to create a memorable, comfortable stay for every guest; therefore, we apologize for the issues you had which impacted your overall time with us. Your valuable feedback will help us continually strive to improve our guest experience, and our team is reviewing the situation and ensuring it is corrected and fixed. Please reach out to us for further assistance, and we will be happy to help you. We look forward to providing you with the outstanding stay we are known for the next time you are in the area.Sincerely,Hotel Management

Dear Theressa, Thank you for your visit to our hotel. We strive to create a memorable, comfortable stay for every guest; therefore, we apologize for the issues you had which impacted your overall time with us. Your valuable feedback will help us continually strive to improve our guest experience, and our team is reviewing the room and ensuring it is corrected and fixed. Please reach out to us for further assistance, and we will be happy to help you. We look forward to providing you with the outstanding stay we are known for the next time you are in the area.Sincerely,Hotel Management

Dear Alexis, Thank you for your candid review; we apologize if your stay was anything other than perfect. Your experience is not representative of our usual performance, and we truly regret not meeting your expectations. We hope you will consider staying with us again, as we would love to provide you with the outstanding stay you deserve. Sincerely,Hotel Management

Dear James, Thank you for recognizing our staff's efforts and helpfulness. However, We are sorry about the pest issue in your room during your stay, and we want to extend our apologies for these frustrations during your time with us. Our pest control provider has serviced the hotel, and we will ensure procedures are being followed to prevent any future issues. We hope you will accept our apologies and consider staying with us again.Sincerely,Hotel Management

Dear Sharita, Thank you for sharing excellent feedback for Extended Stay America! We are delighted to read that you had such a wonderful experience, from our comfortable accommodations to your interactions with our excellent team, who work around the clock to ensure a memorable stay for every guest! We hope to see you again next time you are in the city.Sincerely,Hotel Management

Dear Darryl, We apologize for the cleanliness issues with the floors and hallways and the cigarette smell in your room. We will address these concerns and prevent them from happening again. We also apologize for the bed not meeting your expectations and will consider your feedback. Your feedback is valuable to us, and we hope to provide you with a better experience. Thank you for choosing our hotel.Sincerely,Hotel Management

Dear Angela T, Thank you for being our guest and sharing your feedback. It was pleasing to know our staff was nice. But we apologize for the issues you experienced during your stay. We work hard to provide every guest with a clean and comfortable environment. Therefore, we apologize for the smoke smell that compromised your experience. We will follow up on your concerns to ensure we do everything possible to minimize the impact on our guests. Thank you again for your candid feedback, and we hope to welcome you back in the future.Sincerely,Hotel Management

Dear Sharita, Thank you for posting your kind review of Extended Stay America. Our goal is to provide an exceptional experience for each of our guests, so it is a pleasure to read about the outstanding hospitality you received from our manager and her associates. We are happy to know you like your room too! We value our guests, and making them feel like staying in a home away from home is what we want them to experience. Your compliments are very much appreciated, and our staff will be thrilled to know they are part of the creation for your happy stay with us. Thank you indeed for the feedback, and we hope to host you again for an even better experience.Sincerely,Hotel Management

Dear Nancy, Thank you for choosing Extended Stay America! Our team strives to deliver a homelike stay with seamless service and accommodations. Therefore, we are delighted you enjoyed most of your time with us. It was a pleasure to read you were pleased with the service our front desk associate extended to you. Also, we thank you for mentioning the areas where we can improve. We will certainly share your feedback with our team to ensure a flawless visit for future guests. We hope you will stay with us again next time your travel brings you back our way.Sincerely,Hotel Management