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Reviews of Coldra Court Hotel by Celtic Manor

3.5 out of 5
Coldra Court Hotel by Celtic Manor
Chepstow Road, Langstone, Newport, Wales

Reviews

8.2

Very good

Rating 10 - Excellent. 424 out of 1001 reviews" "
Rating 8 - Good. 341 out of 1001 reviews" "
Rating 6 - Okay. 127 out of 1001 reviews" "
Rating 4 - Poor. 73 out of 1001 reviews" "
Rating 2 - Terrible. 36 out of 1001 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Stephen Brendan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and professional staff
Stayed 1 night in Apr 2024
Response from FR on 16 Apr 2024
Thank you Stephen, we hope to welcome you back very soon,

10/10 Excellent

Jessica

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic stop over for a concert at ICC Wales. Hotel was such amazing value and quality that I would return again just to stay there for a night even if not going to the ICC!
Stayed 1 night in Apr 2024
Response from FR on 8 Apr 2024
Thank you Jessica, we hope to welcome you back very soon.Best wishesFelicity

8/10 Good

Ernestas

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Add £10 for parking!!
Stayed 1 night in Apr 2024
Response from FR on 8 Apr 2024
Thank you for your review and rating.

6/10 Okay

Gary

Liked: Property conditions & facilities
A really average hotel - cheap room prices are offset with expensive (and average) food & drinks. A long walk from the carpark to the reception in the rain and a very nice room that hadn't been cleaned properly (biscuit crumbs still on the chairs). The broken toilet seat took too long to repair and overcharged for the poor breakfast the next day. The staff are pleasant enough. But the shortcomings in the hotel design, layout and food are not enough to tempt me back
Stayed 1 night in Apr 2024
Response from FR on 8 Apr 2024
Dear GaryThank you for the review. I am so sorry that you have been left disappointed as that's never our intention. I will share all of your feedback with our Head of Operations so that it can be investigated further.I very much hope that we can welcome you back to The Celtic Collection for a much improved experience.Best wishesFelicity

10/10 Excellent

Tudor

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent venue. Thoroughly enjoyed our stay
Stayed 1 night in Mar 2024
Response from FR on 27 Mar 2024
Thank you Tudor, please come back and stay soon.

2/10 Terrible

Kevin

I ordered room service and after an hour it still hadn’t arrived so I called only for the woman on the other end of the phone refer to me as man, I had to re-order my food which took 15 minutes but arrived warm at best.
Stayed 1 night in Mar 2024
Response from FR on 18 Mar 2024
Dear KevinThanks for posting a review, I am so sorry to read of the issue that you experienced, this isn't our normal standard of service and I have asked our Food and Beverage manager to investigate this further to find out what happened on this occasion.My sincere apologies again and I hope that we can welcome you back in the future for an improved experience.Best wishesFelicity

6/10 Okay

janet

Travelled with family
Liked: Cleanliness, staff & service, amenities
Hotel room was adequate but looked tired, needs a refresh. Bathroom was small and difficult to get into, door opened onto the bath. In staying at the hotel I do not expect to pay to park my car over night (£10) per night, this added charge needs to be clearer when booking.
Stayed 2 nights in Mar 2024
Response from FR on 18 Mar 2024
Dear JanetThanks so much for taking the time to post a review, I will share all of your feedback with our senior team.I very much hope that we can welcome you back in the future.Best wishesFelicity

10/10 Excellent

Julie

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Lovely.hotel.staff, amazing will.stay again
Stayed 2 nights in Mar 2024
Response from FR on 18 Mar 2024
Thank you Julie. we hope to welcome you back very soon!

6/10 Okay

Adam

Travelled with family
Liked: Amenities, property conditions & facilities
Cosy and convenient place to stay in the area with a good range of options in terms of room sizes for families. But sadly does have a habit of overlooking little touches and features when busy.
Stayed 1 night in Mar 2024
Response from FR on 18 Mar 2024
Dear AdamThanks so much for the feedback, I am sorry to read your comments, please be assured that they will be shared with our Operational Team. I hope that we can welcome you back very soon.Best wishes

10/10 Excellent

simon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from FR on 18 Mar 2024
Thanks for the review and rating!

6/10 Okay

Stephanie

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Property was beautiful. Staff were really rude and for the price they should be a lot more pleasant and polite.
Stayed 2 nights in Feb 2024
Response from FR on 1 Mar 2024
Thank you for your feedback, I am so sorry to read your comments about the team as we normally receive such positive feedback, I will share your review with our management team.We hope to welcome you back for an improved experience.Best wishes

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from FR on 19 Feb 2024
Thanks for the 5/5 review!

10/10 Excellent

Kathryn

Stayed 2 nights in Feb 2024

8/10 Good

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice hotel with excellent staff. I booked and paid for the hotel via Expedia but on check-in a further £50 was requested as a holding deposit. Was not advised this would be a requirement and have never been asked for something like that before in any other hotel. Besides that little surprise the hotel is nice, clean and the staff are brilliant.
Stayed 1 night in Feb 2024
Response from FR on 19 Feb 2024
Dear ChristopherThank you for taking the time to post a review. I am sorry that you were unaware of the 50.00 pre authorisation. we do our best to detail it on all websites so that guests are aware prior to making a reservation. It is a policy that most large hotels have as it allows guests to charge incidentals to their room account.Thank you again and I hope that we can welcome you back in the future.Best wishesFelicity

8/10 Good

JOANNA

Stayed 2 nights in Feb 2024

6/10 Okay

Dorcas

Disliked: Property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

paul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
Stayed 1 night in Jan 2024
Response from FR on 24 Jan 2024
Thanks for the review and rating Paul! Please come back soon.

10/10 Excellent

Sarah

Stayed 1 night in Jan 2024
Response from FR on 15 Jan 2024
Thanks for the 10 out of 10 review!

10/10 Excellent

Deborah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Excellent hotel with very friendly, accommodating and efficient staff. The breakfasts are really good with so much choice. The room was spacious and clean
Stayed 3 nights in Dec 2023
Response from FR on 15 Jan 2024
Thanks so much Deborah! We hope to welcome you back very soon.

8/10 Good

F

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Birthday visit
Very Good
Stayed 1 night in Jan 2024
Response from FR on 15 Jan 2024
Thank you for the review and rating!

8/10 Good

Sharon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and comfortable.
Hotel nice and comfortable. Stayed before in 2019 and has changed a lot. Breakfast was basic and some cold and dried up. The swimming was nice and not too busy
Stayed 1 night in Dec 2023
Response from FR on 15 Jan 2024
Thanks fort he feedback Sharon, I am so sorry about the issue with breakfast, I hope that you spoke with a team member whilst you were with us so that we could resolve this for you, I will pass this onto our Breakfast team.Please come back and stay again soon!

6/10 Okay

Sioned

Travelled with family
Liked: Staff & service, room comfort
Stayed 1 night in Jan 2024
Response from fr on 14 Feb 2024
Thanks for the rating

8/10 Good

Alison

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely overnight stay.
Just a 1 night stay between Christmas & New Year. The staff were all friendly and helpful. Had a lovely meal in the restaurant. We were a little disappointed that the pool was closed on the morning of our departure. However, it was necessary for H & S reasons. The hotel went over and above to apologise by providing breakfast free of charge. The pool was also back up and running just before we departed as promised by the hotel. Check in and out was easy. We haven’t visited Celtic Collection hotels for a while as we had felt service and value for money had gone downhill. However, staff at Coldra Court more than made up for it. Hopefully be back soon.
Stayed 1 night in Dec 2023
Response from Dessy on 4 Jan 2024
Thank you for your recent stay and lovely feedback Alison. You kind words about the team and the property in general mean so much to us . We loved having you in Coldra and please accept once again our apologies for the pool being closed because of H&S reasons .I hope you do not leave it too late until your next stay with us . Warm Regards,

6/10 Okay

John

Stayed 1 night in Dec 2023

6/10 Okay

Smita

Travelled with family
Disliked: Staff & service
Average Stay
Very average. Customer service was poor as anything you needed you had to get from the front desk. No water in the room. Pretty basic
Stayed 2 nights in Dec 2023
Response from Dessy on 4 Jan 2024
Thank you for your recent stay and for taking the time to provide us with your feedback Smita . I am so sorry you felt our customer service was poor as it is something we pride ourselves in .It looks like we fell short of meeting your expectations and I hope we get the chance to welcome you back in future to make up for it.Regards,

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, property conditions & facilities
It was located for our needs, the staff went above and beyond to help
Stayed 2 nights in Dec 2023
Response from Dessy on 4 Jan 2024
Thank you for your recent stay and lovely feedback about the team and the location of the property Denise . We hope we get the chance to welcome you back in the near future . Warm Regards,

6/10 Okay

Mandy

Stayed 1 night in Dec 2023

10/10 Excellent

Shaun

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
You can’t go wrong
Always a great place to stay, staff are so friendly and always helpful. Great location to use as a hub, easy access to shops and restaurants and minutes away from M4 if you need to commute further west or east.
Stayed 1 night in Dec 2023
Response from FR on 18 Dec 2023
Thank you ShaunYour review and rating means such a lot to us, we hope that you can come back and stay very soon.Best wishesFelicity

2/10 Terrible

Norma

Stayed 3 nights in Dec 2023
Response from Dessy on 4 Jan 2024
Thank you for taking the time to provide us with your feedback after the stay with us at Coldra Court Hotel .

10/10 Excellent

Philip

Travelled with family and small children
Liked: Amenities, property conditions & facilities
As always a lovely stay my only issues was the pool was too cold for my 20 month old daughter after 30 minutes she was shivering it's usually warm but this time it was 29 ok for me but not for her
Stayed 1 night in Dec 2023
Response from FR on 18 Dec 2023
Dear PhilipThank you for the review, I am so sorry for the issue with the pool temperature, I can confirm that we had an issue and our maintenance team worked hard to fix it as quickly as possible, I am sorry that it impacted your enjoyment, I hope that we can welcome you back in the future.Best wishesFelicity

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Shannune

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

10/10 Excellent

Tracie

Stayed 1 night in Nov 2023

10/10 Excellent

Shaun

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

tracey

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Annette

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Swimming pool and jacuzzi were very good gym staff very friendly receptionists very good dining staff again very good food was delicious 😋 our room was very clean and comfortable, one negative car parking charges i think if you are staying at the hotel it should be free i understand if its a day visitor but no its not right £8-50 each.
Stayed 1 night in Nov 2023
Response from FR on 22 Nov 2023
Thank you for the review, please come back soon!Best wishes

8/10 Good

Andy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Probably better hotels for your money
Staff friendly it’s Getting a little dated in the rooms and if you book through a 3rd party site they won’t give you a VAT invoice because you did not book through IHG and the company you use will also not give you one as they state you should get one on check out makes it hard for claiming vat as a business.
Stayed 1 night in Nov 2023
Response from FR on 22 Nov 2023
Thank you for the review. we are unable to provide a VAT invoice as you booked via a 3rd party and the price that you paid the provider differs to the amount that is transferred to the hotel. The 3rd party should be able to provide this for you.Thank you again

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent all around
Excellent service, friendly staff and great rooms. Will definitely visit again.
Stayed 1 night in Nov 2023
Response from FR on 7 Nov 2023
Thank you very much! We look forward to welcoming you back.Best wishesFelicity

8/10 Good

Christopher

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The ballroom dance stay
Large, well maintained rooms, great pool and friendly staff. Some better vegetarian options would be good.
Stayed 1 night in Nov 2023
Response from FR on 7 Nov 2023
Thanks so much for the review, we hope to welcome you back very soon.Best wishesFelicity

6/10 Okay

Amy

Stayed 1 night in Nov 2023

10/10 Excellent

Gillian

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious but it needs more storage, very small wardrobe
Stayed 1 night in Nov 2023
Response from FR on 7 Nov 2023
Thanks for your review and rating!

10/10 Excellent

Emyr

Liked: Cleanliness, staff & service, property conditions & facilities
Had an amazing stay. Everything was clean and tidy. Staff were amazing. Highly recommend a stay here. Thank you coldre court hotel. The stay was amazing
Stayed 1 night in Oct 2023
Response from FR on 7 Nov 2023
Thank you Emyr, your feedback is very much appreicated and we hope to welcome you back very soon.Best wishesFelicity

10/10 Excellent

Ekaterina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023

10/10 Excellent

Clive

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight business trip. Everything was good about the stay, no issues.
Stayed 1 night in Oct 2023
Response from FR on 23 Oct 2023
Thanks for the review Clive, we hope to welcome you back very soon.Best wishes

10/10 Excellent

Nathan

Stayed 1 night in Oct 2023
Response from FR on 23 Oct 2023
Thanks for the 10/10 review!

10/10 Excellent

Shaun

Stayed 1 night in Oct 2023
Response from FR on 23 Oct 2023
Thanks for the 10/10 review!

10/10 Excellent

Kevan

Stayed 1 night in Oct 2023

10/10 Excellent

Jeanette

Stayed 1 night in Oct 2023

10/10 Excellent

Lesley

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from FR on 23 Oct 2023
Thanks for the 10/10 review!

8/10 Good

Julian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023