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have stayed at the Diplomat hotel before,few years ago,it is located very conveniently close to all the markets,Gateway of India,Colaba restaurants,cafes .. the staff were very hospitable,helpful,especially the concierge staff,and the doorman.. will definitely stay there again when in Mumbai..
Initial check in was very disappointing. Mix up between Expedia booking I had and the one in their books. Unfortunate customer service around that was below par for at least 24 hours. Had to call Expedia myself as hotel just refused to honor what my booking said. Customer service of Expedia was excellent. ...
The staff were always very helpful and courteous, the hotel is a 5 minute walk from the gateway of india. I thought the hotel was clean (for a hotel of this class). They have tried to make themselves more upmarket but the finishing touches just aren't quite their yet. Free WIFI was good I enjoyed ...
Very spicy food; one needs to mention the level of spice to the room service to prevent it. Even very low level of talk/TV etc can be heard from/to the adjoining room (at lest the room I occupied). Staff is extremely polite/helpful and courteous.
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